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    Outside In Climbing Gym

    5.0 (5 reviews)
    Closed • 11:00 am - 9:30 pm

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    Crimper's Climbing - Front desk

    Crimper's Climbing

    3.5(14 reviews)
    62.1 mi

    We were in town recently visiting my parents and needed an activity for my two boys to get some…read moreenergy out. I did a Yelp search of the area and this place popped up. Our experience wasn't great - but I think that's largely because from the online photos we were expecting something closer to what we've experienced back home at our local climbing gyms. The whole facility is much more catered to serious climbers than kids. I was amazed watching some of the adult folks who came in and tried the huge bolder walls. We came in about 2 in the afternoon. It took almost 30 minutes just to get checked in, rental equipment, MANY statements about how my children could be harmed or die, and then a whole bunch of instruction on how to do the harnesses. That was new for us - every other climbing gym we've been to has staff to assist children with this. Then we were faced with the fact that there are only 5 climbing paths that have safety harnesses - this didn't end up being too much of an issue because no other kids came in, so my boys had free-reign to swap between the paths, but if there had been more kids - I anticipate we'd have been waiting around a lot to take turns. Also my arthritis was quite unhappy with me after over an hour of fastening harnesses. If we end up back in town, would we do it again? Maybe - the pricing was fair, and the boys did end up enjoying it. But if you're looking for a child-specific activity, that's not really what the vibe of this place is.

    Had a great experience walking in with no preparation... staff was so helpful and friendly. They…read morehad us climbing in 15 minutes, for a fun afternoon, great workout and a really environment! Will be back.

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    Crimper's Climbing
    Crimper's Climbing - Merchandise

    Merchandise

    Crimper's Climbing - Part of top rope wall

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    Part of top rope wall

    Launching Pad Trampoline Park

    Launching Pad Trampoline Park

    2.0(27 reviews)
    73.8 mi

    We visited over winter break with our extended families but planned to have only a handful of…read morejumpers - 2 adults, 4 kids (7, 5, 3, 3) and an infant who is barely walking. We chose the "extreme fun" pass for everyone and were told that the infant would be the same price ($24.99) for everyone. What? She can't even walk. That's crazy. But okay fine, a policy is a policy, she can watch. So our total for 6 people was $150 + socks ($3 each) + tax but wait! There's a 5.5% fee for using a credit card so another $8+. The website casually mentions a "discounted cash price" but a 5% upcharge is absurd. In 2026 who carries around that kind of cash? When we asked about this up charge, the attendant grew very defensive and began trying to explain that the credit card company requires the charge and that it's not a fee they can eat as a business expense because they have to pay for Virginia gaming taxes or something. Look, I get it, I work in customer service too and don't always agree with my employer's policies (but still have to support them) but this man was acting like the fee would come directly out of his paycheck and being quite aggressive about it. We aren't stupid and know that businesses have out of pocket costs but pretending like they need to be passed on to the consumer at an exact 1:1 ratio is silly, ESPECIALLY when you're charging $3 for a $0.10 pair of socks. Anyways, we paid and kept it moving. The kids liked jumping and then the older girls liked the climbing walls. It wasn't very crowded and most of the bigger kids/teens were corralled in one of the dodgeball courts. I assume this is where all of the employees were too because there was absolutely no one available anywhere else on the floor. Not a huge deal because we had plenty of adults and our younger kids were safe to play on the other surfaces. They really liked the small playground (although it really should be more like 8 and under, 12 is pretty big for an area obviously for younger kids). The foam pits in the jousting area and ladder section were disappointing because the foam is old and crusty off and pretty gross but the trampoline parts were fairly clean. There is a section with "ninja" kind of activities that seemed to be an afterthought and had a lot of unfinished wood and a dangerous open area to the bottom of the trampoline springs that we stayed clear of but could be a big issue for older kids. When we were all getting tired of jumping and wanted to do the arcade and bumper cars is when things started going downhill again. We asked the person at the front for help with the bumper cars and he said someone on the floor could help but there was no one to be found. One employee at the front desk, one at the snack bar, and not a soul on the floor, no one at the climbing wall, and not a soul in the arcade/big slide area. They finally managed to find someone but were visibly annoyed so it was an uncomfortable situation. After we were done doing arcade games we went to the prize area to cash in our points for trinkets. The kids mostly played games that didn't get many points so I knew we wouldn't have a lot but we had 3 cards and wanted to combine the points to get a couple very small items. There were other families there with a gazillion points though and the man working there seemed super overwhelmed by the process and focused on their high ticket items, which is understandable. He told us the individual amounts but then when he was combining them the amount was somehow less than they were alone? He kept adding them but as other people came up he'd start doing things with them and mixing up everyone's cards. It was super confusing for everyone, especially our 2 kids who kept picking out treats and then being told actually no wrong amount. He finally came up with a number that was in the same ballpark as the initial individual cards and we got a couple bouncy balls. Overall, this was quite a day. The jumping part was fine but the customer service overall needs some serious help. They are obviously significantly understaffed which is annoying at best but potentially very dangerous with no one on the floor. The credit card situation is annoying too and should be more clear on the website, but truly the ability to take cards is a business convenience and expense that I expect a business to absorb.

    Very disappointing customer service experience at Launching Pad today. We signed the waiver and…read morewent to the front desk, where four employees were sitting behind the desk. We stood there waiting, but no one acknowledged us or offered to help. My husband eventually asked if someone was going to assist us, and we were told that no one knew how to work the registers. What was most frustrating was that no one made any effort to find someone who did know how to operate the register. The employees simply continued sitting behind the desk while we waited. We ultimately decided to leave. If employees aren't trained to operate the registers, there should at least be someone available who can assist customers when they arrive. Having customers standing at the desk with no acknowledgment or effort to get someone to help is poor customer service. Hopefully management will address the training and customer service issues because this was not a good first impression.

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    Launching Pad Trampoline Park - Our #SixMix visiting last year

    Our #SixMix visiting last year

    Launching Pad Trampoline Park - Now Open in Salem, VA !  Come jump with us today!

    Now Open in Salem, VA ! Come jump with us today!

    Launching Pad Trampoline Park

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    On Point Health & Wellness

    On Point Health & Wellness

    3.8(5 reviews)
    2.7 mi

    This is my absolute favorite discovery! Kacy and her staff are extremely knowledgeable. Every visit…read moreshe takes the time to review my medical needs and concerns. She takes me seriously and I never feel rushed. On Point provides a welcoming environment with understanding providers. I can tell a difference in my overall stress and pain. I cannot thank them enough for their amazing work! Love this place!!

    They try hard and care very much at On Point. I will say the…read morehalf dead plants everywhere is odd and my therapist sits down the whole time and talks the entire time. She cares a lot and wants to do a great job but she doesn't work both sides evenly and kind of just glides across the trigger points popping them around instead of getting them to release with consistent intentional skilled pressure also random hard pushing on my shoulder blades for no apparent reason. I get the impression she was trained poorly. She has a tremendous amount of health issues and openly shares them and makes me feel really sad for her (not the best for trying to relax and heal). I really like her and appreciate how hard she tries but if my insurance wasn't paying I wouldn't go back if I was paying out of pocket because it feels like a teaching environment not a professional therapeutic team. I wish them the best and am sharing this in hopes they can improve with 1. Better boundaries no more TMI conversations during h treatment (understand silence is always best) 2. If you can't stand maybe tell patients in advance so they can opt out and request a therapist that can stand. 3. Improve the smell in the rooms (very stuffy and attic type smell) 4. If the plants aren't vibrant and healthy get them out of the lobby. Sick plants are a real turn off 5. Offer spa head bands they help put people on the zone and give a legitimate feel to the business 6. Set treatment standards: example -my therapist asks me to move my arm when she should move but can't because she's sitting, also have a standard in the rooms smells are inconsistent and often times I can't wash my hands in the room because there was cutting supplies all over the sink. And if you're gonna rub someone's arms finish and do the hands as well (briefly) to complete that quadrant of the body and have structure to the treatment don't just jump around spot to spot randomly with no cohesion or perceivable method.

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    On Point Health & Wellness
    On Point Health & Wellness
    On Point Health & Wellness

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    Outside In Climbing Gym - climbing - Updated September 2026

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