My experience at Koons Woodbridge Buick GMC was extremely frustrating due to deceptive pricing and a clear bait-and-switch tactic. I intend to escalate this matter to the VA Attorney General if it is not addressed to my satisfaction by the end of business on 2 July 2025. I was quoted an 'out-the-door' selling price of $20,000 (which matched pricing both on carfax and also on the dealer's iPacket- note these advertised prices gave no warnings about being "less incentives") for a used 2018 Tesla Model X by Saraj Zia and the morning manager (who I believe was Tony Blazier). This price was ultimately confirmed twice: once via a photograph sent over text before my 1.5-hour drive, and again on a bill of sale provided via email so that I could gain Tesla charging access (the car was inexplicably at a mere 1% charge upon my arrival). However, at finalization, the price inexplicably jumped by $4,000. The second afternoon manager, Meraj Zia, attributed this to a tax rebate they couldn't even confirm eligibility for previously, despite my specific prior inquiry about the out the door price without the rebate. After eight wasted hours at the dealership, which included having me pay to charge the vehicle, he admitted their 'serious pricing mistake' but refused to honor the quoted price or even compromise more than $500. I ultimately left without the car. Until this situation is resolved to my satisfaction, I cannot recommend Koons Woodbridge Buick GMC. I am willing to revise this review if the dealership takes appropriate steps to make this right. My google voice number is 443-332-8479 read more

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I am extremely dissatisfied with my experience at Koons Buick GMC in Woodbridge. They do not stand by their work or their word. I brought my vehicle in because the OnStar system keeps activating on its own and draining my battery. Back in 2017, at this same dealership, they told me nothing was wrong with the system and added a device to "help." Now the issue is worse, and instead of acknowledging their past work or honoring what they previously told me, they quoted me 4-6 hours of diagnostic time at a very high cost just to look at the same problem. They also told me they would disable OnStar at no charge--then changed course after the fact. Yes, they replaced a piece of seat trim, but everything else came with surprise costs and enormous repair quotes that were never mentioned up front. To make matters worse, comments were made about the age of my vehicle, as if I should feel ashamed for maintaining it. I didn't go there for opinions--I went there for honest service. Instead, I walked away feeling misled and talked down to. A dealership should value repeat customers and stand behind their previous work. Koons Buick GMC failed on both counts. I cannot recommend them. read more

I purchased a 2026 HummerEV on 1/17/2026 from Koons Buick GMC Woodbridge on Richmond Hwy. Before taking the 36-mile trip, I specifically asked the salesperson for the Hummer with the RED tow hooks and RED emblems. The salesperson indicated they could get the parts and have them put on. I thought, great, and assumed the cost would be included in the purchase price. That was not true, and to date, I never received the items. Also, the salesperson(s) did not go over the vehicle's operation, especially charging. Mind you, this is my first EV. To date, I have not found the correct charging cable for my truck. Still trying to figure that out. In addition, I never received a follow-up call on how the vehicle was going. No concern, just out to make a deal. The truck was delivered with less than 30% of the 80% required charge. The Salesperson(s) and General Manager (GM) were more concerned with achieving an all "excellent" survey rating than with my satisfaction with the purchase. Needless to say, that excellent satisfaction rating was not accomplished. I will never purchase another vehicle nor recommend Koons Buick GMC of Woodbridge. Huge disappointment!!! Buyer Beware!!! read more

I went to this dealership tonight to check out a car of interest. Had appt w/Angel who was far from an Angel. They took my appraisal paperwork from my car and asked if I mind if they took a look at it and run numbers to try to meet my needs. Instead they never came back and left me sitting in a chair and I got up to leave after waiting over 20 minutes and they said bye they had my number as I text to make an appointment but they never called to let me know that they forgot to give back my paperwork. When I got home, I sent a text to let them know they forgot to give it back and I'd be picking it up and they told me they shredded and destroyed my appraisal paperwork since I didn't buy the car that night. I would not recommend this company to anyone especially not how they handled me today. When you take someone's original documents you do not simply destroy them. Period! That is exactly why they would never get my business as a consumer ever again. read more

Everything needs improvement. Very very unprofessional and had a horrible lowball offer on trade in

Avoid this dealership, very deceptive and dishonest. Today I used Car Guru to sell my car. After accurately entering all my vehicle information and receiving a few competing quotes from dealerships in the area, I chose to trust a fair offer from Koon's but it turned out to be a complete waste of my time. Koon's Car Guru fair price was $16,800. After driving to the dealership and waiting 45 minutes for an in-person appraisal, they offered $10,700. The car was exactly as depicted in the Car Guru write up and Koon's didn't even try to justify their new low offer. This seems to be a classic bait and switch, with a fake initial offer to entice me to come down so they could then attempt to negotiate a low-ball deal. Took my car to another local dealer and received a fair offer of almost $15,000. Dishonest practices like this give many dealerships a bad reputation. This was such a blatant rip off attempt that I felt obligated to leave this Yelp review to make people aware of their actions. read more

Currently seeking a lawsuit with my attorney against Koons Buick. STAY AWAY FROM KOONS. Sold me a 2024 2500 Denali Ultimate with an engine light (came on a day after my purchase) and a leaking sun roof. Me and my attorneys will be suing them but im sure ill still end up losing money in attorney and court fees. Just stay away. read more

Terrible customer service from Saraj, the salesman who was late for my appointment and gave me a low starting out the door price and then baited and switched to a price over 10% higher. He had me sign one offer and then placed in another. Leaving this review because you screwed over a FIREFIGHTER. It may be easy for these salesman to sit behind a cushy desk and sell cars for thousands over what they are worth, but firefighters have to work in a tough environment. I would love to attach screenshots of our text exchange. Since that can't be done via GM's review website, I will put it up on Google and Yelp instead. This dealer will also call during the day time even if you asked them not to because you are a FIREFIGHTER working a 24 hour shift and sleep whenever we can / during the day. I wish I could leave a lower, more negative review. Anthony Blazier / Tony Blazier, the sales manager, stood up from the negotiating table to conclude our meeting before I could negotiate my trade in. Joke is on him and his desperate blog - a complete and total conflict of interest to General Motors sales - as he sells motocross bikes at other dealerships. It is no wonder he can only see out of one eye, as he probably had been slapped many times as a kid by his daddy - but it obviously wasn't hard enough to teach him a valuable lesson that carried into his adult life. I hope this dealer, the Koons group, and their parent and owner group Asbury Automotive group have the happy ending they deserve as AI takes the read more

Koons Woodbridge Buick GMC - Tony blazier , fraudulent sales manager contact - Car Dealers Near Me - Woodbridge, Virginia

Do yourself a favor and do not buy your vehicle from this dealership. Worst experience ever. Condensed version as this process has taken so long, there are not enough characters to give full details. Before I go into what went wrong, I will say that James, our salesperson came in on his day off for us to look at the vehicle and again on his day off for us to pick up the vehicle. I also believe he provided my son with the most updates throughout the process. I appreciate that. On Aug 27, my husband and I, acting as the middleman for our son who lives in CO, went to Koons Woodbridge Buick GMC to look at a vehicle he wanted. We explained the situation and were assured because they work with military families all the time that the process would not be difficult and they would get the CO plates and forward them to our son. As my husband had a work trip coming up, our intent was to get the deal done asap so he could drive it to him. We were told the final sale price was $40K. The MSRP on the sticker reflected the $40K price included the subtraction of the $1,595 destination charge, however, they added it back in stating it was not included, based on an online * statement. Resulting in the final price actually being $41,595, not $40K as advertised. When pressed, they came back and took $500 off the vehicle stating that the vehicle was now $39,500. They were surprisingly accommodating when my son had a hiccup trying to finalize the sale of his existing vehicle in CO to get funds for the down payment. Despite his excellent credit rating, they would only give him the lower interest rate if he put 60% down. My husband cosigned for him to get the lower rate without insane down payment requirement. They both completed the online finance application around 5 pm on Aug 30. We received no response from the finance dept, despite calling multiple times to check on it, until Sep 4. Finance said they would overnight docs to him to sign in CO and then he would have to notarize, sign and return. Realizing a POA might help expedite the process, my son called back to verify. After hours passing and not hearing back, our son printed an official POA from the CO DMV specifically for purchasing a vehicle, had it notarized and got it to us. On Sep 5, my husband and I took the POA to Koons (they had not sent the docs yet). They told us they would not recognize the valid POA because my son was not in the military and was not deployed. Koons attributed this to GMC Financial. They had my husband sign the paperwork he needed to sign, which had addresses and #s all messed up, which we thought we had straightened out. The next day, the overnighted paperwork ended up at our house, not our son's. The paperwork was finally completed and returned. On Sep 17 Koons called to tell my son there was a recall on the vehicle; he couldn't take possession until it was corrected, and to ask why he hadn't paid his down payment yet. He told them he hadn't paid because he hadn't received the invoice. Turns out they incorrectly entered his email address in the system. On Sep 27, Koons finally called to say the truck was ready to be picked up. Of course, we were not available and made an arrangement to pick up the truck on the evening of Oct 1. The mileage when we signed the purchase agreement stated that there were 6 miles on the truck. When we picked it up, there were 27 miles on the truck. When I asked James where it had been and what added the miles he did not have an answer. We requested they pay to ship the vehicle since their holdups caused my husband to not be able to drive to him as planned. They declined. We again confirmed the process for title and license. Our son had to keep reaching out to receive temporary tags because they kept expiring and he still hadn't received his plates. Shortly before Christmas he was in touch with a woman at Koons that told him that Denver County was in receipt of his paperwork on Nov 16 and that he should receive something by about Dec 24 (depending on holiday delays). In early Jan he still hadn't received anything and reached back out to the woman who said she'd check and get back to him. At that time, she also mentioned he was only going to get the title from CO, he would have to go to the CO DMV to acquire the plates on his own. On Jan 17 he still hadn't heard back from her so he called Denver County himself. Turns out the paperwork was sent, but his apt # was missing which made it undeliverable. Denver County confirmed that he needed to come in to pick up the plates. So despite asking multiple times and being assured that they have processed many vehicles with out of state plates, the process did not go as Koons stated it would. Our son went to Denver County, spent hours waiting and processing things there himself and finally has plates in hand. Making our dealings with Koons Woodbridge Buick GMC finally over, 144 days later. read more

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Bought a car from them and I have had to take it back three times already first two times for the check engine light came on and they fixed it. Now found out the rotors are bad and they are not willing to fix it. I have had the car less than 30 days. David the sales manager was horrible. He wanted to charge me for four hours of labor and parts when he told me the car was under 45 days of warranty and I can bring it back if any issues. Be very careful as I should have reviewed all the previous feedback and the issues people have reported. I will be taking this to every site I can read more

This has been very frustrating, 1) We purchased our son a car in May of this year and first of all it did not pass MD inspection because the tires were bald. When I called the dealership they said "Well you signed an agreement that said that they could not guarantee that it would pass inspection in another state." The used car manager, after a long conversation said he would split the cost of the tires with me, but he did not really want to do that. (I did not go back there to do this because I was frustrated and it's a long ride from Southern MD. 2) Next, we paid for a warrantee from them but have no paperwork. I have left several messages and have made a few calls to them saying someone would call me back, but that has not happened. 3) 45 days after the purchase the battery dies, again I called with, having to leave a message and no one ever calling me back. ($205 later I had to purchase a new battery.) Now the sales rep Sami was really good while I was buying the car, but he also has not called me back from any of the messages that I have left. $1000 later, my car has passed inspection and is driving well, at least for now. I had heard good things about Koons in the past, but now that I have decided to use them, there has been nothing great that has come from this. Needless to say, I will not give any good recommendations, nor purchase from them again. Signed, Still waiting on a call back!!! read more

I had the worst experience with Koons Woodbridge Buick GMC. I purchased a 2023 Toyota Highlander XLE on July 31, 2024. I paid $11,000 with a certified check, $26,456.36 with a Truist loan, and $15.55 with my debit card. The car had approximately 34,417 miles on it. On Friday night, August 2, the car's air conditioning failed. I reported it to Koons and Toyota Fitzgerald's Gaithersburg on Monday, August 5. Koons checked it out the same day but could not find or fix the problem, they recommend taking it to an authorized Toyota dealer. I then took the car to Toyota on August 5 and was charged $440 for the check-up only. On August 7, Toyota determined that the car had been previously crashed, was not in complete parts, and would not be covered under warranty. Koons agreed to repair it and then offered to refund my money. On August 8th I returned the car and signed a document assuring me that I would receive my money and the bank's money within 7-10 days. It's been over 20 days now and I still haven't received my refund, I call them for updates and they just send me from one department to another and leave me on hold or to call me back later, which never happens. Also, this place does not treat the Hispanic community properly, they think that since you don't understand English, they can do whatever they want. They have no sense of good customer service, and in these cases it helps to use legal services to get immediate attention. Unfortunately, the people who work there do not respect or value customers. If you can, find a car dealership with a better reputation and get away from them as soon as possible. read more

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Be careful with this dealership, when you arrive they greet you very kindly, give you final numbers, and then little by little they add more charges, they really are scammers, and I do not recommend their interest rates, I am a person who has excellent credit and this is not my first time buying, they offered me 20%. Never use their financing methods! Read your contract carefully, use your own calculator, do not trust them! read more

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Absolutely worst service department I've ever been to in my 35years of car ownership. They basically charged me $700 to reset my warning light. Three visits in total and they never replaced the actual broken part. Then they asked for more money. The gentleman who worked in the service department is unprofessional and blames me for his failures. Unbelievably bad dealership. read more

I have brought my 2025 Buick Envista here 4 times so far, which i bought from a different dealership and am having many faulty tech problems. They have been kind and helpful each time, even though they did not sell me the car. I would definitely recommend coming here. read more

Thanks Briana for the reply. You're correct. The mark has been missed. Now I see the vehicle still listed on your website for an increased price. I guess you just don't want to do business with me? Also, I already spoke to Tony. He told me that it would take an "...infinite amount of money...." For me to purchase this vehicle. I'm not sure why I'm being discriminated against. If he wants to talk to me Sierra has my number. read more

Koons Woodbridge Buick GMC - Car Dealers Near Me - Woodbridge, Virginia

If I could leave negative stars for this dealership and our experience with them, I would. I have left only a couple reviews in my lifetime so this is out of the "norm" for me to go to the extent of a review, but this experience was so horrible for us, that I feel absolutely implored to do so in the hope that if I can prevent at least one person from the experience we had, then it is worth it. Sami Oussama El Ofiri was the salesman that assisted us. I have promises in writing that we were promised and when we signed paperwork, Finance Manager and Service Manager apologized that they are unable to follow through with these things that we were promised from Sami. We had them in writing and we were just told that Sami is new and should have never promised us any of those things and that he was wrong for doing so. ALL of our personal information was "accidentally" sent to a complete stranger via email, Sami misplaced part of our paperwork containing all of our personal information and then told the finance manager that he never gave it to us. We were given paperwork signed by the dealership stating the car had never been repossessed and it has been. We were promised that since we already had financing, our credit would NOT be pulled and it was. Sami said "trust me, your credit will not be pulled, just trust me, I would not lie to you" and we have those exact words and more in writing. Yet our credit had a hard inquiry pulled despite. Then the 'dealership' told us to just drive home without both license plates properly and legally placed on the vehicle, and literally left the license plate laying on the car and locked us out of the dealership because they all wanted to go home(we sure did too) we had to wait until an employee exited the building to get back in. We told them this was illegal and we needed the license plate placed on the vehicle so we could please drive home(what should have been less than a 2 minute fix, they fought us over for over 25 minutes) and they continued to argue with us that we would be fine if we chanced it, knowing this was illegal in our specific state of VA. (We are 2 hours away as well). We were pulled aside by one of the other salesmen and told by him that he was immensely sorry- that he had been seeing everything that was happening to us and he was ashamed that we were being treated like this. He said it is illegal to not have your plates properly on the vehicle and if it were my child, I would not want to chance that they might get pulled over as well. We were promised by Sami that he was taking the vehicle to the service shop after we test drove the days prior and he would get service to address a obstructed radar warning sign and he never even had anyone look at it. Did nothing! And now it is posing a safety issue for us and our daughter who is the driver. Braking functions will not work properly because of this issue. We were told to come back tomorrow and they could look at it, but wouldn't fix it. So many issues, I could keep going but I have spent now over 8 hours dealing with this awful experience. I am hoping that a GM reaches out. We were promised that a mesaage was left for him to do so. I hate to say it, but I doubt it was. The WORST vehicle experience of our lives. Very disappointed that they allow an employee to make false promises one after another. Salesmen notoriously get a bad wrap because of circumstances such as this, that ruins it for all. Break the stigma following salesmen and women by following through with your word and if you cant follow through, please just dont promise anything more than what you know is a reality and possible. We don't need to be falsely wow'ed by false words. We just need you to be honest and care! This is someone's daughter or son driving the vehicle. Their safety matters more than a sale by false pretenses. I would NOT recommend this dealership and if they would happen to make any part of this right with us, I will most gladly redact my review. But until then, the review will stay in hopes to help others avoid this terrible experience. read more

I bought a used Bolt EV from here last year. I worked with James Tucker, who was pleasant and interesting. I felt like I got a pretty good deal on the car after a small amount of negotiation. I was financing with a credit union, but I was still open to see if the dealership could beat my rate. That's where the bad stuff started! The finance person called me back and we talked about their offer, which was .01% less than my credit union rate, with the same down payment. I took the deal because it was technically cheaper. Signed that paperwork. They gave me the usual scam spiel about dealer warranties, which I politely declined. I felt like the finance woman was a little bit too pushy, but it wasn't anything I couldn't handle. After she literally halved the price of the warranty I still declined (if you can take off half the price of something within minutes that's a good indication that the entire thing is worthless!). I got the keys and I drove home. The next day I get a call from the finance department. Apparently they were wrong about their finance deal and it required an additional $2000 down! Thats kind of a big number to miss, right? I told them that I'll just use my credit union financing then. They then said I needed to come back to the dealership that night or tomorrow and give them my credit union check. I told them that it was their screw up and I didn't feel like driving 45+ minutes to woodbridge, but they kept on trying to get me to come in. Finally they offered to have someone come pick up the check, which they should've offered in the first place. Just overall completely amateur hour. Within a few days of driving the vehicle I noticed I was having an issue with an annoying clicking noise and vibration at higher speeds. I reached out to James with these issues and he said he would make inquiries with their service department. Koons has a 7 day return window so I told him that we need to get these issues fixed or that I would be bringing the vehicle back as a return. James told me not to worry, that he would get this taken care of. I then had to pester James for the next several days. The first clicking issue was a Chevy recall software update. James said they couldn't work on it because "the car is electric" so I was on my own. Luckily I brought it to a chevy dealership and they fixed it for me for $140, so no big deal. But the vibration was still there. I took the car to my local shop and they said that the car needed new tires, brake fluid flush, and a couple of other issues coming to around $2000. I told James the bad news and I said I would need them to either do the repair work themselves or they could pay my shop, and if not that I would be returning my car (I had about 2 days left on my return window). James promised me that he would get this issue taken care of, no problem. I then texted and emailed him over the next several days without a response. Finally, and I'm sure by complete coincidence, the day after my return window expired James got back to me and told me that they couldn't do anything because the car passed inspection (which is completely unrelated!). Wow great, thanks for your help James! :( I should have gotten a pre-purchase inspection, lesson learned. I also should have never trusted a car salesman despite his good vibes and seemingly earnest nature. I would avoid this place and just use Carvana. Yeah you'll pay more up front but you don't have to deal with the dealership BS, which this place specializes in. read more

alright update 2 to the key fob situation I have a refund of $15 on an over $400 problem. it looks like I spoke too soon expecting proper customer care from a business... read more

Zero Stars are impossible which is why they have 1 star. Please do not utilize the repair shop here. Brian the manager is the worst. They tried to repair our 2023 Sierra Denali (5 months old) and had it for a month. They replaced the entire engine, yes the entire engine, and exhaust fumes are now coming into the truck. The engine is not towing appropriately either. Lemon Law will be applied especially when Koons did not want to talk about a buyback or purchase of another truck. 5 months old and the engine had to be replaced. Also, please note that the new electric start vehicles do not allow you to put the vehicle into neutral. GM is aware of this and they do not care. I am filing multiple complaints about this whole situation. I have to get an attorney involved now to get my vehicle replaced. How in the world does a 5 month old V-8 truck require a full engine replacement and Koons does not think this is odd? This is exactly what the Lemon Law is in place for. Stay away from any repairs at Koons or interaction with Brian! I do not wish this on anyone. They would not even give me the repair receipts without us calling and emailing on multiple occasions. They know they are in the wrong. Unbelievable how horrible people can be and risk your life. They do not care, they only want the money. read more

My experience with Koons was great. I am very happy with my Honda CR-V. Ndo was very patient, respectful, friendly and transparent. He got things going for me right away. Uris was very attentive to detail and made sure I understood everything about my options in financing my car. Thank you very much! read more

It was a bit far for me but I found great deals online and the buying process was all etched out n a few hours. The vehicle was clean and the tank was full. Everyone was all smiles and I love my vehicle... read more

Koons Woodbridge Buick GMC - Car Dealers Near Me - Woodbridge, Virginia

0 stars!! The reason why I gave a rating of 0 to Koons Buick GMC - Woodbridge is due to a plethora of things that happened during my car buying experience that reaked of poor customer service. It not only saddened my husband and I, but we are also upset. My dad worked tirelessly for GM for almost 30 years and developed COPD due to asbestos exposure while making Corvettes and unfortunately passed away in 2011. I expect more from GM as a retired GM's daughter, Family First member, as well as a MyBuick member. Below you will find detailed information along with dates as to why I am unsatisfied with the level of service I received - so much so my husband needs a new vehicle but plans to purchase a Tesla instead. Unfortunately, Tesla's customer service is top-notch, Chick Fil-A, and Koons Buick GMC is mediocre, Popeyes Chicken to say the least. The only reason why I decided to purchase my car from this location is because the service department always gave me excellent service; Dan, Diane, Matt and Mary, along with Mr. Tucker and Tony Blazier. They are the only employees I have encountered that conducted themselves with integrity and great customer service. If I had known that the sales department was trash, I would have taken my business elsewhere. Please see a list below of the occurrences that transpired during our car buying experience. 1.) On 3/30/24, Abe Yousef, told my husband and I while sitting at Mr. Tucker's desk awaiting to pick up my vehicle and I quote "You will receive a Buick GM survey and we would appreciate a completely satisfied rating and if you can't mark us completely satisfied, just don't complete the survey". What manager says that to a customer? Absolutely ridiculous! He should not even be in management. Strike 1! 2.) I received a phone call from Yeabsira on 4/4/24 at 4:41pm requesting me to come back into the dealership to sign a missed document. I informed her that I was at work all the way in DC and was unsure of what time I could make it back. She stated it needed to be signed today. I had to be inconvenienced by having to leave work early, conquer traffic, to sign a document that should have been signed on 3/25/24. I was not happy, and Yeabsira should have picked up on that during our encounter! Strike 2! 3.) On 4/8/24 I called the dealership because my husband and I noticed minor scratches on the vehicle which we found odd because the car had not been through the wash and had been garaged since pickup on 3/30/24. When I called, I spoke with David Perez who stated to bring it by, and he would look at it. My husband and I dropped the car off the next morning and decided to carpool to DC. After we dropped the car off around 8am with David, we heard nothing. We ended up calling on our way back, around 6pm, to see if the car was ready for pick-up, which it was. When we picked it up the car looked better but had a coating of pollen on it and at that point, I was over it. David stated that it appeared the Cilajet was not completely rubbed in. He also informed me that the new paint does not contain lead which is why the paint may appear scratched? Once again, another inconvenience and honestly it didn't get that much better. I want it properly fixed immediately! Strike 3! 4.) Before we went into the dealership, we were sitting in the car chatting with our doors open and overheard Jason Burthey on the phone upset with someone because Scott Cook (finance) took another client over his and had a dance recital to get to. So unprofessional! Strike 4! 5.) Today I received another call from Uris Del Pozo letting me know they received another Envista. Thanks for the call but I bought one, remember?! This is the second call. Update your records for goodness sake! Strike 5! As you can see leadership is lacking and I can see why anytime you have a manager telling you not to complete the GM Buick survey if you can't mark it completely satisfied. Well, I did the survey and gave you a low rating, so what happens next Koons Buick GMC? UPDATE - STAY FAR AWY FROM THIS TRASH DEALERSHIP!! 4/11/24 - Received several calls back to back at 6:05pm, 6:05pm 6:06pm and 7pm from the dealership, but no one left me a voicemail. I was at work, so I didn't answer. 4/12/24 - I called the dealership back at 4:57pm and wasted my time and energy speaking to an incompetent employee by the name of LEDIANA TOSKA who claims to be "customer relations" but with a stank attitude informs me of how we have "hurt them", and how "SPITEFUL" my review was. First of all, who calls a customer spiteful?! Customer service 101 is "the customer is always right", and you should do everything in your power to keep the customer happy and returning as a customer. However, she insisted on only being concerned about herself and **General Motors Executive Leadership has been informed of ALL of this nonsense via email; Mary Barra - CEO, William Kopicki, Lin-Hua-Wu, and Mark Reuss.** read more

Buyer beware. The finance manager, someone you should be able to trust, is a liar. The Sales Manager, another you'd like to think you could trust, is a liar as well. My girlfriend and I went to shop a Jeep Wrangler at this dealership on Sunday 12/11/22 and she decided she liked it. We were open to seeing what interest rates the dealership could offer, but she wanted to be sure she could get a rate quote from her credit union which was closed. When this was relayed to the sales manager, he agreed we could take a loan out with them, and if we found a better rate with her credit union tomorrow, they would accept a check paying the loan balance off in-full. The finance manager also told us the rate the credit union was pending at was in the 7%'s. When we went to her credit union, they quoted her 5.99% which is 1.5% lower than the rate the dealership got her at 7.49%. We called less than 24 hours later on Monday, and they said sorry we can't accept the check to pay-off the loan now you have to deal with the bank directly. This wasn't what they agreed to yesterday. The finance manager is the worst of the liars. He told the sales manager we didn't plan on shopping the rate tomorrow (lie) we agreed to just go with their funding source (lie), and because of this the loan is active and the dealership can't take her lump sum payment from her credit union. Bottom line is I would NEVER finance from this dealership. Scott Cook, the finance manager is bold-faced liar who's ego is too big to lose a deal. If they let us bring the lump-sum payment to the dealership, the loan never exists and is wiped out. By lying to the customer and then making them go through the bank to inconvenience them too, the loan is on the books, and it looks like the dealership closed a loan with one of their lenders. Nice job Scott. NEVER USE THIS GUY. read more

I purchased my first car from Koons, Woodbridge. Great experience, the whole team is professional, especially Ibrahim the general manager. Thank you for a great car & experience. Will for sure be going back. read more

Horrible experience!! I drove 2 1/2 hours each way for a prescheduled appointment to see a vehicle. We had already discussed trade-in value and tentative purchasing terms, etc. After test driving the vehicle we were discussing purchasing agreements. Another salesman approached to inform us, the vehicle was sold to another client. Shady business practices !!! read more

Please be careful using this particular location. A thorough job is not completed in servicing and they attempt to provide items/services that are not required. I am unable to say if predatory sales tactics were utilized since I am a woman or if this is normal practice. I will be reporting my concerns to the corporate office this week. read more

**Buyer be aware** so i called Koons gmc buick in woodbridge in regards to a vehicle they had advertised, called was told was available and immediately reviewed offer and accepted, authorized to run my credit. after a day and not hearing back, numerous phone calls, left voicemails, sent emails with no responses, then after 3 days I had to text sales person to find out they sold vehicle to someone else. Problem is apparently from the mouth of the sales manager it is there common practice to run numerous customers credit on the same vehicle at the same time knowing that they already have others in line to take vehicle. Problem I have is ethics & courtesy, at no point was I ever told that they already had someone ahead of me, I would have declined them running my credit and they also never had the courtesy to call and tell me they just ignored. Car dealerships are out of control!! There needs to be some sort of regulations on these guys, if your a good business I don't think this would be your common practice. Stay away from this dealer!!!!! read more

Pablo is knowledgeable on products and services. He is very professional, also went above and beyond to provide me information on products for my vehicle. Definitely recommend this mechanic. read more

Absolutely terrible experience! There is no sense of urgency or customer service when asking for simple items. There is no right setting of expectations either. I was very clear with what I needed and by when. I had to call several times only to find out that they hadn't started working on anything despite being several hours past the pre-agreed time. Finance department was extremely rude to my bank and me. I will NEVER go to a Koons dealership anywhere because of this experience. I would give less stars if it was possible. read more

Beware of the Koons Woodbridge Buick GMC. This is a very shady dealership. I believe they intentionally sold me a faulty vehicle to move it off their lot. On Sunday, November 20th, 2022 I purchased a certified pre-owned 2019 Buick Envision with 24,000 miles. The first time I started the car, the very next day, the check engine light came on. On Tuesday, November 22nd, I took the car back to the dealership where the service technician diagnosed the issue as a faulty purge valve and vent solenoid. I also demanded that they check the engine battery which they determined to be in need of replacement. I was told that the certified examination before the sale used a less reliable method of testing the car battery. My suspicion is that the dealership cleared all the warning codes before the sale and that the so-called certified checklist was not conducted in a satisfactory manner. When I expressed my dissatisfaction with the vehicle and my anxiety that this may be the first sign of a continuous flow of problems the entire management staff was condescending and unsympathetic - from the sales managers to the so-called customer representative. They offered no explanations other than "parts breakdown" and offered no resolution to my anxiety about this specific vehicle. It seems that everyone had memorized the dealer script and rhetoric and repeated the same talking points over and over again. Their only solution was to trade the car in for a different one from that lot - even though they did not have a similar vehicle that met my feature and price parameters. They implied that it was our fault and "too bad" that we couldn't afford a more expensive model. We suggested several solutions, such as extending the exchange period for a certain amount of time in order to see if other warning signs emerged in the near future. We also suggested upgrading the extended warranty to help alleviate my concerns about the vehicle. No dice. We also suggested reducing the price slightly for other vehicles that provided similar features as the Envision or allowing us to select a vehicle from a different Koons Woodbridge dealership. Not a chance. Beware. read more

I went in to purchase a vehicle and saw one I liked that"had just come in" it was a Honda Pilot. I was at dealership for about 3 hours. I had a trade they took Key and my registration and after awhile I asked for my keys and David the manager said you will get them when you leave. my daughter and I looked at each other.WTF. holding me hostage. We had to escape because we sat there waiting for manager etc. They never returned my registration- called like 6 times kept being told someone will call me no one did and I didn't get it for a whole week. Stay away everyone is shady. Horrible will never do business with anyplace called Koons. read more

I recently purchased a New truck from Angel. They went above and beyond. I'm from New York and drove to Virginia during the great truck depression. Spent days looking for a new truck till I came across Koons. Angel was all over it. Sent me pictures while on the phone with him. He handled the whole deal from start to finish. I would highly recommend Koons. And I can't forget the fly finance manager Max. He did good by me. read more

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Wasn't able to identify issue on car in three visits after claiming they had the capability.

I was very pleased with my visit to Koons Woodbridge Buick GMC. I worked with Ted and I was quite happy with the experience. I purchased the car quick as I had a large truck that was great for snow/mud/etc of Ohio but moved to DC for work and did not need a large truck and worse is that it did not fit in the underground parking garage. So I needed to find a car quickly and overall the price of the vehicle (Jeep GC) was not bad. The condition had some bumps and bruises but I don't care because it gets me from A to B. Overall, Koons Woodbridge Buick GMC was not hard to get to and were able to work with me and get my in the car in no time and I feel good about the decision. I did add on an extended warranty because in my experience sometimes you use it and sometimes you don't but when I needed it, it saved me big time. read more

I always get the best service from Koons Buick GMC Woodbridge. I went to have my safety inspection. I also needed evaporation service, a/c flush and bleed, and replace cabin air filter. I was greeted as usual by the service manager and team. it was almost 3:00 pm but they fit me in and completed the work by 4:30. They treat me like family! I love this dealership and their staff. Dan Morningstar and Diana are awesome! Thanks guys! read more

My husband and I was just going to different car dealership just to get an idea for a new suv. When we arrived Chris came out and met me and my husband and showed us around. Then I fell in love with a black infinity Q80 and then came out Ted Pelachick and he was the most pleasant and he allowed my husband to take his time test driving it and get comfortable driving what would be our first large vehicle. We was there over four hours and Ted never got aggravate with us and keep insisting that we look at other vehicles to make sure we found one we loved and was within our budget. He was funny, pleasant and had the best customer service skills ever. If anyone ever needs a car by all means go see my new buddy Ted Pelachick , you want be disappointed. read more

Koons Woodbridge Buick GMC - Infinity Q60 - Car Dealers Near Me - Woodbridge, Virginia

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I started looking for a new truck about a month ago and this was the first GMC dealership I went to. Even though I ended up buying a used GMC at another dealership. I wanted to let future customers know that these salesmen are knowledgeable, helpful, and this dealership has some of the best off the lot prices for New GMC trucks in the DC metro area. read more

We were visiting Woodbridge, Va. from San Diego and stopped off at Woodbridge Buick. We just wanted to check out the new models. We told the salesman we were out of state and weren't buying anything. He said no problem and was very giving of his time showing all the features of the cars. If it were feasible to buy an out of state car we would buy it from this dealership. Extremely nice people. read more

I've brought my GMC truck here for service for the last 11 years. I bought it new here. The dealership changed hands since my last visit and I had some questions prior to scheduling service. It's was difficult to to talk to anyone that could help me and they seemed irritated that I wanted to talk to someone about services that might be due prior to scheduling an appointment. I called several times earlier in the week and was told a service advisor would be in touch. I got a call today, Friday, by Dallas and he seemed annoyed that he received an email to call me. Just my experience but it seems that changing ownership has not done this place any favors. It's a shame. I was a loyal customer for over a decade. read more