I got married here in January of 2025, from start to finish my experience was horrible…read more
Starting off I met Danielle and booked the venue with her, we talked about my vision, colors, décor, food and drinks etc. After paying the initial downpayment I attempt to contact her about 6 times with no response. I knew exactly what I wanted and was ready to do all the planning. I heard nothing from her for 4 months!!!!! Finally, after 4 months of attempting contact, one day she finally texts me back. We meet at the venue and she is visibly pregnant. She proceeds to tell me she is due the week of my wedding and will not be my wedding coordinator moving forward. We are then introduced to Kelly, ..... Kelly is unable to pour a glass of wine, carry a glass of wine, or a conversation. My husband, parents, and I have to repeat everything we have told Danielle twice now. While the first impression is horrible, I have hope that AT LEAST Kelly might respond to texts. Moving forward Kelly is also difficult to communicate with, she is more responsive to texts. Unfortunately, it seems to be a different type of communication issue, every time I speak to her every time including my wedding day, I am repeating myself in every interaction. Every time I speak, I am lucky to get about 10% of the conversation remembered, understood, or acted upon. Everything is difficult with this venue, even paying! One would think they at least want their money. After 4 attempts at contact for the final payment Kelly finally responds, choses to meet the next day at 10 am. Upon arrival to this meeting, she says "who are you???"
Now for my wedding day, after multiple attempts the schedule is not copy and pasted (I did it for her) onto my BEO. I print out my own schedule, list of vendors etc.... (a wedding coordinators job) since I have lost all faith. I was proven correct, both I and my family had to take over any "wedding coordinator" jobs. If I knew how this was going to go, I would have hired a wedding coordinator. Kelly brought her child to my child free wedding and multiple guests informed me an employee's child is running around the venue. We chose the build your own pasta bar for our small (55 person) wedding, terrible choice. It took an hour and a half to two hours to feed everyone and guest spent a lot of time in line. Even with releasing people by table. Our signature drinks were strawberry mojito and old fashions, I wish I would have done a tasting the mojito was the worst I have ever tasted. Rum, lime and water possibly FLAT club soda. Finally, the venue includes a photo booth. The photos were supposed to be sent to me via email within 48 hours of the wedding. I contacted both Danielle and Kelly 4-5 times to finally receive some of them 3 weeks later. Constantly brushing me off saying, "you should have gotten them." I obviously did not or why would I be asking??? I highly suggest choosing a different venue! Very disappointing experience.