Never received any information about my huge rental deposit after I moved out. Not one single word or paper. They have just kept it and ignored my inquiries. Totally unprofessional and against the law. Hmmm read more

Jim and his staff were dishonest in their dealings with our family, putting us into a situation where we were without a home a month before my husband's tour of duty in Iraq was even completed. It was a subordinate of Jim's who misrepresented important facts, but Jim refused to do anything about it, escalating the situation instead of working with us to right the wrongs committed by his associate. In May 2013, my children and I moved from our duty station overseas back home to Oregon, while my husband went to serve an unaccompanied tour in Iraq. We were expecting an August 2014 move-out date. When we arrived in Oregon, we arrived at lease signing and were presented with a lease with an end of May 2014 move-out date. Jim's associate told us it was a standard one year lease that would go month-to-month at the end of that time, leading us to believe that this would cover us until August. Soon after we moved in, neighbors told us the owners of the home planned to return to the home in summer 2014. I contacted Orenco and was told me the landlords were now unsure of their plans. I gave Orenco the benefit of the doubt, that they did not have or know this information upon lease signing. I begged for them to firm up August 2014 with the landlords. Orenco came back with a June 30 move-out via e-mail. In November, we were notified that the owners of the home had a change of plans and wanted their house back in January 2014. We agreed to move at their expense. We asked for everything promised during phone calls to be put in writing (having already gotten burned on this when moving in). Upon asking for all in writing, the owners "decided to not move forward" with the plan. A few hours later I received a call from Orenco, on December 3, telling us that the June 2014 move-out would not be honored because "we didn't sign anything." I told them "e-mail counts!" and they backed off. From that point forward, repairs previously handled immediately, were dragged out. All benefit of the doubt I previously had given to Orenco went out the door. We wrote to Orenco upset, asking them to forward the e-mail to the landlords. During this conversation, the landlords clearly stated that a one-year lease is all they ever authorized and Orenco replied to them "never was August in the cards." At this point, we forwarded an e-mail where we showed that we asked for an August move-out date weeks before lease signing. We felt misled. We were upset, Orenco become defensive and Jim specifically even more so, only responding with what we had signed and not at all addressing the lies told to our family. We had to move from our home before my husband has even completed his tour of duty in Iraq, which was ending in July 2014 and was supposed to be followed by several weeks of home leave with us in Oregon. We moved out June 30, 2014. Orenco sent two people to inspect the property and upon completion signed a move-out inspection stating that the house was in same condition as upon move-in, except family room carpet to which we fully agreed, accepted and had repair quotes ready from the highest rated repair person in the area (via Angie's list). We put a lot of good-faith effort into going above and beyond to make the house move-in ready for the owners, just so we could easily move on from this horrible experience with Orenco and the landlord and get our deposit back. We also paid for professional house and carpet cleaning and Orenco's own repair guy to patch and paint any picture holes or anything else needing it. Orenco agreed, via a signed move-out inspection, that the house was in fantastic shape and our deposit would be returned minus carpet repair for the one spot. Later that day, Orenco called stating a small light pink stain was in the living room. Because we had a red Persian carpet covering that floor until just a couple days before the inspection and it was brought to our attention same day, we agreed. A week later, Orenco tried to back out of the signed move-out inspection, adding in more and more supposed problems, including remains of a bathroom drain leak in the wall which we did not see until pointed out at inspection and Orenco agreed at that time it was not our fault and we would not be held responsible. Apparently, signed documents are only relevant when in their favor. We had to fight to get any of our money back. I have a letter from the cleaner who did the final cleaning stating that a) beyond the two agreed upon carpet stains, there were absolutely NO OTHER stains, b) that the owners returned to the home while the carpet was wet walking around on it with dirty shoes, were asked to stop and refused, and c) a discussion occurred, in front of our cleaner, between landlord and Orenco looking for ways to keep our deposit. I have an e-mail from Orenco's own repair person verifying a shower leak problem existed from previous tenant, and we had to get them to fix slow draining sinks upon move in. read more

If you rent a property managed by Jim Rostel and Orenco Property Management you are in trouble. To start, they do not disclose items that do not work in the rental property. If you request repairs, you will be told you will have to pay for the repair if Jim Rostel determines it was not broken. Document the condition of the home thoroughly. Orenco will claim you caused damage and take away your deposit. We were told we killed tow plants; Orenco charged us to replace 6 plants. We were told we scratched a sink; Orenco charged us to replace the entire sink. The fireplace never worked. The light on the stairwell never worked. Paint was chipping. Items were left in the house and garage, and we were told we had to store them. Bottom Line: DO NOT TRUST THIS MAN. He is desperate for money, and he still has not returned our deposit balance. read more