This is an amazing property! I recently moved out due to getting a job in the East Bay but I…read morecontemplated commuting. Very sad to have left because I have yet to find another property that is as well kept, clean and friendly. Jacqueline might be the nicest person I have ever met and it's no wonder the community is so great with her managing it. The whole team is friendly and attentive. I HIGHLY recommend compared to anywhere else in the area..trust me I looked all over.

We went and toured The Artisan on July 8th, 2021…read more The tour itself went pretty much without a hitch and the property was, for the most part, what we expected from the photos and DD prior to driving there. What happened afterwards, however, is what warrants a review and a caveat emptor for all prospective residents and tenants. The leasing manager, Jacqueline, initially confirmed--both verbally and in a hand-written notation on the marketing collateral paperwork she left me with--that a move in date for a specifically *set* and agreed-upon date was good to go and that, should I apply, those would be the terms. One day later, on Friday, July 9th, I called and spoke with Steven, a colleague of the aforementioned leasing manager. After a series of calls that day about other things related to the property and to the application, I also confirmed with Steven that the prior move-in date would be good to go and locked in at the same aforementioned rate. Cool, no issues, that sounds good. Let me officially finish my online application to lock it in. I do so that same day (Friday), only to have the previous manager, Jacqueline, email me claiming that I had misunderstood *or* that there was a glitch in the system that prevented me from moving my move-in date to that far in advance even though she had confirmed it the day before (Thursday) both in person and in-writing. Naturally, I push back, right? She still claims I misunderstood. I copy her and Greystar management with emails from her colleague, Steven, indicating that I should go ahead and apply as those very same lease terms (date of move-in and monthly rental rate) appeared to have passed the system requirements and that I was good to apply with the same confirmation. At the end of it, *my* recollection of events is put into question even though I have a non-applicant witness saying the same thing, a handwritten note from Jacqueline confirming the move-in date for August 29th, rent at 2975.10 as well as email confirmations from her colleague, Steven, all saying the same thing. The idea that a resident leasing manager couldn't or wouldn't simply cop to her mistake or own up to the fact that she made a call that was a blunder due to a system "glitch" as she finally indicates in her email but, instead, does a CYA move to imply that I am lying or that I have misunderstood is highly suspect, not to mention pretty transparent, manipulative and juvenile. TL, DR: All in all, the leasing terms (move-in date) was duly misrepresented to me, either due to user (leasing office) error, technical glitch (this is their claim) and, after I had officially submitted my application, I was informed that it was not possible to apply under those terms anymore (glitch, misunderstanding, etc.) due to being greater that 14+ days out, notwithstanding the fact that she and the "system" allowed her to do so. What's more? Greystar and the leasing office took more than 48 hours to respond to two (2) emails from me requesting a full refund of my application fee as I was promised and, as of the time of this writing, I have still not received a refund. Buyer/applicant beware: the on-site leasing team as well as Greystar "corporate" will not own up to simple (but important) clerical mistakes but will, instead, misrepresent, obfuscate, and resort to calling you a liar if you push back with evidence. And, lest you, the reader, think this is coming from some random person holding a grudge against Greystar--think again. I was the exemplar resident/tenant at one of their sister Greystar properties in the Peninsula for over two years. What a difference from property to property!

Hillcrest Townhomes are nice inside! They are spacious, a little outdated, but mostly acceptable…read more When moving in, the paint was fresh, the unit was clean, etc. My biggest gripe about this complex, however, is the fact that it is about 100 ft from US 101 freeway, making the unit unbearably loud if you face it. With the single-pane slider closed, you can hear cars zoom by all day. With the slider open, you cannot talk in the living room--this is not an exaggeration; it is that bad. I would gladly stay here for another year, but the sound has gotten to me. Other than that, the 2br, 1.5 bath layout is nice and efficient. Water and garbage are paid, which helps keep our total utility bill under $50 in the winter, and about $30 in the summer, excluding internet and television. Maintenance is fast to respond and management is very nice. Joey, the apt. manager lives on site and he stays out of your business. I have to say, this apartment offers very private living. Aside from annual fire inspections, maintenance has never entered our apartment without being called. Parking can be a challenge, but not for residents, as they are typically given two spots. Ours are situated in a weird place, but not far from our unit. The laundry room is big and has rarely been at full-capacity--I've only had to wait once to use a washing machine. As far as the neighbors go, most keep to themselves and are quiet. We've had no crime problems at our complex--at least none that we know of. There are move-in bonuses. Ours was $100 off our monthly rent + 1 month free, which was really nice. The manager also let us bring our small dog without charging us a pet deposit. Overall, our stay here at Hillcrest Townhomes was mostly positive. The only thing I dislike about it is the freeway noise, especially during the summer time when we have to keep our slider open for fresh air (there is no AC). Sure, the appliances are outdated, but what do you expect for a LARGE 2 bedroom split level townhouse in MARIN for $1,190/mo?

I've been living here for about a month now and I absolutely love it. Very safe and friendly…read morecommunity, affordable, convenient location.

First off let me just say, Oaktops is Family Owned and not farmed out to some corporation. Your…read morerent is the same every month unlike our neighbors at Bella Vista and The View. Beyond the EXTREMELY reasonable rent, Oaktops has the greatest community. Everyone looks out for each other and that includes Management. Let's take a moment to talk about "Management" At Oaktops we have Jana and Heather. They along with the Super, Manuel, have created the nicest, cleanest, safest environment you could ask for in Apartment Living. Nothing is ever an issue when speaking to them. If you have a problem....they fix it, that's it. That simple. I have been here 4 years. I moved in to clean carpets, freshly painted walls and great appliances. My dishwasher started acting funny and Manuel came to look at it. He made an adjustment and it went back to working again. But then it did the same thing. Fix it again? NOPE!! Not doing that. They just ordered me a new dishwasher. Now, let me just say it wasn't ANY dishwasher. It was a top of the line all stainless steels gorgeous and SILENT dishwasher. I was in heaven. And when my refrigerator started making "lakes" in the bottom under the produce bins. Same thing. Brand new, peal the protective plastic off it (I didn't have to I requested to lol) even better then the one before Refrigerator!! Bottom line there is a reason we have tenants here for 20 plus years. Because we are seen as people, not tenants and that is a culture the Owners started and I hope spreads like wildfire. It's a joy living at Oaktops and I doubt I never leave. Oh and they have great reasonable amenities that are logical and useful unlike the places charging for community living rooms. We have free laundry and the option to rent a storage unit on site. Oaktops makes apartment living not only easy but enjoyable!

My husband and I lived at Oaktops for close to two years and have nothing but wonderful things to…read moresay about it. Jana, the property manager, is by far the most attentive, transparent, and caring property managers we have ever had. Manuel, the lead maintenance associate, is an extremely hard worker who is very thorough and timely when it comes to addressing any issues that arise. The safe and quiet atmosphere at Oaktops along with the incredible view of Marin County is truly unbeatable. Had we not moved due to a job relocation we most certainly would have stayed for much longer. To anyone looking for a place in the San Rafael area I highly recommend Oaktops as you will not be disappointed.

I have moved many times during my 15 years in the United States, and Woodlark Residencies is truly…read morethe best apartment community I have ever lived in. If there were a ten star rating, I would gladly give it a ten. If it were not for a sudden job change, I would never want to leave this place. Our home is an upper level apartment with a stunning view of the town. From our bedroom window, we can even see the peak of the mountain. Sunset is my favorite moment of the day, when the sky turns soft pink and fills the entire view with warmth. During the rainy season, the scenery from our spacious balcony feels like a fairytale, with mountains wrapped in clouds and fog and the Corte Madera Creek flowing below. Living on the second floor gives us high ceilings, which make the space feel open and bright. The apartment has been beautifully remodeled with modern appliances and updated kitchen countertops. We also have a central cooling and heating system, which is rare in this area and makes a huge difference during warm summers. I truly enjoyed the beautiful landscaping and flowers throughout the community. I swam in the pool, worked out in the gym, and even made a good friend next door. The people here are genuinely kind and welcoming. Orland and Louis treated us like family, which made this place feel even more like home. Most importantly, I want to give special thanks to Gaea, the property manager. She is thoughtful, kind, and always ready to help, especially during difficult moments. She truly cares about residents and went out of her way to make our moving transition smooth and stress free. One of our family's most treasured memories is spending peaceful and happy time on the trail along the Corte Madera Creek just across the street. Woodlark is a tranquil and safe community with some of the best schools, making it an ideal place to raise a family. If I had to mention one very small drawback, it would be that gym access is a bit limited. Aside from that, Woodlark Residencies has exceeded all expectations and will always hold a special place in our hearts. As a bonus, online grocery deliveries are brought right to your door, which makes daily life incredibly convenient.

This place is fantastic. Quiet, great views, pet friendly. Neighbors wave at each other yet keep to…read morethemselves. Property Management is kind and Maintenance is professional and prompt. Great value for Central Marin. If I had one gripe, it would be the lack of guest parking/poor striping on existing hillside guest parking (people don't know how to park without striping- with striping you could fit 7-8 cars there, but people park badly so only 5 fit. Missed opportunity.) But that doesn't stop me from giving them 5 stars.

Our apartment is nice and clean no roaches maintenance it's good they respond quickly to your…read morerequest

This place once had a manager and an assistant manager in the office from 9 a.m. to 5 p.m…read more Their sign hours are incorrect, and I waited for quite a bit for someone to show up. I was there trying to find out information for a relative who is moving to California. I'd say based on the fact that no one ever came to the office or was there on three occasions when I went by that this might not be an ideal place for an elderly person to live.

Bridgecreek looks peaceful at first -- mature trees, quiet pathways, a pretty name -- but living…read morehere tells another story. The real issue isn't the property itself; it's the management behind it. I've lived here long enough to see how little accountability exists at the top. Communication with the office is inconsistent, dismissive, and often downright unhelpful. Requests are brushed off, follow-ups are ignored, and there's a sense that management just doesn't care once you've signed your lease. You'll get polite words when it's time to renew, but not much support when there's an actual problem. To be clear, maintenance is not the issue. Alex, in particular, is responsive, kind, and genuinely cares about residents -- he's the one bright spot here. He shows up, follows through, and actually listens. It's unfortunate that management doesn't match his professionalism or reliability. Another frustration: the pricing is completely backward. My unit is not renovated -- older flooring, original cabinetry, dated fixtures -- yet I'm paying more than residents in newer, updated units. There's no logical explanation for it, and management won't give one. You're essentially paying premium rent for below-average conditions. Noise levels vary depending on your building, parking is tight, and guest spaces are scarce. But the bigger problem is the lack of fairness, communication, and consistency from the leasing office. It's not just an occasional oversight -- it's a pattern. Bridgecreek could easily be a great place to live. The property has charm, and the maintenance staff do their best. But until management learns how to communicate with residents and treat people with respect, the experience here will continue to fall short of what it should be -- especially for what they charge in Novato. If you're looking for a well-managed community where your rent actually matches the quality of your apartment, keep looking. Bridgecreek has potential, but management makes it an exhausting place to call home.

The Maintenance team is amazing and fast. When I put in a work order it's handled hastily. The…read moreneighborhood is quiet and safe. I've been here 2 years and I do like how all shopping is conveniently located within a 5 minute drive.

THERE ARE COCKROACHES ALL OVER THE FUCKING APARTMENTS!!!! They have been infesting this unit for…read moreawhile and even with measures to get rid of them I.e bait traps with boric Acid, pesticides and natural remedies they have been making it impossible to sit down or sleep comfortably!!!! THIS IS INSANE!!! The State health department should be notified immediately!!!

I just wanted to let everyone know what a great place this is to live. Laura, Sharon and Ronald…read morekeep everything working well. I am truly grateful for the care they give to making our homes a safe and happy place to live. It is very apparent that they care for all of us, and the improvements and overall feeling that this is a community of good people. I highly recommend anyone living here. -and this is me saying thank you. Your the best!

They advertise luxury, but what you actually get is selective enforcement, broken appliances, and…read moreinflated rent. Looks can be deceiving. After nearly two years here, I can say confidently that most tenants don't re-sign their leases, and it's not hard to see why. Despite marketing the property as high-end, appliances in many units (mine included) have already needed repairs or full replacement. My rent jumped nearly $500/month after going month-to-month, with no explanation beyond a vague "convenience fee"--while others were offered far more reasonable increases. When I asked to discuss it, I was told Fair Housing laws prevented negotiation, which is simply false and has already been flagged to tenant advocacy groups. Meanwhile, policies here aren't enforced equally. Tenants have received passive-aggressive notices for things like dogs and parking (often without any specifics) while management's own partner regularly ties up the EV charger for hours and parks in spaces not assigned to them. It's one set of rules for tenants, and another for the people enforcing them. Broken glass near the dumpsters (between the road and sidewalk) has been a recurring hazard for years. Appliances in multiple units have failed well before their time. Pipes bursting... tenants falsely blamed. The gym is nice. The location is central (though fast drivers use the main road as a cut-through, which can be hazardous). But if you're checking reviews, look at Google, where their score noticeably dropped after recent reviews like mine. Then, oddly, two glowing 5-star reviews appeared within days, just enough to nudge the score back up. They responded using a copy-paste template from a review they answered two years ago, and didn't even bother to update the name. You can't make this stuff up. Draw your own conclusions. But I wish someone had posted this before I signed a lease.

Lived at La Via for one year, but unfortunately I had to move back to San Diego for unfinished…read morebusiness. Centrally located in Petaluma! The apartment and all amenities were in impeccable condition! The crew at La Via, the ones I dealt with...Kristyn, Jennifer, Benjamin...were Awesome in helping me with my "Special Accommodation Issues"!! Thank You Guys! Security Deposit Refund was swift!! A fine place to live! Keep up the good work. Ron