Broke my collarbone in three places had to have surgery to have it reset, put the bar in to stabilize, and then take the bar out - I could not have been happier with the staff during the surgeries. The office is always very welcoming and busy. I think you need to take some of these negative reviews with a grain of salt - all I saw was happy customers during my three year time of In-N-Out of these offices. read more

I have always had exceptional service with any OrthoCarolina location and service providers. Reception, billing, therapists, and surgeons have been top-notch including the Monroe facility. While I don't relish the idea of becoming more prone to injuries that once were a breeze to handle, when I do break, I'll be back. Has my "Give 'em a Whirl" meter splinted, bandaged, and stretching. Heal here. read more

There's a reason it's rated 2.5. Incompetent doctors and they lack empathy and drive. Don't come to this location. They appear to perform lower than the bare minimum and they are good at it. You'd be better off going to Dr Google than going to them. I need my copay back. As a matter of fact I am calling my insurance company. read more

Love this location I had a finger that looked swollen so I went in there with a appointment and got a X-ray they said my finger wasn't broken or fractured just a sprain love this place I would go back it is a 10/10 recommendation for anyone read more

If you have already damaged a bone and need someone to look at it don't go here to get x-rayed/ the lady that does x-raying is very rude. Second time, said my family won't be going back. Really sad because the drs and nurses are pretty good and knowledgeable read more

Wish I would've looked at reviews here instead of the ones on their website. Went in with an issue with my knee, they took an x-ray, and then the doctor spent all of 3 minutes in the room with me. He barely let me describe where the pain was and what the issue was before interrupting me. I asked what activities I needed to limit and was told to do "whatever felt best for me." I asked if I needed a brace, and they interpreted that as my asking for a brace. Multiple times throughout the appointment the nurse asked me if I wanted certain things, such as a brace or exercises to complete. I know nothing about this area, I shouldn't be asked what I want. These are the professionals, they should be advising me on what to do to treat the issue. During the entire appointment, both the doctor and nurse were very dismissive of my concerns and questions. After the doctor left and the nurse came back in, I had another question so I asked to speak with him again, and the nurse made me ask her the questions - she would not get the doctor back. Overall, my appointment felt very rushed and dismissed. It felt as if they wrote me off as one of those people who google their symptoms and diagnose themselves. I would not recommend coming here, you'd be better off finding a different office or going to the ER. read more

Dr. Robinson perform knee replacement surgery for my brother who is challenged. This was his second knee replacement. My brother had not walked in 7 years. Dr. Robinson worked with us through a tough rehab in different facilities. I can't tell you the whole story but Dr. Robinson was and is a blessing to our family. I can't recommend a Doctor with higher praise that I am giving Dr. Robinson. He is the best!!!!! read more

Worst service ever!!! Twenty minutes before my appointment I was called to let me know that the doctor I was to see doesn't take new clients!!!! What???? Wrong!!! I am angry!! I waited weeks for the appointment to be told at the last minute this idiot with a degree doesn't want to see new clients?? Minutes before an appointment? Can you imagine any other service related business doing this bologna??? I pass!!! Never will go there!!! I will also tell anyone who will listen that they are atrocious!!!! read more

My last in office wasn't the greatest years ago did not resolve my knee issue. However with still having major pain in my knee I broke down and was going to try again. Tried to call for appointment. After 15 mins on the phone with the receptionist unable to figure out my insurance I was transferred to business. Spent another 20 mins on the phone only to finally discover I can't make an appointment d/t a $5 balance from 10/2018. Yet no one could tell me what the charge was for or why I had a bill. As my last visit is in old system, I'm not in new system. I still couldn't make an appointment till I pd them $5. Needless to say I'll find another group. read more

I have had a great experience with Orthocarolina. Amanda Kiker, the PA is absolutely incredible. She is very informative and helpful. She does a great job providing extensive information about what she thinks the issue is, what has caused it and what the treatment plan will be. She is incredibly personable and has great manners. Not only that, she is very quick to get back to you when you send her direct messages!! read more

Dr Jeffery Daily is fantastic he fixed my left arm after I broke it in a atv crash he did surgery on it and put pins and plate in it so I could get on with my life when other doctors were to chicken to do surgery thanks mr . Daily read more

My husband broke his ankle on a Saturday night and visited the ER. There he was splinted and referred to Dr. Meade at Orthocarolina. We followed up with a Dr. Fosnaugh there on Monday afternoon. He was very impersonal and was in and out of the exam room in a few minutes. His instructions were brief and conflicting, and we received nothing in writing. He prescribed an expensive boot and Ibuprofen and left the room. We were told a prescription had been called in to a local pharmacy. When we called to check on it, they had no record. So a phone call and - Hold - finally having the option to leave a callback number. The prescription was called in but our insurance doesn't cover this pharmacy. Also, on the second day with the boot and limited use, it has ripped. We called the office back to leave a message with the answering service who said she'd leave a message with the on-call doctor. He turned out to be Dr. Fosnaugh who did call back but was short and told us to call back the next morning. We did that and - Hold - leave number for callback and wait. While the front desk employees and exam nurse were very helpful and friendly, Dr. Fosnaugh and any follow up care left a lot to be desired. read more

It seems like the only way you can get leadership or someone to talk to you these days is if you write a negative review. So here goes in hopes that someone will call me. I have an issue that I first visited the Monroe office for in Oct. Asked to see a Dr but was told i first have to see a PA. PA set up PT. That did not work. Could not get another appointment with the PA for a month because she was out with personal issues, so i was sent to Matthews. Once again to see a PA. This PA ordered an MRI. My followup was this past Friday 1/11/2019 and again i had to see a PA not a Dr. The PA has now ordered more tests. I am about to enter the 4th month since seeing Ortho Carolina and there is still no plan for treatment and i am living in pain that is getting worse. I can't get a Dr. or Office Manager on the phone. I am done, I will be switching to Novant. read more

I very recently fell and broke my wrist in two places. Instead of going to urgent care I went to Orthocarolina and very glad I did. They fit me in right away with a phone call. As soon as I was finished answering medical questions on the tablet that they hand out, I was called into the exam room. Then I never had a moment to get restless, I was examined by the nurse, sent immediately to get x-rays, and then Dr. Briones came in as I was sitting down. The nurse put a cast on my arm as soon as the doctor left. All in all I was in and out in 45 minutes! Not joking! Get people and great care! read more

At the beginning of May I went into Orthocarolina one day and they gave me a "diagnosis" and basically told me I just had week feet. Well, you'd think that when someone tells you that you have weak feet they would put you in physical therapy to help rebuild the strength.. nope. They put me in a boot for 6 weeks. HOW IS BEING IN A BOOT GONNA FIX MY STRENGTH. When I finally got out of the boot it had made things worse and caused more pain, but they still didn't mention physical therapy, they just wanted to put me back in it. I am currently rebuilding the strength in my foot still and it is August, because of the damage the boot had done, im out of sports until the end of October. So thank you Orthocarolina for making things worse for me, you're absolutely terrible. read more

Our child was referred here from Levine's Urgent Care Monroe for elbow fracture(s). Levine's seemed concerned about needing surgery that day, but OrthoCarolina (OC) Monroe's physician's assistant, O'Keefe, was strikingly relaxed, explaining that the arm could be splinted & wait. Two days later, our son was seen by another relaxed physician's assistant, Cofer, at OC Ballentine, and he explained that our child could be resplinted & wait 8 days from injury for closed surgery. It seems as though physician assistants may be making decisions instead of surgeons. Despite our child being shuffled between many appointments with Dr. Clark, physical therapists, physician assistants, and a specialist consultation appointment with Dr. Gaston, our child still can't put his palm down. (Imagine you have a permanent handshake-like elbow angle.) This impacts activities like playing basketball or how one would take change from a cashier's hand. OrthoCarolina recommended more surgery, but by going to top medical schools & hospitals, we learned that more surgery is risky, because OrthoCarolina failed to identify a serious post surgical problem with bone in the wrong spot (synostosis). We were told by concerned & experienced surgeons that sometimes it is best to accept a poor surgical outcome. ----- There is a helpful healthcare industry movie called DISCLOSURE, only available via SorryWorks! Facebook site, which explains poor medical outcomes. Other ideas for problems. #1) consider calling a NC teaching hospital for a "specialist." (In-state, UNC was quite helpful. Out-of-state, Children's Hospital of Philadelphia agreeably did their consultation via telephone. " #2) Consider private physical therapists (Standouts are St. George Physical Therapy & Matthews Physical Therapy) #3) Medical record errors occur, so quickly purchase & read all records. When you get copies of xrays, make sure views are individually listed on the disc. If you went to an urgent care facility 1st, you may need to get records there also. #4) Don't delay if you suspect problems. If needed, Facebook's ProPublica Patient Safety Group has members who offer advice & a "SurgeonScorecard" form for reporting errors. Novant Matthew's Medical Library assists with research. Good luck & let's post all experiences to help others! read more