i don't even know where to start. the first thing that comes to mind is LIFE CHANGING. no joke. i wish i could give 6 stars!! I get the vibe that everybody there knows a thing or two about shoes, but Marissa is an expert!! And you can tell she genuinely cares about this stuff. I first ventured to this place at the recommendation of a coworker for nonslip work shoes. being 6'4 shopping for any type of clothing is always dreadful. nothing ever fits. and most places don't sell above a size 13. Turns out i'm a 15.5 Marissa pulled out all the stops, took an imprint of my stride to find the right insert for me. i was a little apprehensive because i've dealt with chronic pain for years. been to an orthotic specialist to get custom made inserts that did nothing but make the pain worse. But i trusted the process. she found me a shoe that fit all the specifications that my job required. i noticed the difference on the first shift. on my feet 8 hours and absolutely no pain, it was like magic. nearly 10 years of pain almost completely gone just like that. 6 months later i came back because i felt i was finally ready to start running again and wanted to find a shoe i could trust based on my specific issues. and who's the first person to greet me when i walk in? that's right, Marissa! we weighed all the different options and what might be beneficial in different ways. she even showed me the proper method to tie a shoe to keep the heel from slipping. my first run i knocked out 4 miles and i've done a few more since then. still pain free. the last time i tried to run a half mile i was limping for 2 months so this is huge. and that's why i say life changing. i feel more confident on my feet and ready to start pushing myself to new limits athletically. overall the customer service stuck out, and i did pay a pretty penny for what i got but you really can't put a price on comfort and security. read more

First time to Metairie store. Salesperson was so rude and not helpful. We tried and tried to buy something, but just left. Will NEVER return. So sad. Wish it was a positive experience. Sorry read more

I have a hard time getting tennis shoes to fit but my sales associate found just the right ones for me. This isn't my first visit here. My husband and I came from Vicksburg MS. Always great service and the selection is great. It's a little pricey but the service is worth it. read more

This was my first time at this location. Upon entering, I was greeted by Christina and she ended up being the person that helped us. Their selection includes NB, Hoka, and many other brands. The brands here are actually good for your feet. I have been a fan of Skechers for many years while working 12 hr shifts. However, a podiatrist told me that Skechers were not good. I told Christina that I was looking for Hoka transport shoes but when I tried them on, I did not like how they felt. She analyzed my foot and recommended another pair. She even tied my shoes for me as I was trying them on. I walked in thinking I knew what I wanted but purchased something else! read more

Orleans Shoe - Shoe Stores Near Me - Metairie, Louisiana

Went in for the first time yesterday, we had Ms. D'Andra (Ms. D) help us out. She showed my husband and myself around the whole store and fitted us for our correct shoe size. Best customer service we've ever seen at a store! We will definitely be back for our next pair of shoes. read more

I walked in and was promptly greeted and asked what I was looking for. The gal brought several pairs of shoes, actually helped put them on and was accommodating when I asked for something else. Within 30 minutes I had a pair of shoes for a reasonable price. Too easy! read more

Orleans Shoe - Shoe Stores Near Me - Metairie, Louisiana

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They had plenty of great shoes. I specifically came for on cloud shoes and they have a great variety. I just wanted to see and browse what type they had to offer. Unfortunately, I felt like I was pressured to buy a shoe. Once we entered the store, the salesman would not give us space. I understand customer service is key but please let me feel a bit free. She was constantly over my bf and I shoulder and wouldn't let us look at shoes in peace. Literally followed us to one side of the store to the other as if we were gonna steal something. She constantly questioned me on what shoes I was looking for and recommended me shoes I was not interested in. There was a time when my phone rang and I felt like she was listening to my conversation. That's how close she was to me. It was pretty annoying. Overall the shoe selection was great. The service was poorly. I'll spend my $156 somewhere else where I feel comfortable. Never again at this place. read more

Orleans Shoe - Shoe Stores Near Me - Metairie, Louisiana

I went to the Severn store and was pleasantly surprised. It was packed, but the customer service couldn't be better. Christina was very kind and knowledgeable along with another worker I didn't get the name of. I hope they see this, because they really were great. read more

These folks are pros. They are good at bringing high quality shoes to the people who appreciate them. If you're a Chuck Taylor wearer, this place ain't for you. If you're looking for high quality functional shoes, Orleans Shoe is where you should go. I have purchased Dansko and On brands there, and I will be going back in the future. They measure your foot. Who does that anymore? That's clue#1 that it is a full service store. . Clue # 2 is that they actually know about the shoes. You can ask questions and they can give you an intelligent answer about that shoe and that brand. The third and last clue that made me realize this place was legit was the service. They didn't have my size in Metairie, and I really wanted them that day, so they reserved them at the Mid City store for me. Look, likeYour parents taught you, you get what you pay for. Bite the bullet, buy yourself some good shoes that fit correctly, and avoid a trip to the foot doctor. It's that simple. I highly recommend this place. read more

Was helped by brunetta, really awesome service. So nice and helped us with a ton of shoes. Thank you brunetta!

I've had trouble for a couple decades trying to find a heel lift and a nice gym shoe but the right lift and right fit shoe. So we took 1/2 day went to orleans shoe, 3000 Severn ave. Metairie, La. A very nice lady sent me to another associate that really knew her lifts and shoes. It was an extremely busy day with it being Black Friday. But this very nice and knowledgeable young girl young like I didn't think she knew my issues with shoes. Well I can tell you I was FLOORED!!! She put me in the right kind of gym shoe with the correct lift. I was so comfortable in the tenny shoe, I walked out with them on. So I REALLY need to give Kristi a HUGE HUGE HUGE SHOUT OUT!! You really are familiar and have SO MANY patience with people. Orleans Shoe please acknowledge this young lady she is the best. I also took a card wrote her name so I can send people to her. Trust me when I say "I AM TOTALLY SATISFIED" read more

I always have such an amazing experience at Orleans Shoe Co, I will never get my shoes elsewhere. The customer service is personalized to my issues and has helped tremendously as these shoes have seen me through my job that had me on my feet all day to my current desk job. read more

So the staff here are friendly and super, salesmen driven. Immediately when you walk in they approach you and request to get your feet fitted for insoles. I literally just wanted to look at shoes and the store. Then after they fit you for what type of shoe is good for you feet, they try to add on any extras they can. I witnessed another customer getting irritated also as she looked at shoes and asking the people to back off. Honestly, it's rather annoying. I won't be back for that reason. I'll stick with ordering from Zappos. The selection of shoes is bare and the store feels empty. My best suggestion is to let the customers buy what they want , enjoy their shopping experience without being harassed by salesman. I do like how NB is made in America, they why I stopped in. Tell the assistant manager to chill out, please. read more

After an unsuccessful trip to Lakeside, Jessica helped me find a pair of shoes that was in my price range, and comfortable + made great convo - thank you! read more

The service at this location was top notch. The salesperson greets you as you walk in and was able to assist us with our selection. We were looking for a comfortable, casual pair of shoes for my son, and couldn't be happier with the selection and service we received. We buy all of our shoes here. read more

Something for everyone. Just put a little aside for shoes every month y'all. You will see what I mean after your first visit. Everyone is very cordial. No pressure. And something for everyone. Could use a little discount once in a while. And they could make the place cooler. But that would mean I would go more often and spend more money! Highly recommend read more

I walked in and was greeted right away by a few associates and one of them gave me the best bespoke shoe buying experience i have ever received. They didn't push any specific brand instead they asked what i was looking for i said work boots (im a mechanic)and they also asked what were some of my complaints about my courent work shoes . They guided me to a pair of keen work boots that have been Fantastic I am a full convert from Redwings to Keens and to the orleans shoe Co I will continue to go to them for all my shoe needs read more

Stopped by French Quarter store and Wes was a terrific help. answered all my question and was friendly and knowledgeable.

This used to be my favor shoe store until this morning . when I walked in, to the store on Severn. I thought there was some kind of meeting at the cash register because so many people were gathered around it hooting and hollering. When someone FINALLY approached me, I told her that I needed a shoe with really good arch support and her reply was : sandal or slip on? I replied that I was looking for the best arch support and her response was '" you need to look around and then I'll tell you if it has good support." I almost walked out at that point as she walked away, but I did try on two sandals. The help in there has always been so informed and wonderful, but this was a big disappointment, so I left. Debating whether to try another branch Or just go online to one of I he major shoe suppliers like Zappo's. What a shame!! read more

Excellent customer service and staff knowledge. Locally owned is a very big point with me.

Absolutely AMAZING service. Marcus helped me today get some shoes that would support my feet all day working in the hospital. He first measured my foot then had me walk across a pad to see where I had the most pressure, so he could get me the shoe that would best support me. He grabbed four different shoes from three different brands, and even more when I needed another color or size. They had trouble with their processing software that day but took my name number and gift card info, and let me take the shoes instead of me coming back for them. All the store attendants were super friendly and helpful as well. Super pleased and would recommend this store and attendant, Marcus, to anyone in need of great shoes!! read more

When I first walked in I was rather hopeful I was greeted by a tall blond manager-type lady with very very judging eyes. She basically 'sized' me up and looked at what I as wearing and my aesthetic. Immediately I knew this manager or owner of the store was judging me. She mentioned to me that this store only sell 'high-end' shoes there. Yes we have tattoos and piercings etc...we are artists and chefs. Her speaking tone to us was very dull and not very interested in investing the energy in helping us discover shoes to help with our jobs. She then took us to a very far room to work with us where no one could see u because she was pretty embarrassed and didn't want to give the more upper class that was there the wrong impression. I was totally put off by this lady, she was also just not a good person to help with. She really gave the impression she wanted us out of there asap. My partner did buy a pari of shoes ..but I left as I couldn't stand this persons attitude. While I know this store has good reviews and I Still believe its a good place..just don't go and work with this lady at all less your a very rich senior citizen. She really put the pressure on making sure one of us was gonna buy a pair of shoes......I fucking hate people like that. read more

This is The Good Feet store in Metairie. Wide selection of men and womens running shoes. Really helpful patient staff. Hal helped me out. She was a total pro. I have found my home for running shoes FOREVER! I would give them 10 stars if I could! Hal is a life saver who helped me pick out the best size and stability shoe for my personal running needs. Amen and hallelujah! This is the place for my husband's running shoes too. Hoka Hoka Hoka! I don't have to go to New Orleans for the best running shoes anymore! They are right here in Metairie across Severn from Lakeside Shopping Center! Thank you, Hal, for saving this runner's sole! read more

Felt rushed & like i had to make a decision. I understand good customer service, but the employee was like right there, and felt like i couldn't just look. Like, i had to try on & make a decision right then & there. read more

The mid-City location will be my new store when it comes to buying Shoes. The staff made you feel right at home, Trent the manager was very knowledgeable on all the different types of shoes. He was a big help in getting me the right shoes for what I needed. Also has good parking . read more

Walked in and was immediately welcomed by Jessica. Told her my need and she knew exactly how to help me. Cant wait to use my new running shoes as i suffer from heel spurs and plantar fasciitas. Also should me a cute pair of Allegria. She listened. It was a comfortable and professionall experience read more

I recently visited this store to purchase a pair of HOKAs for work. I immediately entered the store and not one person greeted me. The store was a tad busy and filled with a decent amount of people. Despite this, the three people who walked into the store after me were immediately greeted, asked what they were shopping for today, and assisted instantly. I however browsed for twenty minutes before an employee approached me and asked if I needed help. I did in fact need assistance selecting a pair of shoes and finding the correct size for me. Dante was a sweet, wonderful soul who approached me and helped me find the right color, style, and size shoe to purchase. She was immensely helpful and listened to everything I said. She was very understanding and a wonderful employee. I want to thank her so much for coming to help me when every other employee did not bother to acknowledge my presence. Overall the store was great and had a lot of styles and shoes to choose from. I will return, but will only ask for Dante when I do. read more