Saw them today due to an allergic prescription reaction .. took me right in and I was in and out in…read more45 min!! Everybody was very nice & professional!! Thank you for all you folks do!!

I am writing to formally report a deeply concerning experience I had with True Compassion Urgent…read moreCare in Palm Beach Gardens. At the time of my visit, I was informed by the receptionist that my total charge would be $283. When I asked about my insurance coverage, she stated that after the first of the year, the first bill must be paid in full by the patient. Based on this representation, I paid the $283. This explanation did not sit well with me. Approximately four weeks later, I contacted Humana directly to verify my responsibility for the visit. I was informed that, under my policy, I was only responsible for a $50 copayment. I explained to Humana what had occurred at True Compassion Urgent Care, and a conference call was arranged with their billing department. During the call, Rafael from Billing stated that Humana had never paid the claim and that he was therefore retaining my payment. However, Humana advised him during that same call that payment had in fact been issued three weeks prior. This situation raises serious concerns, as it appears I was charged the full amount despite the insurance payment having already been processed. Had I not contacted Humana to question the charge, I believe this overpayment would not have been brought to my attention. Additionally, Rafael was extremely rude during the conference call with both Humana and myself and ultimately disconnected the call. The following day, I contacted the city to report what I believe to be improper billing practices. I also called True Compassion Urgent Care and left a message for the medical assistant requesting a return call, but my message was not returned. After I informed the receptionist that I intended to report the matter and that I believed the billing practices were improper, Rafael contacted me shortly thereafter and offered to return my money. Had I not independently pursued clarification with my insurance company, True Compassion Urgent Care would have retained $283, when my actual responsibility was only $50 -- resulting in a $233 overpayment on my part.

What an excellent experience I've had at JMC Urgent Care Indiantown! I so appreciate the…read moreknowledge and quality care of the nurse practitioners and all of the employees. I have never been to an urgent care where I was encouraged to call back if I had any questions and, when I did, , I was listened to and was treated with respect and concern. What a gift JMC Urgent Care is to the Jupiter community! Thank you so much! Joan A.

Great experience! Nurse Corine and Doctor Theo were amazing. I arrived with an awful cough that was…read moreactually bronchitis. They immediately took an X-ray, Doctor prescribed all the right medicines and in less than three days I started feeling better. Thank goodness I went to JMC.

The worst miniature clinic ever. Tried making an appt on line. No wait and 48 mins till closing at…read more430. The staff lady says she is not taking patients and it was 4.05. I called for the manager to obtain assistance and he could do nothing and would not avail her name. I am going to report them to corporate to false advertising and neglecting to provide services they advertise. Beyond rude and unhelpful.

They have so many services, an efficient online scheduling, and they take walk ins. The nurse…read morepractitioners are very knowledgeable!

While in town had to come to Helix since my mom and I caught an upper respiratory infection from a…read morefamily member. I was so upset to have to go an urgent care during my vacation but the staff made the process so easy and frictionless. First of all Annie at the reception desk was so sweet and helpful! She obviously cares about her responsibilities and carries them out with kindness and efficiency. Carly the nurse and Dr. Casanova have wonderful bedside manner and made me feel heard and cared for. My mom and I were on my way to the pharmacy to pick up prescriptions in under an hour. Highly highly recommended.

I waited since 7:15am for this urgent care to open at 8am just to walk in sick as a dog and be told…read morethat they don't have a provider until noon. I recommend for all sick patients to find somewhere else to go, that will actually take care of your urgent needs, and not have you waste your time waiting for their building to open just to be told that nobody can help you.

Reception was easy. Jesse took all our vitals and was very complete. Natalie, the PA was very…read morefriendly and efficient. SheI addressed all our needs and issues and was very kind. Could not have been a better experience.

Working in healthcare myself as a RN I can say this has been the most pleasant experience as a…read morepatient. I came for a chest X-ray for continuing my college education to rule out TB. The office staff were so friendly and the blonde X-ray tech approached me before they even opened to verify she had everything she needed. The process was professional and efficient. Excellent staff especially the X-ray tech. When I work for or own my own practice I would hire her in a second. Keep up the great work guys!!!

I went to 2 other urgent cares this morning. The first there were 6 people ahead of me I waited 40…read moremins and nobody went in. The staff was rude so I left. I went to cvs urgent care and they weren't allowing walk ins. So I found helix urgent care and went. I walked in the office was beyond clean and the front desk staff was very nice! I had my infant with me as well was worried they were going to say something with how weird everything is now with rona but they didn't mind. They took me back almost immediately. The nurses were great the nurse practitioner was great. I really had a wonderful quick visit! I highly recommend you go here if you're not feeling well. Skip the other urgent cares

I visited Helix Urgent Care in Tequesta recently and experienced multiple serious prescription…read moreerrors that turned a simple visit into a very frustrating ordeal. I normally wouldn't leave a negative review for an occasional mistake, but this has now happened three separate times with multiple members of my family over the past two years -- all with the same provider. The issues included: * A prescription called in for the completely wrong patient, delaying treatment by several hours. * Another prescription that was never transmitted to the pharmacy despite staff confirming it had been sent. After several failed trips to the pharmacy, it was dismissed as a "glitch," forcing me to return to the clinic for a paper prescription. * Most concerning, a prescription sent to the wrong pharmacy location and apparently dispensed to another patient -- a significant lapse in accuracy and patient privacy. When speaking with the pharmacy about one of these errors, staff mentioned that problems with this provider were recurring and not limited to my family. The clinical staff were polite, but the repeated administrative and prescription failures created unnecessary stress, wasted significant time, and raised legitimate concerns about reliability and patient safety. Urgent care is supposed to make things easier, not more complicated. I hope the practice takes these systemic issues seriously and improves their prescription processes. Until then, I would be very cautious about returning.

Fast and efficient service…read more No wait and the provider was thorough, polite, and explained everything. Would use this service again.

My family and I have used this location on several occasions. The wait was not too long and the…read moreproviders have always been knowledgeable and nice. The prescriptions the provider orders are filled very quickly as the pharmacy is right there. We will continue to utilize this location.

Had a great experience! The NP I saw was super nice and helpful!…read moreIt is an easy process of signing in when you arrive. The waiting time was almost none. The NP explained everything to me so I could understand it.

Very good and professional examination. The nurse is very…read moreknowledgeable and experienced. I will definitely recommend CVS Minute Clinic to anyone.

I came here for a simple PPD placement for employment. I'm by training a Pulmonology/Critical Care…read moreNurse Practitioner. The front desk was great. 5 stars. Quick efficient no issues. The problem lie with the MA I was assigned to a Illnise Bonhomme. She had issues with my name. I had to spell out John very slowly and one letter at a time. Even spelling it one letter at a time she spelled it Gohm. I had to correct it. I was nervous about her giving me the test if she couldn't spell John right. She got the supplies and then as she was getting ready said ok 1,2,3 and hubbed the needle into my arm subcutaneously and injected. It's a PPD placement it's supposed to be an intradermal test where a wheal(bubble) is produced. She injected it under the skin like it was insulin. I told her she did the test wrong it was subcutaneous not intradermal and she argued with me. I told her I'm an NP and you did the test incorrectly. She said I did it right. Come back in 48-72 hours. I was mad. She blew me off, did not want to learn or correct it. I asked for her supervisor since it now needed to be redone correctly. The NP on call came over and introduced herself. I showed her what happened. Told her it was not an ID but a SQ injection. She could see there's no wheal. She then placed it correctly in my other arm. I tried to show the MA what it should have looked like but instead of looking to see the difference she blew me off and kept walking. I spoke with the administrator that was called and relayed the information. Everyone else at the clinic was great. I would happily see the NP there and the front desk person. I will never let Illnise Bonhomme, MA ever take care of me again. We all make mistakes but to not care you made a mistake, not try to fix the mistake and not try to learn from the mistake is what is most upsetting.

I recently returned to the office for a follow-up visit after being diagnosed with the flu B, as my…read moresymptoms had worsened and I was concerned about the possibility of developing pneumonia. While the doctor was reassuring, attentive, and ultimately grateful that I came back in to be re-evaluated, my interaction with the medical assistant, Liz, was unfortunately disappointing. Liz appeared visibly annoyed from the start and rushed through her questions without much care or attentiveness. When I tried to explain why I had returned--out of concern for my worsening symptoms--she rolled her eyes and dismissively responded, "well, you have the flu." This felt unprofessional and invalidating, especially given that I was following prior guidance to come back if things didn't improve. Healthcare settings can be stressful for patients, and bedside manner matters just as much as clinical care. A little empathy and patience would have gone a long way in making me feel heard and supported during a time when I was already feeling unwell and obviously anxious! I hope this feedback is taken constructively, as improving communication and compassion can make a significant difference in patient experience. LOVE the rest of the staff. Never wait too long . Always helpful.