My husband & I visited Dr. Orup to discuss the possibility of adult braces. We were so impressed with how kind and patient he was with explaining the entire process even with some complicated teeth issues. The office was beautiful and the staff made us feel very welcome. I would definitely recommend Dr. Orup to anyone, young or old. read more

Dr. Orup's office is top notch with high end technology and friendly and professional staff. I have had three children in braces and our experience could not have been better. The consultation appointment with Dr Orup was extremely informative and a detailed treatment plan was put in place. Dr Orup and his staff are truly supportive and keep you up to date on the progress of your treatment plan at each visit. I am personally grateful for the attention to detail Dr. Orup has displayed in his craft which has resulted in perfect smiles for all three of my children. read more

We just relocated from out of state and it took 3 months to get our initial appointment. When we finally got in, the technician was very rude both to my husband and our daughter. For example, as she's twisting one of the wires on my daughter's braces, it hurt her and she winced; the technician told her to stop moving. Also, she had hardware that is not the same brackets they use at this practice. The technician lied to my husband about knowing the brand of the bracket, when she and Dr. Orup had discussed it previously in front of my daughter. We will not be going back here. read more

I dislike this office beyond what you may think. I know braces are tough but you should still be cared for in the process. I arrived early and being the only one there, I still had to wait 15 minutes after my scheduled time. After sitting down, my dentist verbally insulted my appearance, my clothing, my lips (which were slightly chapped), and my teeth's "sensitiveness". Obviously I know they were not targeting me but it's no fun to walk into a dentists office and be made fun of right out of the gate. As I sat, teeth in obvious pain from the braces, my dentist talked about kohl's as she jabbed my mouth. As she added two brackets, she said exactly this: "I don't know if that will stick, but you should be fine" As a patient I assumed she would be right. Well I was wrong. I got home and brushed my teeth and the bracket popped of like nothing. I barely grazed my tooth and it broke off. And I remember how I couldn't eat until I was able to go back in. Overall, this office is careless and rude. I was stuck with a dentist who couldn't focus on work because she was chatting with all her coworkers excessively. And the worst part of all is that I never got to see Dr. Orup who is a great dentist. read more

My son just had his braces put on in January and I have not seen Dr. Orup since our initial consult. I have two other kids that have gone through orthodontics and the orthodontist talked to me and every parent there on every occasion. I switched to Dr. Orup because his is closer to my home and came recommended, I also find the person working at the desk not very friendly at all. She needs to work on customer service. In fact the whole office needs a customer service in-service. They need to learn that a smile goes a long way. read more

I took my daughter for an initial visit- I loved the office (even amidst construction) - it was efficient/ ran on time and even had a tooth brush station! We met with dr Orup for quite a long comprehensive consultation- talked about many scenarios and felt very comfortable with his approach. read more

I can't say enough bad things about this practice. If I were able to start over, and was not bound by their contract, I would move my kids to another orthodontist. I live in Concord, and Dr. Orup's reputation is worsening by the day. The man himself is very nice and approachable, but the consultation is the last time you will see him. After that, it's technicians, some of whom are really unpleasant, all the time. The office staff are loud and brash, discussing all manner of personal and insurance details in the small public space. It is impossible to get reasonable appointment times b/c they have too many patients relative to their capacity. Should you cancel an appointment, it will be weeks before your kid gets in again -- lord knows what this does to the treatment plan. I have another child that will be starting at a state of the art practice in Lexington -- the differences are so substantial it makes me want to cry for my kids who are at Dr. Orup's office. My kids dread going there, and are having a very poor treatment experience -- and this is costing me $6,500 per kid. read more

I really can't begin say how upset we are by our experience. Dr. Orup spent a lot of time with us at an initial meeting telling us what to expect and I was very impressed. That was the last time we saw him. My daughter has now had braces for 10 months longer that was expected (based on worse case scenario.) She was given incorrect information about how to put on rubber bands which slowed the process. It is impossible to get an appointment if something happens (a bracket breaks etc.) which also slows the process. They over schedule patients and short appointments turn into long ones while my daughter waits for long periods of time for somebody to show up. The technicians can often be rude. I wrote to Dr. Orup to express my concerns and never received a response. I have never written a bad Yelp review before, but I really do not want others to make the same mistake we made. I believe this used to be a quality practice that has completely gone down the tubes. read more