Termite Inspection: They do not listen, talk down to you and blow off your concerns. They charge you to come out to do a full inspection of your home to determine if you have termites and develop treatment plan. He barely did an inspection and when I asked if he was going to look in the attic like I requested when I made the appointment Greg told me it was not necessary. The only provided one option and when I asked if there was another, he said he would get back to me.... never did. Well recently I wen up into my attic and there is evidence of past termite damage. When I callled back I was told that inspecting the attic was part of what I paid for and that I would recieve a call back from the superisor that day or the next.... 3 days later and no call. read more

Rose Pest Solutions came out to spray for spiders today (after two weeks waiting). We've been customers of Cobb's who was bought by Rose; Rose was recommended by the previous owner...so we stuck with them. When Cobb's had come out (and every other pest service we've ever had) they would sweep for spider webs to discourage new spiders from taking up residence. This is not the case for Rose...when I called to let them know this wasn't done, I was treated like I was asking for them to do my dirty laundry and scrub my toilets; I literally felt like I was going crazy, they argued with me for like 40 minutes!! All I asked was if they could come back to sweep for the webs because they have the tools to do that (like literally a 5 minute job). I was told that was not part of the service...for $225 dollars I would and did expect it to be. When I reminded them how much I was paying--they retorted "you must not value what we do!" I was also told to look at the contract which is very misleading because it says they "treat gables/soffits/eaves", the guy never sprayed these on the house nor did they clear away any of the existing critters living there...they did however douse our brand new shed with like 5 gallons?? They have ZERO customer service and clearly we won't be continuing with their service... read more

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Rose Pest Control is the worst at both pest control and customer service. I won't have them out to my home ever again. I have had Collier's Pest Control treat our log home 2x a year for the last 30 years. They did a great job, and kept the creepy-crawlies at bay. If there was ever an issue, they would call me back and come do a re-spray. Since Rose Pest Control took over, I have had more spiders in my home than ever. Also, the woodpeckers have been attacking. I have woodpecker damage in places that I never had it before. This fall, Rose came out to spray, and when I started hearing woodpeckers and seeing spiders after they were out, I called them. I talked to the office worker and asked that they come and re-spray. She told me that what I was seeing with the spiders and woodpeckers was just the bugs coming into the siding for the winter. Well, duh! That's what I have the house sprayed for. I asked to have the boss call me. She said that he would just tell me the same thing. I asked that they call me anyway. I haven't heard from them since. I would not use this company if you value your home or time. read more

Don't Use Rose Pest Solutions! Rose Pest Solutions came to my house to spray for ants and hornets in the spring. I live on the Old Mission Peninsula near Traverse City, Michigan. At the time, they said if the pests came back, they would come back out and re-spray at no charge. Well, the pests are back. I called Rose Pest Solutions on Monday to explain the situation, and at the time, they again said no charge to come out and re-spray. They would let me know when they'd be out. I didn't hear anything from them, so called again on Thursday to see when they'd be out. The woman I spoke with said they'd get me on the schedule, then proceeded to send me a contract with a charge of $275. Um, no, that's not what you previously told me - twice. I chatted with their main office that same day, and they forwarded my note to the Traverse City office. She called me back today and it was like she'd never talked to me before - I had to explain the whole situation again, and she again said no to re-spraying. Honestly, I'm not one to leave bad reviews because I know things happen, but to tell me something - twice - and then backtrack on it ... just poor customer service and I don't want anyone else dealing with it either. Even if they'd said something like, "Well, that's not our policy, but we'll do it for you this time," that would have been enough to maybe keep me as a customer. But that's not happening, so I will be moving on to another pest control company. So my recommendation? Don't use Rose Pest Solutions - they will burn you and not look back. read more