Simply Great Service and Experience all around! Easy online booking and nice recommendations for…read morecolored hi-lights.

Amazing service. A last minute wedding cut. I would highly recommend this beautiful salon and the…read morelovely people that work there.

Got a cut and color today. Didn't turn out as planned. Going back next week…read moreHopefully it can be fixed.

This is an Award Winning salon featuring John Carreiro and…read morehis amazing team! Featured in Vogue Magazine as the recipient of a very prestigious hair award! https://www.google.ca/amp/s/www.cheknews.ca/victoria-hair-stylist-represent-canada-international-competition-365003/amp/ I love my new hair cut John! Thank you so much for all your attention to detail! Best, Deb Groenheyde Hand and Paw Project

I moved to Victoria from Los Angeles and could not find anyone who does blonde hair well. I went to…read moreChapin and I don't ever remember getting a more beautiful color. She is beyond phenomenal and so easy to work with . Thank you Chapin for being so incredible.

Haley did an excellent cut just the way I asked. She's personable and fun. Highly recommend.read more

I feel slightly bad for writing this review because I feel that lavish is a very nice salon but…read morethat my hair experience there could have been better. I went there yesterday morning on the hunt for a professional to fix my disastrous highlights that were Orange yellow and Brown. I decided to not damage my hair any more than I had to but to let someone fix it so I could repair it from then on. I was greeted by a really nice receptionist who said there was a stylist availible right then. I met Angela who was very bubbly and pleasant. I discussed how I got into the hair predicament I was in and what I wanted to be done. She seemed to be on the same page of what I wanted, lighter ends darker base. I expressed that I didn't want really dark hair because my boyfriend doesn't find dark hair attractive and I want to be comfortable going from brassy strawberry blonde to a brown colour. She said what I needed was a Victoria Secret look and I was sold. She proceeded to apply a dark brown colour on my roots , but then surprised me when she began to apply it all over my hair. I thought she might leave my already light ends and focal highlights alone instead of dying and then bleaching them again. I felt that this would damage my hair considerably more, but she promised it wouldn't. As she applied the bleach she would pull apart my colour coated strands of hair and I knew then my hair was ripping. After waiting another hour or so , she rinsed me out and began to cut and style. The hair cut went well, she only cut my severely damaged ends and gave me more layers for volume. Then came the part that I felt was completely unnecessary. When styling someone, most hairdressers might consider that if your clients hair is clearly over processed and ripping because of excessive damage that they may have to be very gentle and light handed when brushing. I found Angela to be aggressive in her techniques and she seemed to be rushing because of an appointment she had arriving soon. I felt awkward and uncomfortable as she was yanking my hair so hard that my head was literally being pulled toward her. oddly enough as she was ripping my hair she mentioned that I may need to "baby" my hair which made me think why isn't she taking this into consideration? She dropped her brushes multiple times and even hit me in the head with the blowdryer. Needless to say my hair looked frizzy, dry and off. She tried to make my hair look less damaged by curling it half handedly, but it came out as a slight wave. The apron came off and I felt my hair. it felt almost worse than when I came in , and when I was shown the back of my head I noticed the bad placement of a lone light brown highlight. I paid the 168$ and did not tip as a way of saying I did not enjoy more than half of my experience, and when I got home I made sure to deep condition and promised from then on to always fix my hair disasters at home .

i am in LOVE with this salon not only is it cheap but it's very nice with the design and everything…read morethank you!!

The good: The stylist seemed very nice (never told me her name though) and she did fit me in for a…read more7pm appointment, which I like a lot. Also, the pricing is very reasonable. ($30 for a trim is really good.) I couldn't get into my normal salon because of schedule issues, so I called here. The bad: I asked for half an inch off, and she cut close to 1.5 because she decided she should. She didn't tell me that this was the case until she was done. I'm very frustrated by this since I told her that I was trying to grow my hair long and I only wanted 'as little as possible' cut off. Afterwards she told me some people just couldn't grow their hair long because of breakage. I appreciate the feedback but I really hate that she cut it shorter than I wanted without asking. I recognize that stylists feel like they know best and can do whatever they want to people's hair, but this is *my* hair. I said half an inch. I was very clear about it. I can't recommend because of this and I won't go back because of this, sorry.

Teresa is a godsent. This was my first visit and she not only took the time to understand how I…read morewanted my hair to be cut, but also made me feel valued by having a great conversation throughout. Teresa walks the talk - she knows what she is doing!! 100% recommendeded.

Yuilia was an absolute dream! I am here on vacation and had an outdoor adventure that ruined my…read morevacation blowout. Yuilia had a same day appointment and worked an absolute hair miracle on me. She even stayed late to accommodate me. I have thick coarse hair and she took me from a frizzy mess to luxurious smooth locks. The salon is convenient to the harbor area and just minutes away from the Fairmont Empress Hotel. I arrived a few minutes early and watched her transform another customers hair as well. Guilin is an expert and puts serious effort into making sure you have great results! Whether you live in Victoria or are here on vacation, Yuilia will be sure to have you looking beautiful! Blowout? Color? Haircut? Yuilia is the BEST!!!

If you want to feel pampered definitely stop by and treat yourself. You'll feel like your best self…read morewalking out. It's always so nice to have help in a transformation to get you sparkly and glam. The staff is sweet, know what they're doing and put you at ease. Don't miss out on this gem.

It's been a little over a week since my review. I am extremely angry over this cut. He kept asking…read moreme - so all one length? And I kept saying no. At one point as I was standing in the middle of the salon, I told him no, no, no three times in a row and stared at him. I told him how long I wanted it, with the same cut, just tidying up the ends. My hair was about 1" below my rib cage, layered with lots of natural curl, and of course I have pictures. Now I have all one length, no layers, length is now at my armpit, and my natural curl is virtually gone I am absolutely livid. All these years growing out the length to show off my natural curls and it's all gone. Stay the hell away from this place. If you're the manager, you need to contact me now. The one star apparently is required, but not deserved.

Sorry folks, I didn't like this place... I went there twice, same stylist…read more Maybe it was just the stylist I got, but boy was she disinterested in my hair, which resonated in my poor cut and ugly color. I wasn't prepared for the unprofessional behaviour of staff, apathetic work of the stylist and attitude. Bringing new customers in the door of any business in this economy is a good thing... losing them is not. I won't return.

I have been to Nicks many times. I am a woman, and Tracy is my first choice for hair stylist. I get…read morethe quick cut I want -no unnecessary wash or blow dry- for a very reasonable $45 with tip. Tracy always asks me how I want my hair cut, and does her best to provide it to me. I have had horrible haircuts for twice the price, and am so grateful I found Nicks.

Was a regular customer for 3 years until some very unprofessional behaviour. They made mistakes and…read moreinstead of choosing to learn from those mistakes they reacted defensively and rudely and lied. I was very disappointed and saddened.