Worst scheduling and customer service. I work for a property manager and have had at least 3 appointments scheduled and completely missed from Orkin. I have wasted at least 20 hours of my time waiting on techs that don't show up. I work for a small business and my time is expensive. Just to sit here and be unproductive is stupid. I feel Orkin should have to pay for my time to sit and wait on them. I guess if you do t value your time use them, because they certainly don't. read more

DO NOT USE ORKIN TRAVERSE CITY. I wish I could give zero stars. I didn't see these reviews prior to scheduling service, so I pray you read this beforehand. I have literally never had worse service anywhere, ever. I was told three different prices over several conversations with Orkin . Apparently they can say whatever they want to get your business because there's no paper trail over the phone. I was charged $307 despite my service not being completed. Instead of a reimbursement or working with me they said they will respray "free of charge". They never sprayed in the first place and grossly over charged me. Manager was unhelpful and inflexible. He did not listen to what I was saying at all and just repeated himself over and over. TERRIBLE EXPERIENCE! Run far far away. read more

I requested service two times. The first time they did not do there job properly. I was told something different from everyone I talked to.This second time, I have had nothing but problems again. Every person I talk to tells me something different to do to prep for them to come spray. I made s deal to spray my whole apartment building and they came to spray only certain ones. I have been dealing with a bed bug problem in a few apartments. I have paid their fee two different times. They are supposed to come out once a week they sprayed ony one time in 3 weeks. I would not recommend Orkin Pest Control to anyone who wants their bugs gone. They are supposed to guarantee their work but want to blame the client when they can't do their job right.. read more

Contacted Orkin to schedule inspection & service, I made a point of stressing that I would not be able to get phone calls and that the method of contact should only be email, within 15 minutes I had 6 phone calls, they weren't even professional enough to leave a voice mail message but then they began texting but still no email contact. If they can't follow such a simple instruction as they were given I sure wasn't going to use their service. Spoke with neighbors who all had bad experiences with Orkin and would not use them again. If you need extermination services I'd suggest looking elsewhere, I guess that's why they have a one star rating in other places. read more

We received a report of bed bugs at our vacation rental. After calling around to pest control companies I choose to work with Orkin given their national foot print and our previous experience. Hunter called me, reviewed the report. Walked me through the process where I felt I was in the best hands. Hunter performed a through inspection and gave us the support we needed. Our issue is not only revolved but protected for the future. I cannot say enough great things - its great to feel cared for and to work with someone that is passionate and empathic. read more

customer service is nonexistent, technicians do not do what they claim despite many years as an Orkin customer we are no longer interested read more

Lied on there service report. Do not trust this company. If you currently are using them check that they are actually doing what they say. Especially if it is a second home. Check your cameras. read more

we had them almost 3 years. Dave from Traverse City started off great with taking care of our home but once he either got a new area or quit our service sucks. They came 1 time this summer. Have not seen or been contacted by them since. Thank you Dave you did a great job while you were here after that shame on the company for ditching us. You were a vital part of our life being that my dog is allergic to wasps and we needed your service more for him than anything else. Guess we will find a new more compassionate company. read more

Orkin in Traverse City/Grand Rapids MI office is the worst! Don't use them! The saga of trying to obtain Orkin service for our vacation home started in the summer 2017 when, after setting up a season treatment plan, they cancelled our account without telling us, because they couldn't find a technician! I tried again this spring 2018 & they came once apparently in May although the technician didn't leave any paperwork or anything. When I set up the account originally in May I told them I would not be in town so I gave them my credit card number to auto-bill me. Fast forward to later in June 2018 & they started calling me saying I hadn't paid them (!). So I called & Ashley told me they don't keep credit card numbers on file. So sent them a check. Two weeks later, said check is RETURNED TO ME marked "Closed Account". So I called again & spoke with Ashley again who apologized, took my credit card number A SECOND TIME & told me they stopped service on the address due to our account being "bad" (!) then she assured me the manager or service person would call me back, which of course they never did. 2 weeks later, on July 30, I called to ask if they had treated my yard in July since no paperwork or anything had been left & Ashley said no they had not. So I immediately found someone else to service the yard & called back that same day ON July 30 & cancelled our account with "Shannon" who also confirmed no second treatment had ever been applied. Never heard back from them until I went up to the vacation home last weekend to find in the mailbox there (even though I gave them our permanent home & billing addrresss MULTIPLE TIMES) an invoice for (2) $75 treatments & an undated red letter telling me they are going to send our account to a collection agent, for a treatment they told me they never did! THIS COMPANY'S TRAVERSE CITY/GRAND RAPIDS OFFICE IS UNETHICAL & A BUNCH OF STUPID, CHEATING LIARS. Zero points!i read more

I am so pissed off! I called Orkin because I heard a critter in the attic of my home, I called Orkin and they were quick to go over their program, and we set up a day and time for them to come. I took off from work and waited. By 4 o'clock I got a call from the technician, he said was still in Traverse city and would not be able to make it here, and I never heard from them again. So much for an otherwise once upon a time leading name in home pest services. Boo Orkin, Boo read more