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    Oregon Mountain Guides

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    The Paulina Plunge - Great News- the kid from Oklahoma who took the wrong trail and got lost most of the day is now a state champion wrestler.

    The Paulina Plunge

    4.3(39 reviews)
    71.5 mi

    This was an ok trip but I had mixed feelings about it…read more Pros: The guide was nice (we had Lane), which made the ride more enjoyable. He knew all of our names before we even left the parking lot. The trail was in good shape from recent rain so a beginner would have no trouble participating. Cons: The email confirmation and website mentioned the bike shortage and that riders had to be a minimum of 4 ft tall with a 24 inch inseam but didn't really explain how to measure that, etc. Sure, I know what an inseam in pants is, but turns out an inseam measurement for bike riding is different. Would have been nice to know without having to look it up the night before and then worry my kid wouldn't be tall enough. Lots of standing around. We were on the 10-4 tour and though we arrived at 9:45 no one directed us to have our kids take the bike test to see if they could go and nobody got fitted for bikes until everyone in the booking had arrived. Then, the large 10 am group was split into two smaller groups and if you were in the second group, you had to stand around for 20 minutes killing time to give the first group a head start. Why not just stagger the starts and have a 10 am and a 10:30? From a customer perspective this sort of sucked. This was billed as a Mountain bike ride with waterfalls and slides, but it was more like, walking/hiking to see 3 waterfalls and then a very mellow 3 mile single track ride to finish. It would have been nice to sort people by skill or interest (shorter vs longer rides) as we definitely had some gung ho dudes in our group and some newbies like me. Two of the waterfalls (at least) were accessible via McKay campground, which was a little disappointing. I thought we would be off the beaten path, checking out a little known spot, etc. Overall, our young kids, 8 and 10 enjoyed it and had fun. It was their first time mountain biking. I'd rate the ride and scenery 4 stars but the administration and organization only 2 stars (I'm a fan of efficiency and customer service) , hence my 3 star rating.

    Was excited to go. Day of the trip for our group smoke was heavy. Hazardous in fact. His terms and…read moreconditions explain that you must show up no matter what the conditions. From there the group will vote and you must conform to the group decision. We were the only ones who showed up. The owner, Todd, decided after getting various voice messages the day before and the morning of, but he would cancel the event. Great! No pick up the phone and call your customers to make sure they don't waste their time and come all the way out to the top of a mountain only to find your experience was canceled. He claimed to have sent a text in the early morning hours. But I didn't get it until after the fact. Oh well, not great but not terrible. Did waste a lot of our time driving out there on a horrific weather day for smoke. Talked to Todd personally later, and he said "no problem I'll give your money back." Refund it all of it except our deposit, then wouldn't answer the phone or return multiple calls. In my final message I reminded him of his neglect as a business owner and a conscientious honest human. Told him repeatedly he needed to refund my deposit, as there were no terms or discussion of anything other than a full refund. Really annoying to deal with business owners who aren't conscientious. Really detracts from your credibility. So here's the review I promise to leave you if you went another two weeks without returning my calls again. Gave you four chances Todd.

    Photos
    The Paulina Plunge - At the third waterfall.  Such a great time

    At the third waterfall. Such a great time

    The Paulina Plunge
    The Paulina Plunge - A swallowtail resting beside one of the waterfalls

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    A swallowtail resting beside one of the waterfalls

    Oregon Mountain Guides - tours - Updated June 2026

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