This is the worst flooring store I have ever been into. We were looking for flooring for our beach house, and the woman who worked there was so negative and unhelpful from the moment we walked in the door. She didn't know any of the prices on any of the merchandise and it took her forever to check on it in the back room while hollering out pricing to an associate. She couldn't tell us anything we asked, and after selecting a flooring, never got back to us for over a week. We called repeatedly and got excuses from co-workers, but no answers. When she finally called about prices over a week later, she still hadn't checked to see availability of the flooring, and the whole experience was totally ludicrous. My husband ended up cancelling our order(I doubt she ever ordered anything in the first place)and we took our business elsewhere. Something is very wrong about this business. Easy to see why no one else was in the store while we were there. What a crazy place! read more

We had a great experience with Outer Banks Flooring! Hope was super helpful and let me take samples home multiple times until I decided on one. Andy did an awesome job installing our LVP. We are very happy with our new floors! read more

After getting a couple of quotes, I contracted with Outer Banks Flooring based on the good reviews here. It has been two months and my floors are still not finished. The first sign of trouble was when they made the rookie mistake of not putting the wood in the house to acclimate so that pushed things out a couple of weeks. Then they installed the floors but didn't get the thresholds in and put white shoe molding around the kitchen cabinets which they say they are going to stain. They came out about three weeks ago and dropped the thresholds in the middle of my living room floor and haven't been back since. Now they say it may be a couple of weeks before they get back to finish up because they have a big commercial job. I really regret not going with one of the other companies in town. read more

Outer Banks Flooring laid LVP throughout our house after Florence. The job was completed in the number days quoted, with no issues, the flooring technicians were knowledgeable and made sure all was cleaned when finished. Recently had an issue with the flooring which brought Gunner out and putting in a half day in pulling up one room only to find that it was a small problem with the sub floor, which had nothing to with their workmanship. Gunner relaid the flooring and did not charge for his time even though it was not caused by anything OBF did or did not do. It is no wonder that Gunner is running a successful thriving business. Thank you Gunner read more

Outer Banks flooring did an out standing job. They found rot near a door under a section of carpet. Instead of bailing on the job the guys were able to patch the area and continue the job. This was a huge thing considering finding a contractor after Hur Florence to come and fix anything small was almost impossible. The installers were courteous and thoughtful. Gunner Gentry, himself, came by often to check on the progress and even pitch in. I can't thank them enough. read more

Outer Banks Flooring is the worst in every way. I get that everyone was backed up after hurricane Florence but they started giving us installation dates in June.. finally got carpet installed at the end of October. They did an ok job. Oh and then there were the blood smears in our freshly painted walls from whoever laid the carpet. Hope, the owner lied to me, raised her voice at me, and once even hung up on me. They had been paid in full for our job since February and refused to refund us or even let us pick up the carpet to have someone else install. When you go into their non- air conditioned store you can hear them in the back office talking but no one even comes out to greet you. She clearly does not know how to operate a business or treat customers. It was unbelievable the outrageous excuses we got. The best one was when we were told in August (she said she'd had our carpet since December 2018) the carpet was damaged so they filed a claim with the manufacturer. After calling the manufacturer myself and learning their claims process, they assured me OBF had not filed a single claim since Aug. 2018. Florence hit in Sept. 2019. Horrible woman. BTW my review on here from Septmber has mysteriously disappeared. read more