Buckle up, because this is a bit of a read. The short version is this: Technician Jacob W. is…read morefantastic, and Bulwark has fully earned my loyalty. We first signed up with Bulwark not long after moving into our home. Then one day, a competitor knocked on my door and convinced me to switch. I will not name names, but let us just say they had my anxiety on EDGE, and eventually I wanted to Seala way from them. After three months of misrepresented products and technicians cutting corners, I called Bulwark like a drunk ex begging them to take me back. They laughed with me, said it happens all the time, and welcomed me back with no hard feelings. They even let me return with my original promotional price. Maybe they say that to all their customers, but I felt special. I have been with Bulwark for at least four years now, and every technician has been helpful, professional, and thorough. They always give me a heads-up before they arrive, but they never expect a reply. If I am busy, they just get the job done and follow up by text with a full report, including what they treated, photos of treated or concerning areas, and any tips or suggestions. On days when I do have time to chat, they always remind me that they will come back out at no charge if I see pest activity between services. One time, I was on vacation and asked the technician if he would spray my garage if I opened it remotely. Of course, he said yes. He let me know when he was done so I could close it, then double-checked that I received his message when I did not reply right away. For the record, I was on Space Mountain. That is the kind of service Bulwark provides. But I digress. This review is supposed to be about Jacob W. I know Jacob W. probably gets cool points, money, a gold star, or whatever for being mentioned by name, but that is not why I am writing this. I am writing it because Jacob was just as great as every other Bulwark technician, with one extra bonus... when he arrived, I was carrying in my Costco delivery, and he genuinely offered to help bring it inside. Not in a "please mention this in a review" kind of way. He actually started reaching out to help. Of course, it was hot outside, so I was not about to make the poor guy haul my groceries, too. But he still gave me a clear rundown of the treatment, I topped off his water bottle, and he got to work. He cut absolutely no corners. At the end, he gave me a verbal report, including mentioning the wasp nest he knocked down that I didn't know about, which means he basically preemptively saved me from getting stung. Absolute legend. Even after giving me the verbal report, he still took the time to send everything by text as well. About an hour later, I was driving to my neighbor's house a few blocks away, and who did I see? Jacob W. And this man was executing a flawless parallel parking job. Completely unrelated to pest control, but frankly, I feel like it says a lot about his character. (I swear this part is completely true. Northern Daybreak on our narrow streets with too many cars always parked on them.) Jacob W. was kind, genuine, professional, and thorough. Now, as I understand it, there is more than one Jacob technician. This review is specifically for Jacob W. The rest of the Jacob alphabet should thank him, because W is making all Jacobs look good. Whatever reward, bonus, or kickback Jacob W. gets for this review, please add a little extra. Because while I am sure I could technically spray my own home, with service like this, why would I?

Great service with efficiency. Caleb is flexible on time and has done a decent work on my home.read more

Thank you Tanner. I contacted the company regarding an urgent matter. Tanner promptly returned my…read morecall. I informed him of the issue I was experiencing. He efficiently scheduled me for the next day at 8am. Tanner arrived and promptly commenced work. I was very pleased with his work. He is very professional and provided valuable advice. I will be requiring their services every three months. Hopefully, this will resolve the rodent issue.

I used the Yelp project feature for the first time to find a company to exterminate black widows in…read moremy crawlspace, and several businesses responded quickly - but I chose Safe ChemPest because they had professional and clear responses, and exhibited they actually read my project details (a different pest company called me 3x in 15 minutes, plus texts! Another company clearly didn't read my info). They stated the price for one-time service up front and were easy to schedule, all through text which is appreciated. The technician arrived promptly at the scheduled time, explained what he was going to do, listened as I pointed out a pet area to avoid, finished quickly, and didn't try to sell anything extra - I paid exactly what they quoted. So far the treatment seems to be effective. Would use again!

Service is so good. They scheduled my service request quickly same day service for a bee problem…read more Great price no added in fees and they don't stop trying until your pest is gone! Tony is great he was so nice to my mom. Thank you

Tony is the best! I truly look forward to seeing him every three months! Has resolved and…read moremaintained bugs in our home. He's reliable, friendly and professional always! Tony is the best!

A1 Exterminators took care of the pest control service for both buildings that I manage. They were…read moreeasy to schedule with, the most fair price out of all of the ones I bid out, on time, communicative, and quick. I couldn't have asked for anything more! Highly recommend.

Always quick - within a few days of when we call. Great customer service. Love that they can spray…read moreindoors and it doesn't leave a smell or affect the building and clients. Thanks!

Thank you Evanslee Bower for your freindly and accomidating service today. And thank you for taking…read morecare of the spider webs!!

Travis was so professional and knowledgeable. He didn't pressure me for more services that I…read moreneeded. He was quick, efficient, and was able to address my problem. Highly recommend.

Joe was amazing! We had several other companies try to solve our wasp problem. Which was out of…read morehand. We couldn't even eat outside! He Nailed IT!! Was thorough and accommodating! THANK YOU!!

My frustration is with the customer service and cancellation process. My contract ends in a week,…read moreand I called ahead to cancel so I wouldn't be automatically charged for another month. Since no additional service is scheduled before the contract ends, I expected the cancellation to be straightforward. Instead, I was told I would need to call back again on the actual contract end date to cancel. This lack of flexibility feels unnecessarily inconvenient, especially for a service that isn't inexpensive. As a customer trying to provide advance notice and avoid unintended charges, I shouldn't have to make multiple calls to accomplish a simple cancellation request. The field technicians deserves good ratings, but the customer service experience and cancellation policy significantly detract from an otherwise positive experience. UPDATE: I called on the final day of my contract, first thing in the morning, to cancel. I was told I would still be charged an "early cancellation fee" because the contract had not yet reached the end of the day. Instead of making the process easier for customers, it feels like the company is focused on squeezing every possible dollar out of them. It's an incredibly frustrating and customer-unfriendly experience.

Overpriced, onsite service employees do not have good costumer service. I would have kept paying…read morethe price if I knew the employees would be more caring about my concerns. Too expensive for low quality service. The office employees are very helpful and were very flexible and great communicators. When I started with this company it was the owner I believe who charge about $140 -$180.00 for commercial service. Since the company got bought out the price went up to 220.00

The bugs have really decreased after Kyle came out. It took two visits (the second one was free) to…read moresee as much of a drop as we wanted, but Kyle was great to work with both time. Kyle is very responsive to messages and easy to schedule with. Kyle was late to one of the appointments, but we were flexible and able to make it work.