Horrible agency. Were very responsive when quoting me for auto, home and umbrella. Once these…read morepolicies were bound they didn't respond to email, text or voice messages. Terrible customer service. I cancelled all policies.

Stay away from this agent, horrible experience with Harvey, he cancelled my home owners insurance…read morewithout checking with me, and by the time I discovered that, he took 3+ weeks to re-instate it, had to call him every day over the Xmas through new year holiday, he claims he has no control over what happens with Allstate, don't know why agents exist if that's the case. Complete nightmare! Had to goto different Allstate agent, they took care of it and showed me proof in their system, while Harvey still had no answers, someone does not know how to use the computer or the phone within this agency, either way, complete waste of my time and caused lots of unnecessary anxiety.

I have been with this agency since 2020 and used them for auto, now for renters and other stuff…read more It's a traditional insurance agent where they answer the phone and you can actually reach a human being. That has both pluses and minuses because they are part of the monolithic StateFarm enterprise. They have always been there for me and I have enjoyed all my interactions with them even when there was some problem involved. Everyone is always very nice and attentive and extremely responsive. They send documents and forms right on time and in general I have found my interactions to be clear, although I can't say as much for the larger StateFarm correspondence. I think they are always the people in your neighborhood who are there to help.

I have been with them for many years. I will say, I have never had to make a claim, but so far…read morethere has been super helpful and friendly service from Tom and his assistants.

I had a great experience working with Kellye, Juana, and the rest of the team. They were…read moreresponsive, thorough, and took the time to walk me through my auto, homeowners, rental, and umbrella insurance options so I could make informed decisions about my coverage. Communication was excellent throughout the process, and I really appreciated how helpful, patient, and attentive Kellye and Juana were every step of the way. I would definitely recommend them to anyone looking for knowledgeable, dependable, and friendly insurance service.

Highly recommend Kellye Allison!! Knows and totally understands your situation and acts upon it…read more immediately and professionally!!

Adrianna was extremely helpfull in getting me a quote on my auto and homeowners policy. She…read moreanswered all my questions quickly And made the process very easy. Highly recommend you contact Adrianna for your all Your insurance needs.

I have homeowners, auto and Investments with Wayne Shoemaker. The office staff is wonderful to work…read morewith and they give professional service with a small town care! I feel very secure knowing I have premium insurance. I had a disaster hit a few years ago, Wayne went so far above and beyond for my family as an agent and a fellow human. I will never forget it! It made the trauma of my disaster so much more culpable.

From the moment I reached out, they made the entire process seamless and stress-free. Their…read morededication to customer satisfaction did not go unnoticed, and I am beyond grateful for their assistance. Please extend my gratitude to both Shirley and Daisy for their incredible support. They exemplify excellence in customer service, and I will gladly recommend State Farm because of them.

I have been a State Farm Member 1997. My first agent was Rick Stallings. Now, I have Joe…read moreMitchell. However, it the outstanding and wonderful professional named Shirley Muhammad that keeps me with State Farm. Ms. Muhammad is very knowledgeable, funny, and sincere. She returns calls and has outstanding customer service. If it was not for Ms. Muhammad and Team Joe, I would not have any insurance. Now, I see why my mother had only one insurance agent throughout her life because when you find a good one, you don't let them go. Go Team Joe! Sincerely Adrienne Perry

Great service and saved me money !! Very professional / great follow up…read more I had renters and car

The agent was very smart. He knew the policies inside and out and took time to explain them to…read more me. and he gave me the best deal possible.

Cindy was so helpful when I had a problem I couldn't solve online! The entire office is great. They…read morecan always help with whatever I need.

Drew Carpenter provided excellent service. He was patient and helped me make the switch to State…read moreFarm. The switch was a breeze.

I was very underwhelmed in my experience with this office. The agent that I worked with provided…read moreme with misleading information. I moved from out of state and stated that I was sure I needed to have the insurance changed to VA before I registered my car. After 2 weeks of back-and-forth with the agent (who wanted to hold off on changing it over), I called the DMV myself and learned that if the insurance is not current in VA there is a $500 fee! While the information I received from the agent I worked with was (technically) correct, it was definitely not helpful or valuable from my perspective! Additionally, I had asked for quotes with and without renter's insurance (on the phone and via email) and only received with the renter's insurance, which I later took off. When I asked about billing and how the credit from my NY insurance would get transferred over, I never got a straight answer. If you work with this office, I would be sure to document communications, request via email, and check in to verify that what you have requested gets done. Though I will keep my business with this office (for now), setting things up was highly frustrating and annoying--had I known this on the front end I would have worked with another agent or office in the area.

I know that there's always a stigma against insurance companies, but I honestly feel like I've hit…read morethe jackpot with State Farm. When first moving to the area and comparing rates, State Farm offered one of the lowest rates out there (if not the best). I signed up over the phone, and honestly was not impressed. The person I signed up with did not speak English well and had a terrible attitude. I'm a little bit hazy on the details, but somehow the head of the office - Ginger Gray - and her associate Amy found out about it, and Ginger came to my house after hours to go over the final paperwork and to apologize for the service. I've honestly never had that level of service before and was not expecting it whatsoever. Additionally, when my car did need to be repaired, it was extremely easy and a painless process on the insurance end so I'm grateful for that - I've heard horror stories about insurance gone wrong. I've had State Farm call me several times to offer me additional discounts that I newly qualified for when could have just kept me at a higher rate and I would have been none the wiser. Also, the holiday cards are always a nice touch and very appreciated. I'm definitely a fan and they've earned themselves a loyal customer.