When you have no other affordable option... Great concept, but in need of an overhaul in area of patients with chronic health conditions. PCP's are dismissive and some of the specialists refuse to do additional testing to get any real diagnosis. Dermatology, OBGYN, Ophthalmology, and PT are all awesome. Pharmacy employees are great. Internal medicine, not so much. Often degrading, condescending, and dismissive. Also, what is the point of EPIC if not all of your medical team is bothering to use it to come to some conclusion about what might be going on with ones health. Left hand ignores the right and so on. Wait times for appointments can be several weeks. read more

THE WORST HEALTH Insurance. Be prepared to get an ulcer based on the number of times you attempt to see a doctor. And in fact, you will not only see one doctor, you will see three doctors to get a response on one thing. It's horrible. You will get sick in the process of trying to figure out their bad sytem. Do no get yale health. It's a farce. read more

Went to the Yale sleep lab, and it was a nightmare. The overnight service providers were beyond sketchy. The CPAP product they recommended (from APRIA) was recalled 5 days after it arrived, and they charged me anyway despite sending it back. Spent 5 hrs with APRIA's customer services unwinding my bill/charges. APRIA lied on multiple occasions to me, and Yale Sleep Doctors said "these medical device companies are all like that". Zero accountability from Yale Health Care. read more

It took nearly 2 years to get to the root of a diagnosis even after being referred to multiple "specialists." My primary doctor is great but everyone else at Yale Health has completely dismissed me read more

Although I am not a Yale Health Plan member, I have recently watched a relative's dealings with them and have been totally turned off by their treatment (or lack there of) of the patient. I personally witnessed them diminish the patient's pain, other related health issues, and brushed off what could have been a very serious complication. Due to their lack of action, this patient ended up in the ER three times, and still the Yale Health Plan doctors' were negligent about returning phone calls. I am appalled by their lack of inaction for a patient that has very real health issues. read more

Zero continuity of care. Yale health needs a complete overhaul. They are a danger to patients. I spent 2 hours at acute care on Thursday evening. The dr I saw was fantastic and thorough. She ordered labs which came back elevated the next day, possibly indicating bacterial infection. I called primary care less than 24 hours later to ask if I could get antibiotics. They refused to put me in touch with doctor and demanded that I come Into the office less than 24 hours after I was seen. I asked if doctor could look at the labs and determine if I need antibiotics and if they could be called in. Nurse refused , was condescending and talked over me. I was not feeling well enough to drive and be seen and BILLED twice for the same reason. I'm now even more sick and need to go to the emergency room. Run-don't walk-from the yale health plan. They don't care about their patients. They only care about reimbursement. They should be reported to the medical board. No wonder there are so many class action suits against them. They are a danger to patients read more

As a new member (less than six months), I have been nothing but disappointed and horrified at how little Yale Health cares for patients. My communications with them have all circled back to metrics, practices designed for their comfort not the patients', and an obsession with health information systems. You have no/limited ability to choose your own physician(s). When pressed to make a change you are told by the new member rep that doing so "would be an administrative hassle" (I have this response in writing) and are subjected to a litany of complaints about how short-handed they are. (Not reassuring when you are seeking medical care.) When they do hire, they hire the least experienced practitioners they can find despite the fact that an older employee base prefers a more mature medical professional. At the time of enrollment, you are assured that making changes is very easy. With other departments, you are given information only based on who answers the phone, e.g., in April I called Opthamology/Optometry for an app't and was told the earliest I could get was mid-November. I called again the other day to find out options, got an app't for early October but advised that they could give a voucher for another facility so that insurance would cover the visit if I wanted/needed something sooner. I had another two hour phone conversation today with their outsourced/self-service behavioral health program who were very helpful but the Yale Health colleagues they called or additional assistance had no interest in helping to solve issues. read more

This is the worst health plan I have ever participated in. The urgent care center has one provider on call on a Friday night.!!!!! If I could give it no stars I would read more

I have a condition that requires taking pills daily and my supply is running out in a week. I was told that once I arrived here I should call them immediately to get my refill. Well, I did, many times a day, for many days. I tried calling early morning, late afternoon, even during a time when most grad students were at an event and most undergrads hadn't arrived on campus. No one ever picked up the phone. Always the same thing: all staff members are currently assisting other callers. Who are they assisting? Finally I stopped by at 1pm one day to see if I could make an appointment in person and the office was completely empty. I waited 15 minutes and left. Is it that hard to put a sign on your door telling people when and how long lunch break is? read more

I have been with them for ~20 years, extremely rarely I go to see a doctor, but I did realize recently that when you do need them to help you, they're not available! read more

I have to wait nearly 4 weeks to get an appointment (via video -- in person it would have taken even longer).

It's an HMO. It's not a Cadillac plan. It's relatively easy to use, best if you live or work in New Haven. I like the "under one roof" approach. It's less expensive than Aetna, which also had maddening elements. Overall, great for those who have access to it. Except for some cheap prescription copays, no money ever changes hands. Nice! read more

Saw a "physician" at Yale to follow up from a severe allergic reation i had to the covid vaccine which was clearly documented in my chart by immunology. i have chronic hives and had to go to Yale Health Urgent Care over the weekend when my real doctor's office was closed (immunology). I was told by the Yale Health "physician" that i need a biopsy for lymphoma and to stop wearing sunscreen. i have a history of skin cancer in my family and my mother has had 20 surgeries for skin cancer and told him that i have been wearing the same sunscreen recommended by my dermotoligist for 10 years and my hives were not caused by that. told him to read my chart. hives caused by vaccine and i need treatment for the welts all over my body. he told me i need a bx for lymphoma which devastated me. i called immunology on monday to tell them what he said and they were shocked. nothing in my chart indicates the need for biopsy or lymphoma. thankfully, my immunologist, not related to Yale Health, was able to treat me after i suffered all weekend. Yale Health either committed insurance fraud or i was seen by an incompetent "doctor". they need to be investigated for fraud. unacceptable. my most recent call to Yale Health was to obtain Wellbutrin to help me quit smoking. I have been smoking to cope with anxiety. They refused to call in rx and refuse to see me for two weeks. they are fine with allowing me to suffer for two weeks because the only thing the doctors care about there is billable hours. patient care is abysmal and they need to be investigated. read more

My first experience with Yale Health Center. I call four times. No one ever picks up the phone. It takes them six hours to tell me I can't have an appointment for a week. The nurse who finally talks to me needs to hear my health information four times in order to grasp it. I've been to hot dog stands that were run better. read more

At its invitation, I emailed Yale Health a few times for a suggestion of an insurer in New York City, but it never replied.

Yale health plan/center is probably fine if you never have to use it or if you are a masochist. Otherwise, if you enjoy a decent health care experience, look elsewhere. read more

We have had nearly all good experiences at Yale health; we are grateful for the opportunity to be cared for here. Staff are nearly all friendly and caring. Pharmacy very nice and knowledgeable. One issue when asked for a second opinion on a persistent issue (fatigue) from MD rather than our nurse; MD was dismissive in that a second opinion was not needed... but then he picked up an issue that had been overlooked for some months which resolved the issue (low B12). Building itself is beautiful. read more

Just wanna say - these people are fantastic. They take good care of us, and I've never had a bad experience. The ob-gyn department is especially stellar, low-key, and understanding - but even every time I've gone in with a cold, Yale Health is great. Don't chickenshit about this.. If you need them, go! read more

I've had a wonderful experience here. The team of OBGYN doctors and nurses have provided so much care for me throughout my pregnancy. The pediatric staff, especially Dr. Contini, was extremely helpful, patient and caring towards my baby. I def recommend Yale Health! read more

If you are okay waiting over an hour for the doctor, feel free to come to Yale Health. I came into the clinic after I collapsed and I waited over an hour to the see the doctor. I would not recommend this place. read more

I heard yale health was great but after having it for 3 years I'm completely disappointed. You must get referrals for EVERYTHING and even if you already received a referral for a specialist and have been seeing them for a year continuously, once the year is up the referral expires and they won't permit you to go back to the specialist until Ur doctor submits another referral, but in order to get that renewal referral, they want you to do all The tests again, which were already completed the first time I got the referral. It's a stupidly long redundant process. The worst Part is your original referral just disappears from ur record, so when u call and ask they can't even see that u used to have one. It's a mess. It's a terrible hassle that just delays you from getting the care you need. If u need quick care, don't use Yale Health, ull b waiting a few months just to get the referrals and approvals you need. Its extremely frustrating, the doctors dont and won't speak to each other, u need to literally be the Liason between them To find out what's wrong, what's needed and how to get it. Terrible system And service. read more

Some staff here are nice-- most are not. Today I had to walk up to the member services desk and was just ignored. The Receptionist was on the phone (which Indidn't even see at first, a tiny headset) and didn't bother to say she'd be right with me. Itwas like I wasn't even there--it's a weird feeling. The doctor I saw seemed to be in a hurry to leave the room and was judgmental about my sexual history. If you have options (I don't) I suggest you avoid this place. read more

I have been going to Yale Health for almost 40 years. They had their bad times for sure but the new Lock St location is fabulous. Not to say there are not a few times that things don't go as planned but it has always been rectified to my satisfaction. I highly recommend. read more

2nd review is spot -on. I'm a healthcare professional. My experiences with poor clinicians, outrageously poor communication, and poorly designed systems are many. Free care, but we get what we pay for. I really think the place is shameful and could use a senior management reorg. read more