I'm torn on how to rate OrthoTexas, because my experience with them has been both wonderful and terrible. The administrative staff, facility, nurses, and PAs are all fantastic. I've never had any issues with billing or insurance, and scheduling/cancelling appointments is a breeze. Everyone is very friendly, and having a physical therapy center, diagnostic imaging center, and surgery facility all in the same place is extremely convenient. Also, I think they have some really excellent doctors. I spent 18 months as a patient at OrthoTexas, and in that time saw Drs. Sethi, Allmon and Neagle. I'd give Dr. Sethi 5 stars, Dr. Allmon 3 stars, and Dr. Neagle 0 stars (who is no longer with OrthoTexas, or even practicing medicine---more on that in a bit). I first went to OrthoTexas in September 2016 due to carpal-tunnel-like symptoms. When I called OrthoTexas, they immediately referred me to Dr. Neagle. After confirming carpal tunnel, he performed open release surgeries on both hands in late 2016. In 2017, after healing from surgery, I went back to Dr. Neagle to complain that I was continuing to have CTS-like symptoms. He insisted the surgeries were successful and the pain must be from something else. An MRI showed very slight herniation in my neck and I was referred to Dr. Sethi. After months of physical therapy, two steroid shots in my neck and a visit to a neurologist, I had no improvement with the pain in my hands. Dr. Sethi suggested perhaps the neck herniation was a red herring, and my issues were due to scar tissue from the carpal tunnel surgeries. She thought the scar tissue was possibly continuing to put pressure on my hand nerves. Dr. Sethi recommended I see Dr. Allmon, who (at the time) was the second hand doctor at OrthoTexas. After a series of cortisone shots in my hands, Dr. Allmon confirmed Dr. Sethi's suspicions that scar tissue was the culprit of my continued pain. He said that revision surgeries, which are somewhat risky and invasive, would be necessary to remove the scar tissue. I requested an appointment with Dr. Neagle for his opinion, but instead received a call from his PA. She told me that Dr. Neagle was adamant my pain could not in any way be related to the surgeries he performed, and would not be able to help me any further. At this point (January 2018), I decided to go outside of OrthoTexas and seek out some second and third opinions. I eventually found a top-rated doctor whom I completely trust, and last week he performed a re-release surgery on one of my hands (the second is scheduled for October). He said Dr. Neagle did not entirely cut the carpal tunnel ligament in my hand and that it was still attached in several places, confirming it as the source of my pain. Also, my current doctor said there was very little scar tissue, so that was a complete misdiagnosis by Dr. Sethi (who is not a hand doctor) and Dr. Allmon (who is). To make this long story even more crazy, in June of this year I received a letter from OrthoTexas stating that Dr. Neagle had suddenly resigned from OrthoTexas and was taking a sabbatical from practicing medicine. I have no idea what happened, but it sounds like I wasn't the first patient to be unhappy with the results of his medical practices. TL;DR: I think OrthoTexas is a fantastic facility if you're needing some early testing, physical therapy, simple cortisone shots, etc. Some of the OrthoTexas doctors are top-notch. My BIL had knee surgery there a few years ago and it was incredibly successful. He says his doctor was awesome. It could be that Dr. Neagle was a bad egg, but I would urge anyone who is facing any sort of surgery or invasive procedure to seek out a second opinion before blindly moving forward at OrthoTexas. To be honest, that's probably good medical advice regardless of the facility. I've learned that medical opinions can widely vary between physicians, and as the patient you really have to be your own advocate. Ultimately, I'm landing on a 2-star review due to the years of hand pain endured and thousands of dollars lost on medical bills and missed work, all as the result of Dr. Neagle's incompetency. While I primarily blame Dr. Neagle for my troubles, some of the fault has to fall on OrthoTexas for keeping him on staff for so long. read more

Front desk staff is sooooo uncaring and rude!!! On the phone AND in person. People are coming in with pain. They could show SOME compassion. read more

Setting up a first-time appointment for a second opinion was a nightmare. Office staff sent me in a loop; they said I couldn't set up an appointment before the my records were transferred. Once the records were transferred, no one reached out to confirm receipt and setup appointment. I called front office back, but they couldn't confirm that my records were received, so they transferred me to Records, who had a voicemail recording. Had to wait for Records to call me back later in the day or next day to confirm, then Records transferred me to the Front Office to setup appointment. Headache of an experience-- the Front Office & Records should be communicating to confirm and reach out to new patients. Staff interactions in-person are much different (friendlier) than on the phone (very abrupt and impersonal). Seeking a second professional opinion, not sure if it's normal for the second doctor to rely solely on medical records (xrays, MRI, and other doctors' notes) rather than doing any hands-on testing of foot mobility, observation, etc. My expectation is the that the level of care should be the same, whether a new patient seeking a first, second, or third opinion. Dr. Heier was very nice, friendly, patient with questions though. read more

Dr. Mitch Fagelman with OrthoTexas - I've had severe shoulder and arm pain for awhile now. Went to visit Dr. Fagelman, on referral from a friend of mine. He was great to work with. I had on site x-ray, set up physical therapy appt with their group as well. Super professional office. Timely visit. Great experience. Reasonable pricing. read more

Waited almost an hour to see Dr. Sethi a few weeks ago...would have appreciated at least a phone call to let me know they're running behind schedule since I had other things to do that day and other people waiting on me...including a sitter. When I asked what was going on, they just told me Wednesdays are typically her busier days since she didn't work Thursday and Friday. Frustrating because they have complete control to NOT schedule so many people in one day. If a patient is late to an appt, there is a fee; if the doc is late, there's no penalty. Once I got back there, Dr. Sethi did not give me much time at all. The appt felt rushed. When I would ask questions about the procedure she described to me, she just told me to look in the pamphlet she'll give me (which never happened). She came across to me as very dismissive. Furthermore, not long after that visit, my back went out so I called in on a Saturday (got the answering service) and Dr. Sethi refused to call me back. This was after they called her FIVE times. Some of those she did not answer, but one of those she told them she would call me "shortly"...never happened. I asked if there was even another doc I could speak with (understanding something may have come up with Sethi)...they told me she takes her own calls. I was in a world of pain and the least she could have done was give me a call to walk through my options. She called the answering service to have them call me to get my pharmacy's phone # to call in pain meds...not sure why she did not call me, directly. From start to finish, it took over 8 hours to get the script filled. No follow up call to see how I was doing the Monday after. Don't appreciate this treatment one bit. Taking my business elsewhere. read more

Good doctors but the admin staff suck. They're rude and fail to listen. You can hardly get thru to anyone in the call center and when you do, I feel rushed. Health care has gone down the drain. Everyone wants to be a chief but no one wants to be the Indian. read more

Everyone seems really friendly, but they aren't on time. Our 10:30 appointment didn't start until 11, and that was after I told them it was not acceptable that we were waiting so long. read more

Dr. Arvesen diagnosed me in the first 20 minutes -- including x-rays! His bedside manner is spectacularly friendly. He provides comprehensive care!!! I just had my followup and I cannot say enough about his demeanor, knowledge and the complete 180-degree turnaround I have had since my initial visit! read more

I had a great experience meeting Dr. Sethi and her staff support team. Dr. Sethi was very knowledgeable and kind, while setting me on a path of finding answers to some health challenges I am currently facing. Her team of Keisha, Julie, Johnathan, Melanie ad Stacy were pleasant and supportive helping me through the process of my visit. I look forward to my future visitations. Thank you. God Bless read more

I have had severe osteoarthritis in my hip for almost 2 years and finally decided to have it looked at, After reviewing many Orthopedic surgeons I decided to see Dr. Brian Fuller, he is very good, he explained what exactly was wrong and how he could fix it, The entire staff were very helpful and very pleasant to talk to, they arranged my surgery and I only had to do the Pre-Registration with the hospital, Dr. Fuller did an awesome job with my Hip Replacement, I never had any pain after the surgery and his follow up was the best, he personally called my family in another state to let them know that it had gone good and I was doing fine and talked to them in length, I know of very few Doctors that would do that. His 1st assist Michelle was so good at keeping me up to date with everything and would call me back right away if I had any questions or concerns, It has only been 6 weeks and my hip is perfect, I have no pain finally and can walk without a cane which I was using for the last 6 months, I cannot give Dr. Fuller and his staff enough praise for the great work they did, I just wish I had not waited so long to do this. I highly recommend Dr. Fuller , You will be so glad that you made the appointment with him. read more

Beware of the medical staff. Misleading, trying to cause problem with Physician and their patient by lying and being deceitful to patients. Very counterproductive attitude and unprofessional and harmful due to their unwilling attitude. Simple Math find a Doctor who is caring and not lying to your face. Patient will get their M.R.I denied by insurance ;because of Medical Assistant or Physician's intentional harm and neglect reflecting by their physical behavior towards your actual medical care. Doctors are also nevermind personality and they go along with their staff rather than saving a life. Patient of Carrollton,Texas location read more

Dr. Guess made me feel welcome and at ease to where I can completely tell him my physical complaints and concerns. Their staff are professional and kindly treated me well. Thank you! My PT support team; Michael, Tony and Courtney are goal oriented and showed me all kinds of proper exercises to strengthen my core to help with my chronic lower back pain. Thank you for your help. I am feeling much better compared to where I was 1-2 months ago. I will continue to PT maintenance at home! Grateful to God He led me to this place of healing. read more

Five stars, I'd give her 10 if I could. She has really helped me out, changed my life. No more limping around for me. Dr. Sethi is the real deal, very nice and sweet. My favorite Doctor since I've lived in DFW, and that's been about eight years. read more

Dr. Kouyoumjian (Dr. K) is the BEST doctor around. I have had two total knee replacements, and both have worked out amazingly well. I first went to Dr. K to just help me not have pain, I could barely walk, but I didn't want surgery. Dr. K did everything he could to help me walk without pain and not have surgery. But my knees were so bad I realized I had to have my first knee replaced. Dr. K did the surgery, and, in a few months, I was walking so well with no pain, there were days I even forgot I had a knee replacement. Then my other knee had to be replaced, and again Dr. K did an amazing job!! He is really the best doctor he was so patient and supportive with me when I didn't want surgery. But when I finally decided to have surgery, he is the best surgeon!! Really, I can't say enough good things about Dr. K and his entire staff. They are all so wonderful!! Choose Dr. Kouyoumjian you won't regret!! read more

I went here after my worthless GP referral for what was obviously sciatica (pain in hip that radiated down my left leg) I want to tell anybody that before you give a dime to any of these billable hours wh0res that if you have similar symptoms, try moving your wallet from your hip pocket to a front pocket and after 3 weeks you should notice a difference. I saw no less than 3 different PHDs and not one of them even asked about "wallet syndrome". X-rays, steroids, more appointments. Can you say billable hours? Tell them about your emotions too, I am sure they have a pill for that. Since moving my wallet, less than 3 weeks later I am pain free. If you have an older person in your life that hates the doctor, this is why. They are tired of getting screwed. A-holes!!! read more

I've been to this place for numerous sports injuries for not just myself but my whole family over the past two years. We have ALWAYS had great experiences, and I am so grateful for all of the doctors here. Just today I was in to see Dr Meyers for a knee injury. My appointment was on time and everyone I interacted with was so professional. They conveniently offer on site imaging, and I'm going back this week for an MRI. I felt compelled to write this review when I noticed they don't have 5 stars! I was shocked!! And as I suspected the negative reviews seem to be geared towards insurance/billing troubles and someone irritated they had trouble making an appointment, which is odd. I've called in the past and they've squeezed me in on the same day!!!! I guess you can't please everyone though. The doctors here are absolutely the BEST. And that is what counts. I will never go anywhere else. read more

I called for an appointment with Dr. Guess whom I've seen before and was told he had a 3:15 cancellation for the next day so I accepted. I arrived for my appointment y 15 minutes early at 3:00 pm. I was called back to a room at 3:50. I explained my reason for the visit and provided a copy of my CT scan from the hospital and waited. By 4:50 I could wait no longer. I walked out and asked for my disc back and was told it was not done and the doctor would be with me shortly. I advised I had a 3:15 appt. And it was 4:50. A gentlemen I am not familiar with asked if I was told the doctor was working me in. I said no. Who was to tell me that and why? His PA, Kari was sitting there eating a bag of chips and did not say anything. I am very disappointed with this office staff. I would have expected better communication and will not return to see Dr Guess in the future. I am very disappointed. read more

Dr. Allmon and his staff are excellent! They, literally, turned a disaster into an inconvenience. I'm am right-handed and my right arm was broken in a car accident. The ER was unable to stabilize it and said I needed surgery on it. Due to the expense, I needed the at-fault driver's insurance to pay for it. After waiting 9 days, with a broken arm, I was advised to use my personal medical insurance. I called OrthoTexas Carrollton in the morning to request an appointment for an evaluation. That same afternoon, Dr. Allmon had completed the surgery I needed. It is healing perfectly. In less than a month, I could use my right arm. What a life-saver! Thank you, Dr. Allmon, and all at OrthoTexas Carrollton!! read more

Dr Fagelman and the entire staff at Ortho Texas was wonderful. My son broke his arm at a skate park, the office went out of their way to fit him in that day, take amazing care of him and treated us with such care and respect. They were so organized, every person we can I to contact with, was kind and caring. Dr Fagelman had the kindest nature about him, was extremely reassuring to my son, took the time to explain what all was broken, the best treatment options and how to care for it so it would heal the fastest. I cannot recommend this office more! Great experience. As he was getting his cast on, It was fun hearing many patients come in and say how they same guy in the casting area had treated their children and even themselves as children. I can definitely see why multiple Generations have been coming to this office! read more

I have gone to Dr. Sethie for a couple years now and I have always been treated with utmost professional care. She has a nursing staff that is also the very best, making sure of my comfort while I get my injections. Thank you, Dr. Sethie. read more

Been waiting an hour and a half to see the doctor. I'm definitely going to find someone else for my surgery, this is terrible.

I must be specific here. I went to see Dr. Sethi for back pain, and she is fantastic! A quick diagnosis, and a couple steroid shots, and I was good to go. The problem is the staff the surrounds OrthoTexas and Dr. Sethi, specifically checking out (waiting in the lobby hallway), and getting scheduled for surgery (no call back after (3) messages with scheduling). She was ready go with my treatment, and I was ready to pull the trigger (I was in a lot of pain), but I couldn't get the girl who schedules the outpatient surgery to call me back. I actually had to call Dr. Sethi and ask her to please have scheduling call me. (Pathetic from a business perspective) I therefore missed an early morning appointment the next morning, and had to wait another day. Surgery was a breeze, after a 3 hour delay.....oh well....I loved Dr. Sethi....have developed a recent shoulder problem, but can't go back to her for the reasons I mentioned. Also of note...In order to get a simple pain med subscription I had to take a mandatory drug test prior to the subscription being written. I peed in a cup and was billed $1200....only $400 was covered by insurance. Another reason I can't go back. It's too bad that Dr. Sethi is surrounded by these pitfalls. She is a great Dr. If you don't mind the hassles....make your way to her office... read more

I saw Dr. Charles Neagle for wrist pain. Several few weeks later he performed surgery to remove torn cartilage resulting from a fall. After several weeks in various casts, the casts were removed and the pain in my wrist was much better, but I could not bend the joints in my thumb and forefinger! At no time while I was in casts did clinic personnel The neurologist at the clinic did extensive tests and diagnosed nerve damage as causing the paralysis. . I also had pain in my forearm from where the cast had pressed on my arm. Dr. Neagle at first denied that the casts had been too tight on my arm and then blamed me for trying to move my arm with the cast on my wrist. Not only did he deny that the too tight casts were to blame for my inability to fully bend my fingers, but did not offer to correct the problem. After months in therapy without improvement in the function of my hand, I went to a hand surgeon recommended by my GP, who found that I not only had scar tissue in my arm obstructing the nerves in my hand from the too tight casts, but my wrist was still painful. After this new surgeon performed surgery on the inside of my arm to remove the scar tissue, more movement and feeling returned to my forefinger and thumb. Although I asked Dr. Neagle for reimbursement to help cover the additional expense from the second surgery required to restore feeling and movement to my fingers, he refused and never admitted that he and his clinic were to blame for the paralysis. I don't know about the other surgeons at Ortho Texas, but would advise you to stay away from Dr. Neagle due to his arrogance, lack of professionalism, and lack of surgical and treatment skills. You don't want to have to end up having another surgery to correct his mistakes! read more

I had a major car injury in Jan 2016 and have been coming to Ortho Texas for the last 7 months. The reception staff is super friendly and helpful and know me by name. You are always taken in within 5 or 10 minutes of your appointment. Both Dr. Heier and Dr. Myers were amazing. Very knowledgeable and spent plenty of time answering my questions. I drive here from downtown Dallas and it is well worth the trip. read more

I can't say enough good things about Dr. Graehl I have had two total knee replacements this year. He did an excellent job. He and his assistant Ann we're wonderful. Wouldn't go to anyone else. Amy Coile read more

i would not recommend this office as my experience was horrible. i arrived at my appointment on time, 3 and half hours later, and then after waiting in the patient room for and hour and a half, the doctor came in, spent less than 5 minutes, did not review the xray or knew an xray was taken, was supposed to schedule an MRI, an after 3 follow ups on my part, the MRI never got scheduled. I was forced to go to another doctor. Of course then charged me for this terrible patient care. I wish i had a different experience and this is the first review i have ever written, but Doctors and their staff need to be held to the same standard or higher for the costs they charge for service. i can't think of any where else where a company would get a way with this kind of poor performance and then have the arrogance to charge the consumer for services not rendered. I'm sure the doctor is good at his craft, unfortunately, i can only express total dissatisfaction. the doctor takes an oath to be a patient advocate first, and not a driver of revenue. when they do not provide good patient care, they should then step up and be an patient advocate and not charge a fee. this office offered a 20% discount on the bill, so i guess that is what i was worth to them, $26. read more

Great physical therapists. Each therapist has an assistant that makes sure you take full benefit of your PT time. Very flexible with the appointment schedule. read more

I only signed up for Yelp so I could write this review. 90 minute wait time and seeing a doctor that literally did not know anything about my back pain. She didn't care, at all. No introduction of herself, no apology for the wait. Literally a "I don't know what to tell you" to all of MY questions. I wouldn't even recommend my enemies to see her. Please get a proper referral from your primary care doctor and see a DECENT doctor. No, I don't expect doctors to be God-sent and know every little detail about why I'm having pain. But basic knowledge should be expected. Just because someone has a fancy degree doesn't mean anything. I learned more on Wikipedia and WebMD. The icing on the cake is that I'll have to pay for this crummy visit. read more

I have not seen any of the physicians here as Dr K in the Frisco office is my physician. However, I have been coming here for my physical therapy, and I give them very high marks! I especially like Chelsea's professionalism and knowledge, along with Natasha her assistant. Both are always pleasant, the office is clean, and the front desk assistants are very pleasant, and always smiling. read more

Ortho Texas is very concerned and caring about getting your insurance information. As far as solving a problem, not so much. Making an appointment is a joke, have to leave a message and hope someone calls you back. Was on hold for twenty three minutes on one call and was then informed I was talking to an answering service. An escalating series of procedures designed to extract as many dollars as possible for the facility. Hour waits are the norm, After over $1,000 out of pocket for co-pays with no help I went somewhere else. Three weeks after that I received a call to schedule another procedure with them that I had no knowledge of. Destined to fail. read more

i've seen a couple different doctors here and have always felt like the staff and doctors really care about their patients. very nice clinic... bright, airy... not cold and stuffy. read more

Big thumbs up to Dr. Graehl for the phenomenal job he did on my hip. From the 1st consultation to my 1st post operative checkup, he and his staff were very professional and personal . Kudos to Ann his assistant. always ready to answer any question, even the questions that seem dumb, she has the experience and aptitude to comfort and inform. Thanks to the team at OrthoTexas. read more

I had been to OrthoTexas for arthritis in my knees in the past. Recently, I fell in a parking lot and slammed my knee to the ground. I waited a day to see if the swelling would go down. When it didn't and I couldn't walk on it, I called at 8:30a on a Friday morning to go in for an x-ray, explained the situation and asked for an appt that day. I didn't know if I had possibly broken something or not and they had all my records from all of my previous appts there. First, I sat on hold for 12 mins. The first girl took all the info, said let me look and put me on hold. Another girl picked up and asked what was going on. I tell her the story and she transfers me to the front for scheduling. No one ever picks up and I just sat and waited. Finally, I hang up and call back. I call back and am on hold for about 5 mins. I tell my story again, explain that I can barely walk, ask for an appt that day and she tells me that the soonest I can get it in on Monday. Again, I say, but I cannot walk. She says that's the best she can do. She doesn't check to see if my dr can work me in. I tell her that I guess I will go somewhere else then because I couldn't wait until Monday and she HANGS UP!! For a customer service business, their customer service sucks! This is their front line and first impression! If this is how they treat patients who call in, then who knows how they will treat you once you are inside! 10/14 - A follow up.... if you right a poor review on OrthoTexas, do you think they call to follow up? Nope! Instead, their operations manager, Karla Looper-Davis, stalks you on LinkedIn! I'm not sure whether to laugh or be totally creeped out!! #hownottodobusiness read more

This is the second time in two years that I left the office without being seen for my scheduled appointment. Last week, I arrive 30 minutes early as required - with all my documents completed in advance. Thirty minutes AFTER the scheduled beginning, my file was still sitting on the counter. Thirty minutes more (now 1 hour and 20 minutes after arriving) I was told Dr. Guess was still busy with another patient. Meanwhile, the entire room of about 20 people had cleared out. Not only did no one inform me of the delay, but there was no follow-up by anyone to ask why I had left. As a matter of fact, no one asked me on my way out if I wanted to re-schedule. No communication whatsoever. I'm done with Ortho Texas - and I live literally just across the street from their office. PATHETIC. Obviously, at some point, a business just has a desperate captive audience (clients) and "its just business - nothing personal, mind you." Why bother with a standard of care or other old fashioned ideas? This philosophy of the client is a commodity is rampant now and no turning back. Too much money... read more

Wasted time and lots of money. Doctor never even saw me, sent assistant only. Waited long time before being helped. Still having problems with wrist and have to see somebody else. Wouldn't recommend to anybody, I make sure to let friends and family know NEVER to come here. Awful experience. read more

Dr. Neagle looked at my arm/hand for two minutes started talking about surgery, when I said I wasn't ready for surgery he abruptly left the room a few minutes later a woman came in and literally threw a brace on my wrist pulled two straps and said "If hand gets numb loosen it" and left. I had to ask if we were finished then to top it off they billed my insurance $212.00 just for the brace! Insurance paid everything but $115.03 of the brace which I found exact one for retail $40.00. I called was told to send appeal letter which I did, I checked in twice with them for next 12 months each time was told they were reviewing and would contact me when finished reviewing, now I get letter, a year later, they are going to send it to collections. I called and was told since I had brace for a year that I had to pay for it! I am still waiting for someone of authority to contact me since I had been waiting a year for a response to my appeal and no one ever gave me any options or a time limit, by the way I now found out that two of the three people I spoke with during the year were the supervisors that now I waiting on again to contact me. Ridiculous treatment and ridiculous price gouging if you don't want surgery. Will never return and suggest you don't go either, don't get me started on wait times. read more