I have used Outer Image for several years to do lawncare. There has always been the issue of my kids leaving small toys in the grass and they get run over by a lawnmower -no big deal. This year has been the worse. One of the mowers took out my firepit brick wall. Another day they rammed into my kids sandbox leaving a crack in it. Most recently they came the day after a bad rainstorm and left big skid marks all over my yard. In addition they can never get the invoicing right and have tried to double and triple charge me for months. This has been an ongoing problem since I first started using their services so I keep a stack of invoices and check images just to have proof when they try this(but I shoudl not need to do this!). read more

We called to set up an appt for landscaping estimate but never got a call back and then when we called to see why of course they said they would call but still have not in over a week? I guess customer service isn't their thing or maybe they just don't need the work now? read more

Would never recommend. Took 5,300.00 check, cashed same day, then for a couple months and promising to come, kept making excuses why he could not start. Contacted the police they went to his business. He said he is refunding and sending a check. Never happened, the police then were filing Criminal Felony Charges, still saying he sent a check in the mail. Not until posting on social media did he finally comply and take a cashier's check to the police. And now he threatens me on social media for defamation and saying false allegations. Not true. Do not use this guy,,,,,BEWARE read more

Did a good job up front. Were supposed to return for a follow up to clean up the area a little bit after the grass started growing. Never returned. Never returned my phone calls. Paid them the money after initial work, so I guess they weren't interested in me any more. read more

I am really disappointed in this service. I had called to set up an appointment for an estimate. I was told they can only do estimates during certain times. Ok. I can make that work. I rearranged my work schedule and took time off. Three hours before the scheduled appointment, I received a call to cancel. Fine. Things come up. I get it. We rescheduled for one week later. Again, I rearranged my work schedule and took time off. The second time, however, there was no cancellation phone call. No one came. I called the office to see if someone was running behind schedule. Someone did answer and said that a lot of people had called off and they would check into it and get back to me. No one called after that. I even called again about 90 minutes later to see if there had been some mistake made. No answer. No response to the voicemail. My expectations are not that high. Please do what you say you're going to do. And when you can't, let me know. It seems pretty simple. Unfortunately now I'm out two days of work and I still haven't received an estimate for landscaping service which, obviously, I will be getting from some other company. read more

I have used Outer Image for many years. They have serviced our home and my Mother's handling mowing, cleaning gutters, tree trimming, installation of drain pipes and tons of rock as well as landscape and retainer walls. We depend on them for all of our needs snd they always do great work. Always the first ones we call. read more

Hired them to build two stone walls. First one fell down before the job was completed. They fixed it but within a few weeks it is already separating again. Upper wall wasn't completed and is also starting to fall. They were paid in full and they keep saying they will be back to complete the job but that was 3 months ago. Now they have gone silent. Guess they aren't interested since they got paid but both walls need to come down and rebuilt. Employees told me the company is about to go out of business so seems any warranty or lawsuit wouldn't be effective. read more