Service is always great, they usually have anything you need or want, and reasonable pricing even…read moreout in Basin city. It's so convenient and they also have an amazing Barn full of gifts and fun stuff!

This email was sent to Lowe's Corporate Customer Service last Friday and we still have not heard…read morefrom the installer, customer service or corporate. I will give you some context. This problem has been going on since May - purchase, measurement and installation of 3 appliances. Delays, cabinetry damage, and zero customer service. Yes, we had to cancel an appointment do to a medical emergency and this is how we have been treated. They scheduled another appointment for last Thursday. Greetings Josh and Lowe's Customer Service This is Vince Stansbury, Carol Stansbury's son. My anger in this situation now is beyond enraged. I hope you understand that this has now gone on way too long. My mother sat at home all day yesterday, waiting after being given an arrival window from 7am to 7pm for a team to come to her home to address the outstanding issues related to her kitchen appliance installation project. She had to reschedule an appointment she had plus canceled dinner plans with good friends so she could be available per your instructions. There were no calls or updates ALL DAY long and they never SHOWED UP! This is not acceptable. This is the 2nd time this has happened. At what point does the Store Manager or District Installation Manager get involved??? This has been going on for over 4 months now. Yes, we needed to cancel an appointment do to a medical emergency. Now, just to be clear, my father did not just go to a hospital, he was airlifted to Spokane due to a massive stroke. We spent 5 days at his bedside. Yes, I said we, as I drove from Seattle to Soap Lake to get my mom and take her to Spokane. He was then moved to Seattle into an adult family home where he would rest peacefully until he passed on Aug 29, 2024. My mom is now a widow and needs the love and support from her friends instead of sitting around waiting for a call or an update from someone at Lowe's. Now, what would you do? Now is the time for an upper level Lowe's manager to get involved!! I am expecting a call from someone before the end of the week that has the authority and power to make this right! No more excuses, no more delays. I can be reached at xxx-xxx-xxxx Respectfully, Vince Stansbury

Brent is a great guy. He helped out our school by getting us a deal on some soil. Very helpful and…read moregreat guy to work with.

I love this shop! Great prices and a large selection of vintage and unusual antiques. We took a…read morecouple of friends recently and they loved it and will be back. During the winter months, wear a coat because the building only has a wood burning stove on one of the three stories, but the bundle up is worth it. I would love to see more vintage clothes for the youths, as apparently that's popular now! CM

This store is truly a treasure trove. There is something for everybody- from vintage goods to…read moretrendier decor items. We have found some incredible finds there. Everything is extremely reasonably priced. And in my opinion, everything is priced lower than it could be! Even if you don't buy anything, you'll have fun pouring over all of the items they have there. Such a treat.

Everyone who works here is great. Perfect small hardware store and has everything you could need…read morefor personal projects.

Our first visit was because of a family person's recommendation. And, we are saying thank you!…read more We arrived here to simply use their DIY pet washing facility. It is clean, inviting, and a great experience for pets too! The items available to purchase definitely fir a "Farmer's" needs, yet, there is a lot to consider. It is a "must-see-for-yourself" excursion you need to complete! I will keep adding tho this as I visit more!

The store is great however the lines are to long .... To purchase one small item it was a long…read moreline I was behind a lady who bought 32 baby chicks and a lot more people in front of her and no more cashiers came up to help. 1 cashiere is not enough.

very nice Ace hardware store. Friendly people greeted me as I walked in, asked how they could help…read more great selection !!!

Worst Ace in the corporation. Walked in, no greeting and three employees standing around at the…read moreregister chatting. Looking for a hanger for my hose and went out to the caged area all plants were not watered and dead and bird sh!t on everything. Disgusting. Walked out. Same employees standing around chatting. Should have learned my lesson the last time I was there. Does not live up to the corporate name. Never going back. There is another hardware store in town or I will drive to Moses Lake. Should have know by all the weeds in their landscaping ‍

In a pinch this is a wonderful hardware store! We needed to fix a copper waterline. Luckily they…read morehad what we needed! Excellent customer service, decent prices and a nice selection for its size! We will certainly be back!

At the price of gas these days, why not shop at your local hardware store?…read more This place is great. I just bought a wheel for my 1960's wheelbarrow that I paid $5 for. The wheel cost 3 times that much but who cares? Now I can haul huge stones around my property, yippee!