Since June 20th, 2026, when I was scheduled to be seen by Nurse Adhikari, I've had to call the…read moredoctor's office (your office) several times (at least 6 times, if not more), in addition to sending an email. This was my semiannual visit, and the whole purpose was to have a refill on my medication. The day after my visit, I went to the pharmacy, and they had not yet received the doctor's order. I called the office, and they had to ask the nurse for the prescription; they didn't have it. When I went to the pharmacy a few days later, only one of my prescriptions had been sent (levothyroxine), and I had to call back for Prolia. When I was with the nurse, I specifically asked for my bone density results. Yet she forgot that there is a need for medicine when you have osteoporosis. The medicine (Prolia) needed a doctor's approval. I had to call my insurance company three times to ask whether they had received approval for Prolia, and each time the answer was no. I called the doctor's office, and they didn't know how to work the system to send the approval. Finally, they lied to me and said the insurance didn't approve the medication and that it has to go through a specialty pharmacy. I called my insurance today, and they did not know anything about this claim. There was no doctor's approval for Prolia on my file. My insurance agent called your office while I was on the phone, and I was listening for them to leave a message. There has been no response from your office yet. This is the worst I have seen any medical organization perform in my 69 years of experience. I did not think this level of ignorance from a doctor's office was possible.

I'm a new patient and my first visit was perfect. Front desk staff was friendly and prompt. Dr T…read morewas super attentive and knowledgeable. The office is in the hospital so I was a bit confused. But I found it the lady at the front desk was helpful.

Love this practice! I've been coming here since 2007 and have had two babies with them, working on…read morea third now. I love this practice so much. I recommend them to everyone looking for an OB or GYN. I've met with all of the doctors many times and like them all very much. I can honestly say I dong have a favorite, they are all great! As to others complaining of the receptionist, the new woman is great. She started about 2 years ago and is fantastic!! The last receptionist was pretty terrible. This is a small office, only one doctor and one nurse on duty each day. I love the family like feel. They all know me when I go in. I've been to the fairfax office a few times and it's much larger and more impersonal. I highly recommend this practice!!

I don't know what it is but every capital women's care I've been to has super rude office staff. I…read morecalled the Herndon office to schedule an appointment (had an awful experience with office staff in Arlington) and they were incredibly rude. I have pcos and an iud and I just asked for it to be checked. Yes, I realize its only been a year since it was inserted but the receptionist was incredibly rude and accusatory. She said "Why do you need it checked, its only been a year. You don't need it checked. What do you want Dr. Tran to look at". Gynecology is a very personal thing and I didn't feel welcome or validated at all. Just so rude. I'm done with Capital Women's care.

I purchased a set of hearing aids from this business, and the left hearing aid stopped working. I…read morewent in early June to try to get it repaired. I was told to bring it in after June 30. Today I called to set up a regular hearing test. The earliest appointment was August 25. Once again I asked about getting my left device repaired and was told that would have to wait until August. This is not quality customer care or service. I would never recommend this business.

Front desk OK Location the usual headache to find Parking Ok…read moreDoctor friendly but exam just fair. Had to ask for some screenings. Middle of the road

Extremely disappointing experience…read more After being a patient there for six months, I unexpectedly received a bill. I have no issue paying for services rendered, but I would have appreciated receiving statements along the way instead of one large bill at the end. When I requested a detailed bill so I could submit it to my insurance company, I was told the office does not handle billing directly and that I needed to call an 1-866 number. I left at least ten voicemails. Each time, I was told someone would return my call within two days. I never received a single callback. I then went back to the office in person to request a detailed charge history. I was told I needed to speak with the office manager. After leaving her several messages with no response, I returned again and was told she was in a conference call. On my most recent visit, when I tried to speak with her directly, she refused and shut the door to avoid the conversation. This is a facility I trusted with my medical care. The complete lack of communication, accountability, and professionalism has left me feeling extremely disappointed and disrespected. I will not be returning and would strongly advise others to proceed with caution.

Dr Edward Lee first visit set for 30 minutes. Saw me for 10…read moreminutes. He listened without smile or sincerity in my opinion. Asked almost no questions and ear wax removal was painful three times. In my personal free speech opinion i felt I was treated as a number. Just the facts as I see them. Do not recommend at all.

First time patient, referred by my primary physician. Reception staff were friendly and helpful…read more Appointment was right on time. Very professional and caring medical staff,. They listened to my concerns and we're very thorough in diagnosis and treatment. Highly recommended.

The staff and Doctors are all very kind and listen to my concerns…read more I would highly recommend them.

I have been a patient of Emily Thai's for many years. I can literally say that she has SAVED MY…read moreLIFE. I tell everyone I know to go see her. GET YOUR SKIN CHECKED! I have my 3 adult children, my husband and many friends go see her. She is the BEST - and it is obvious she LOVES what she does - she loves her patients - and her bedside manner is incredible - she is warm, intelligent, friendly and makes you feel important and comfortable (even wearing a paper gown!) - and she listens to your concerns. In the past 3 years I have had 5 instances of skin cancer - 1 basal cell under my nose that looked like a tiny little pimple but required Mohs surgery AND reconstructive plastic surgery the following day; 3 squamous cell that required Mohs surgeries; and 1 invasive malignant melanoma that required an immediate wide local excision. NONE of them looked like what a typical cancer of that type would look like. But Emily Thai has an EAGLE EYE and she can spot a questionable area on your skin quickly. I go in with a list of concerns every time I see her (which is every 3 months now) - and we go over each one - and then she finds things on her own that I never even saw. She is extremely thorough - and I TRUST HER completely. We work as a team - and if I have any questions about a new spot that could pop up - I can call her office and get an appt if needed. She is very watchful over my skin - and we don't take any chances. in addition to the 5 skin cancers I have had - I have had MANY atypical moles and pre-cancerous spots removed as well. Because Emily is that good - and she is stopping these areas before they turn into more skin cancers. I am a fair skinned, light eyed, blond-haired Irish girl who grew up in Texas - and has OVER-loved the sun and abused tanning beds for way too many years. I wish my younger self knew the damage that my older self is dealing with now. But now I am careful to stay out of the direct sun, use sunscreen and wear protective clothing - and go get my skin checked every 3 months by Emily Thai. I truly cannot say enough good things about Emily Thai and the Clinical Skin Center. She truly has saved my life and ensured that I have many more good years ahead. Get your skin checked people!

If there were only one word to describe dermatologist Emily Thai, it would be "exceptional". Today…read moreI told her she had done the most thorough skin cancer screening I ever had. No one has even taken that amount of time. She also took the time to answer several other questions I had about my skin. My son and I have seen her multiple times and she has always been extremely professional and with the nicest bedside manner.

I've been to this office 3 times and each time I've walked away with a great experience! When it…read morecomes to doctors, it's hard to be able to say that but it's true with the clinical dermatology center. I enjoyed it so much that I even brought my Husband for his annual check up. He had the practitioner Lexi Lepecha and I saw her today! She is so kind, has an awesome bedside manner, and very meticulous and thorough. You leave feeling really confident that your appointment was successful and all issues addressed. I already booked my next appointment. I highly suggest this location and Lexi!

I rarely leave reviews, but I feel like this needs to be said. The receptionist was, without…read morequestion, the most unfriendly and unwelcoming customer-facing person I've ever encountered. From the moment I walked in, their tone was cold, dismissive, and at times outright rude. Simple questions were met with visible annoyance, and there was little to no effort to be helpful or even polite. It made an already stressful situation feel even more uncomfortable. That said, once I got past the front desk, my experience completely changed. The PA and the technician in the back were absolutely wonderful--kind, friendly, and professional. They took the time to listen, made me feel at ease, and provided great care. It's unfortunate that the first point of contact left such a negative impression, because the clinical staff truly deserve recognition for the positive experience they provide. I hope management takes a closer look at the front desk experience, because it doesn't reflect the level of care happening behind the scenes.

I usually use NP Christine Ibarguen, and she's excellent. Very responsive and takes as much time as…read moreneeded to assess medical issues, answer questions, and provide care. The office is also really great. Front desk staff are very polite and helpful, and they help quickly with requests for refills and other issues. These may seem like small issues, but when every month you have medications that need to be called in, etc., responsiveness can make a huge difference.

I have been with Dr. Cleveland for over 20 Years and am now a patient of Dr. Burns, who is…read morewonderful! She is efficient, knowledgeable, and really listens to the patient. She recently convinced me to have a mammogram when I thought I no longer needed them. They found some calcification and I had surgery to remove it. No radiation or chemo needed! Left undetected, I may have faced a much different outcome. I recommend the IMG practice to anyone looking for good primary or internal medicine care. Louise Battist, Reston