I do like this REI store, the only location of this franchise in the entirety of Middle Tennessee…read more They have a great bike shop, tons of camping equipment, and extensive outdoor clothing. I wish it were a little less expensive and that the various options for cargo pants were a little less comfortable and not so rigid and unforgiving. Regardless, it's a solid REI location. PRO TIP: This is the only place I know of in Williamson County that sells freeze-dried mint chocolate chip ice cream sandwiches, my favorite dessert!!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

While shopping in the middle of suburbia, Mountain High Outfitters was a breath of fresh air…read more(terrible pun intended.) They managed to cram a massive amount of outdoor gear in a seemingly tiny parcel of real estate in an uppity retail plaza. Their selection of gear was surprisingly diverse, but I didn't get the sense most of the staff was knowledgeable in outdoor recreation through their own extracurricular activities, this was coupled with a hint of pretentiousness. Prices were a little steep on several items that I've compared to other retailers - and I'm not talking about big box stores, either. I'm talking other small businesses and outfitters. If you're in the area and are serious about quality gear, by all means, stop in and support small(er) businesses. But it's noted: There can be better deals to be found on the same items for sale.

Shopped local to buy some shoes . Paid full price. Thinking i could buy cheaper online but like the…read moreservice of local shop. Shoes gave me blisters first two times i wore them. Called store for return or exchange and they said 'no returns or exchanges'. Well, looks like i wont be shopping here anymore. You wonder why brick and morters are having a hard time. Without service i see no reason not to buy cheaper online.

I worked with Max today on getting a new bike. I started riding back in the mid 1990's but have…read morebeen out of the market for a bit. Max was helpful & there was 0 pressure to upsell me to a higher price point. Great local store.

There was a price mistake online where I got a jacket for a ridiculously low price. They called me…read moreand explained that it was a simple mistake. After additional talks they offered me the jacket at a discount price which I agreed was very fair. Throughout my entire line of communication with Outland they exemplified excellent customer service. They truly went out of their way to gain the approval of just a single customer in myself. Initially I was upset at not being able to get the jacket but I was won over by their customer care. In a world where airlines, AT&T, and Verizon exist...this event has restored faith that some companies actually give 2 sh*ts about customer care. I look forward to recommending OutlandUSA to those seeking athletic apparel.

Great place to get a kids' bike if you're looking for something more upscale. I came here after…read moretrying out the new ownership at Franklin Bicycles which was terrible. I called and talked to Luke on the phone and described what my 11-year-old daughter was looking for in a bike - I had a make and model in mind. They didn't carry that specific one, but he spent 15+ minutes looking online and making suggestions of similar options. We decided on one (a Haro) and even though it was above what I was looking to spend, the customer service on a cold call from someone random was top-notch. They even went out of their way to special order a white basket for the front of the bike and mounted it. My daughter has been riding it every day since we got it. Their bike tech Stephen was great on the phone when I described what she wanted in a basket. It's not cheap, but it's not outrageous, and the customer service I experienced was on another level. If you're looking for something that will last your kids many years, I highly recommend coming here.

First time in and I will definitely be back. The…read moreenvironment was clean and inviting. Melina welcomed me right away, helping with all of my questions and requests. Overall great experience!

We've been on MANY trips with runamuck and every trip has been so enjoyable! The employees are so…read morehelpful and kind!! The guy who drove us yesterday and told "dad jokes" has a great personality and really set the mood for the start of the trip! I'd recommend this place to anyone!! 10/10!!

DON'T WASTE YOUR TIME!!…read more This was hands down the most disorganized kayak rental experience I've ever had. Our reservation was for 12:00 PM. We were running about 10 minutes behind, so we called ahead, let them know, and even paid before arriving. After getting there, we waited nearly 30 minutes for transportation to the drop-off point. The woman at the office was nice and apologized, so we brushed it off. Unfortunately, that was only the beginning. When we arrived at the river, everything fell apart. An older gentleman and two teenagers were unloading kayaks, but nobody gave any instructions or directed customers. We stood waiting for another 15+ minutes while they unloaded equipment and chatted. When we finally asked what was going on, they realized they didn't even have enough kayaks or paddles for our group. We were told more kayaks were "already on the way." Meanwhile, we watched other customers launch themselves because nobody was helping them get into the water. There was another group with a 12:30 reservation sitting there with kayaks available, but instead of getting us on the river, we continued waiting. At around 1:35 PM, I called the office and was told it would be another 30-45 minutes. By then we were beyond frustrated. A manager eventually got involved, but instead of apologizing, she seemed irritated that we were upset. After more waiting and more promises that kayaks were "almost there," transportation finally returned around 2:15 PM with additional kayaks. Remember, our reservation was for noon. We had already spent over two hours waiting. The best part of the day was actually being on the river. The river itself was enjoyable, and once we finally got in the water, we had a good time. Then came the ending. When we reached the take-out point, three teenagers were checking people in. One of them stopped another group and immediately started asking for names so he could charge them a $75 late fee. Their reservation had also been at noon, and they were delayed because of issues caused by the company, not because they were late. The teenager literally told them that wasn't his problem. Then they started trying to charge our group the same $75 late fee. Absolutely not. After multiple customers complained and the manager was called, they finally admitted we didn't owe anything. The entire situation could have been avoided with basic organization, communication, and customer service. We had 4 adults, 2 older kids, and 2 younger kids and spent nearly $400. For that kind of money, customers shouldn't spend over two hours waiting because a company failed to have enough kayaks available for scheduled reservations. The river was nice. The staff experience was terrible. I've floated many rivers over the years and can honestly say this was the worst-run kayak rental operation I've ever dealt with.

I don't know if the tragically low ratings are warranted. But I do agree that there are several…read moredisappointments here. My wife was in search of the famed Bombas socks, size large. Good luck with that because all we found were small and medium. Have you not noticed the plethora of tall, athletic women in Williamson County? Note, Bombas socks are not with the socks near the shoe section because they find the need to have two sock sections. She also found an unusually low stock of leggings (compared to other Dick's) outside of the Calia brand that she doesn't prefer. Again, see comments about athletic females in this county. On the bright side, they're definitely keeping up with the Williamson County lacrosse craze and offer a tremendous variety of equipment in all popular sports for young people (except maybe ice hockey). So at least somebody there is paying attention to what they're selling.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

I visited the store to make a $100.00 payment toward my credit card balance. However, this payment…read morehas not been applied to my account, nor has it been received by Comenity Bank. I am concerned that a payment made in-store has not been properly processed between the store and the bank. Since then, I have been working to resolve this issue and provide proof of payment. Comenity Bank has requested that I submit my payment receipt for verification, even though this situation was not due to an error on my part. Unfortunately, I have been unable to send the requested documentation because the Comenity Bank website is not allowing me to submit a message; I have attempted multiple times, but the system appears to be malfunctioning. This situation has caused significant inconvenience. Although I made my payment on time, I am now being charged late fees and additional penalties. I will be canceling my credit card account.

I went to the store to purchase a pistol and was treated like criminal by the counter guy who…read moreliterally told me that he would not let me purchase just because he did not feel like selling it to me, he has no way to know me and did not even Intent to do a background check, the only justification he could have is that I'm Hispanic and he just wanted to be racist. This store has been my family store for years but we are not going back anymore.

I've had an incredible experience at Outpost Armory, and I'm honestly really grateful for the…read morepeople there. Coming in as someone new-ish to firearms, I expected it to feel intimidating or a little closed off. Instead, I was met with genuine kindness and patience from day one, and I feel like that kind of environment is rare. Robert, Aaron, Tony, and Dave have all been amazing. Not just as RSOs who keep the range safe and running professionally, but as people who truly care. They've taken the time to help me out when I've asked them questions in passing on how improve my grip, understand maintenance, learn small tips and tricks, as well as gain better perspective on things like concealed carry. Every question I've had has been met with respect and real guidance, never ego or attitude. The facility itself reflects that same standard. It's clean, safe, and feels "state of the art", which made it even easier to feel comfortable spending time there. Between the range, the rentals, their product knowledge and guidance, it played a huge role in helping me feel confident choosing my first firearm. This place has made a bigger impact on me than I expected, and I'm genuinely thankful for it.

Expensive! But the thing that gives them a 1 star is the shooting range. You better be a marksman…read more If you're a beginner, DO NOT GO HERE ! They will charge you $5 each shot you hit over their target line. This poor girl shot over line 6 times. That's an extra $30, but instead of guiding her or stopping her, the guy yelled at her and said that 30 for ya !! I only paid $5 , but again, shooters beware if you're trying to learn.

Super dope, locally owned, outdoor supply place!! We had fund looking around and loved the way it…read morewas laid out!! Employees seemed nice, and it was cool that a coffee shop was attached to it!! Good amount of stuff, and a good selection of wider/foot friendly/barefoot style shoes!

I came here to fix a flat tire that my bike had for the past 3 weeks. The team inspected my bike…read moreand in less than 5 minutes they found out that it was a small leak in the inner tube. The Tube was around 10-15$ to replace but I ended up getting a new bell as my old one was broken. They even added it on for me. The staff was very nice and I feel like I got a good bang for my buck on what I purchased. I also wanted a phone holder but I found that a little cheaper on Amazon. Overall, I would return as it is better than traveling an hour to the REI store by bike.

This place is gorgeous. It has an open air luxurious feel, and really well styled decor. They…read morehave such lovely items and gifts. They even have a man cave area with wonderful items for the gentleman in your life. Even as a woman I picked up a few fragrances for myself because they are very versatile. The Ranger Station products are top notch. They also have small batch small business products such as lotions, burble baths, soaps. Really cute fuzzy hair clips, devotionals, journals, notebooks. Their Softies are divine - I picked up two pair of their long socks. Luxurious robes and bedding, and flower petal soaps. Do yourself a favor and stop in to treat yourself or someone else. The customer service was excellent. Thank you for helping me today!