I originally scheduled a 4:00 PM appointment so I could bring my pets in after work. On the day of…read morethe appointment, I received a call saying they had cancellations and could see us earlier at 11:10 AM. I rearranged my schedule and agreed to come in sooner. I arrived at 11:00 AM, checked in, and noticed three other clients in the waiting room. After waiting for quite a while, I asked for an update and was told they had gotten busy and that I would need to continue waiting. There was no estimate given and no proactive communication about the delay. After an hour without being seen, I decided to leave. Before walking out, I asked if I could have my original 4:00 PM appointment back and requested that they not call to move my appointments earlier in the future. I was then told the next available appointment would be at the end of March. After rearranging my day at their request and then waiting over an hour with no meaningful communication, being told I couldn't even keep my original time was extremely frustrating. Unfortunately, I will be taking my pets elsewhere.

Very expensive. Frequent turnover of vets. Multiple mistakes with meds and prescriptions. Office…read morestaff are very busy and take a very long time before they can assist you.

Absolutely trash, rude employees, zero empathy. Left a dog in the parking lot possibly dying at the…read moretime as we are searching for anyone to help us. Emergency was closed so had no choice but to call everyone and anyone to help. Continuously rude and hung up on us multiple times because obviously we're frantic and can't find help driving around the city. Told us to go to Pittsburgh? Wild. Since when do u need an appointment for an emergency! Even her own vet didn't have an emergency spot? Wild!

I am furious with the grooming service at Glenwood Pet Hospital! I would give them a negative 100,…read moreif I could! I've brought both my cat and dog here for shots and wellness exams. While I was not overly impressed (they once messed up an appointment and didn't apologize or take responsibility and the Vet pointed out that I was "cost conscious" making me feel bad - I mean, who isn't cost conscious?), I decided to give their grooming service a try since I wasn't happy with my old groomer either. HUGE mistake. The groomer I spoke with today was not the same person I'd met when I originally made the appointment. She seemed very young and inexperienced -- I should have trusted my instincts. I even showed her a photo and made it clear I wanted a cut that would last about three months. She suggested a "short, soft" look. My dog had absolutely NO matting, so there was no reason to shave her. Yet that's exactly what they did: a total, all-over shave. This is not a "style" -- it's proof that the groomer lacked the skills to deliver what I asked for. It is lazy, careless, and unacceptable. I am absolutely livid. Terrible service. Completely incompetent. BEWARE: Do not bring your dog here for grooming.

I cannot say enough good things about this wonderful veterinary office. I took my Shih Tzu dog…read morethere because he had a small cyst on his head. I had previously taken him to another vet who told me the only way to remove it was to put the dog under general anesthesia and do surgery at a cost of $400. The veterinarian here, Dr. Ventrello, was able to drain the cyst with a needle, along with plucking his ears and trimming his nails for a total cost of $56. I was very impressed as well with the way the doctor and the technician (whose name I cannot remember unfortunately) handled my dog from beginning to end. He is not the easiest pup to handle and is very wary of new people. Both of them were very loving and professional and as a result my dog was not subjected to any additional stress. While it is not guaranteed that the cyst will not come back because it was not completely removed by surgery I am very happy with the service I received and so far he is doing great! Also, the place was spotless!

My cat who is almost 12 years old needed surgery for a uterine infection called pyometra. Summit…read morepet hospital was the only vet who would take me for a same day emergency appointment. Another customer in the waiting room assured me that Dr Stroup was amazing and she was his vet for over 25 years. The staff was AMAZING, and so very kind to me and my cat. Her surgery went great and they saved her life. The vet tech Elizabeth was also phenomenal, and worked so late that she gave me an update after 9 pm. This is an amazing group of people, dedicated to the animals they serve. I could not be more happy to have chosen them to save my baby.

I have text messaged from the Vet Tech showing her response to my accusations of cursory and…read morenegligent care. When I called her out for missing very life threatening issues going on with my dog, Elizabeth gave me the following excuses from the moment she found out my dog had passed at the Pet Emergency Center later that night: 1.) "It must have been an aneurysm, no one could of prevented that". I spoke with 2 other Vet Techs who said those are highly rare in dogs. 2.) She claimed she didn't do more for Gemma at our appt because she was told "the owner has financial restraints". 3.) She then later lied and tried to say I only made an appt to have a Parvo test. This is not true, Parvo was never mentioned in my call as I didn't even know what it was. Upon further research, that is common in puppies that are around other puppies. Gemma was 2 and not around other puppies and Summit is the one that vaccinated her against Parvo! Summit's phone system says all calls are recorded, when I emailed Elizabeth and told her to listen to that recorded call again WITH THE DR. and have the Dr. get back to me, there was no response from her or the Dr. 4.) When I contacted Elizabeth at Summit and told her Summit should pay for my emergency visit because they're carelessness and negligence caused this emergency issue that night, she refused and stated she was sorry for my loss and stated that I "just needed someone to blame". If NO STARS was an option, that would be my selection!

I took a homeless kitty from my street to Animal Kingdom Vet Hospital today. Excellent experience!…read moreThe staff were all friendly and helpful. the vet was knowledgeable and extra helpful to the situation knowing the kitty was homeless and not always easy to keep under supervision. Based on my experience with this Vet hospital, I recommend to anyone looking to help a homeless animal or even as a permanent vet for their own pets! I'm planning to switch to Animal Kingdom for my own kitties!

First off the entire staff is rude, except for Dr. Pierce. Secondly, the place is not very clean…read more Third, they gave my dog a medicine that I thought he was going to die, and again they told me to bring him in so they can make more money, the girl was so rude on the phone. She actually said to me, when I asked about getting him some medicine, fast, even if it's over-the-counter, she replied to me that "she didn't know that animals could talk and tell me what's going on with them". Absolutely unprofessional, dirty, you'll sit there for a long time because they don't know how to read x-rays, they literally had me in a room over an hour because they said they couldn't make the x-ray bigger, had to go home and wait about four hours before I could find out the results. Been to other vets in the area and they were way cleaner, way nicer, definitely do not go here unless you're looking for a dirty place with unprofessional staff. I forgot one last thing, when the assistant asked me what medicines my dog was on, I said it was the medicine you guys prescribed, she got very irritated and said she doesn't know what they are and they're on the computer out front, she was not going there to find that information. I should of read other people's reviews before we went there, but it was a fast decision. Hopefully others will read this review and take their fur babies to a place that cares about animals.

My dog has been a patient here for a couple years now. Staff is very friendly and handle my, very…read morehyper dog, with care. She had a surgery done and they were quick to answer any of my questions before the procedure as well as after including over text and called and texted us to check up on my dog. Even at checkups, any questions I had, they took care to answer and I havent experienced being talked down to like I have with other clinics. They communicate well and Id recommend their care.

I called Twinbrook veterinary Hospital last night a half hour before they closed with an emergency…read morewith my cat That couldn't go to the bathroom keep in mind I've been going there for over 40 years they wouldn't take me in but they took two other emergencies in I called Summit Hospital on Edinboro Road route 99 they were already closed but they said bring her up they took great care of my animal and kept her overnight got her back today and she's doing great done with Twinbrook their bums too many millennials working there that are stupid

They have been amazing with my dogs . The staff and all the vets are wonderful. I haven't been…read moregoing there long but I do recommend them .

The staff is great. I am appalled that I was charged $77 for a visit where the doctor never even…read moretouched the dog. She read her urine sample. $42.40 to get her nails done. I have never paid over $20. I received a $250 bill for a urine test, meds, and nails. I literally feel like I was robbed. I hope my dr goes somewhere else.

This is THE WORST place to take your pet. Our cat Izzy had a stroke on a Saturday night. We went…read moreto the hospital. You can't go in. You have to sign a clipboard. A tech came out looked at her and said "she's breathing ok". That. Was. It. Izzy died the next day. This place is useless.

waited for five hours outside in 80 degree heat, not allowed inside the building. never got my cat…read moreseen. I've probably exacerbated his condition by making him sit in the sun with me like this. Will never, ever be taking an animal here ever again. abundantly obvious they don't care if your pet isn't actively dying this very minute.

After recently locating to Girard with my dog, I needed to find a good veterinarian in the area…read more Dr. Ben came very highly recommended by several neighbors. I can see why. He and his staff were very nice and professional. Truman was also happy to play with the staff and Dr. Ben during his visit! I'm happy to have a skilled veterinarian and a caring practice for Truman!

Dr. Ben and his staff are so compassionate, patient, understanding, and more. I never felt rushed…read moreduring our exams. Dr. Ben is extremely knowledgeable and great resource. Communicating with them is very easy via text or email. My beautiful girl was diagnosed with DCM but under Dr Ben's care she lived a good life for another 16 months. Their pricing is definitely fair. Highly recommend!

Dr. McClain is a sensitive, no-nonsense vet and will be missed by this client of Erie Animal…read moreHospital. I wish I knew if he were practicing elsewhere, we'd follow him!