This office is great for my annual check ups. Melissa Butts is attentive and cares about her…read morepatients. My favorite part about this office is when I need to be seen for a sick visit they have the pull up service and don't even let you leave the car for testing and eval.

This office has gone downhill. I was a patient for a long time before moving out of the area…read more After moving back, I tried them once again, and it has been one disaster after the other. The receptionist submitted the wrong lab test order to the lab technician when I checked in for my scheduled lab appointment. As a result, I had to go back for more blood to be drawn, costing me more time and money. This is not the first costly mistake that I've experienced here, nor, sadly has it been the last. There appears to be little to no communication among the office staff. No one can answer any questions, even simple, general questions that would normally be handled by competent office staff. Instead, the patient is handed off to someone else, who in turn either can't or won't answer questions either. The onus is on the patient to figure out their processes, yet asking questions to understand that process or to try to resolve an issue, is actively discouraged through rudeness and passing the patient off to someone else for an elusive answer that never comes. No one listens to understand what the challenge is, nor do they show any interest or initiative in resolving the actual issue. Solutions are non-existent and, as a result, the quality of care has deteriorated significantly. The problem appears to lie with the office staff rather than the nurse practitioners, who seem to be competent and capable. Perhaps better training for your office staff on clear processes, problem resolution, and setting of expectations will prevent more patients from leaving before you no longer have a viable practice.

as someone with lots of health issues, I have been in a lot of urgent cares, ERs, and specialist…read moreoffices. as far as urgent cares go, this one is by far the best one I have been to. their waiting chair are comfortable, their doctors are understanding and will work with you, as opposed to doctors and nurses that "know what's best" for you. my experience here was by far the best I've had in as far as I can remember. I cannot recommend this office enough.

I have never been in and out of this urgent care in less than 3 hours. It is absurd to wait over an…read morehour just to be seen. Flu tests take 15 minutes to come back conclusive and it took an hour and a half for them to come back after testing me. I wish I could give them 0 stars it's ridiculous.

The best surgeon! Professional, knowledgeable, kind and an amazing human being! I recommend him…read morewithout any hesitation!

My wife had a total knee replacement & everything from check in, info on procedure, surgery,…read morerecovery, return to room care via staff, PT, and dismissal was excellent even though staff was extremely busy. Oh, and the food was excellent.

One of the best hospitals and in fact it is the only trauma one center between Atlanta and…read moreFlorida...all that aside I've been to the hospital several times and every visit they treat you with so much respect and dignity. They gave me the information I needed along with the medication for my condition.

Yes they make you feel at home and always. And they are very considerate about your healthread more

She is a very good doctor and very attentive. I stopped going here after I got so sick with a cough…read morethat would not go away. I went in remembering the NP she had at the time did a flu and strep throat swab but prior to told me if I hit her, she will hit back. Very rude and unprofessional. As a healthcare professional, I know whats entailed in a flu/ strep swab but it's still your job to explain. After those were negative that cough nagged and nagged me right on. When I would call, it made me feel they thought I just wanted medicines. Absolutely not! I hate taking the ones I'm on. Chest x-ray was negative. I later found out that I possibly had covid before it was ever confirmed. My lungs are messed up now. They can only describe them as junky....being unable to clear so I try to take it seriously but honestly I do all I can before going to the doctor. I personally hate going to the doctor so if I go outside of a normal appointment, something is wrong.

Easy to get a new patient appointment. Entire office experience was simple and quick to complete…read more Called to the back within minutes of my arrival. Met with a physician moments later. She was easy to talk with, thorough in obtaining my medical history, and answered all my questions. I found all staff to be quite helpful and friendly. Will continue my medical care with them, and will refer them to others in search of a PCP.

Please stay away from this practice, i have been trying to get in touch with the Dr Amoye and her…read morenurse and nobody is answering phone and not calling back and messaging back. The worst doctors office i have ever deal with. My mom was seen by one of the dr and i sent message in mychart, labs done but MD has not read the labs and got back to the patient with care needs. How are you suppose to take care of patients when the patient needs immediate care for a condition.?

This place is a gem! Short wait, professional consultation, prescription filled on-site, and on my…read moreway. I'm accustomed to waiting absurdly long to be seen, but this place rarely has a line, has a friendly NP who gives me straight answers to my many questions, and is covered by Tricare. I was down with what I thought was a brutal flu and was treated on a Saturday (with base clinic being closed), and saved me several excruciating hours at an ER right before i was traveling out of town.

Incredibly unimpressed with my visit to the MinuteClinic at the CVS on Hartley Bridge Road. The one…read morepositive aspect of my visit, was that it was only a 25 minute wait, whereas at other Urgent Care facilities, you can often wait hours. The NP was incredibly unprofessional and used very inappropriate language. She called in my prescription to the pharmacy in the city I live, however, the prescription was never received, and I have sat on the phone with several different people that were unable to get a hold of the NP to add in my prescription. With my illness progressing, I will likely have to go to another urgent care clinic to get the prescription I need. Very disappointed with the service, and it has resulted to be a significant waste of time and money. Do not recommend.

I relocated here from Alaska only to find the best women's care practice. I've had the same OBGYNy…read moredoctor in Alaska for over 30 yrs and coming to Macon to find exceptional care, which is what I'm accustomed too was amazing! Dr. Lauren Fried was friendly and kind right off the back. She was also extremely knowledgeable and well trained & experienced in the unique issues I was having. We came up with a plan to handle the situations and I felt really good about. I did appreciate her expertise and wisdom. The practice in general felt like home walking in the door from the first visit. I am huge on excellence when it comes to customer service as a customer service master myself. I want to also highlight these little sweethearts for their role in making my first visit meaningful, Maisie Bunn, Bloom &KC Caldwell . Attitude reflects leadership. You must have phenomenal leaders ladies.

They said I needed a referral from my primary doctor because I have Medicare. I actually have…read moreUnited Healthcare and Medicare combined. I have NEVER heard of getting a referral for a gynecologist, and my primary doctor hasn't either. My primary doctor said I would be hard pressed to find a primary doctor to refer me because it's not necessary for a gynecologist. Medicare AND United Healthcare also state that a referral is not needed. Needless to say, I will be looking for another gynecologist who doesn't come up with idiot rules and who don't treat their patients like uninformed idiots. Honestly, I feel like they do not want to accept patients with Medicare, and I will be reporting them.