Made an appointment for 9:30 am to see someone. There is no doctor or physicians assistants. Been…read morewaiting two hours to see someone through tele-health. This is a terrible experience. I would not recommend this facility to anyone. If you are sick, please find yourself somewhere else to go. There floor has dried blood on the floor, dry urine spots on their toilets. Not a clean facility. Last visit here ev

I have been there before and was great but I did have to go back in and the doctor was great even…read morethe medical assistant was great but while I was waiting I saw a man that was very rude and disrespectful to patients and to the ladies working there made me really upset because I myself wouldn't want to be treated like that as a patient or a worker and he made me feel uncomfortable and I will not be going back to that place because I don't ever want to see that kind of disrespect in front of myself or my family again. His name was Ahbi and one person said he was the manager which is disgusting if true very sad to see how workers are treated in the medical field.

I have had the dubious honor of checking into the Branford Go twice. The front desk deserves kudos…read morefor always smiling while taking care of business. I had an appointment so there was no wait either time. The providers are all positive, knowledgeable and comforting. I left within 20 minutes after a thorough exam. They placed a prescription with CVS and said it would be ready in 30 minutes, and it was! I have a great primary doctor, but didn't want to wait all day for a call back and meds to kick in. Please utilize Urgent Care over the ER. Service is so much better and calmer!

Had a sore throat and wanted to get checked out. They have a way you could book your appointment on…read moreline and they will give a time to come in. I got there on the time given to me and I was in the examining room within minutes. The aid took my vitals and a PA was in the room within minutes. She explained everything to me and I was finished in no longer than 20 minutes. They were a network provider for UHC. My copay was $35.

I have used this walk in so many times for different purposes. My PCP is located in the town I used…read moreto live in which when not feeling well is way too far to drive. I found the staff and doctors on call are always ready to help you. If you are not cured the first time by all means go back. They don't mind a second visit from you if your symptoms haven't gone away. They will help with a better solution. The care I receive is always great, they take the time to listen and I never feel rushed. I feel valued. Office is always clean

I received a mailer announcing the opening of this new Priority Urgent Care facility in East Haven,…read moreConnecticut. About a week later I started feeling ill and the symptoms lasted almost another week, so I gave this new place a try. After explaining the problem, the medical staff said they would need a sample and bloodwork. The next day, Saturday, I provided those, and was told I would be contacted. On Tuesday, after not hearing back, I called and was told one of the doctors would get back to me that day. It is now Wednesday afternoon and NO WORD! I think "Maybe Someday" Care would have been a more apt name for this facility.

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

Wish I read the yelp reviews before going. Of course it was an urgent matter so there wasn't much…read moretime to shop around. Last Monday, I was feeling tightness and pressure in my chest and my heart rate was super high, so I wanted a doctor to listen to my heart and lungs and do EKG to be sure I hadn't or wasn't about to have a heart attack. It was end of day and they saw me promptly and were nice. My heart seemed fine, good EKG. I asked for a Covid test because I am visiting my 5 year old unvaccinated niece and something was off so I wanted to be very certain. We did the Covid test (not rapid one; regular) results were going to be in "about a day". Okay great. In about a day, I was emailed a pdf and the subject of the email was transcription from Stony Creek. I wasn't sure if this was just the notes from my visit or test results, there was no note with the email besides this: ***Please do not reply to this email*** If there is a problem with the attached document, please contact BUSINESS clinic at 203-483-4580 And then I went to open the email and it was PASSWORD PROTECTED. I tried everything I could think of for a password; social, phone number, email, first name, last name, date of birth...nothing worked...so I called the clinic. I began calling immediately and asking someone to call me back and let me know how to open the password protected email. No one called me back. A day or two later when I was calling, you could no longer even leave messages for the clinic as the mailbox was full. Still no one called me back. Listen, I was trying to be patient...it is Covid, a strange world and I know health care systems are stretched, but at this point I was going to be spending a lot of time with my niece and I wanted to be sure I was clear. So I called again. Finally I was able to reach the receptionist who connected me to someone else to give me my test results. The person who gave me my test results was really, really, really mean. She told me my results were negative and mentioned they sent me my test results in and email days ago. Her tone was horrific. I responded with how yes I received a password protected email and wasn't able to open it as I didn't know the password. And I let her know I had been calling for days. She said, the password is "1, 2, 3, 4" and "You've only been calling for three days!"...I have a few questions Why even password protect if you are going to do something like 1,2, 3, 4; and I'm sorry did I miss a memo about this being the standard for passwords in health care? Second, while I guess she was technically right that I had only been calling to get my results for 3 days. The facts are that I was at the urgent care Monday night getting the test, and I did not receive my results until just now...SATURDAY morning. That is a long time to wait when trying to be sure you are not spreading a very dangerous virus to your 5 year old niece AND a week is a long time to wait when you are visiting from California and only around for two weeks. Whomever I spoke to should not work for Stony Creek, they definitely shouldn't be able to speak to clients. Terrible.

Please do yourself a favor and do not waste your time coming here…read more I had called beforehand to get a wait time because usually the wait time is horrible. After being told that there were two providers in, and no one in the waiting room, I quickly got out of bed and rushed to the urgent care center. Upon arrival, I was the only one in the waiting room. I checked in with a girl, and she said they will be with you "shortly." How fast is shortly to them? I waited about a half hour with no one else waiting before me, for about 30 minutes. At this point I thought to myself I'm in for the long haul. A young medical assistant took me in and got all of my information including, medications I am currently on, and any allergies etc, then asked what's going on. I told her the whole story. Now I get another "doctor" who come to find out is a student PA. So if it's a student PA, how about we don't waste time, and have him observe the PA, because people are sick like me. He examined me head to toe, and asked me forty different questions. Next is the regular PA - we're on hour 2 now. I have to retell the whole story again. He gets confused by my story and prescribes nothing, because the student told him a bunch of stuff as well. Clearly I am congested but I don't "sound like it" and I'm coughing my brains out but that's fine, nothing for you. Just take an OTC med which I've been doing. He asks if I have these "pearls" which I know about but I only have ten left.. then looks at my chart which is now connected to Yale and sees all my information and starts questioning me about my refills of inhalers which I told the MA about in the first place, but she didn't write it down. He then calls my record "a bit muddy"... and he won't prescribe anything. This is completely disrespectful for a PA to say to a patient. So in conclusion, I wasted 3 hours of my time, to get nowhere and I left sicker than I came in. So, in conclusion, I won't be returning here. I hope it improves but I don't see it changing anytime soon.

I was just refused to be seen after calling ahead telling to come in and that there would be a wait…read moretime of 1.5-2 hours. I showed up and was refused to be seen after the front desk associate had said that she had told me that claiming it's because they close at 8. Even though i called at 6:45 and was given a wait time past their hours. I just drove as carefully as I could with a high fever and they just sent me away.

Just went there to get an allergic reaction looked at. I checked the hours on the door before I…read morepulled it, 6pm close time for a Sunday. But nope. 5:45 and the door is already locked. There were people inside the waiting room and all them, patients and receptionists, looked at me and ignored me. ERs are so expensive, I'm very frustrated with this. As a medical office, there should be more professionalism regarding what time the doors lock.

We were very fortunate that when a crisis occurred, the patient was in the Yale OR. Otherwise, he…read moremight well have not survived. The surgeons, doctors, and most of the nurses were top-notch. Nurses Naomi in the CTICU and Dai and Karla on SP 5-3 deserve a special shout-out for professional, compassionate and competent care. The real problem with YNHH is that it's a 45-hours-per-week hospital. It's practically a nursing home, except Mon-Fri 8am-5pm. Even then, it can take forever for procedures to be scheduled and to take place. Many departments close up shop for the weekend, and the ONLY goal for the remaining staff seems to be handing everyone, still alive, back to the active practitioners on Monday morning. In preparation for a discharge on Friday morning, a bedside attempt was made to place a PICC-line. When that failed, placement in radiology was needed, but they were unable to schedule that until the following Tuesday. FOUR extra days in the hospital, because of the weekend, and because of not enough personnel/resources to get him into IR in a timely fashion. A frustrating, and expensive delay! Enduring 4 needless inpatient days, with the noise, discomfort, unappetizing/ cold food, and increased risk of infection was unacceptable. There are reminders posted everywhere to SHHH (Silent Hospitals Help Healing), but the loudness in the hallways was intolerable. There is beeping from cardiac monitors 24/7. The CNAs, in particular, think nothing of sitting around the hallways, ignoring call bells, and loudly calling to or chatting with each other, while student nurses do their jobs for them. If the unit even has a manager, he or she was entirely invisible, and the CNAs clearly have no fear of being seen lounging or complaining. Someone's idea of management is obviously "let's put up signs," rather than actually monitoring what's happening on the unit.

Their billing! I was…read morescheduled for an outpatient procedure at the end of January. They had to have their copay up front. The day of the procedure, the doctor said it was not necessary. They had, however, done an ultrasound to determine this. Two weeks later I called to see where my refund was. I was told it could take 45 days for insurance - given that they did do the ultrasound portion, I did not mention that had the original doctor made the same determination from the original ultrasound, I wouldn't have been there. 45 days later, I call. Yup, I do have a credit balance that would go back to my credit card. A week later, I still don't have it. They had to have my money up front - now they have had my money for 2.5 months. Not acceptable.

I needed to get checked. Turns out for not what I thought. But! The process was fast, efficient and…read morefriendly! It's good to know they are there! Online process was easy, people from the front desk to the person who takes you vitals to the attending all were focused on making sure I was ok..They are busy ( so you need to be patient) but I was not rushed. If needed, I will go back!!

Couldn't say a single thing about the service, because I never got in…read more Waited long after the time it was supposed to open, and my appointment time. Doors still locked 1.5 hours after opening time. Finally gave up. So, may be awesome, but I plan on never returning.

Worst experience at Connecticut orthopedist this morning in Branford Connecticut…read more I brought my husband in for his foot mind you we've been coming here at least two years. They're bombarding me at the desk with my husband asking me when I retired?. I'm not a patient here. I'm not seeing the doctor. How dare they? They're telling me Medicare wants to know? well if Medicare wants to know the Medicare should be contacting me as an individual. I will not be stepping foot back into this practice ever again. actually this office not the doctors.!

I have been here everyday since my dad's surgery due to the car getting wet and having to be…read morerewrapped. There is always a3+ hr wait just to get it rewrapped. They are understaffed and unqualified. And the front counter staff on the weekend has a bad attitude towards patients

I would not return even in the worst emergencies, all the staff is unmotivated, with laziness, the…read moreattention is terrible and even discriminatory, the devices they use do not work well and the supposed doctor did not even take the time to check my baby he only saw her from afar I spoke very quickly and bye! It's not worth going to that place! They just don't care about you!

I brought my son in for a school physical. The front desk stuff was every helpful, I believe her…read morename was Karleene. The nursing stuff was awesome. They explain everything to my son and made him comfortable. I believe their names was Clieva (I think I misspelled her name) and Mel. The provider came in within a timely manner. I highly recommend this AFC urgent care location. The Edwards Family