If I could give a rating for the first 30 minutes of a meal I would give them 5 stars. Unfortunately, after such a great start it ended with disappointment.
First off, the food and outdoor ambience was very good. We first ordered one of the selection of cheeses and meats for 2, which was plenty for all 4 of us to have a quick taste. The pastas were cooked perfectly, and the dish I had (orecchiette) was very flavorful. The server initially informed us we had to look up the menu on our phones. When I asked for a paper menu, she said they have only one and brought it. Sadly, it was not the current menu, so the orecchiette was accompanied by shrimp instead of sausage. I'm not a shrimp fan but the fish was still good.
An older man came by and wanted to talk with us about wine. He then said "I'll come give you a taste of the Prosecco." He then returned and gave a glass to each of us. The Prosecco was excellent. We ordered a bottle.
After we had our main dishes, our server ignored us for almost an hour since the last time she came to our table. When we tried to quietly get her attention, she seemed to intentionally avoid eye contact. Eventually, I had no choice to all but shout "excuse me" towards her as she attempted to run back inside. We then ordered and eventually received our desserts. They were good, but the semifreddo was frozen solid. The tiramisu was passable. When we ordered dessert I asked for a glass of one of the Muscats for myself and the other for my father. Later she cane by and said they did not have either, and offered a substitute. We decided to decline on dessert wine.
Again, after finishing our desserts our server was no where to be found and I had to make great efforts to get her attention again, for the bill.
When I got the bill, I was surprised to see that not only did they charge us for 4 glasses of Prosecco (that he "offered" to "give" us a taste of), but they charged us for an additional 2 bottles of Prosecco instead of one that we ordered. Also, they charged us for a muscat- even though they never brought it and knew they never even had it that night to give! Additionally, they charged us the 4x appetizer, instead of the 2x, that we clearly ordered.
I then explained this to the server, who took the bill inside. The man returned, and said "sorry, I make a mistake" and showed me that he took off the extra bottle of Prosecco and the glass of muscat (without any adjustments or comments on the remaining errors).
I'm sorry, but I find that when service is this poor and there are multiple errors on a bill, it's hard to believe that all of them are "mistakes." I also find it sleazy to offer to give "a taste" of a wine and then charge for it.
I was looking forward to giving this restaurant a positive review, but when all is said and done, the experience we had warrants nothing more than 2/5
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Update: When I posted my review on another website, the owner wrote this flowery response, claiming I was being "unjust" in my "miserable" review. He actually then tried to claim the GOVERNMENT was responsible for him charging us for the wine we never ordered and he pretended would be on the house!!
Sorry, buddy, no Government mandates fraud. You can't blame them for your dishonesty.
After reading his "response" I knew that I was being way too kind in my review, but I just tell them like I see them. Facts are just facts. read more