Moving from the Lake. Stayed down here our last night. Really good space to park a 26' Truck. Staff…read moregoes out of their way to make sure that you are comfortable and have all you need. I would stay here again.

It appears the owners have a vision for this place to be a family focused stop with ample fun…read moreactivities. They absolutely succeeded. We enjoyed the indoor and outdoor water slides, something you won't find hardly ever. We played putt putt golf after. The entire perimeter of the property is dedicated to fun activities for kids. You can tell it is family owned and they take pride in it. From the fully stocked pool towels, the spotless rooms, the clean fresh scent everywhere, and the well maintained facilities and amenities - nothing here has been allowed to slide. Everything is open longer than other hotels, the service is fast and friendly, outside is well lit and spotless. Chain hotels around here charge more, and offer much less. I highly recommend!

Long established high end hotel on the lake offering many amenities and fantastic service…read moreespecially from Robert who helped us so well with our check in. They have a gift shop, 2 restaurants, a wonderful indoor pool and hot tub, conference rooms , outdoor pool and a marina. Rooms were clean bit the bed was a little to soft for me.

Stayed in the Avila Suites with friends for a couple of nights - the suite was heavily used with…read morestained furniture and carpets. Dishes and utensils in the kitchen were dirty along with the cabinets. We figured out that the hot water had been turned off in the kitchen because if you leave it on, the kitchen faucet runs. Had dinner at HK's one night - dinner was fine, but it was clear the property is in disrepair; the window we sat next to had a big crack in it, and we could see outside that the wood over the walkway was rotting out and the landscaping needed a good weeding and cleanup. The best part about our stay was the staff - they were very friendly and helpful.

We stayed here for a conference that was using Encore and the facilities for their time there. I…read morehad stayed years ago when it was still PA, and honestly, I remember it being much nicer back then. Check-in went smooth. There were no working ice machines on the grounds (yes there are machines but there was no ice in said machines available to the guests), which isn't favorable. The front desk said it had been busy, which again I get, but you need to keep up with the demand. The workout room wasn't anything, and the indoor pool wasn't desirable. The room was your standard room. The others in our group had a much nicer room so I hope that the rest of the resort is trying to look the same. Please out window sheers behind the curtains so those who are in the rooms can open the curtains and not expose everything since it's all right there. The Encore pool was nice. For those who don't drink, being told you can't bring water into the pool isn't a good idea. When the pool is being used for the parties, yes I'd understand more but this was during the day. The security guard wouldn't stop staring either. I'm pretty sure we will be there again in a few months for the next conference so I hope updates are being made. Yes I wrote this a few months later as I'm getting caught up on reviews and yes I hope it's much better when and if the company picks here again for their conference.

I booked one room with 2 queen beds on line and when I got there they told me I booked 2 rooms. I…read moreadvised them I booked one as there were only 2 of us and I only needed one room. The older lady was rude and continued to state I booked 2. Another young lady came over and stated it was an on line glitch and cancelled the second room but the Manager Mel would only refund me half of the room fee for a second room I never booked. Now I have to dispute the charge. Don't book on line. The room stunk, the door doesn't seal when fully shut. You can hear everyone around you because it's poorly insulated and just a dirty property. I would never stay again, very disappointing for the 1st time at Lake of the Ozarks.

Our family reunion was held here, the owner Joy and Kathleen in the office are so nice and…read moreaccommodating to our big group. Nice, tidy and clean rooms! We had a great time. I only took away a star because of the hilly terrain which is no fault of the owners, obviously. Just a bit difficult for grandmas with babies to get around. I could see this was a favored spot for many visitors and fishermen!

This place is amazing! Perfect for anyone. The owners are very nice people. We called last minute…read morebecause the place we were going to stay wasnt for us. They let us see the room before we agreed to stay. This place is clean! And the rates are perfect. It's location is great they have back water jacks right across the water, that place is fun! Nice little beach to swim at and a dock to jump off!! I have nothing but good things to say! Would stay again next year!!

Updated resort with lots of lodging options and amenities! Family owned, great location by land and…read morewater. Perfect for family reunions, romantic getaways, fishing tournaments and golf groups. Clean units, full kitchens.

We've been coming here for 13 years and always have a wonderful time. The resort has everything you…read moreneed for a fun time at the lake. It is perfectly located. Over the years they have thoughtfully updated and improved the property. Mike and Paulette make us feel like family, even delivering medicine and tea bags for one of our kids so we wouldn't have to run into town. Can't wait to come back again!

Great pole for adults and a great pool for children. Overlooking the lake with great bartenders…read morewhat else can you ask for the food is typical of a margarita chain and the service was good.

A wasp on our balcony ruined our vacation. My mother wanted the balcony we saw in the online info…read more What we got was a tiny balcony with a wasp that was determined to get into our room. The hotel sent up maintenance with a can of something and he sprayed the door. After he left the wasp came back. They moved us to another room. This balcony also had a wasp. The walls of the room are shockingly thin. There are a lot of children at tbe hotel and next door to us was a little boy, maybe 5, with his parents. They were very loud. We heard sounds, screams we should never hear in a $350+ room. Also there's problems with the air conditioning. It turns on or off and u can keep it at 67 degrees for the air or it switches to heat! The TV doesn't change channels and the volume is preset.

Zelda, frontline manager, was outstanding! She accommodated all of our requests. Breakfast buffet…read morewas very good.

Third stay in 3 years and all have been fabulous! Very clean hotel! They took extra precautions…read morethe past 2 yrs with the pandemic being a big thing! A little more relaxed this trip (no masks and back to normal full bfast) Breakfast was fantastic this morning! Tables were wiped down quickly after vacated! Attendant was kind and kept food coming. Love the outlet mall across the road and the location of this hotel is in a very nice area. Lots of things to do and places to eat and shop nearby.

Just average. It is a average resort, and is not to heavy on…read morethe pocket book. Would maybe explore other places before returning again. Staff was helpful. Beware to not go to Jeffery's Prime Rib and Lobster. It was a very poor decision. The owners will threaten you if you leave a bad review or below average review.* Jeffery's Prime Rib and Lobster tastes like salty dog food, perhaps gourmet dog food may taste better. Standby.* *(Based off of my opinions)

I was shocked by how gross the room was at $300 per night. We actually requested a new room as soon…read moreas we walked into the first room. Unfortunately, the second room was just as bad. It's really too bad because we were excited thinking it was going to be nice based on the photos in the website. Those photos are very deceiving. I would never stay in a room like this as it was worse than most roadside motels, but it was $300 per night!

I came down with a group to the car show the first weekend of May. The facility is very nice…read more Staff was seemingly untrained and had little idea of what was going on. Our reservation for next year was written on a note pad. We had three rooms in our group. All of us were double charged or had an additional charge of something on our cards when we received our statements when we check our credit card statements.

The mildew and mold smell will make your absolutely sick to your stomach. We asked the front desk…read moreif they had complaints before and all they did was have someone come with Febreeze to make it smell better. I am not a picky person at all but this place was gross. No offer to change rooms but we later learned EVERYONE on the bottom floor had a room that smelled like pure mildew. We all started coughing the next morning so we decided to cut our vacation short and leave that place. Do not stay here!

When booking the hotel, the alert from IHG stated the pool was closed for construction. However,…read morewhen we pulled up, the whole hotel was under construction. The one side had scaffolding over the whole building. I also saw empty six packs of beer under construction workers vehicles. Thankfully the construction was not taking place on floor. The front desk staff was nice. A solid just ok.

I was very impressed with the service and room I had Sunday 4/3. I had car trouble and over an hour…read morefrom home and ended up stalled/dead in the parking lot. I got a room for the night to deal with my car trouble the following day. The 2 ladies I dealt with at the front desk were amazing. The first one gave me great recommendations for a tow shop as well as a mechanic. The evening employee went above and beyond for me in regards to what I needed to get through my night. I will recommend you to anyone I know coming through that area. Well done! Thanks so much!