cool Willys came out today to flush my hot water heater. They called to confirm and they came when…read morethey said they would. the young plumber John couldn't have been nicer and more professional. it was a job well done from the initial scheduling to the actual maintenance. I would recommend them above any other company in Tucson. I will also be using them for my HVAC later this week

Ethan was our service person and he was on time, communicative and thorough. Jumped in the roof and…read morewas finished in a timely manner. Company went through a number of hiccups with service people but I think he's a keeper since his dad Matt worked there too.

I've been using these guys for years now. They always show up when they say they will, they don't…read moretry to up sell all the time. Time after time their quotes come in under anyone else's. You can trust them to give you good value and get the job done. So far, I've used them for. -AC Repair and replacement. -Plumbing repair and installation -Electrical repair -Renovation They are my go to vendor.

I love these guys! They are honest, on-time, and very professional. They installed a brand-new HVAC…read moresystem for a condo in Oro Valley. Thanks to them, I pay less for AC, and I have an incredible unit for many years to come!!! :) Give me a shout!!!

Still the best in town. Unit stopped working very late in the work day, called, they would send…read moresomeone over the next morning which is normal and usually fine, but I smelled burnt metal and told them I was nervous about that. They sent someone over that night to check things out. Ordered parts and up and running in a few days. THE best place there is, no upselling, friendly and efficient as always. Thank you this time to the owner Jim, and to Crystal, Faith and Soop.

Required several callbacks on improper installs. I ended up fixing things myself. Rip off charges…read moreand refused to document hours worked. I would recommend only to people I hate.

Asked them to come over and fix my roof heatpump. Took a circuit board out and told me it was…read morefried. Eventually gave me a quote I guess it was fair. Called twice to get my circuit board back guy came back without it. Our daughter had just died and didn't have time nor was in the mood to deal with it. Now I'm thinking I'll report the theft and go to small claims. Anybody have any ideas.

My AC didn't seem like it was operating properly. Despite my thermostat being set for 75, when the…read moreoutside temperature was 101, the thermostat showed the inside temperature being 84. The air flow from the registers read 80. I had a very positive experience with Todd from Rincon. When I showed him the figures, he speculated my AC was low on refrigerant. He gave me a price estimate assuming refrigerant had to be added to the AC unit. After checking pressure readings on my AC unit, he added two pounds of refrigerant to the AC unit and the air flow temperature started coming down. He then checked for possible leaks and found one which he was able to repair. During the time he was working, Todd answered my questions which helped me better understand what to expect regarding my AC unit. I am delighted to report that the inside temperature eventually dropped down to the thermostat setting and the air flow coming from the registers was 20 degrees cooler than the inside temperature. Todd indicated that is what I should expect. The next day everything is working as expected. The Inside temperature matches the thermostat setting and the air flow from the registers is 20 degrees cooler than the inside temperature. Todd was easy to communicate. He was able to repair the leak and didn't charge me for it, which I appreciated. I will be requesting him for any future servicing my AC might need.

I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got…read moresomeone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service.

Putting what I basically said in my Google review. Pretty much just two techs and a truck. I set…read moreup an appointment for an AC tune-up. I got the following email : Jay De La Riva May 4, 2026, 3:00PM (22 hours ago) to me, service Hi Lou, We would be happy to assist. Please call us at 520.867.9861 and we can coordinate a time that works best for you. We could not leave you a voicemail, we also will need your address to schedule. Thank you, Jay De La Riva Platinum Air I pretty much know this in untrue--since they are the only "people" having trouble with my voicemail. I called the number on their website. The tech on the other line seemed confused as to why I was calling and asked if I "tried the office"...I said I did and "I got you"...his response: "I am the 24 on duty tech"...I must say, kudos to them for getting such a high yelp review! It is obvious I was "taken for a ride" by their website and they are not as big as I thought--their quality is probably going to suffer over the summer...In the end, highly recommend going someplace more established. It still was impressive they were able to "fake out yelp" like they did.

Tremendous response, service, and all around customer experience. Would highly recommend!read more

Needed a new 5 ton AC unit in Tucson. It was 105 degrees. Goettl showed up in Two days with a new…read moreunit and crane. Pat Quiroz and crew had the entire system swapped out and operational within 4 hours. Great job . Now we are meeting the summer head-on with confidence that our equipment will protect us!

Wow! These guys are knowledgeable and very customer service oriented!! They came early, checked the…read moreAC ducts and provided a detail report of why we weren't getting air in the bedrooms!! Ray, the lead guy was very professional and a good listener! Thank you AIRZONA, for your expertise and support!

We had a leak in our outdoor faucet and Daniel came to take care of. Daniel was fantastic, walking…read moreus through the process, the possible fixes and ultimately did the work needed. He was kind, helpful and did an absolutely fantastic job. Highly recommend.