pleasant on time…read moreprofessional explained problem thoroughly instructed how to prevent same problem occurring

Moved to a new home with an inground salted pool. Never managed a pool before. When searching for a…read morecompany that offers services to teach us on how to operate a pool..HB pool reached back within 24h and I was extremely satisfied with their services. Very efficient and professional. Our pool tech was able to come show us everything we needed to know about our pool, specially on how to operate the salted pool system. He also sent us a short format video on it precisely on our pool system. Love it! Thank you so much HB pool! Extremely satisfied with your services and how you operate.

Long Time Customer with Campbell Pools, always Good relation ship …read more.. UNTIL today ..I had purchased a Pool Valve a couple of days ago( $ 20). My Friend had an identical valve in overstock, and he let me have his. Thank You. With that in mind, I wanted to return the Valve I had purchased. Now,I did not have my receipt, and I was told ( NO RECEIPT- NO MONEY ). Really, not even a store credit ...Firmly -NO Receipt-No Money..Store Policy!! I had told the Mgr. that I was a long-time customer, purchased a pool from them in 2021, and also 2 Heaters from them, and ALL the supplies I needed, dating back 25 years or more ..NOTHING ..When I told her that NEGATIVE ADVERTISEMENT goes a long way, and quicker to People than the advertisement you will pay for..WoW.. THE STAND QUICKLY ( of not returning my money ) changed, and I was given back my 20 Dollars. ALL THIS OVER, 20 DOLLARS..YOU lost a Customer for Good. NOW, THIS DID NOT HAPPEN IN ORLEANS, THIS OCCURRED IN THE EMBRUN LOCATION .. VERY DISAPPOINTED AND UPSET !!

If you are considering buying a pool from Campbell pools don"t. What they sell you is not what…read moreyou will get after you sign the contract. The management is extremely not customer focused. All they care about is clearing the stock no one else wanted to buy. They sell you one thing and after they collect your deposit they tell you what you bought is no longer available. You can also get a better product for cheaper from other competitors. Safe yourself from the frustion of dealing with the most unprofessional organization I have ever dealt with.

Dont buy from Mermaid. They make promises they dont keep and you will end up spending a lot only…read moreto find out your pool was never worth it. Not only that, once our liner was out we could see the dangerous pool our children had been swimming in! They refused any compensation despite false promises and their guarantee that means nothing. We bought a salt water above ground pool 8 years ago. We were told it costs more but is made of materials that dont rust. So now we have what I suspect is a small hole in the liner, no problem we can patch it or replace the liner. Except our pool is not made with rust resistant material as stated and that we paid a lot for. One tiny leak and its rusted and will need to be replaced. Liners get holes and need to be replaced it happens but mermaid should replace the wall. Their solution, use paint. That wont fix it and is potentially dangerous since its rusting from the inside. 8 years is way to short for a pool to last, especially one that was so expensive.

I purchased a Polaris robotic cleaner ($1200) 4 years ago and last year the unit died. Causes were…read moreattributed to the "tangled" cable which lead to issues with the motor to be replaced. Normally I would just write it off as normal wear and tear, but POLARIS have re-created their cleaner with a "tangle free" cable, because they identified it was bad and defective product. When I spoke with Mermaid, they just wrote me off and said" that's unfortunate". Well, that said, no support from Mermaid and obviously none as well from Polaris. I have since purchased a new cleaner from Pool Supplies Canada. Better price and good return policy. In conclusion, Mermaid was the pool king for so many years, but that is no longer the case. I've moved on to Campbell Pools.

We've been customers of Blok for about two years now. We purchased a 'Freedom' hot tub by Coast…read moreSpas. Blok was great right from the start (the BC flooding and landslides at the time delayed our delivery), and they've always been helpful answering our questions as newbie hot tub owners.

After our warranty issue, described above, Blok Pool eventually got in touch with us and reimbursed…read morethe cost of repairing the pump. I still have concerns regarding Coast Spa and warranty but our local dealer, Blok Pool, did come through and make it right in this case (reflected in 3 stars vice my initial 1 star).