The most traumatizing experience I've ever had…read more After my accident, my brand-new 2024 car was towed here by the shop owner, who told me he worked with Progressive Insurance. About a week later, I learned that my car had been taken apart without my authorization. He stated this was how the insurance would want to see it. When I called my insurance company, they told me no work should be done until their adjuster inspected. I relayed that to the shop, and the mechanic acknowledged it. The next day, he sent me a photo showing the car reassembled and said it was "all done." At that point, there was no mention of fees or issues. Two weeks later, after escalating my insurance claim, I reached back out. That's when I was told my car had been "repoed" and that I should contact my bank -- even though I was not behind on payments and had never missed one. When I checked with my bank, I discovered: * I was being charged over $3,500 in "storage fees" for just 18 days. * A mechanic's lien with intent to sell had been filed against my car after only 10 days -- something I was never notified about. * Nearly $1,000 in additional towing charges were added when the vehicle was moved to a repo yard. At no point did the shop ever contact me about fees, present me with an invoice, or give me the chance to move my car. This created unnecessary stress for me, my insurance company, the DMV and my bank while we sorted through it. This was one of the most difficult experiences I've ever gone through. Still, I believe there are blessings in everything. Based on my experience, I would strongly caution anyone against taking their vehicle here.

Big joker towing it's Saturday I'm on the side of the road. What can I say about Mr Raynor very…read morenice Thoughtful very helpful and concerned for my wellbeing I highly recommend this company call this company 5 stars all the way through thank you sir. Went way above and beyond to help me. -Bo genesis gv80 no oil plug

Best tow truck driver ever, he will follow you to the beach and make sure you get there safely,…read moreany problems don't worry he will load you up and take you to the beach. And when you ready to go home, he will bring you back for free, just give him a Gatorade.

Met the owner at Kaze and had a couple laughs, drinks were involved and I got a little too far…read moregone. I ended up getting a tow from one of his workers and it all worked out. Great fun, great help, and all around would recommend them in every way I could.

Well, you're wrong. Because as soon as I put a new cap on, the problem went away…read more It was very disturbing while driving on a busy highway, and I had to stop to look for an auto part store to get a new cap and pump the air.

Service is top tier, they will pump your gas, replenish air in your tires and always available and…read morewilling to help!

I'm looking for the 6-star but can't seem to find it on the app!…read more Great guys smooth and fair quote and pick up process. Answered the call responded. No headache no excessive or unreasonable processing. Just timely service and simple straight forward customer service. Exactly what you need when going through a tough time with your vehicle.

I called (919) 913-6463 at 10pm and I spoke to a gentleman who was very helpful. I told him my…read morevehicle was stuck in the mud. He was very professional, assessing my situation to bring the right truck to get the job done. By 11:15pm I was free and on my way. Highly recommend Barnes.

Timely, convenient, and honest automotive maintenance and repair shop that is family owned for over…read more30 years. I buy my tires here, get oil change and they properly diagnosed and fixed my check engine light for a fair price!

I called on a Tuesday afternoon because I needed to drop my vehicle off Saturday morning to have my…read moretailpipe fixed that is separated from the muffler. The guy I spoke to over the phone said I could drop it off first thing Saturday morning. I have to be in at work starting at 1:30pm that day too so I asked if they will have it done before that. The guy said "oh yeah, we'll have it ready for you before then." I dropped it off that Saturday at 8:30am and received a phone call later around 10:30am saying that my vehicle was ready for pick up. I went in and the guy said if I was aware about the tire. Confused, I asked him "what about the tire?" and he said that there was a piece of fence stuck in it so they patched it. This is not what I brought the vehicle in for so I went outside to see if the tailpipe was patched and it was still separated! I went back in to inform them why I had brought my vehicle in originally and they had no idea what I brought my vehicle in for originally. They proceeded to inspect my vehicle to examine what needed to be done, got me a quote and said the muffler and tailpipe had to be fully replaced. I asked if they could do it that same day despite me having to go into work later. He said they couldn't get it done that day because they don't have enough staff and would have to order the parts. So not only was I charged for a service I never requested, my time was completely wasted, and the service I had requested over the phone was never accurately annotated/documented to ensure that my service was taken care of on my vehicle. Not to mention, if you don't have the parts available why would you tell me over the phone that my vehicle would be fixed that same day? Complete lack of attention to detail, communication, and consideration.

I have been going to Scoots for auto service for the last couple years. Last time I went was…read moretreated with the worst customer service by a middle aged man complaining about my parking than gave me attitude when I told him the older gentleman that works in office.told me it was ok to park the way I did. He then proceeded to raise his voice saying it didn't matter. Good service would've been. "I'm sorry if that happened but the rules are... Or what we would like to have happen is... And from now on, could you please do that?" I'm very disappointed with that type of customer service.

I highly recommend this towing service for their prompt and professional assistance. The pricing is…read morefair and transparent, offering great value for money, most importantly they were very helpful.

I was treated very well and they did a beautiful job. Efficient and friendly and quality work. Was…read morerear ended by a hit and run with trunk, bumper, camera etc. damage. looks like new in just 1 week.

I'm new to the area and needed help replacing my son's broken side view mirror. I brought my own…read morepart to CARSTAR Autobody of Cary, and they went above and beyond! Not only did they install the mirror quickly and for a very reasonable fee, but they also took the time to clean the interior of my car and even gave it a wash. I was so impressed with their professionalism, the cost, and how fast they got everything done. These guys are fantastic -- if (or when!) I break something else, I'll definitely be coming back. Highly recommend!

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts