My experience is a little out of date, but given the struggle I had finding a well-reviewed clinic…read moreof any kind, I really want to put this one up on people's lists. I visited a few months ago (end of June) for a cough that didn't go away after the wildfire smoke had hung around Ottawa. I also suspected a UTI. I arrived before the clinic opened. It's located inside a department store (and there's a Timmy's at the other end). There wasn't a place to sit outside the clinic before it opens, but there was patio furniture set up for display nearby :0 Nobody seemed to mind me setting up there for the hour or so. Once I was inside, I was able to be seen fairly quickly. The facilities are clean (you would hope so, of course, and they are), and the RN I saw was really kind and listened to me. Turns out I had bronchitis (and no UTI). She prescribed me a puffer and gave me instructions on how to use it/for how long. Then I was on my way. I'm relatively new to Canada (a permanent resident from the US), so I'm also relatively new to the walk-in clinic system. But like an urgent care clinic, it seems critical to show up early. Being first in line helped.

Claims to be "first come first serve" yet I've been waiting several hours to be seen and several…read morepeople have went ahead of me. Awfully rude receptionist.

If you can avoid going here pls do…read more I had to get an x ray done and unfortunately you can't make an appt, walk in only I was waiting for almost 2 hours before I saw the x ray guy. At this clinic if you're mat ch ing certain criteria then a walk in patient will be pushed later in the queue to take those other patients into priority. I understand there's a need but with only a few people originally a head of me it shouldn't have taken that long especially as a some of those folks were there for other reasons.

Having worked in medicine, being aware of the inadequate funding for medical infrastructure, up to…read moredate equipment etc, I was impressed by the quality of care I received at this clinic. Yes, we wait-we wait everywhere- yes, some staff can be rude but rudeness does not equate bad care-(one forgets that many patients are rude, abusive and that is why we have signs that "such behaviour will not be tolerated"). Once seen , I was appropriately assessed, sent for an additional test, seen again and prescribed a treatment that was discussed with me, . At the end of the day, what else can we ask for, except to bring a broken antiquated system into the 21th century! Politics, promises, and more of the same. Working in this industry is difficult and the rate of burnout is high. Many people go to ED's, urgent care clinics when there are no urgency, because it's free. Consider adding a fee for service when the issue is not emergent, and please, do not ask physicians to justify why they did charge a fee by having to fill countless forms (another way of adding more red tape). I just wished somebody would get on with fixing what used to be a good health care system to the current one we have: an embarrassment!

Femur surgery by foot & ankle surgeon. Bad outcome…read more After three days waiting in Ottawa Civic room713 my distal femur fracture internal fixation surgery was done by Drs. Lalonde and Muellenkamp. Both are foot and ankle speciaists. NOT knee surgeons. It did not go well. My result is a large hard lump on the outside of my right knee. I am told this is a misplaced/displaced screw from the surgery. An entirely depressing outcome. His solution? Open the site again and put the hardware back where it should be. Why was this not done initially? No answer. I would never, ever recommend Dr. Lalonde for any procedure. This is the worst of Canadian 'health' care. I am off to Toronto at my expense to have this mess fixed correctly. A similar situation happened twelve years ago also at the Civic when Dr. Philippe Phan, spinal surgeon, operated on my left wrist and did not inform me pins had bern inserted. I could not flex my wrist so I travelled from Ottawa to Sunnybrook Hospital in Toronto to have the wrist re-opened and the pins removed. Wrist then worked fine. There are problems in orthopedics in Ottawa.

I will give three stars because of the fast and decisive treatment of the paramedics, which…read moreprobably saved my son's life.. They advised me he go to emerg asap due to Oxygen levels becoming dangerously low, his seizure and vomiting and complaints by my son of feeling dizzy. Fast forward to diagnostics about 3 hours later. They found pnemonia both lungs, aspiration and his blood levels and bloodwork were off the chart for abnormal. I highly commend diagnostics in their finding out immediately and caring for my son. However, the RN's who attended on day and night shift, were clearly looking annoyed because of my son's inability to communicate and when I asked for clarification on two concerns I had for him. A urinal was promptly placed on his table and specimen bottle, telling him to urinate. My son had not drank or eaten in 9 hours by that time, he was not able to unrinate. I waited 4 hours for the physicians to determine how to adjust his 4 seizure medications, and I was grateful they took the time to check carefully into this. So like I said, diagnostics and the neurologist were five star in treatment. Nothing was offered for my son to eat or drink as of 8 that night. When my son was given the prescriptions and told he was able to leave, they placed all paperwork on the table and walked away. I was not even offered a wheelchair to bring my son to the main doors so we could get a cab. I am a 64 year old woman, my son is 27 years old special needs with autism and epilepsy and a diagnosis of aspiration pnemonia. Given the circumstances, I honestsly feel the nurses on duty for my son could have shown a little more understanding and less annoyance, considering I barely bothered them and there were a lot of other patients ringing the bells non stop. I did not bother anybody once. I am a Registered Practical Nurse so I get the stress on working Christmas Eve. But, this treatment was clearly unethical, particularly since I had to practically carry my 256 pound son to the emergency doors because not one staff cared enough to bring me a wheelchair to help my son as we left. I would not recommend this hospital to my worst enemy.

The staff is horrible at the front desk for reception. Never answer calls, or return them, rude,…read morenever a pleasant greeting... Not sure how someone gets hired to be the face of a place when they aren't nice or polite or well tempered. Latest upset is I left a form last November with them when I brought my mom for an appointment. They never called to say it was filled out. They did say I could just get it when I next came in seeing I don't live close by. Came on today and they can't find it. Worse even is that there was not even a note on my account about the form being handed in in the first place. I was questioned if I even left it with them. Rediculous. If I didn't love my family doctor I'd switch already. Luckily you can use now a kiosk to sign yourself in with so you don't need to speak with them as long as it's straight forward. Regardless, if I could give this place no stars at all I would. Also I'd like to add I wasn't even offered an apology for them losing the form. They told me just to have my doctor print it out during my appointment... Shouldn't this be something they can help with? Would have taken maybe five minutes tops but apparently they rather I waste the doctor's time. *update one of the assistants (who was so nice and understood why I was very frustrated) found my form when I told her what happend. She went to double check and found it. Like I said earlier the staff are great just reception is awful on a regular basis no matter who they hire over time.

I had to get my foot x-rayed the other day, and decided to stop by the Rideau Valley Health Centre…read moreas it seems to be the closest to my house. It was my first time here. The centre host a variety of services, such as doctors, a pharmacy and diagnostic imaging. I went to the diagnostic imaging are for my xray. It was quiet (perhaps due to the election) so service was quick. I waited perhaps 20 mins and was taken back to get the xrays. The lady at the reception desk said the usual wait is about an hour or two I believe, but it was quiet that evening.Getting the xrays done took a whole 5 mins and that was it! The staff were very kind and polite. The centre was also really clean which I like. Overall, very satisfied and I will keep this place in mind next time I need xrays.

I always have to wait around 30 minutes on the phone for my call to be answered !…read more And we always wait close to 2 hours to be seen by our family doctor !!! If you can't see your patients on time, please book them properly

Show up on time and wait, wait, wait. Booked an annual…read morephysical with Dr. Meena Sharma for January 4/25. Five days before got a phone call saying my health card was invalid. It was not. Two days before got a 'reminder' phone call. One day before got a 'reminder' email. So, I showed up five minutes before my noon appointment. There were 11 people in the waiting area. At 12:05 PM got called in to "check my "vitals" which included height and blood pressure but not temperature or weight. Was sent back out to the waiting area at 12:10 PM. And there I sat until 1:10 PM - 70 minutes after my scheduled appointment time. Patients showed up and left and when I checked about the delay, I was told the number of people still "in front" of me. Not helpful. Finally got invited into the inner sanctum. In the examining room a "physician assistant (PA)" took my history (already in their system; no changes) and conducted the entire physical examination even completed the Lab Requisition. Screaming child in the next room throughout. No Dr. Sharma in sight. She appeared ten minutes after the exam, signed the Requisition and asked if I had any health concerns. Certainly not here! I left never to return. I will visit my dog's veterinarian before I go back there. Santé Alliance Health is a commercial business masquerading as a medical clinic. They have a multi-page handout listing extra charges. A missed physical is $80. A prescription renewal is $20 by phone or book an in-person appointment (for which they bill OHIP the consult fee). There is a connected pharmacy to which they can refer you for "convenience". They overbook appointments with no respect for patients' time. Avoid. The ER is better.

I was extremely impressed with Dr. Shi and his amazing team at Vital Medical Centre for seeing me…read moreso promptly when my eczema flare-up became unmanageable. The care, compassion and professionalism shown to me was exceptional. I also appreciate the follow-up care which ensures my treatment is monitored. I would highly recommend them without any hesitation. Thank you kindly! Sylvie Deschamps

Patient care is not a priority at this clinic, which should be avoided. I was a patient of Dr…read more Mikhael. I have a sunspot on my ear that had been treated twice before with liquid nitrogen. I was scheduled to have it re-examined in June 2020 but my appointment was canceled as Dr Mikhael was away until September. I indicated to receptionist that a lesion had developed and could I be examined by one the other dermatologists. The short and rude answer was "No" and they would call me at a later date to reschedule. I didn't see Dr. Mikhael until October. She cooly indicated I was rude to the front desk staff and I explained why I was upset. A biopsy of my ear reflected basal cell cancer. I was referred to a surgeon who was unable to remove all the cancer. I will shortly be undergoing further surgery at the Civic Hospital Mohs clinic. Can't help think this could have been avoided!

Very Impressed. Over…read morethe past 30+ years I have been attending the various practices that have operated in this space and have been quite satisfied with the care I've received. Yesterday, though, i had an especially positive experience. I was there for a fairly significant procedure, but before starting, the dentist, Dr. Abdullah Abdul, re-examined the tooth in question and reviewed with me its condition, concluding with asking me if I wanted to carry on with the procedure. In our discussion he was very open to say that, although it is at risk, the tooth currently is in good shape and could never require the procedure. This gave me the opportunity to weigh whether I wanted to move forward and I decided not to. He was quite fine with my decision. I found it very positive that he checked with me again before proceeding with the procedure, even though it meant a loss of income for him and the practice and, likely, a gap in his billing time.

Honestly the best dental clinic or ANY business I have been to! I first booked this place because…read morethey had such great online reviews (my boyfriend insisted I go to the best reviewed place but I was sceptical) but once I was there I was overwhelmed with SUPER positive and caring attitudes. The front desk is so kind and accommodating. They really care about their customers with tons of 'customer appreciation' contests/gift cards/comment cards! I didn't feel like they were 'ripping me off' or upping the prices which was one of my main concerns going in. I almost don't want to tell people because I feel like I found a real GEM but they deserve the credit! Bonus: open Saturdays and late!

Excellent Service. Was in and out in 30 minutes…read more Mala was the BMD technologist. She is so sweet and knowledgeable. Free parking

Have been using this service for years and let me say it is only because there is no other option…read moreavailable. Although, for the most part, their technicians are great, their customer service in terms of booking appointments is horrendous. Booking on the website is quite useless, it gets you no where apparently. Booking by phone you get wrong info as to when appointments may be available, you have to email your requestion and wait for an email response. Which in my case, flies in the face of the info i was given on the phone. When I called back i was told the phone person couldn't see appointments for the next month although when i called a week ago she could apparently see appointments for the next week that were available. 3 star rating is based solely on the technicians.

I travelled to see Dr. Redfern at Ottawa Performance Care from Victoria, BC, for treatment for…read morepost-concussive symptoms I'd been dealing with for 6 years. In those 6 years I saw many different practitioners but none were able to explain to me exactly what was going on in my brain and come up with an effective treatment plan. I was frustrated and felt entirely defeated as no one had answers for me and I'd been at a plateau in my recovery for about 3 years. Dr Redfern was able to explain to me exactly what was happening in my brain, within our first appointment, and explained clearly how treatment would unfold and what results I could expect. I saw Dr Redfern for treatment twice a day for 5 days. For the first time in 6 years I now feel that I am finally on the path to making a full recovery. Through treatment at Ottawa Performance Care, the building blocks are now in place for my brain to start healing. I finally have hope that I will be able to step back into fully living my life. It will take a bit more time for my system to catch up to the adjustments my brain has gone through, but I have already seen noticeable improvement. I'd also like to highlight Dr. Redferns encouraging and genuine nature, this is an incredibly important skill set for a practitioner dealing with what oftentimes are symptoms that have limited ones life and caused varying degrees of trauma. He was able to be lighthearted and make jokes that had me laughing during treatment, and also listened patiently and sincerely when overwhelm or emotions came up. This really impressed me. His communication before and after treatment were also great. Post treatment, the same day, I received an email detailing some resources to look into, to continue my healing. He even included several suggestions of places to visit in Ottawa the following day as we had one spare day in the city. I am thoroughly impressed with Dr. Redferns capabilities, skills and knowledge. He truly understands how to help patients recover from brain injury, and this is an incredibly rare ability. If you or someone you know has had a concussion, the answer may not be 'keep resting' as I was told for several years, there IS actual treatment available. At some point you have to be able to stop resting and actually live your life again. It was absolutely worth traveling halfway across the country to seek treatment at Ottawa Performance Care and I would highly recommend the concussion rehabilitation program with Dr. Redfern to anyone who is suffering with symptoms following a concussion. Dr Redferns passion for helping his patients heal and live without limitations from injury is obvious. I am so grateful to have been connected to this program.

From the owner: Ottawa Performance Care (OPC) specializes in integrating neurology based treatment and modalities…read more OPC doctors take pride in their ability to return patients to active duty/ play in an industry leading time frame. Treatment schedules are designed to accommodate our patients needs in an urgent manner. All critical resources for treatment and aftercare of injuries are available at their location in the Ottawa Trainyards.

I met my friend in her neighbourhood for a tour. We met at this Shoppers Drug Mart (SDM) as our…read morestarting point. She got there first. I was briefly sidetracked by a woman at COBS bread on the same block handing out samples of its apricot delight loaf. When I got to this SDM, I read the sign saying that I couldn't bring in food. Ugh! I texted my friend to let her know that I was devouring a bread sample and was outside. She let me know that she'd be out soon. It was a bit of a bummer that I couldn't meet her inside. It was hot, but bearable to be outside to sample a carb with fruit. We walked around for hours. It was a fun, memorable day. We parted ways and I decided to visit this store at long last. It was nicely air-conditioned. If you need to beat the heat, come here and shop. It's a perfect rating for me on the cool-yourself-off-on-a-summer-day scale. I liked the beauty section. I normally invade the nail polish and nail care aisle first. I liked the variety of polish brands and colours. It was cheerful and inviting. It had a nice selection of dairy-free beverages. I was pleased seeing Silk cartons of soy, oat, and almond beverages. My local SDM doesn't have that variety at all. I could tell from this section of the store that this SDM was different and so special. I had a tough time tearing myself out of the snacks and candy sections. I didn't need any, but it was tempting seeing Smart Sweets and lots of chips. It felt like heaven and terribly deadly on vacation. I ended up in the cold beverages section. There was a sale on pop. I could get two bottles for $4. My thirst was still there from sodium fest 2023. We had visited a Thai eatery for lunch and it took the rest of my day getting rid of my thirst. I got a sugar-free Fresca and a zero-sugar cherry Coke. I paid at the checkout. I got the nicest, friendliest woman who helped me out. I paid with a debit card and had my PC Optimum barcode scanned from my phone. Done! I thanked her, grabbed my items, and headed to my car, which was around the corner from this SDM. I cracked open the Fresca and drank it as I walked over to my car. It was refreshing and had the right tartness that I needed at this moment. This drink would be my third of six post-sodium lunch to try and extinguish my thirst. It was cold and perfect as I headed over to Tealive to pick up some takeout before heading back to the hotel. I had the zero-sugar cherry Coke in my hotel room. So good! I don't have cherry pop that often. This one hit the spot. I loved visiting this SDM. It's a decent one. I wish that I had one in my neighbourhood loaded with everything that I love, and may or may not need. (302)

So, my local drug store has a great redeeming feature: not so many people go there…read more Which means that their relatively high humble food section occasionally gas great bargains, when perishable items approach their best before dates. Two dollars for a dozen coffee pods? Snagged that bargain. And ninety nine cent bacon? Still have some of that in the freezer. But maybe I shouldn't be tipping other people off about these great deals...