I have been a loyal customer of your store for a decade, and it pains me to inform you that I have lost all confidence in the service your establishment provides. Last Sunday, I visited your store in person to order a simple wig, a process that should have been straightforward and stress-free. After looking through the inventory with staff, they instructed me it would be best to order this style as they didn't have a simple blonde bob in store. I expressed my willingness to pay a deposit, but to my surprise, I was told that it was unnecessary. I was informed that someone would reach out to me the following day to confirm the order details, gather my information, and discuss the pricing.
However, when Monday - Friday came and went without a single word from your team, I decided to call in to follow up on my order. Little did I know that this would be the beginning of an utterly distressing experience.
I was put on hold not once, but four times, as your staff struggled to locate my order. To make matters worse, I was informed that the wig had not even been ordered, and the proposed price for a simple blonde bob wig was an astounding $279. This pricing shocked me, as it was more than three times the amount I had previously paid for such wigs at your store.
When I asked for an explanation regarding the significant price increase, I was met with nothing but rudeness and condescension from the female wo orders the wigs, I'm assuming a manager of some sort I was speaking with. She did not allow me to voice my concerns or ask any questions, continuously talking over me. I wanted to inquire whether it was possible to obtain the wig without any customization, as the base price I was quoted began at $199. However, the employee's unprofessional conduct made it impossible for me to get any clarification.
To add further insult to injury, she suggested that I simply visit the store and choose a wig myself if I found the customization too expensive. What she failed to understand was that I had already visited the store in person, and a week later, I am still without the wig I initially wanted to order.
I must stress how truly disappointed and upset I am by this entire experience. After a decade of patronage, I expected a higher level of service and professionalism from your establishment. This incident has left me with no option but to seek alternatives for my wig purchases in the future.
I urge you to seriously consider the customer-facing personnel in your store, as it is my firm belief that individuals who engage with customers should be held to a higher standard of courtesy, professionalism, and efficiency. The way I was treated is inexcusable and goes against the very essence of good customer service.
I hope the owners take my feedback to heart and use it to improve the customer experience in your store. It is my hope that no other loyal customer has to endure what I went through. read more