SCAME SCAME SCAME They did SCAME ME a void any service with them I did pay them $1800 to stop oil Leake and I still have the oil Leake So I went back to them and they find another Leake from different spot so they are asking me for another $1800 They should tell me from the begging that there are two places that leaking They are not professional I used to service my car with LINDSAY for 7 years and I have no problem at all everything was smooth and fast I like the old management a lot more than oursman read more

Oscar Zelaya provides an excellent customer service experience. We did pretty much the whole deal without me sitting in the dealership. Came in the next to sign the paperwork and he was ready to go. Highly recommended working with him. read more

I want to thank the service manager, Bryant, for his outstanding customer service! He went above and beyond to make sure that I was taken care of professionally and completely. I purchased a Kia from this dealership and had a wonderful experience with my purchase from Oscar. Unfortunately within a month of purchasing the vehicle the engine seized due to problems with the Kia engines. There was not an issue with the vehicle when I bought it, it was just unfortunate timing and a bad Kia engine that is covered in class action lawsuits. But what set this dealer apart from the rest was continuous involvement with me while my vehicle was being serviced by Kia for a full engine replacement. While the Kia dealership was lying to me, Bryant assisted me by arming me with information to make sure my vehicle was fixed properly. After the initial engine replacement at Kia, I had some follow-up issues with the AC, that again, Bryant helped arm me with information so that I wasn't taken advantage of financially by Kia. Bryant called to check on the vehicle's status several times. Bryant had nothing to gain by helping me and he did it politely, professionally and with a smile. He was in communication with the sales team while all of this was going on as well. Because of the service I received on the sales and service side I will be going to Ourisman Chrysler of Woodbridge for my next vehicle purchase, and I hope you will too. read more

Sad to say I brought my 4xe in to address the recall on the battery and a check engine light. I dropped off on a Wednesday and should have had it back by Friday. I did not get a status notification by Friday. I thought ok, I'll give it another day. Nothing. Sunday closed. I called several times and no one picks up the phone in the service department. I left messages and no call back. So frustrating. After calling again to the sales department, because service didn't answer again, they informed me the employee who checked my jeep in, no longer works at this dealership. So, now I'm sitting here as they try to find the invoice and where they parked my vehicle. I really can't believe what is happening here. They cant find the ticket or the key. It's been 25 mins and still waiting. Customer service needs improvement and organization!! read more

If I could give zero stars, I would. The service department at Ourisman Chrysler Dodge of Woodbridge is an absolute nightmare when it comes to communication. After calling multiple times and leaving several messages for Yohannes T., I never received a single return call. Not once. The only way I was able to get any service scheduled was by physically driving 50 minutes just to speak to someone in person--which is completely unacceptable in 2025. A dealership's service department should at the very least call customers back to confirm or update appointments. Instead, you're left in the dark, wasting time and gas. The lack of professionalism and basic communication here is astounding. I'll be taking my business elsewhere and would strongly advise others to do the same. read more

Actually charged 3%because we paid with a credit card and said its standard operating procedures. BS! This location voided our contract from previous dealer that was here. Horrible customer service. Go elsewhere!!! read more

OMG and here we are sitting home with a blank check$$ eating Wendy's combo meal. Who Knew? Learning is Great!! What Happened: 1/16/2026 afternoon contacted Ourisman CDJR Woodbridge based on googles and blog reviews and asked for Cesar (Manager) and Oscar (salesperson) whom wasn't available but Oscar returned my call around 2:09pm regarding my interest of Jeep availability. Oscar sent me video and total cost through text (wow great 2026 experience with remote communication and description). Asked about various discounts, none wasn't available because it's certified. So Great! I agreed to those terms and test drive the Jeep. I drove from Maryland rushing because his shift ends 5pm respecting his time (on a Friday). Test driving was satisfactory and great dialogue during the ride regarding vehicle, traffic, how I selected him, also working experiences and being trustworthy within our occupation since our occupations similar. Oscar volunteered the open dialogue (which is great skill when serving customers). Expressed his trustworthiness and also if doesn't have answers he knows to ask for assistance. Wow interesting Like me!!! I told him and Oursiman CDJR Woodbridge finance saleswoman (didn't get her name) why I prefer my institution for financing because I'm a business return/repeat customer valuing their service and customer relations which was referred to me years ago. Oscar and Ourisman CDJR Woodbridge finance saleswoman (didn't get her name) understood from my perspective. Received phone call from Ourisman CDJR Woodbridge number at 9:56am on 1/17/2026 from Oscar. He sounded cheerful and greeted me well. I expressed my day going great, on the way to my financial institution, drop off rental and will Uber to Woodbridge thereafter for purchase. Oscar responded hold up, the Jeep is not available now because his Coworker (Ourisman CDJR Woodbridge - unknown to me which coworker) sold it to another customer at 9:00am this morning 1/17/2026. Oscar explained because I didn't have a contract. I couldn't continue hearing excuses. However recall that Oscar and Ourisman CDJR Woodbridge finance saleswoman (didn't get her name) had me pre-signed all documents for purchasing just needed to required the funds this morning 1/17/2026. Oscar guarantee the Jeep will be refueled and washed ready for me. Alternative Solution: See But God Glory Gracias a Dios!! Thankfully I got to test ride my dream truck. Thankfully will get another soon. Thankfully yesterday Oscar and told me how easy and options to purchase outside of Maryland. Thankfully CDJR Woodbridge finance saleswoman (didn't get her name) Yes 2 Stars is better than 1, zero, or nothing. Reasoning is Teamwork, Relationships, Reliability, Potential Return Customers or Referral. Confused Disappointed Optimistic read more

Huge shout out to Cesar, Rick, Derrick & Carmen Stellar customer service from everyone in helping us with the purchase of our brand new car! We are in love with our Hornet! read more

My goodness, no wonder why this dealership has such abysmal reviews. I took my six month old jeep in because one of the keys is no longer reliably working. My service advisor (John Davitt) was too lazy to simply replace the key so he just pretended it was working fine and said I was lying. He then refused to get his manager for me. Go to another service center, you'll thank yourself. read more

On 07/04/2025 I drove from Baltimore to look at a car I had seen online. After an insulting offer on my trade I left. 2 hours later, a manager called me and said Ï hear you have a nice Buick". Then proceeded to tell me they would give me what I needed for the trade. I was already nearing Baltimore. I told him I would return for $500 off the car. NO. Later I called and told them I would take the car. ÏT HAS BEEN SOLD". The following Sunday 07/13 I received an alert that there had been a price reduction on the car---- I made arrangements to travel back to OURISMAN on 07/14 to purchase the car. I repeatedly told the finance person NO GAP, NO extended warranty ect. I refer to Carmen the finance person as a hustler in high heels!! I told them I would use the tags on my trade in. It was very late, very dark and on top of it all, the the price of the car was without the "price reduction" I had seen the day before. These people are horrible. How they sleep at night with their hustle is beyond me. Oh, a week or so later they let me know I can come and pick up my tags. Too bad I cannot give a negative 5 review. The extra warranty was reversed. I am pretty certain is is a routine hustle. The good thing is I love the car but I would have never from this dealership read more

The Service your company Ourisman provides is Terrible, I told them I had Nitrogen filled tires and the ( ! ) exclamation point Light was ON. Once I got there and was checked in, they told me, they don't have a Nitrogen Machine and haven't had one for over a year. I had my tires put on at that dealership when it was Lustine and they filled them with Nitrogen. I told Nico not to do anything with the tires unless he was going to take the truck somewhere else and have the tires filled with Nitrogen. While there getting an oil change and free safety inspection, Your guy that does inspections, filled them up with regular air while the truck was there to get the ( ! ) to go away, then he FAILED the truck because the battery didn't have a bracket????? It has everything the truck came with when I purchased it 7 years ago. It gets driven like 1500 miles per year and has less than 25k on the odometer. Then I get the windshield looked at because it's always had this issue with water being on the inside of the glass and I just couldn't find out how, so I brought it in and your guy charged me $200 just to look at it, I mentioned that it should be under warranty since the entire vehicle has a bumper to bumper, lifetime warranty on it and he punched a few buttons in his computer and said No Sir, No Warranties here. Looks like you had a 7 year 100k mile warranty and that ran out in August. Today's visit is going to cost you. Then I get a call from Nico and he tells me the "leak specialist" thinks he's found where the issue is coming from and he said it's going to cost $830 to repair but he can't do it today. I said No Thank you. That was probably one of the Worst experiences I've ever had at any repair facility in my life. I literally came in for an oil change, the ( ! ) light was ON because the Nitrogen was low in the tires, I've been puzzled how the windshield has had water on the inside of it for years and I just wanted a simple Safety inspection on pretty much a Brand new truck. All I got was an Oil Change, Nitrogen Tires filled with REGULAR AIR, (which I'm going to have to pay another company to remove all the air from each tire, then refill each one with Nitrogen.) NO Inspection and I still have water on the inside of my windshield. And I paid $300 for the Worst Service imaginable read more

TL;DR: My experience with Ourisman of Woodbridge has been a nightmare. Communication was great until I paid, then they became unresponsive. The car had multiple issues, including the ABS light coming on and a battery undersized for the vehicle. Service was frustrating, with long waits and out-of-stock parts leaving me with expired tags. The executive manager, Nino, blocked my emails instead of addressing my concerns. I caution potential buyers to research thoroughly before trusting this dealership. To add to the frustration the car needed $1200 in repairs to pass Maryland's State Inspection. Repairs that should have been caught during one of the many supposed inspections you perform. After all that's happened I can only assume your team knew of them and would rather pawn off this lemon than correct them before the sale. Full review: I am writing this review to express my disappointment with the car I recently purchased from Ourisman of Woodbridge. The entire experience, from the initial purchase to the after-sales service, has been nothing short of a nightmare. Their communication will be great until you sign that check, then good luck getting them to respond. Right after driving the car off the lot, the ABS light came on. But that was just the beginning of a series of problems. Less than two weeks later, the car failed to start, leaving me stranded and requiring the car to be towed. It turned out the battery, was undersized for the vehicle, which should have been caught in their "detailed inspection". The service experience at the dealership has been equally disappointing. When I brought the car in for repairs and clearly communicated the issues beforehand, I wasted nearly six hours waiting, only to be told that the required part was out of stock. I wish they would have told me in advance since I live two hours away and could have just went home. To add insult to injury, I have been informed that the necessary part will take over a month to arrive. After telling them I wanted this car bought back and I didn't trust what else would be wrong with it. The part was magically in and my car was ready for pick up. They also wouldn't provide me with an offer (can't wait to find out why they didn't want to pawn the car off on someone else). With all these issues I couldn't get my car inspected in Maryland so now I'll have expired tags until I'm able to get into a shop for an inspection. After reaching out to the team, with my concerns their executive manager Nino choose to just block my email instead of responding. I hope this review serves as a warning to potential buyers considering a purchase from them. I urge you to thoroughly research and reconsider before entrusting them with your hard-earned money. read more

The service department won't update - you have to call yourself only to hear "I was just about to call you" I called two days in a row and waited on hold during my commute for over 40 minutes each time. They offer a sms/text based service - but they don't reply to that either! I'm finally going to have to drive there JUST to get an update on a back ordered part!! Go ANYWHERE but here read more

Okay. I normally don't leave reviews, however this individual should be brought to management's attention. My husband and I were bringing our Jeep Grand Cherokee in for service, we got into a dealership provided rental, as further work was needed to be performed to our car. That same day, we noticed one service employee, Heidi, to be on a totally different level of professionalism than the rest of her team. While we were seated, waiting to get into a rental vehicle, we noticed everyone in the department was busy with a customer that was either in front of them, or on a telephone call. Even the young gentlemen parking cars, were busy too. Heidi, however, seemed to be in a different world as she was also on a telephone call, but on her personal cell phone (assuming she had on ear buds as she was talking very loudly but not holding her cell phone to her ear). At one point we had asked her if she was the individual that would be getting us into a rental, she answered yes, and said she would be right with us. As we are just a few feet away, she continues on with her personal phone call. Pretty sure everyone in the room can clearly hear her talk about what dinner would be later that night, the next day, as well as what she just recently purchased at the store, all while eating at her desk. She then pauses her lunch, wraps up her phone call almost 10 minutes later, and calls us over to get the rental agreement going. She seemed annoyed, but thankfully it went by pretty quick and straight to the point. While she was getting the rental agreement ready, we did notice that she had on some tv show playing on her phone that was nearby her keyboard and lunch. Her workspace looked very untidy, unsanitary, and unprofessional. To top it all off, as she gives us the car keys (was given to her from a young gentleman who brought the car up) we noticed she was wearing Crocs. In a professional environment, is that proper uniform? Is this Ourisman or some independent shop? We are not sure how Service Management allows this. Our interaction with this young lady was short-lived, but thankfully so. Overall, she was unprofessional and complete disrespect to Service Management and the Ourisman organization. We truly hope management actually sees this review. read more

I see this dealership is under new management, and I really hope they pull it together. But, after two failed attempts to have my vehicle serviced here, I have given up. Basically - listen to the other reviews; communications is poor, as is transparency and truthfulness. It appears that they could not have serviced my vehicle even if they wanted to, but that took two visits and 7 hours of waiting to find out. All of it could have been avoided, if anyone had 1) reviewed the appointment request that clearly showed I was bringing in a Dodge Ram van for a recall notice (that they couldn't do); 2) reviewed the service request when I checked in; 3) upon inspection of the vehicle at check-in realized it could not go on their lift; or 4) had been honest/upfront with me about why they couldn't service the vehicle the first time I brought it in (they said the lift was broken but the actual problem was something else...I think, who knows if they were honest on visit numbe 2 either). read more

Just bought a new Wagoneer from them. They delivered it to NJ. easy and transparent process. done mostly digitally. Pricing was transparent. My salesman Mike long was excellent. Highly recommend him. Saved thousands vs what I could find in NJ or PA. read more

We agreed to a price and signed a buyers order, 5 days later they called and said they got a better rate on the financing but the payment didn't change. Knew right then to ask for updated contracts and everything. They added over 5k in warranties for tires and dents and windshields that I did not agree to. They forced me to drive over 2 hours back to the dealership to cancel the warranties. Worst car buying experience ever and I've bought a lot. read more

By far the worst service and the customer rep Demetriouse was awful at following up on calls. The services department put the wrong tire on, then said the tire was on back order but somehow i was able to go through tire rack to get it replaced. After that i returned the wrong tire and was told i would get my money back. Needless to say i never got that. This place has bad service all around. Why make a schedule appointment just to pick it up at the end of the day for a simple oil change. If you care about your dodge then go to another place. Never felt like they care and non-responsive and that is pointed to management. read more

Don't go here for service. I got a quote for rear brakes, rotors, and spark plugs for around $1000. I didn't have the money so waited a few months. The quote was $1700. The service guy said I'll get it under $1500. The bill was $1497. Then at the register the lady says it's 3% for credit cards. No one told me that beforehand. Ill never go back there. I love my Dodge Ram though. read more

If I could give them a zero I would. Went to Ouriman to look at a 2024 subuaru forester premier. It took over 5 hours to purchase the car. We came from Gaithersburg MD. In horrible 95 traffic. After finishing paper work we were informed we needed to get conformation from our insurance company that the car was added to the policy. Unfortunately, the business office is closed on the weekend. At that point I wanted to cancel the deal. The sales associate said call on Monday and send him a confirmation and he would bring us the car. I did some research and saw there is no such law in Virginia. All you have to do is prove you are insured which we are. You have 30 days to register the new car. On Sunday February 23rd I tried unsuccessfully to speak to the manager with my concerns. They are holding my car hostage with $10 000.00 of my money. At this point I don't even want the car. read more

I just bought a 2019 Volvo from here and the experience exceeded my expectations by far. As a 25 year old girl, I dread anything with cars. I would highly recommend buying a car from here because my experience was seamless. Jack took the time to send me personalized videos greeting me and showing me the car I wanted before we even met. When I arrived, the car was ready for me to test drive and they had a route that took me on the highway and in neighborhoods, so I could really get the feel of the car. They even had a strip where you could test out the sport mode of your car. Sham worked to make a deal that fit my budget and showed me patience and empathy. I drove an hour to get here, but I would drive two for how nice my experience was! read more

This place is full of scammers! Went to service to try and get my car looked at. I was flabbergasted! They wanted me to pay them 400 bucks just to look at my car that is under warranty!!! 400 bucks!!! Do you honestly think I will give you 400 dollars to tell me what's wrong with my car? And oh to make matters worst the guy states you don't have to pay that if you get the car fixed here. We can "waive that 400 dollar fee." Do you think I am boo boo the fool! Absolutely not. I asked for my key back and left. I'll have my family mechanic that I've been knowing since I've been 13 years old to look at my car. This place is full of gimmicks and criminals. Also, I found out while getting checked in that last year they sold me a faulty key that I thought was brand new. I paid 350 for what I thought was a brand new key come to found out it was not. To make matters worst nothing was really wrong with my old just needed a new battery but the parts and service department ran their scam and told me I had to purchase a whole new key. I didn't know at the time it could have been fixed with just a new battery. I will never ever take my car here for service or repair unless it is the engine or a recall that's covered under my warranty. Furthermore, This place had the nerve to call me on my way home to ask about upgrading!! I simply disconnected the line and blocked them! I will never upgrade my car here. I will never trade in or a buy a new car at this establishment. Please avoid this place if you can! Don't give this place your time or hard earned money! Please do your research and look elsewhere! I read more

Zeshan lied he made us drive two hours promised us a deal & price. & when we got there he lied baited & switched me. I don't understand why people love to bait & switch & what it does to them to inconvenient people & screw them over! read more

After closing on the vehicle, I was only given one set of car keys and they refused to give me a second set. The customer service af the sale is terrible. read more

My son and I live in New York. We bought a Challenger Hellcat. Of course they have to give us a temporary out of state plates but they said they taking care of our permanent plates and after many calls to the salesman and finance manager and the general manager over the last few weeks, we have never received a call back on our issues. I recommend that no one out of state buys cars from them. Because once they get their money, it's the hell with their customer. If I don't hear from them within the coming days, I'm going to call the better business bureau. read more

Was told my car would take 30 minutes to an hour for a simple oil change. Ended up taking 2 1/2 hours, and when my car was ready to come out, the service people took their time. Not to mention vehicles that came at the same time I did had more maintenance to be done. read more

I brought my new RAM 150 EcoD into this dealership. I had ZERO issues until Ourisman's Service Department changed my oil. Now it's leaking. Haven't heard a word from the Service Department. read more

Ourisman CDJR of Woodbridge was one of the most disrespectful set of cars sales people I have worked with. My initial contact with Ryan over the phone was good. Ryan did say the car had not passed their own inspection yet, but that it was fine for a test drive. This was leaving out the severity of the issues by a mile. The car was so heavily modified that it didn't even have a Catalytic Converter. This has possible serious legal ramifications, they bought and let me test drive a car that was not legal. The test drive was good, although the car COULD NOT PASS VA INSPECTION and they made this sound like it was not a problem. The cars actual condition was much worse than they had shown online and or disclosed before I arrived for the test drive. Even with these very significant dents, scratches and modifications I felt it was worth my time. They said they could fix it all and make it right. Because they do not disclose the condition of the car, which was fair, but not good, I had to adjust my expectations at lot. Sadly things turned really ugly when we sat down to discuss buying the car. There were hilariously, sadly predictable things, "I'll need to talk to my boss" then disappear for 15 mins" I ask, "What is your best price, given the condition of the car? They actually said they don't sell or negotiate on the condition of the car, only Year and Mileage. THIS IS BONKERS. They showed me some VAUTOTECH or similar list of cars and said... This is all of the black Subarus BRZs in a thousand mile radius.. and here are the prices.. When I ask how they know what condition these other cars are in, they claim simply that they don't price on condition. After all of the sad, predictable, car dealer nonsense, Ryan actually blatantly lied to my son about Carvana and Car Max, comparables. As best as I could gather, they seem to not consider CarMax or Carvana as dealerships, therefore they do not consider prices from either to be valid. Very Odd.. From this point on Ryan and his boss "the manager" got belligerent and raised their voices to a yell. Even though I asked in good faith, several times, what their best price was, they refused. I suppose this would be ok if the car was in "Good" condition, but it was not. It was in "Fair" condition (it could not pass VA state inspection as the first of the issues.) Ryan and his boss yelled at me in front of my son.. It was insane. In truth, I expect this sort of behavior but not in front of a child. I am so saddened by the treatment from Ryan and his boss, that even though, for a market valued, condition based price, would still have bought the car. They took it way way way to far. REFERENCE - the car - https://www.ourisman.com/used/Subaru/2019-Subaru-BRZ-11ec2efb0a0e0a9967b72ace06c7b6cb.htm?utm_source=pulsar&utm_medium=email&utm_campaign=crm_leads So disappointed. And my son was mortified by Ryan and his managers yelling and behavior. read more

I have been coming there for service since I bought my car there over a year ago and today was by far the best experience I have had. Demetrius was so amazing! He was happy and extremely helpful! I even forgot to tell them I needed a new safety inspection and he took care of that for me! Not to mention when I walked in the door to drop my car off I was immediately greeted. While the guy went outside to write down my mileage (he was out there for tops two minutes) I was asked by 3 more employees if I was being helped. I know it can probably get irritating dealing with some angry customers daily but you guys really were amazing today! Oh and Demetrius deserves a raise read more

The Ourisman Woodbridge Dealer made my life easy. Luis Escobar really came through and the Dealer staff was on top of their game. my transaction was smooth and the professionalism of the dealer was great. if you want hassle free service and wanted to be treated right, go see Luis at Ourisman of Woodbridge. read more

AVOID service here , they are horrible at communication, and cause more damage then they fixed.then took pics of another vehicle and told me that my truck needs immediate repairs on something that wasnt even what I bought the truck in for . They are dishonest and a rip off , even the manager when showed the whole experience I've been through, couldn't have cared less and kept making excuses but never even offered any help to the situation, only made it worse .Go to Saffron in Springfield Va , cause you will be very sorry if you go to Ourisman. read more

This is the worse dealership I have ever been to for service. Please do not sign up for any service agreements here. I been coming to this dealership for 10 years to keep my lifetime warranty on powertrain. Every single time I come they mess something up. On two different occasions they did not put my lug nuts back on tight and my wheel almost came off on the highway with my family. I just had to pay 900 ti fix the automatic truck that worked fine before they change my taillight. I came in this last time for a recall part and oil change and my car won't start with the key. read more

great experience John Davitt did a great job making sure I was taking care of. staff was very present and friendly

All I can say it they are the WORST especially at communication the status of your car. My car has been in the shop since Saturday they ordered a part on Monday it is now Friday and I still have no word on when my car will be ready. And I have had to call them to get any information. read more

i purchased a vehicle from ourisman cdjr of woodbridge on october 6, 2023, i'm recently on my third set of 30 day tags. the dealer hasn't given me any reason for not getting my tags. each time all they say is they're not and yet. read more

While the sales process was a positive one, I negotiated an after-market addition of heated seats that they assured me was "the easiest addition that we could add to your car". Unfortunately, it wasn't. To be fair, the car I bought from them was not in their wheelhouse, so maybe there was a learning curve...? Hard to know what happened along the way because communication was so incredibly poor throughout the 17 days they had my car. From making the appointment, to my first pick up time that got jumbled into a 4-hour wait (where we discovered the heated elements were not installed properly), to getting the error corrected and any and all updates in the week plus along the way, I had to constantly escalate to get attention from anyone - even the GM - and I still rarely received calls back. Then they let my temporary tags expire without updating me on an issue they finally let me know about 34 days AFTER purchasing the car. I had left multiple messages as the deadline approached asking for an update on where my plates were and was only told I could come in for new temp tags if they expired. Finally I escalated to the GM again and didn't receive any calls back but, when I called again the next day, I got someone that managed to "resolve" the issue and overnight my plates. I am in hospitality and work in a customer-obsessed environment. For what I paid for a car, I am appalled at the effort and emotional spend I put forth at every turn to get attention from anyone at this dealership. This car purchase was a big deal to me and there was about 3 days of excitement and 5 weeks of just being completely frustrated and wanting to never deal with buying a car ever again. read more