Fantastic prices great service we've bought many mattresses from them great selectionread more

I had bought a mattress in 2026 here. I received to notch customer service from Arely…read more Unfortunately, for all my research I had issues with the bed and called for a replacement due to my warranty. They came out and inspected the bed and I went right up there and Erik (the ownet) guided me to another bed. This is an upgrade that works better for my horrible back issues and they seriously had the new bed here an hour after I left so I was not without a mattress !!!! Don't be afraid to go here. Very honest and excellent customer service. Oh and the price? Minimal for the hassle!!

Ryan was really great, gave us a great deal, knowledgeable about the products and just helpful…read moreoverall. Free delivery and even took my old mattress away. Delivery guys were fast and actually came early, overall great experience!

Employees nice , waaaay overpriced. We bought from Ortho ...half the price , same qualityread more

From the moment we walked in, we were warmly greeted by John Ruiz. I had already done some research…read morebeforehand and had an idea of what I wanted, and John truly listened. He guided us through the pressure test and then showed us mattresses not only based on those results, but also tailored to our specific goals: we wanted something that stayed cool, had strong edge support, was great for side sleeping, reduced motion transfer so I wouldn't feel my husband moving around, and would work with our current adjustable frame. We thought the process would take 2-3 hours, but thanks to John's knowledge and attentiveness, we found the perfect mattress in under an hour! The bed is being delivered the very next day, which was such a bonus. What really stood out was that John never once tried to upsell us on things we didn't need he was thorough, detailed, kind, and knowledgeable every step of the way. Thank you, John, for making the experience easy and enjoyable. I would recommend you a hundred times over!

My experience at sit n sleep Ontario was akin to a never ending nightmare. I would not advise…read morebuying any mattress here, but if you do - Compare the Law/Legal tag on the mattress you try, and the mattress you receive. If you decide not to read, let your eyes tell the tale via the attached photos. To keep it relatively short, there is data on the law tags that tells you specifics of the mattress. One is "Net weight of internal filling material". This is essentially your wools, latex,polyfoam, fibers, feathers, ie the expensive stuff for the Comfort Layer. We tried a mattress in the storeroom that was a medium firm, very comfortable - we bought it. Received a mattress, Hard as a rock, mind you we gave it over two months to 'wear in'. After comparing both LAW tags. Our mattress had 55 pounds of internal filling material, store room had ONE HUNDRED AND TWENTY POUNDS. Yes, 130% MORE pounds of comfort material. Can you imagine HOW MUCH MATERIAL that 130 pounds IS? No wonder our bed was rock hard. The salesman and customer service will claim to have no idea what it means (despite their combined 50 years of experience) laughable. Yet these industry professionals have no idea what information a basic mattress law /Legal tag is providing. Intentionally dishonest. We opened an investigation with them so they asked to give another chance and send a replacement. Their delivery truck arrived and we rejected a worse mattress with even less filling material. We verified our information with other stores/professionals to validate. We were knowingly deceived. At every step of this nightmare, the personnel became more unbearable. The customer service was incredibly rude, inappropriate, and hung up on us multiple times. Its all clouds and rainbows until their warranty or money is in jeopardy. Their customer service even tried to tell me lies about me confusing the law tag with the store price tag. Intentional dishonesty. We finally had enough and requested a refund, they couldnt promise a full refund they stated. The 3rd time we were hung up by customer service on was due to our unavailability to a same day pick up of the return. Once their team arrived to pick up the mattress, they grabbed the pillow cases, adjustable base, protective sheet, extra hardware - and said the mattress was not on the refund sheet, REFUSED to take it, LEAVING the mattress. To be fair this was likely the company that botched this, willingly or not. After going somewhere else i realized how low quality the adjustable base even was. Please think twice about going to Scam n' Sleep. Deceptive, Fraudulent, Dismissive, Inappropriate, Dishonest. I have never had this experience with this size of a legitimate company before Id wish it on nobody else. Go elsewhere. If nothing else - see with your own eyes with the attached mattress tag photos.

This was a terrible experience from the start. My funiture came weeks late and the the sectional…read morewas wrong. One dining chair was shorter than the rest and trying to get Rick David to respond is like pulling teeth. To top things off the replacement sectional has splinters and small rocks coming out of the cushions daily. Rick lead me on for 7 weeks to say the factory didn't consider wood coming out of the cushions a defect and he couldn't or should I say wouldn't return or exchange. Then claimed he did more than what was required. If doing more means not returning calls and not and providing customer service the I guess yeah. So now I have to file a claim in court and try to get my money back. You really get what you pay for.

Had the pleasure of working with Rick he made sure to meet my every needs with my purchase…read more Kept me updated through out the whole process and I couldn't be happier with my beautiful new couch that he and his crew also helped put together!! Will be doing further business with him in the near future.

At the suggestion of one of our friends who just loved their new mattress and the service, we tried…read moreout to Cost Plus Mattress. So happy we did! The salesperson, Moe was able to assist us in picking the correct mattress for our bodies and the way we sleep. He was able to answer all of our questions about how mattresses should work for us to provide better sleep. We laid on several mattresses before we made a choice. No pressure, only suggestions and logical advice on what we should be looking for. We then made our choice and they mattress was then made to order and delivered a little over a week later. The delivery guys did all the work and were great and hauled away our old mattress! The price was also far more reasonable and will last longer than shopping at some of the other big mattress stores who don't know how to fit a mattress to the person. We are so happy with our new mattress, the delivery people and the salesperson, Moe that we would highly recommend anyone looking for a mattress give Cost Plus Mattress place a try. Two different couples on our recommendations shopped there and were also very happy with their purchase for the same reasons we were. This is a family owed business and they really know their stuff.

Moe was great to work with, he was very genuine and knowledgeable. The mattress I purchased has…read morebeen perfect so far. I set a budget for myself before walking in and spent much less then I planned.. they earned all five stars.. and they sent a personal, handwritten thank you card.. Thank you Maurices and Cost Plus mattresses.

I had an excellent experience working with Cassandra at Purple - Victoria Gardens in Rancho…read moreCucamonga. She took the time to thoroughly educate me on the different mattress options and helped me find the perfect fit for both my mother and me. I purchased the PurplePlus® Mattress (Twin XL) for my mother and the RestorePlus® Hybrid Mattress (California King) for myself, and Cassandra was incredibly knowledgeable, patient, and attentive throughout the process. She carefully listened to our needs, explained the features and benefits of each mattress, and made sure we felt confident in our decisions. Now that we've had the opportunity to sleep on our new mattresses, I can honestly say we are thrilled with our purchases. The PurplePlus® has provided my mother with exceptional comfort and support, while my RestorePlus® Hybrid Mattress has been a game changer for me. It offers the perfect balance of pressure relief and support, and I wake up feeling more rested and refreshed. Both mattresses have exceeded our expectations in terms of comfort, quality, value, and overall sleep experience. Cassandra's professionalism, product knowledge, and genuine desire to help made the entire experience enjoyable and stress-free. If you're considering a Purple mattress, I highly recommend working with Cassandra at the Purple store at Victoria Gardens. She provides outstanding customer service and truly goes above and beyond for her customers.

Customer service at Purple was solid, though I found myself leading most of the conversation after…read moredoing my own research beforehand. I prefer to do my own research when visiting stores like these. The associate was helpful and responsive. The store itself was extremely quiet, no background music, so it felt a bit awkward at times. I rate this very high experience because I knew what I wanted and what I was after so my purchase was an easy transaction. I made my purchase using FSA card which was awesome! 30 day trial can't be beat. I'm hoping to not return/exchange my $200 pillows. I think I found the best pillow for me.

Our last Tempurpedic mattress lasted for over 20 years so we were inclined to stay with the brand…read more However, because Tempurpedic is not inexpensive and things change over time, we did our due diligence and visited several other stores representing different brands. We ended up coming back to this store because we liked the feel the best, the price was comparable to other high quality mattresses, and the proven durability over 20 years only increased the value and comfort level for us. Our sales representative was Tom Smith. Tom is a gentleman who took a lot of time with us without pressuring. It was an easy decision to purchase on the spot. The manager, Mathew was also very helpful. Tom has kept in contact keeping us informed of the deliveries and process since the purchase. The bed arrived yesterday and everything was as expected. This was a big decision because of the price and because quality sleep is important to us. We didn't want to do this again in a couple years. If you are looking for a new high quality mattress, I would recommend meeting with Tom as one of the steps before making a final decision. It is a pretty big decision for many reasons and so it never hurts to do a little extra research.

DO NOT BUY TEMPUR-PEDIC! We have had this bed not even 5 years, last year it started sagging on…read morethe sides. We contacted warranty and they said it wasn't enough to quality for warranty replacement. We contacted warranty again when it started sagging greatly on the edges and they refuse to honor their warranty! We spoke with Lauren( their supposed manager and only manager) who was not only rude but also useless in warranty department, saying that they refuse to honor their warranty. If you go onto the BBB you will see that they have MANY complaints regarding them honoring their warranty claims. We spent over $3000 on this bed for it to not even last 5 years. Their warranty department is an absolute joke and their beds are NOT QUALITY. Do yourself a favor and do not buy from them unless you want to deal with scummy people who refuse to honor what they promise.

Mathew was absolutely amazing and made the entire process of picking and customizing my new couch…read moreand kitchen island so easy and smooth. He really listened to what I was looking for and helped bring everything together perfectly without making the process stressful at all. He was knowledgeable, patient, and genuinely helpful from start to finish. I'll definitely be shopping here again when I'm ready for a new bedroom set, and I will absolutely be asking for Mathew again. The only downside to my experience was the gentleman greeting customers at the front. He came off a little rude and not very welcoming. A friendlier first impression would make the experience even better. Other than that, everything else was great thanks to Mathew!

Only reviewing the customer service we received…read more.... We had the pleasure of working with Lucy and Mathew in buying a couch. Both were so helpful. Both gave us outstanding customer service!!!! We were a bit overwhelmed with what we wanted and the choices they offered. Lucy helped us with our purchase.....was so kind, understanding, and caring.

Service A+ plus Matthew so knowledgeable about mattresses, polite, professional…read more Huge selection all of brands in the store We pick the best one as him recommend!

We have now purchased several mattress/bedframes from this store. My primary reason for returning…read moreis the service that we receive from Brooks. He is amazing - so patient and really helps you understand what you need. If Brooks is there, I will continue shopping at this store as he is probably your most valuable asset.

9/8/24 We're still looking for our sofas/loving room set & cannot decide. Sandy's has a limited…read moreselection when it comes to color of fabrics. Manuel was very helpful & he spent quite a bit of time with us explaining all the different options & even showed us using the monitor in-store to assist reconfiguring the layout plus designs of the sectionals. He mentioned if we order a specific design that it'll take 6 weeks to deliver because it's made to order. This furniture store is located in a strip mall along Central Avenue with Subway, El Pollo Loco & other shops within walking distance. parking is in a shared lot. Given our choices & how attentive Manuel is, we will more than likely revisit when we've come to a decision about the style, color & configuration of sectional. We shall see

We bought our king memory foam mattress, metal base and loveseat recliner from William. He didn't…read morepressure us AT ALL. He came, answered our questions, gave us tips and I do then walked away. We really appreciated him for that. When we left, We didn't feel scammed or upsold at all. We really feel like we are the ones getting a great deal. He said items would be delivered in one week. We got a decent 2 our delivery window. We are so excited about our new items!! Tysm, William