This was grossly overpriced. It was $70 to have 90 minutes of access to a small hotel pool and hot…read moretub, a sauna (there was an additional single person sauna that was a fishbowl) and a metal tub of cold water. This was a low-quality "spa" experience. When I asked where the shower was to use after the 90 minutes were done, I was told that the only shower we had access to was the lukewarm shower outside. We were given towels but no robe or any other amenities. The staff working poolside provided good service and were thoughtful. But I will not be going back to the spa.

I love their spa services. However, the logistics seem a bit disorganized. I have a Gold Card…read more Recently, they changed the booking system, and it doesn't work. I am trying to book a massage, but the system is unreliable in recognising my email address to send a code. After several attempts, I log in, but my membership and previous appointments do not appear in my file. Then, I accidentally sign out, so I try again but still cannot book a massage. It's frustrating. I just wish I could easily book and relax.

Spa robes were luxurious, I felt welcomed and relaxed arriving early. Able to sit with tea in the…read morelounge before service. I got a massage with facial Bliss package. Service was great, however, I felt pushed to buy products after which was a big turn off. I was told about it on the table during facial, then again when walking to the change room, then again as I was changing the woman came back and told me more about it and they would be on the counter. I was interested at first, but after feeling really like I had no option, I was out of the sale. I don't like that. I absolutely have an option. I loved the products and the woman was kind, knowledgeable definitely, we chatted a lot during services, but I do not like feeling like I am without option to go without if I choose. It felt like I was obligated or something. I told the front desk it's more than I wanted to pay and I will pass now.

Awful place - they took a reservation then claimed they couldn't find it and then told me they were…read morecharging me because I didn't cancel in time. Unorganized. Totally unprofessional. DO NOT GO.

Loved this place. It was professional, clean, friendly and when I was there did a neat snowball…read moremelting experience in the sauna that I enjoyed. Overall really helped my muscles recover.

This place was a good value. But I wouldn't return…read more On our visit the spa was way overbooked, noisy, and not as clean as I would have preferred. There were several large groups chatting away and moving in unison, which made it really tough to find a spot in the sauna or cold plunge. The front desk also didn't adequately explain spa courtesy so people were not showering and rinsing prior to participating. I think it would also help to have attendants cleaning more frequently to prevent hair and other flatsom from building up in the shower, the floors, the cold plunge, etc.

We visited Victoria for 3 days and my husband surprised me with 2 spa treatments back-to-back: a…read more60-min Stress Relief Massage with Cadence & a 105-min Fire & Ice with Karla. They were both amazing! Cadence was so nice & friendly, we chatted during the massage. She really got in there and helped relieve the tension in my neck/back area where I wanted her to focus on. It felt soooo good! I really appreciated that she asked me if I wanted more or less pressure and what areas to focus on. She was fantastic! I highly recommend Cadence for a great massage. I had a 30-min break in between treatments so I sat in the lounge and had hot tea and snacks. I was so relaxed and felt so pampered. Then Karla came to get me for the Fire & Ice treatment. She first scrubbed my whole body to get rid of dead skin, she wrapped me up like a cocoon, she used hot stones, she gave me the best facial that I ever had (I had many in the past), using cool gels and a couple of cool & tightening masks, she checked my pores, she put this thick gel in my hair and scrubbed/massaged my scalp. OMG! I was in heaven! Everything felt soooo good! This was hands down the BEST spa treatment that I have ever had. I just recommended it to a close friend in Seattle and she just booked a trip to Victoria just to get that treatment. Karla said "Fire & Ice" is a summer promo but I hope it stays on the menu permanently. Thank you both Cadence & Karla for your superb service! Thanks to Lauren also for guiding/directing me inside the facility.

Pedicure fabulous with Sophia! I recommend it as best place fo pedicure in Victoria, BCread more

Perfectly hot tubs with a serene environment. The check in felt very welcoming as well!read more

VERY CLEAN AND PROFESSIONAL STAFF! I was concerned because of so many bad reviews on Yelp! But…read morereally, it's an amazing get away. It's really sad Yelp will put all the bad reviews at the top and then tell the business they will put the good reviews at top for a fee. SHAME ON YOU YELP! It is not for partying and being loud with your friends. This is a place for relaxation and that's what customers pay for!

Wow!!!' Mind blown! Not only is this stellar addition to beautiful Victoria a great offering to…read moreclients like me, it's a wonderful experience. Sit back, gentle reader, and let me explain: --friendly, engaging staff --beautiful design throughput --thoughtful attention to detail (salt scrub!!!!) --lots of choices for soaking, relaxing or sauna-ing --complimentary tea that was delicious --lush towels and robes --beautiful, minimal gardens--the hummingbirds liked it in early June --lots of staff care-taking the facilities --pretty library / lounge / cafe on the main level I'm glad I had an 8 am appointment--it was quiet and peaceful. An hour into my appointment, the noise level picked up, even in the "soft voices" areas. The silent sauna remained silent, which I appreciated. I get why groups of people want to talk so they can all hear and engage in the conversation, but the staff didn't remind them of low noise levels (at least not that I could discern). I wonder if the staff know how to compassionately hold that boundary. If not, such boundaries don't work (and they didn't hold as more people joined the space). It was fairly easy finding quiet pockets on the deck but even the "shelter" zone couldn't mute the "f-me!" Shout from the man who submerged himself into the cold tub. Pity. I'll go back and strive for an early time again--that first hour was amazing when it was quiet and subdued. More of that, please.

This place dials up the relaxation to the max! This was a…read moredefinite highlight of a visit to Victoria. This repurposed 1940s barge is permanently moored in the inner harbor so you get amazing views of the seaplanes taking off and landing as you relax on the top deck. All the sauna, hot pools and cold plunge are on the top deck which also has a park like feel with some trees and shrubbery. The bottom deck is has the relaxation lounge where you can relax on big comfy couches, drink some tea or snack and take in the views from the huge harbor facing window. Two of the dry saunas are designated to be completely silent which I prefer. It is coed so bring your swim wear and some flip flops or slides. No phones are allowed on the top deck so no cool photos of the actual relaxation top deck area! Each session runs 3 hours which is just enough time to get in a couple of good sauna and cold plunge contrast therapy runs. Great place to de-stress!

If you're considering the Kapha season retreat but are not sure if it's worth the money, let me…read moretell you it most definitely was worth every penny! That was the most incredible thing I've done for myself. You must request Anu! I live in California otherwise I would be going to see Anu weekly! I could feel her considerate care and warm energy every step of the way. I requested hard pressure and Anu really delivered. She was able to release so much tension from my body while also keeping the massage relaxing and peaceful. This was a two hour experience and I really felt Anu gave her all for the entire duration. Even at the end she was so kind and compassionate, noting areas of my body she noticed were carrying stress and congestion and gave me special aftercare and maintenance instructions. I teared up at the end in this moment of my body feeling so good and feeling so loved and cared for for two full hours- what a beautiful thing I really think everyone should experience.

Ok I see they don't have any new yelp reviews. I must say I've been to Sapphire 3 times in the last…read moremonth. I have had great service all 3 times. From the front Desk reception to my last facial with Sheila. I did the Ayurvedic hot oil treatment on my for head that was so calming and quite interesting. I feel asleep in 20 min . Then I got a relaxing massage and my masseuse was very kind and through, she was good. Now Sheila did my facial for 90 min and that was the best facial I've ever experienced any where hands down. Her calming sense and hands are just magical. She actually has a wonderful system / procedure she does and her massage is everything.... she has a gift for taking care of her clients. She is lovely... I am truly grateful for her I've booked my next facial in 6 weeks again. This is not cheap but it is so worth it if u want to relax and have the best experience. My face was glowing. Thank you Sapphire spa.

I am so pleased to give Emerald Day Spa an excellent rating. I have been a client there for the…read morepast 6 years and I cannot speak highly enough of the service provided. My aesthetician, Paulo, is charming company who is a perfectionist when it comes to skin care. The atmosphere is relaxing, friendly, and casual; the location at Cedar Hill and Hillside is conveniently located ....not downtown, but 5 minutes from my North Jubilee home. I would not consider going anywhere else! Keep up the excellent service; Emerald Day Spa is A real gem!

Not a good experience…read more I don't write a lot of reviews. I tend to write them when an experience is either really amazing and I want people to know, or it's really not good and I don't want people to have that experience. For context, I've had a lot of facials in my life-- too many to count. I'm new to Victoria and can't get to my longtime facialist on the mainland for at least a few months, so I decided to try to find someone good in Victoria. I thought to try Emerald Day Spa because of all the good reviews and awards. I specifically booked an extraction facial. When I was asked by Parisa, the facialist, if I had any concerns or things I wanted her to know, I said I was there for extractions, most importantly. I asked if she could turn on the light so I could show her specifically what I wanted her to pay attention to. She said no, that she would look at my face when I was on the treatment table. This struck me as odd, because I can't look at my own face when I'm on the table, and how can I be sure that she's seeing what I need her to see?? Next, after I'd changed, she took forever to come back in. I started calling out, "Hello! I'm ready!" but she did not return for at least five minutes. It was bizarre and stressful. Then she asked if I was comfortable. The towel I was lying on was really old and rough, and I asked if she could remove it. But instead of just taking it off, she left again for another five minutes! Once again, I called out, "Hello! Hello!!" She finally came back in and I said, "Wow, that was a long time just to take away a towel." Then, she didn't remove the towel and instead put down a sheet. This was okay, but to lose ten minutes of my hour and fifteen minutes while I was lying there, cold, was weird and unpleasant, to say the least. When she got to the extractions, I again said that I wanted to show her what really needed extracting, but since I had no mirror and I was now lying down, I couldn't be sure that I was pointing to the right things. She told me she saw what I was talking about: white heads on my nose, an enlarged pore that gets really clogged, and most importantly, a very large white head by my ear that needed to be punctured, drained, and extracted. I repeatedly pointed it out to her. She started the extractions with a small machine, and then said she was missing something and left again! This time leaving the door open!! OMG. Any relaxation I'd achieved was torpedoed as I heard the people in the hall walking by, talking, and I worried that someone else would come in. Back to the facial... Like I said, I've had countless facials, and I know what extractions feel like. She was NOT doing extractions. She continued moving the little machine around my face. I'm sure it was doing something, but it was not getting out whiteheads, blackheads, etc. Then she got to the area with the very large blemish. She futzed around a bit with the machine, and then said, "It's all cleaned out." Well, let me tell you, the big blemish is still there, as are the white heads on my nose and the clogged pore. It's like she did NO EXTRACTIONS AT ALL. No joke. Now I need to find another facialist who can actually do the extractions, or make the trek to the mainland. And I'm out $183 for something that did not do what it said it would. Perhaps there are other treatments that are good. I'm guessing that with all the rave reviews, other folks have had good experiences. But let me tell you, an extraction facial with Parisa is not why this place is winning awards.

Have now enjoyed a few services at Renew and am a huge fan!…read moreA spa day with my mom gave us a taste of each of the services they offer including massage, facial, infared sauna, hand treatments....I've only had a chance to experience the facial in full form and I LIVED it. Jasmine is knowledgeable and actually educates you about your skin care. It was incredibly relaxing and rejuvenating. I can't wait to go again!

I have been suffering from chronic back pain and neck pain since I was in a car accident 17 years…read moreago. I started seeing Tanya almost a year ago and after each session I leave feeling much better and always look forward to my next appointment. Tanya is very knowledgeable and she is helping me work towards being pain free.

The service is always done well and the staff is beyond amazing! It's an excellent value. I would…read morehighly recommend.

Here is the rest of the story. After being taken back, I was…read moregiven a robe and sandals. The sandals were at least five sizes too small for me, and I was told to try to squeeze my toes in because I couldn't use the steam room or shower without them. There was no chance I could get them on. The massage that followed was, by spa standards, well below average. I get massages regularly from an LMP and others that this massage didn't come close to matching. Then there was someone talking in the hotel that was carrying through the ventilation or something. And to top it off, she used a greasy oil on the back of my neck. You never use greasy oil on the back of a man's neck! A shower was now critical to get the oil off my neck and out of my hair. Sorry, I didn't use the sandals! But I was paid back for that transgression by having to take a lukewarm shower. I ended up leaving immediately afterward to go home and take a real shower.