4 rooms carpet cleaned. Pre-treated each room…read more Each room now looks like new carpet was installed that day. The machine had steam; which was nice. Cleaned up the tile with a mop where some of the steam went over the edge. He also gave us booties to wear to help keep the carpet clean while it's drying. Ronnie had a super nice and friendly personality. Very knowledgeable and answered all of our questions. Definitely recommend. 5 stars

They were great! Everything done the way they said and the…read moretech was super helpful, fast and efficient. Will be using them again soon.

Very responsive. Clear communication every step of the way. Worked with our schedule. Fully…read morerespected our residence, asked permission before using any of our facilities, and was very accommodating of any requests. Worked well with our insurance and had a very calm and friendly demeanor. Would very much recommend Eddie to anyone that needs his services for water mitigation

Quickest Service I've had. Very clean and organized. His prices were better than anyone else I've…read moreshopped around for. Very trustworthy and honest! Thank you!

My water softener sprung a leak and water went all over the garage floor and into the laundry room,…read morewhich was just on the other side of the wall from the softener. I called a plumber and was referred to Rx2 Restoration. They sent someone out to evaluate the situation the next day. No having gone through a problem like this before, I had no idea what was involved. They explained everything. Their 'mitigation' dept., or as I like to call them, the demolition team, got started right away. Once they removed the debris and damaged dry wall, they set up big industrial fans. Their 2 techs, Octavio and Jairo, did all that and then came back every day for 3 days until the 2x4's and surrounding area was completely dry. Man it was noisy but it worked! They had a de-humidifier going to pull the moisture out of the air that the fans were putting out. I was stunned to find out that over the course of 2 days the dehumidifier filled a 5 gallon bucket with water! Plus they had a huge air filter running when the fans were running, to trap all the dust and junk the fans were stirring up! I was very impressed! Then Rubin, the Restoration Mgr, came out with his tech for the reconstruction, Jesus. Jesus finished in one day. Installing drywall, texturing and painting the laundry room wall. They had taken pictures of everything as they went along and when Jesus was done in the laundry room, he even put all my laundry supplies back on the shelf exactly where I had them! Excellent work, extremely well organized company, all the techs were very professional and cleaned up after their work was done and were very respectful of my home. Couldn't ask for a better job!

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

Unfortunately, my vacation home in Red Rock Arizona was broken into and severely damaged. Virtually…read moreevery aspect, from carpeting to the kitchen to the bedroom had been torn apart. Additionally, since the back and side doors were left wide open a variety of animals had wandered in and started living and deficating throughout the entire house. My wife and I were stunned by the degree of damage to each and every single room and open space. We began the process of investigating companies that did home restoration and after several interviews hired Quality Restoration. This proved to be the single best decision we made. The owners, Lem and Kristy, are simply outstanding both at what they do for a living as well as trustworthy and honest people. They carefully studied the situation, telling me precisely what had to be done, in what order, and at what cost. Once everything was carefully laid out, they requested very reasonable deposits and began to implement everything from Biohazard cleaning to rebuilding walls that had been knocked down to constructing a new bedroom out of a previously open area. In each case, they provided me with detailed plans laying out what they were going to do during each phase of the overall process as well as numerous before and after photos so I could see what they had done and approve the quality of their work before paying the money owed for that step in the process. Net, it took the better part of four months for them to complete a process that required them to literally rebuild every room in the entire house including the kitchen, all three bedrooms, the dining room and the great room. The house now looks absolutely gorgeous and we are about to put it on the market at, thanks to the fine folks from Quality Restoration, a price that almost 20 percent higher than we paid for it only 2 1/2 years ago. Thank you Lem and Kristy

We had a flood in an apartment we own in Arizona City, AZ. This company did the repairs. For the…read moremost part things went well except for the tile floor. I'm not sure who they used to lay the tile but we have had problems with it ever since. We've had tile in our duplexes for 15+ years with no problems. Our other unit still has no problems. This unit has had problems ever since ATI installed the tile. There were airholes in the grout because it was not installed properly and has been popping tiles ever since. Their cure is to tell us that we have a foundation problem so it's not their fault. Well the other unit on the "same" foundation has not had any problems, just the unit ATI took up and installed the tile. I personally would never use them again. They do not back their work. Get your own subcontractor and then you will have someone to call when things aren't properly installed. Called a flooring person out to fix the work that had been done improperly. The installer informed me that the company had allowed the mortar to dry prior to laying the tile. So when weight was placed on the tile it wasn't strong enough to hold the tiles in place. This was totally their fault and I had to pay out of my money to repair their terrible workmanship. DO NOT USE THIS COMPANY!

Michael and Tyler responded to my house within a couple hours of the insurance calling them!…read moreThey were both very professional very friendly great attitudes despite the mass destruction on the Eastside of Tucson. They boarded up my home and did great quality work ! These guys were the best and deserve kudos from their employer! Doug also responded as the estimator and was very nice professional and helpful. I highly recommend this company and I am a tough critic!

Dustin and his crew did a great job on a mold remediation project for a home we recently purchased…read morein Tucson! We can't thank them enough for their thorough approach, great customer service, and getting things done on time and within budget!

In January 2013 I came home to fifteen feet wide of water flowing out of my garage. As I ran into…read morethe house I was shocked to see several inches of water on the floor of my kitchen and laundry room. The water was pouring all over my new cabinets, soaking the walls, ceiling and flowing into the garage. I was devastated to see my newly remodeled home in such disarray. I called the insurance company and they suggested I call one of their "preferred" restoration companies. I didn't even think that I could choose who came to my house since they were paying for it so I setup the appointment which wasn't until the next evening. I couldn't believe I had to wait a whole day to start the cleanup. About an hour later I called a friend who explained to me that I could choose who I want to come and do the cleanup. He gave me the number of Dustin at Advanced Drying. I called Dustin and he said he could be over to assess the damage that evening. Less than a few hours later he showed up and got started. He was very detailed oriented. He went over everything with us so we would understand what the cleanup would entail. He assured us that the cleanup part would be painless. The next day his crew showed up ready to demo. They put down plastic covers to protect the floors and cleaned up every inch of garbage and dust. They were very courteous and kind to my husband and I, our children, and our animals. They took care of everything and made it very comfortable for us. I hope I never have another flood but if I did, I would definitely use Advanced Drying again. They are the best in the business and customer service is their number one priority. You can't go wrong with Dustin and his crew. Thank you for making a terrible experience bearable for our family.

Rob just finished re-moving a hall bathroom door and installing one pocket door in its place…read morebetween the bath and now-adjoining bedroom. He replaced the hall to bedroom door with a new pocket door, which slides into the new wall where the previous hall to bathroom door had been. We now have a new en-suite, thanks to Rob's proficient and excellent work. I will post pictures once all is painted. Rob is a craftsman and pays attention to details. This job included cutting and replacing tiles, and installing hardwood transition strips between the bedroom and hall and bathroom. Great job! Thank you Rob!

Rob has been great to work with! Responsive, efficient, and spot on with his work and expertise!!…read moreOne job will definitely turn into many more. Nothing better than having your go-to!