DEATH TRAP!!!!!!! DO NOT SEND YOUR FAMILY HERE…read more.. I am writing to formally report what was, without question, the most disturbing, negligent, and dangerous healthcare experience my family has ever encountered. The care--or lack thereof--that my mother received at your facility directly resulted in a life-threatening medical emergency and could have cost her life. My mother was left with an indwelling catheter that appeared not to have been properly flushed, cleaned, or maintained for an extended period of time. The condition of this catheter was visibly unsanitary and showed clear signs of neglect. Within two days, my mother became septic. When I raised immediate concerns to the night nurse, Marcia, and explicitly stated that the catheter appeared infected and required urgent attention, my concerns were completely dismissed. I was told that my mother "just needs to drink more water." No assessment, no escalation, no intervention--just dismissal. At that point, my mother already had a UTI, which subsequently triggered a recurrence of MRSA that entered her bloodstream. As her condition rapidly deteriorated, I was forced to raise my voice and demand that an ambulance be called. Had I not advocated aggressively, I am convinced my mother would not be alive today. Once in the Emergency Room, the hospitalist physician stated plainly that bringing her in saved her life and that this situation "could have been deadly." The physician further advised me not to allow my mother to return to your facility if staff are unable to recognize such obvious and dangerous changes in a patient's condition, calling it a major red flag. My mother was admitted and remains on intensive antibiotic treatment at a different facility. She is now recovering from an infection that was entirely preventable. This is my second formal complaint regarding this facility. Additionally, after informing others that my mother was placed in your care, multiple individuals independently warned me not to allow her to stay there, citing repeated patterns of neglect and lack of concern for patient safety. That alone speaks volumes. This facility is not just negligent--it is dangerous. Based on my experience, it is a death trap for vulnerable patients. I have photographic evidence documenting my mother's infection and the condition of her catheter. While this platform does not allow uploads, I am prepared to provide this evidence immediately upon request. I expect this complaint to be taken seriously and investigated thoroughly. What happened to my mother is unacceptable, unethical, and a gross violation of basic standards of care. No family should ever have to fight this hard to keep their loved one alive. THIS PLACE NEEDS TO BE SHUT DOWN OR JUST GET RID OF THE STAFF! THIS PLACE DESERVES A ZERO STAR

My brother made an unbelievable recovery after working with the therapy team at this facility. We…read morewere giving him last rights-Before the therapy team did its magic. My sincere thank you to the Director-Ampare Lopex, The OT-Lois, The PT-Denise and ST-Morgan.God bless them they saved a life this past 90 days-Glenn Weber (Tex Weber's brother)

I have witnessed first hand the amazing work done with clients at Banyan Pompano. The staff cares…read moreand goes above and beyond.

Banyan is a complete scam. They stole my medication while under their companies care and mentally…read moremistreated myself and many others. To say the experience was absolutely horrible is an understatement.

My wife is being well cared for here! Very nice, clean facility with courteous, professional staff!…read more Thanks everyone for your dedicated service!

Patients rights are completely unknown. The first floor seems to have nice people,night 2nd floor…read moreis a nightmare. Patient care is rude , disrespect and down rights cruet.personal privacy doesn't exist.' It's the coldest anywhere, not only temperature but in kindness, gentle handling patients are screamed at talk to they don't have a brain may have dementia but they do not deserve to be screamed like that or treated the way they are. I didn't happen to have either one. I just happen to have a UTI. I thought I would be there for three days, a week later I'm still here. I did complain on yelp how many changes were made at least on the first floor I have no idea whether the second floor made any changes but those nurses need to find another profession. They may have a tough job, but remember, they are the ones that chose it. they figured it would be an easy job and it isn't privacy is no question I go to the bathroom and the door are left open. Also, one of the physical therapist is very good. Her name is Larissa the rest of them questionable they do as little as they possibly can get away with it. They go through my things at night when I'm sleeping and remove my own private belongings then they tell me that that they can't give them back to me unless they list every thing that I have brought from home even though majority of everything I brought from home is an over-the-counter cream bomb devils claw for pain, stool softener, little things that I would be needing to take care of myself at home.The TV is so low that you can't understand what they're saying tiny close caption is so tiny. You can't read it so that's a waste of time altogether. This is against the law that they go through my private things. This is an invasion of privacy and I intend to do whatever I can about it because this is the wrong way to treat anybody no matter who they are no matter what their mental condition or the physical condition they do not have the right to be disrespected and be treated like that. they didn't mean anything unless they made a noise. I happen to be one that's able to make a noise and I got some attention. They will be happy to see me leave. I'm sure but I'm not finished because invasion of my privacy and taking my medication and my things that belong to me and we're harming nobody, I wasn't taking them, I only carry them all the time with me because I never know when I'm going to need them in public. I checked the law and it is against the law so I fully intend to do what I can about it. I had a meeting today with the board apparently that would decide whether I wenthome and they decided that I'm not going home because of the medication things that they found in my pocketbook. Well, we're gonna find one way to get out of here and they will pay for it and it might cost them a lot of money in fines, which is exactly what they deserve. Some of the employees are really wonderful. I can say that Neville, who the pharmacist at night is really a gentleman and keep his word he gave me my medicine on time.Most of them come in, They tell me they don't even know who I am where did that come from? They never heard of me. The assistant administrator apparently came by to see me after the meeting today, to really give me a chewing out about the lotions that I have to rub all my torn shoulder to relieve pain. Now she wants listed every single thing that I take that helps me with pain and to get through life without prescriptions that is completely unnecessary. She does not have to have that and she needs to read the privacy reports again there are no danger to anybody, including myself. This has been an experience. I wish onnobody, but the reason I may be here was because so many of these patients have absolutely no voice they do not know that they can complain to anybody where they even have a right, and if they complain, they'll just simply be labeled as demented ,what they're doing that is unfair. Do not choose a place like this with your loved one because this is one of the worst places you could be to go to die this is certainly a place that I will either die in the place or die trying to get out because it looks like I'm not going to get out anytime soon not unless I complain enough and cause enough problem and they can brace themselves because they never saw a fighter like a lion like me . the state will be in here on them with fines if they don't get their act together real fast and it might happen before I'm out of here Dietitian has worked very hard and understands my condition. He's probably one of the few very capable people a lot of smiling people all promising all kinds of wonderful thing don't believe a word of it.

My relative has been their for three months now , what a big change , i am so thankful for this…read moreprogram :)

From the owner: The Next Step From Detox, We Offer A Stuctured, Clean And Comfortable Sober Living Facility, We…read moreProvide Free WiFi And Cable Television For The Most Comfortable Living Experience.

An absolute disaster! 13 people in a 4 bedroom house that was falling apart. Clients sleeping on…read morethe couch, catered food that was almost inedible and staff that sat in a chair or texted all day/night. Could not stand to stay more than 48 hours. If you or your family and friends are looking for a recovery house, I implore you to look elsewhere

From the owner: We work with first responders and medical workers who are in need of medical treatment and we have…read moreyears of experience offering the solutions needed to combat addiction.

This place is an entire circus medication's get swapped out they get lost. It's like no one has any…read moreeducation whatsoever to figure things out. Deborah is by far the rudest woman I have ever spoken to. It's just like everybody's on this power trip and nobody truly cares about the clients so we will be found a lawsuit for the medication that they stole and it's stealing because they refuse to give it back to me and it's just like jumping through hoops to get everything done.

When I got to The Luminus Care PHP April 4th, 2026. I didn't want to stay but I have it a few days…read moreand ended up staying 34 days. I truly appreciate the bonds that I built with my Case Manager (Elise), My Therapist (Dr. Jen), Sarah, Jamie, Novak, Scott, Dr. B, Amy, Jasmina, VV, and the Techs (Chelsea, DeAndre, Tameka, and Greg). When it was time for me to leave May 8th, 2026 I found myself being emotional because I truly was going to miss everyone. But I came there with a purpose and left with a purpose. Thank you The Luminous Care. Oh and how can I forget Tiffany and Nurse Kim.

The care especially from my therapist was great. Mrs. Shareif revived my trust in humanity. Because…read moreof her I get along with women really well now. I am currently at SLA in Jacksonville. I would have done SL here again but I had a terrible experience. My house mom, Samantha, was a $#&#. She was totally unprofessional and verbally abusive. Basically a wannabe bully. Then, under her leadership, I kept getting did poisoning and could barely keep anything down. Then, when I returned to PHP the symptoms resolved itself within 12 hours. Then, the techs like Dianne were very empathetic and professional. My case manager Lola was rude and incompetent. She sent me to a Teen Challenge where that was the most cousin-loving, backwards, eugenics to infinity staff worked there. Lastly, the CEO Gus is a great leader. He took the time to reach out to each person one at a time. Like my therapist Mr. Gus made me feel like I s was the only patient in the world because he was such a great listener and teacher. Mrs. Shareif, Dr. Britney, Mr. Billy, Mrs. Debra you're down my old habits that weren't serving me and took the time to reframe my thinking and develop new habits. I wish them the best and overall I would rate them as 8/10

I went for depression and family issues. There really are not dual diagnosis facilities in my…read morestate. First Step was a blessing I cannot begin to describe. The therapy was intense and powerful, the relationships I built still continue. I strongly recommend First Step Behavioral Health for anyone that is struggling with mental health or substance abuse.

Our Mom 's last weeks of care were handled with professional care, compassion & spiritual care…read more The RN Marilyn set the tone for each CNA to carry out on their shift. Mom was very comfortable & positioned with the utmost care. She was very fragile at this point. Our family were very pleased that Mom had the best care Highly recommend Vitas.

PS....we just received the bill that was sent to Medicare. $5600 for the month. That is what this…read moreawful hospice was paid by the taxpayer. Where to start??? Probably the most horrible experience a human being can have with a company that states they are here to help you. My mother had stage 4 cancer and came to stay with me. From the get go, the nurse they sent was nasty and not helpful in any way. I wish, every day, since my mothers passing that I NEVER had these people in my home. The nurse constantly chastised and talked over me. Every question I had was met with a "why". I finally called vitas and told them to send another nurse. It is all money driven with this Hospice. Please heed my horrible experience and choose any other hospice or assisted living home. By the way, no one called after my mothers death........P

I came to Coral Bay Recovery after staying for one month at a residential center. I have been so…read moreimpressed by the way I have been treated by everyone at Coral Bay. At the first visit, when I was very nervous about coming to a new place, my mind was completely put at ease by Mark. But the best part of my treatment here has to be our counselor, Alexis, who is very motivating and energetic, and is also a sympathetic and giving person. I have learned so much from being a part of Coral Bay Recovery, from my fellow clients, my therapist, and the team leaders. Everyone is working in sync to give you the best possible treatment for you as an individual. I am very grateful to the whole team for their heartful respect and optimism.

From the owner: Coral Bay Recovery offers personalized intensive outpatient addiction treatment in a small,…read moreintimate setting. Our program is designed to be flexible, to accommodate the needs of adults who are currently working or plan to obtain employment as part of their recovery journey. The program comprises group therapy sessions, as well as individual, one-on-one sessions with each client. Psychiatric evaluations, medication management, case management services, and local sober living/housing are also available. And the best part is that our substance abuse treatment program is on an outpatient basis and takes place in the evenings, so clients can keep working, running their businesses, paying their bills, and seeing their families. We also offer a separate Primary Mental Health treatment program. Coral Bay Recovery's personalized intensive outpatient addiction treatment is conveniently located in Lighthouse Point, Florida.