My earlier review has disappeared, It's been a few years, so it's understandable I suppose. Just know, this place is chaos. This place has been hands down the worst medical facility I've ever experienced. They are a disorganized, rude mess, at least that was my experience. I lived an hour away and twice I showed for scheduled appointments that "Vanished". When they wouldn't lose my appointments, I would have to wait over an hour past my appointment time before being seen, Each time there would be no heads up from the staff to let you know about the pending wait. Their service was so bad, I felt compelled to come back here, literally years after the fact, just to make sure to share my experience and warn others. read more

orthopedics east - A young lady with a worried look, representing the concern with the quality of service at Orthopedics East. - Sports Medicine Near Me - Greenville, North Carolina

Excellent care preop and postop, Professional, kind well prepared. A sacred all questions. Dr Hoydt and his staff were definitely a well prepared team . I appreciate dis diligence and thank them all!!! read more

Saw for the first time pa Sean Morgan for steriod shot in both knees great greeting and ask any questions yu would have, been a patient their for many years I would recommend yu book a appointment with him. read more

They charge $30 per page for completing disability forms, SSI forms, or FMLA forms - anyone applying for these things cannot afford these prices. I literally cannot afford to ask them to complete paperwork I need for SNAP while I'm recovering. They should be ashamed. I'll starve to death while they stuff their greedy faces - I hope they choke on their holiday meals. I'm completely disgusted. read more

Its really hard for me to give this office a good review, their communication is the worst I have seen in the medical field. Kind of push you on out when you show back up walking. Really be best for them to take down their Patient Portal. Response and and answer would be nice on and after Surgery! read more

GO. SOMEWHERE. ELSE. Anywhere else would be better than this place. First appointment was my consult. The PA I was scheduled with was ok. Not too much of a personality, but not rude. The nursing staff/back office staff are dismissive and rude. I was scheduled for an US-guided injection a couple of weeks later. Showed up about 15 mins early. Checked in. Waited for over an hour. Other patients coming and going. I finally asked the receptionist how much longer it was going to be. Her response was that the provider was running about 2 hrs behind because he came in late because of an emergency. Completely understand. I rescheduled for the following week since I could not wait any longer. Day of my rescheduled appointment, I get a phone call from the clinic, asking if I had received my injection the week prior. I replied "no". The lady that called me proceeded to ask my if I was sure 2 more time. I explained that I was not seen; that I rescheduled. She then asked me if I received an injection at my consult visit 3 weeks prior. Now, by this time, I am wondering why they cannot see what happen in my chart, but I answered "no, i have not had any injections ever in the clinic". I arrive 20 mins before my scheduled appointment again. Checked and waited another hour. By the time I went to ask the receptionist why I had not been seen AGAIN, there were only 2 other people in the procedures waiting area. Those 2 people were waiting on people that were in the back being seen. The receptionist seemed to be surprised that I had not been seen. She asked if I wanted to reschedule again, of course I said "no" and asked for my $50 co-pay back; which they did refund. This is an awful, unorganized, unprofessional practice. Do not waste your time!! read more

My check in process was extremely unpleasant. I presented my insurance card and was told that it was not accepted, as it was for preventative care only. The receptionist went to confirm with a lady in the background who has a high and tight fade haircut, a supervisor, I guess. The supervisor never smiled, never said hello, no customer service shown. The receptionist looked at me as if I was out of options because my card was not accepted. I asked what's next and she said self-pay. I asked how much and she said $310, although the website says $200. I paid the $310 through a text message sent to my phone. In the examination room, the doctor, who was very good, recommended a cortisone shot. Unfortunately, since I was coded as self-pay, I had to go back up to reception to pay an additional $119 for the shot. However, the receptionist told me the shot was $1080. She was confused and asked me what shot I was receiving. I told her I didn't know the name of it. Meanwhile, the supervisor who was sitting beside her, didn't try to help or intervene. I asked the receptionist to double check the shot I was receiving and she made a phone call to confirm that the price was $119. I paid it and told her she almost made me pay $1080 for the wrong shot. She just sat there like she didn't care. The supervisor never said a word. Just sat there looking as if she thought she was better than everyone else. I had to find my way back to the examination room and received my shot once they saw I had paid for it. As I was leaving, the lobby area was empty. The supervisor and her staff watched me leave. No one said a word. No, have a nice day, thank you for coming. Silence. Thankfully I have a great job that affords me the ability to pay for self-pay, no matter the cost. My insurance plan just sucks. That doesn't mean that I shouldn't be treated with common courtesy. The office staff, starting with the supervisor, should receive training on empathy, customer service, and courtesy. read more

Great staff , great doctors. Moods can be tense at times. Love Dr. McDowell he is an awesome Dr. Hannah does an amazing job job when changing your cast. read more

I had a bad experience with this place and do not recommend it to anyone!! The doctor forgot to call in my prescription for my broken foot. I had to wait 2 hours before being seen in the waiting room. They misunderstood my entire conversation and treated me in an unprofessional way. I do not recommend this place to anyone. The nurse called me up about my meds that were never called in. She misunderstood what I was saying and hung up on me in the process. Unbelievable!! Do not go there if you are in pain. Please find somewhere else to go where you will be treated in a professional manner. read more

Horrible, horrible place. You show up early or on time and they will keep you waiting for nearly an hour in the lobby past your appointment time. Then you might sit another 30mins-1hr waiting for the doctor in the examine room. The doctor will rush in and spend about 60 seconds examining you, schedule another appointment and that's it. I had x-rays done and the doctor put them on the screen and said there was nothing there. He walked out of the room and was supposed to come back. I kept looking at the x-ray and there white spots dotted all over the area I was having problems with. I was going to ask him about it when he came back but 20-30 minutes passed and he didn't return. I finally had to get up and leave the examine room and find a nurse who was very rude and they simply gave me exit paperwork. No explanation for where the doctor went or why he never returned. Now my bill with them has been paid and the bank shows the check was cashed yet they are still billing me for the same services I have already paid for and trying to charge more than my final bill amount was. I have called and the billing person said she couldn't help me and I needed to talk to Chelsea. Chelsea apparently is a voicemail that doesn't like calling people back. I now have my lawyers involved and even they are having issues getting Orthopedics East to close my account. They sent me a letter stating it is being sent to collections. This bill has been paid already!!! Avoid this place at alll cost! Go somewhere else. read more

I suddenly developed a knee effusion Friday that worsened by the next day. I could not walk, but was able to slowly shuffle to my car. I went to Goodwill to get crutches. The struggle shuffling in there was real. I waited at urgent care for 3 hours and the doc told me about Orthopedic East's weekend hours walk in clinic. They voided my ticket and I went there, had 500 cc blood drawn from my knee and a steriod injection. I was walking the next day. My experience there was outstanding!!! I am doubled over in gratefulness that they have a walk -in clinic on Saturday and Sunday!!!! Thank you for serving the community in a specialized area of medicine especially on the weekend !!!!! read more

Make an appointment and if you cant see the patient on time at least make an effort to acknowledge the patient in the waiting room of the delay. It is never acceptable for a patient to he sitting in the waiting room half an hour after the scheduled appointment time with no word. read more

Where do I start! You can't get in contact with anybody when you do and ask them for your records or an invoice they lied to you and tell you they sent it when you don't have it and then want to argue with you about that. When you asked him to please re-send it they act like it's a task I mean it's only their job right? They're not easy to deal with it all they make it a very very difficult experience to get what you need from them.Very in efficient never call you back very unprofessional across-the-board if you have an option to go somewhere else or deal with someone else I strongly suggest you do it. It can't be any worse than this place read more

Mis scheduled my appointments many times. Takes at least an hour to be seen. Doctor doesn't listen to you, just talks over you the whole time. The place is not organized at all in scheduling or keeping correct files. Overall I would not recommend this place. read more

Horrible experience. Although the physician was 99% sure I had a meniscus tear, he requested an unnecessary $2000 MRI procedure. Once I received the bill, I called to formally list a complaint on my account, as I would not have authorized the procedure if I had any clue the cost. The MRI confirmed what he already knew. Of course, he did nothing differently than had I not received the MRI. Of course, OE was collecting the money, whether I was satisfied or not. I set up payments of $50.71 per month to pay for the unnecessary service. Even after receiving several of the payments, they turned the account over to collections. I have been told by the collection agency that if I have set up a recurring payment to OE, they would need to pull the account back from collections to preserve my credit. They told me over a month ago that they would pull the account back. NEVER HAPPENED. I'm still paying the monthly payment, as I agreed to pay, and they're NOT DOING what they agreed to do. This is the worst billing department I have ever worked with. Please select ANY OTHER Orthopedic Practice over this one. They only care about the money, not the patient care. read more