Amazing team there, very upfront about everything. Got me in the car the same day. Very happy about…read moremy purchase.

I got a car from Enterprise Car Sales, which the car was fine. However, they will try and talk you…read moreinto getting a loan financed through Exeter Finance, LLC, and then refinance with another choice loan company or bank if you choose. STAY AWAY FROM EXETER FINANCE! They are a predatory lending company that will bleed you dry, repossess your car over one missed payment, ruin your credit, and profit from your loss!!!!! Look them up. A ProPublica investigation revealed that auto lender Exeter Finance offers loan extensions as a way to make profits from borrowers who can't make their payments, but the company doesn't clearly disclose how these extensions increase the total cost of the loan, leading to confusion and increased debt for borrowers. Many customers reported that they didn't understand the financial impact of these extensions before agreeing to them, with some being surprised by significant additional charges and even losing their cars despite making payments.

I drove by while looking for a car last Saturday and saw a Jeep Wrangler outside I liked;…read morewell-cleaned and was told to put a minimum deposit down and asked if I changed my mind if I get my money back. I called at 11.00am to cancel and they said, go read the fine print that I can't get my money and stole my money... They lie and would steal my money... They are nothing but fraudsters ...

Great car buying experience! Family run business with friendly and knowledgeable staff. One stop…read moreshop! They take care of everything you need for car buying services including financing, registration, tags, delivery and more. Their selection is really good and is also available online! When in the market for a used car I would recommend checking them out!

My experience at Koons Woodbridge Buick GMC was extremely frustrating due to deceptive pricing and…read morea clear bait-and-switch tactic. I intend to escalate this matter to the VA Attorney General if it is not addressed to my satisfaction by the end of business on 2 July 2025. I was quoted an 'out-the-door' selling price of $20,000 (which matched pricing both on carfax and also on the dealer's iPacket- note these advertised prices gave no warnings about being "less incentives") for a used 2018 Tesla Model X by Saraj Zia and the morning manager (who I believe was Tony Blazier). This price was ultimately confirmed twice: once via a photograph sent over text before my 1.5-hour drive, and again on a bill of sale provided via email so that I could gain Tesla charging access (the car was inexplicably at a mere 1% charge upon my arrival). However, at finalization, the price inexplicably jumped by $4,000. The second afternoon manager, Meraj Zia, attributed this to a tax rebate they couldn't even confirm eligibility for previously, despite my specific prior inquiry about the out the door price without the rebate. After eight wasted hours at the dealership, which included having me pay to charge the vehicle, he admitted their 'serious pricing mistake' but refused to honor the quoted price or even compromise more than $500. I ultimately left without the car. Until this situation is resolved to my satisfaction, I cannot recommend Koons Woodbridge Buick GMC. I am willing to revise this review if the dealership takes appropriate steps to make this right. My google voice number is 443-332-8479

I am extremely dissatisfied with my experience at Koons Buick GMC in Woodbridge. They do not stand…read moreby their work or their word. I brought my vehicle in because the OnStar system keeps activating on its own and draining my battery. Back in 2017, at this same dealership, they told me nothing was wrong with the system and added a device to "help." Now the issue is worse, and instead of acknowledging their past work or honoring what they previously told me, they quoted me 4-6 hours of diagnostic time at a very high cost just to look at the same problem. They also told me they would disable OnStar at no charge--then changed course after the fact. Yes, they replaced a piece of seat trim, but everything else came with surprise costs and enormous repair quotes that were never mentioned up front. To make matters worse, comments were made about the age of my vehicle, as if I should feel ashamed for maintaining it. I didn't go there for opinions--I went there for honest service. Instead, I walked away feeling misled and talked down to. A dealership should value repeat customers and stand behind their previous work. Koons Buick GMC failed on both counts. I cannot recommend them.

Well, I never thought it would write a review like this, but never say NEVER!…read more I've only purchased a new car once before, back in '96. I figure I'd buy a late model used car when I retire in 5 or so years and it should last me. The Timing Belt in my Jetta had other ideas. I had sold new Chevrolets at a dealership in Virginia back in the 80s, so I wasn't TOTALLY out of sync. What do "they" say, "Forewarned is forearmed". Cutting to the chase, I bought a 2025 Nissan Altima, smoke grey w/ black interior. Dealer floormats are way too expensive through the dealership. Destination/Shipping charge is BS. Undercoating is not a value unless you're in a high use of road chemicals/salt area or by a body of saltwater. Clearcoat and 6-year bumper to bumper warranty, 6 years of Inspections and Oil Changes made me feel valued. The processing fee was a little steep at $999, but saving $3000 on the price made it worth it. All said & done $26,000 over the curb. This car will last me into retirement. Taking good care of it, my granddaughter may get it when I stop driving. I realize dealership service can get a little pricey, but the genuine parts and mechanics that know your vehicle are worth it. KEEP GOOD MAINTENANCE RECORDS. Everybody needs to make a living! Hey, if wait staff wants 20% tip! They were pleasant, attentive and the whole deal including returning a rental took about 2.5 hours start to finish. GREAT JOB

Be aware: this dealership charges 4% on top of both DEBIT and credit card payments through its…read morecash-discount pricing model, on top of already high labor and parts charges. As one example, I was quoted $440 to replace a dim third brake light, while OEM replacement parts are available online for around $180. I later replaced it myself in under 5 minutes with a $50 eBay replacement. Also, pack your patience, because the turnaround time to get your vehicle back from service is almost always much longer than communicated. If you value fair pricing and your time, I would strongly recommend considering other options. I will not be returning to Auto Giants Nissan.

Hello, I'm Abrahim, yesterday my wife Maria and I went and we were assisted by an excellent…read moreemployee named Kevin. He was an excellent profesional and provided excellent service, with clear and necessary information . we left happy and with a new car.

My sales person was 5/5 Kevin was great…read more However, when I had questions about my financing a few days later I called and was told they would call me back at 10am, no call. I called back, and spoke with someone and they again said I would be called back any minute. Again, I wasn't finally on the third call the guy told me "don't call back, they keep saying she keeps calling and calling" well if it were your money you would be calling back too. The after customer service is the worst.

Difficult to write a review about the dealership when you can't get sales people to respond…read more I contacted them via their online website about a specific car. While their online attendants were quick (and numerous) to respond, I had requested a detailed sales agreement showing the applicable discounts and a final price. Since their advertised price contains many discounts which I did not qualify for and since the online attendant didn't realize that they offer free nationwide shipping, I wanted a finalized price before we drove the two hours to see the vehicle. Unfortunately, multiple contacts with "Jasmin", including several that were supposedly escalated, were not responded to by the sales staff. This being the case, we are not going to pursue purchasing a vehicle from them. Others have also indicated absent Customer Service responses. Never understand a business that has potential customers, but shoo them away with this type of poor business approach.

On Thursday, Apr 2, 26, I contacted the dealership regarding a 2016 Lexus LS 460 L listed at…read more$29,444. I communicated directly with a representative named "Jessica/Clarence," who confirmed in writing that the vehicle's current price was $29,444. I specifically asked about price discrepancies between listings, and I was reassured that $29,444 was the correct and current price. I also clearly stated that I would be traveling over 4 hours from North Carolina to view and test drive the vehicle. At no point was I informed of any conditions tied to the advertised price, such as residency requirements, financing requirements, military/veteran status, or other qualifications. Based on these representations, I made the 4+ hour trip to the dealership. Upon arrival, I was informed by a different salesperson that the actual price of the vehicle was approximately $38,000--over $8,000 higher than what had been quoted and confirmed prior to my visit. When I questioned this discrepancy, I was told that the advertised price only applied under certain conditions (Virginia residency, veteran status, or other criteria), none of which were disclosed to me beforehand. This information was only revealed after I had already made the significant trip to the dealership. Additionally, after refusing the inflated price, I was encouraged to consider other vehicles, which further suggests a bait-and-switch sales tactic. I believe this constitutes a deceptive and misleading business practice, as I was induced to travel a significant distance based on a price that the dealership had no intention of honoring under the circumstances.

OMG and here we are sitting home with a blank check$$ eating Wendy's combo meal. Who Knew? Learning…read moreis Great!! What Happened: 1/16/2026 afternoon contacted Ourisman CDJR Woodbridge based on googles and blog reviews and asked for Cesar (Manager) and Oscar (salesperson) whom wasn't available but Oscar returned my call around 2:09pm regarding my interest of Jeep availability. Oscar sent me video and total cost through text (wow great 2026 experience with remote communication and description). Asked about various discounts, none wasn't available because it's certified. So Great! I agreed to those terms and test drive the Jeep. I drove from Maryland rushing because his shift ends 5pm respecting his time (on a Friday). Test driving was satisfactory and great dialogue during the ride regarding vehicle, traffic, how I selected him, also working experiences and being trustworthy within our occupation since our occupations similar. Oscar volunteered the open dialogue (which is great skill when serving customers). Expressed his trustworthiness and also if doesn't have answers he knows to ask for assistance. Wow interesting Like me!!! I told him and Oursiman CDJR Woodbridge finance saleswoman (didn't get her name) why I prefer my institution for financing because I'm a business return/repeat customer valuing their service and customer relations which was referred to me years ago. Oscar and Ourisman CDJR Woodbridge finance saleswoman (didn't get her name) understood from my perspective. Received phone call from Ourisman CDJR Woodbridge number at 9:56am on 1/17/2026 from Oscar. He sounded cheerful and greeted me well. I expressed my day going great, on the way to my financial institution, drop off rental and will Uber to Woodbridge thereafter for purchase. Oscar responded hold up, the Jeep is not available now because his Coworker (Ourisman CDJR Woodbridge - unknown to me which coworker) sold it to another customer at 9:00am this morning 1/17/2026. Oscar explained because I didn't have a contract. I couldn't continue hearing excuses. However recall that Oscar and Ourisman CDJR Woodbridge finance saleswoman (didn't get her name) had me pre-signed all documents for purchasing just needed to required the funds this morning 1/17/2026. Oscar guarantee the Jeep will be refueled and washed ready for me. Alternative Solution: See But God Glory Gracias a Dios!! Thankfully I got to test ride my dream truck. Thankfully will get another soon. Thankfully yesterday Oscar and told me how easy and options to purchase outside of Maryland. Thankfully CDJR Woodbridge finance saleswoman (didn't get her name) Yes 2 Stars is better than 1, zero, or nothing. Reasoning is Teamwork, Relationships, Reliability, Potential Return Customers or Referral. Confused Disappointed Optimistic

SCAME SCAME SCAME They did SCAME ME a void any service with…read morethem I did pay them $1800 to stop oil Leake and I still have the oil Leake So I went back to them and they find another Leake from different spot so they are asking me for another $1800 They should tell me from the begging that there are two places that leaking They are not professional I used to service my car with LINDSAY for 7 years and I have no problem at all everything was smooth and fast I like the old management a lot more than oursman