Physical and Occupational therapy ; individualized program depending upon need. Staff are very…read moreknowledgeable and caring. Front desk staff are efficient and accommodating. Location convenient for Riverdale Bronx , N.Y. residents.

I needed occupational therapy for my wrist and arm and glad this business is in North Riverdale. I…read moreworked with Monika and she did a very careful assessment for our first appointment and overall, it took me about a month of sessions to feel no pain again. She works on you using TENs and another muscle simulator that does sound waves, followed by a massage and teaching you exercises that you can also do at home. Making appointments was very easy, and the therapists are very personable and friendly. Highly recommend if you need physical or occupational therapy. Bonus points for the business allowing Mt. St. Vincent students to intern while pursuing their degrees.

Eastchester Rehab. Be careful they pay to have bad reviews removed…read more Run away, don't walk! If you love your loved ones please do not, I repeat, DO NOT bring them to Eastchester Rehab. The first week my mother was placed here, they were very attentive and caring. But don't let that fool you. The scenario will change in the second week. They stopped cleaning g my mom and the lady that shared a room with her. I'd get there early in the morning and you could tell that overnight they were not cleaned. I would have to start the search party and look for someone to help me get the people that would clean them. It would take forever. The respiratory therapist, Fernando was nice the first week but then was never around and had an attitude like we were bothering him when we'd ask him to please suction my mom's trach. Even when I'd ask another respiratory therapist to help my mom's trach he'd begin whispering in their ear which was so unprofessional. The nurses there did not help much. It was Everyman for themselves. My mom needed to have a picc line out in because she became very anemic and needed to have Intravenous iron complexes administered. Unfortunately my mother acquired a bacterial because during the procedure an individual did not clean their hands. Needless to say my mother had to be rushed to the hospital. My mom passed away 6 days later. Please for the love of God and your loved ones. Pass this place up. They should be closed down. The lady who my mom shared a room with died a week later. They are very careless. They removed my first review that I left but I will post it over and over again to save you all from this nightmare.

Please, if you love your loved ones, turned them away from this place. I've never seen a more…read moredisorganized rehab. My mother was never cleaned as what I would be there every day. I would have to look for someone to clean her. Sometimes the staff wasn't even around to help. I'd have to look all around the floor to find somebody. When I needed her trach to be cleaned, the respiratory therapist always had an attitude. The place always looked unsanitary. I'm so happy I got my mother out of this place. Lord knows what would've happened to her.

Highly recommended One of the best in the business. The staff ensures that you are taken cared of…read moreand are very patient listening to your concerns.

From the owner: Our Hands On Physical Therapy team will run a detailed physical examination with every patient and…read morecarry out complete assessment of injury or discomfort thereon specific program of corrective treatment and preventive measure will be developed. Our PT team will explain the diagnosis and create a personal plan of care most suitable for your condition. We will educate you about exercises plan and pain preventive techniques which you can perform at home and work place for boost up your recovery and most importantly prevent any recurrence. WHAT WE DO Orthopedic: Back Pain, Neck Pain, Knee Pain, Shoulder Pain, Lower Extremity, Upper Extremity Neurologic: Sciatica, Carpal Tunnel Syndrome, Spinal Stenosis, Pinched Nerve Neck, Pinched Nerve Back, Numbness / Tingling Other: Balance & Gait, Muscle Spasm, Loss of Mobility, Post Surgical, Sports Injury, Muscle Weakness

My visit today was bitter sweet. I'm happy that my knee is almost fully recovered, but sad that…read moretoday was my last PT session with my favorite therapist at WSPT. When I first started my therapy four months ago (wow), I was on the fence about this place and almost gave up. It's the first time I have ever really injured myself, especially my knee, and didn't really know what to expect. I went through several PT's there and wasn't really happy with my experience at first. However, after being shifted around to several therapists, I finally landed in the hands of someone who I felt the most comfortable with. She's very professional, personable, passionate about her patients, informative, and most of all really sweet. I can go on and on! You can tell when someone really Loves their job and is passionate about what they do. With that being said, I would totally recommend this place to friends and family. I would especially recommend that you get with the PT(s) that took care of me, Christina Brigante. She's awesome and knows her stuff. She will get you back to better in no time. Even though Christina was my favorite (LOL @ Nick), I have to give a shout out to Nick Malize! He was my second back up PT and was also fun to work with. He's just as good, knowledgable, and a really nice guy. I'm glad that they both teamed up to help me progress with my healing. They will be missed! The facilities are really nice, clean and fully equipped! There's also plenty of indoor parking and it's FREE. All good stuff. Good Luck with your experience and Happy healing!

The receptionists were rude and unprofessional. As an elder with sciatica and in excruciating pain,…read moreI was given the runaround after no one asked how could they assist me -- they never looked up and I had no other recourse but to announce my presence. It appears as if you don't speak Spanish you're considered a non-entity -- what a shame

Because of a fall, I underwent a complex surgery to totally reconstruct my elbow: titanium implant,…read morerebuilt ligaments, bone screws, etc. After that, my arm was basically paralyzed and I had horrible pain. The surgeon told me that my only hope of regaining even partial function was months of occupational therapy. So I went to see a physiotherapist affiliated with a major NYC hospital and medical school. Her assistant reviewed my records, took one look at my arm, and said, "You need Michelle Torres." She was right: Michelle and her team gave me my arm and hand back, and I will be grateful to them forever. First, Michelle is an absolute expert. She carefully explained every detail of my injury and recovery (much more clearly than the doctors did) and knew exactly what was needed to fix my arm, from shoulder to elbow to hand. I couldn't even write my name at my first appointment, but regained new abilities every week. Second, Michelle actually made the entire process enjoyable. In the center of her large, open office is a curved table, with patients doing various exercises on one side and Michelle or Liz on the other, giving individual guidance and help. Although every person there is recovering from injury or illness, and probably even working through pain, the room is always filled with conversation and laughter. Everyone is working hard while smiling, laughing, and sharing experiences in English, Spanish, or a combination of both. Thanks to Michelle, I actually found myself looking forward to occupational therapy each week. My recovery was long and challenging, but Michelle, Liz, Aida, and Lizbhette genuinely helped me get back to living my life. I cannot recommend them strongly enough.

Michelle Torres genuinely cares for her patients and is exceptional at what she does. For example,…read moreon my first visit, Michelle pointed out how my arm was improperly casted and took it upon herself to make a new cast although the insurance company would not cover this additional service. Upon my follow up to the Dr, he took note of how the new cast provided a better support to my recovering injury. Furthermore, she proved to be an advocate on my behalf when the insurance company attempted to reduce the doctor's recommended therapy sessions. Aside from her medical proficiency, Michelle's bed side manners are incredible. Her willingness to listen to patients and her warm demeanor puts clients at ease. Additionally, the facilities are well maintained and wait times are minimal. The staff members are amiable and resourceful; they take a great interest in accommodating patients' needs.

Nic is very informative. Staff helped and inspired me to accomplish my OT goals…read moreVery friendly atmosphere. Location is very convenient

The Best Place i have visited yet! also Staff was amazing even over the phone. very clean office…read morethe gentleman over the phone was the Most charming person ever. I Highly Recommend this place..

My mom has been at the Plaza for a few months. Diagnosed with dementia on top of other conditions,…read morethe type of care she is receiving is good. Recently 2/14, she had a serious melt down. Ms. Garcia on the west wing - 6th floor was a life saver. She calmed my mom down like I've never seen before. The 6th floor is maintained well and the staff from the kitchen, nursing, aides are truly remarkable. The 2nd floor smells awful and sometimes the elevators. I can truly say it's not the case for the 6th floor. I am grateful to the staff and especially Ms. Garcia for her professionalism , care and compassion.

My Experiences At The Plaza Rehab Nursing Center Of The CITADEL CARE CENTERS CORP Has Been Wholly…read moreDegenerative & Overall Lacking In Competent Skilled Staffers Far More Than Actual Competent Staff! I've Experienced Upon Numerous Occasions Foreign Nurses Giving Me The Wrongs Medications In My Meds Cup Some Of Which Had The Serious Potential Of Causing Me Internal Bleeding! 2) I've Experienced Facility Records Dept Stalling In Giving Me My Chart Records, Then Upon They Each Time Finally After Months Of Waiting Rendering Them They Were Always Incomplete & Sometimes False Information Or Otherwise Wholly Deceptive Statements! I Was Upon an Occasion After My Complaining that they the records office didn't give me particular Records Presented Me A Computer Typed Form They'd Claimed I'd Signed That I'd Recieved Those Particular Documents,,,The Signature Was Forged,,In That They'd Taken A Signature Of Mine & Sloppily imposed In Upon This Fake Form(false Signature Making Said Form Fake) It Was Stupidly Obvious That The Signature Had Been Taken From Another Document One of Very Few I'd Ever Signed For Them To Date,, The Outlined Around The Signture Was Obvious Indicating the Section Cut From An Actual Document Then Placed Upon The Fraudulent Reciept Form! 3] There Is A Huge Interactive Comprehention Gap Between Foreign Nurses That Dont Speak Clear Inglish I An Many Other Patients I've Observed Have To Touch On Points Mulriples Times As They Simply Don't Have Easy Comprehention With Their Respective Language Accents Thus I Myself With Some Nurses Have Difficulty In Undertnding If They'd Understood My Medical Needs! 4) I've Repeatedly Experienced Gross Incompetence From Nurses & Nurse Managers With Change In Meds & Suppliments Taking Weeks To Well Over A Month To Be Fullfilled! 5] Environmental Hazards With Lack Of Heating In Winter,Lack Of Propper AC During Summer With Indoor Room Temps Reaching Dehydration Efdects upon My Body! 6) I've Experienced Theft Of My Personal Belongings & My Things Having Been Gone Thru BybSusoected Staffers! 7) I've Experienced Attending Staffers Acting A Manner Suggesting They Were Recivering Substance Abuse Addicts Or Actively Engaging In Some Sort Of Substance Abuse! 8) I've Head Food Poisoning Approximately 5 Times Because Of Encompetently Prepared Foods! I've Experience Undercooked & Overcooked Foods Upon Almost A Daily Basis Over Period Of Two Years! The Facility Has Never Adhered To My Dietary Chart Upon A Weekly Basis! 9) I've Exoerienced Staffers Attempts At Bullying & Coercing Me To Sign Documents Signing My Right To Sue Or Report Conditions Within Facility & Paying For Services I Would Not Ask For Nor That Insurance Would Pay For, Thus I've Never Signed Such A Document In case Those Scenarios Happen Or Whenever They May Happen! I've Experienced Facility Pairing Obvious Mentally Disturved Patients Upon One Level Or Another As A Roommate One Exibited Violant Threatening Charactoristics! Another Patient Compulsively Masterbated 8 Times Daily While Moaning Audably,,Facility Refused To Remove These & Other Disruptive Past Roommates Forcing Verbal Confrontations That I'd Reported To The State & City! 10) I've Experienced Facility's Physical Rehab Dept Lacking Grossly In Propper Rehab Equipment To adequately Coherently Rehab My Injuries! I've Also Experienced They Only Spend 2 weeks On rehabing My Injurues,in fact A Therapist At The Facility What Appeared To Me To Be Deliberately Dropping Me On My Right Leg That Had a 95 degree Angle Functionality popping The Big Ligament In My Right Knee That Hindered The Functionality Of My Saphenous Vein Risking Edema Wounds Forming! 11] I've Experienced Encompetence From The Facility's Woundcare Team Doctor Further Risking My Health! 12) Upon My entering The Facility I'd Experienced Attempted Assault From A CNA Not Taking No For An Answer In My Refusing To Let Him Strip My Clothing Of Claiming He's Looking For Other Wounds On My Body,, I Had To Put My Arns Up To Block Him From Touching Me After Saying No 4-6 Times As He's Reaching Out To Grab Me To Strip My Clothes Off! 13)I've Experienced Passing Out Due To Bacterial Poisoning & Dehydration Altogether! I've Experienced Roaches & Unsanitary Conditions Because Of Encomoetent Housekeeping Supervision Of Lazy Housekeeping staff,but Most Of The Housekeeping Staff Are Very Competent With Great Work Ethics As Well As Many Other Staffers But That Barely Makes Up For Health Threatening Encompetence & Administrative Operations Of The Facility! There Is Much More But My Hand Is Tured! To date I've Not Been Properly Rehabed With My Amputation At The Calv Muscle On My Right Leg With The Broken Left Knee Ligament & Saphenous Vein, In fact Now That I've To Undergo Surgery To Repair It My Rehabilitation Will Take Another Year! OH Almost Forgot It Took Months For This Facility To Address My Broken Knee Ligament As The Then Nurse Nanager Lied On My Chart That There Was No Injuries From My "ACCIDENT"!

Not the "4 out of 5" rating it claims to be!! AVOID AT ALL COSTS…read more After a week's stay at Montefiore, my mother was scheduled for two weeks of REHAB at this facility. WHAT A MISTAKE I MADE PLACING HER HERE! The morning after she arrived, she became sick. After a few days I took her home (Room 206B) because she kept coughing up phlegm. It became worse, and I didn't want her catching anything...like a pneumonia [or worse]. First off, I didn't realize how "out of date" this facility is; the online pics must be outdated too, because it didn't match what's there today). My friend's mother worked there when I was a teen (I'm 59) and they haven't updated anything since. The nurses are understaffed, and when you ring for them, it takes a while for someone to answer. Twice my mother had get up (and with a walker) walked to and waited at the front desk for someone to come. One night her "roommate" fell off the bed for a second time, and it took 16 mins before someone came in. Upon arrival, the aid on duty had an attitude and scolded the woman for falling!! There was only one rail on the beds (not two); and the meals were usually cold by the time they arrived. Many times Mom had to ask the staff to reheat them her food; which were delivered with a large side of attitude. While showering, my mother saw a cockroach...and the next day, there were two in her room (it's been 24 years since we've had roaches so, I had to fumigate her clothes/suitcase to make sure there were no stowaways). There is no rehab on the weekends (the rehab people were very nice to her); and when my mother asked, the woman at the desk told her, "This is a NURSING home" (even though the building says, BRONX CENTER REHABILITATION & HEALTHCARE). I should've taken her out sooner; especially when her congestion kept worsening. And here's the topper; I just found out her roommate has Covid and they kept my mother in the same room!

My mother was there for about one month and half, she ended up 2 times in the emergency room, they…read moreare very neglatful, with the medication, with the residents clothes, always got lost, when my mom was discharged from the hospital, she missed her bed, somebody else was there, my mom had to wait until they can have a bed again, I spoke with the Social worker of this institution letting him know that I was going to be out of the country he told me don't worry your mom is going to be taken care, but tha wasn't the case when she was discharged again she couldn't take her back because they didn't have any bed available, even though I spoke with the administrator and social worker still my mom was practically neglected, ha also they forget to take the residents to their appointments. I had to come immediately back to this country to take care of it, they have horrible service, I really regret it to place my mom under these circumstances they are just concern about the money

Supervisor of Social Work @ Regis Care Center was instrumental in helping me with all that I needed…read morewithin the area of social work. I was at Regis for short term rehab because of an amputation of the small toe on my left foot (March 2024), which had a previous amputation of the left big toe in 2012. I was at Regis to get stronger and functional to go back home; now under home health care as well. Ms Cruz helped me so much with even picking up my mail from my apartment's mailbox and bringing it to me at the center to making it easier to be released when I was strong enough to go home. The latest thing she helped me with was SSA (Social Security) wrongfully reduced my benefits because they stated that I was living at the care center but I was discharged on July 18th! So Ma Cruz sent SSA my discharge paper and a letter explaining that I was discharged on July 18th. I'm very grateful to her and some other kind, compassionate staff at Regis Care Center. Sincerely, Erobogha Azeza

I am currently a client at Regeis Care Center, and I can unequivocally attest that it provides…read moreexemplary care in nursing, wound care, physical and occupational therapy. It is also very well kept, from the grounds to the physical plant, which is quite well-maintained and CLEAN. I find most everyone professional, accommodating and respectful. In fact, most people I have encountered here have expressed that they "love this job." The primary reason for my being admitted here is for wound care. The wound care providers are like none I have ever seen. They are very conscientious and fastidious. I can't compliment them enough! The physical and occupational therapy provided is top-notch. Clients are not warehoused, nor are they left to linger between "sets." The entirety of the staff is mindful and take note of all of the clientele. This facility's ONLY downfall is in its delivery of food services. I am at a loss to understand how it can be so deficient when every other department is wholly on point. I dare say that if there was improvement in this department, they might NEVER experience a low census, as I would expect people to be knocking down the door to receive their care.

I've been coming to this location for about 6 months. Miguel and Jane are excellent in what they…read moredo. The facility is always clean. Jermaine and Charlene display great professionalism when you come in. The grioe that I have is how they book appointments. Depending on the day, there could be only one therapist trying to treat 50 people in one day. Appointments are not spaced out properly. Appointments should not be scheduled every 20 mins. It's not fair to the patients or to the therapists. There are times where I have to wait up to 20-45 mins to be seen due to overbooking. This needs to be rectified. To satisfy the demands I think more therapists should be available or provide enough time between patients appointments.

If you are looking for timely therapy, this place is not for you. I am currently about to finish my…read moresecond track of therapy over 2 years and I do not recommend this place at all. They are constantly overbooked and because there is no waiting room to speak of, all the overflow clients are spaced all around the front of the building. My main issues are overbooking and changing appointments without consulting me. My appts. would be scheduled for 9:40, I always arrived at least 10 mins early and just like today as I'm writing this, it is almost an hour that I am waiting to be seen. I would say this happened with 85% of my appointments with wait time past my appointment time averaging between 40-1hr. I also would constantly get text messages telling me that I had an appointment on a day not on my original schedule. Sometimes those text would arrive the day before. I was constantly having to try to change them back or to another day. This is the only therapy company I have used but I would def not recommend them.