The store is not open at the times posted and if you wait in the parking lot for it to open you're…read morelikely to get ticketed. The meter maids monitor it closely. I went there, arrived a few minutes before 11, waited for them to open, walked up to the door to check it out (nobody home), returned to the car and the meter maid was ticketing my car. I've since learned that unopened merchandise cannot be returned ever. And website offerings are not honored by this "third party seller". Safer to go to a department store or a cosmetics store, find out what best meets your needs and then order from website..

They carry the latest Korean and Japanese beauty products at market level prices. I was impressed…read moreby the selection. They have Dolly Wink lashes and Shiseido hair products. The saleswoman Pat was really nice, friendly, and very approachable. It's great having a local place where you can buy Asian beauty products other than online, where there a ton of fakes! They do not carry everything though, but Pat said they could possibly order some things. Pat speaks English! I know there are some stores in Chinatown where I, a native speaker, have trouble communicating due to differences in dialects and accents. I will definitely be back!

What a great store and staff ! Great brands and a lot of helpful tips . Staff and vendors very…read moreknowledgeable

My husband and I are so tired of the poor treatment we receive in this store. Only reason we…read moreoccasionally shop here is because we live nearby and didn't have the time to buy elsewhere. We keep hoping it is just a bad sales associate but after years of shopping here, we've come to the conclusion it is management. When are you going to start training your team in customer service?

Was so happy when this place opened!!! I got everything I needed. Great staff and good selectionread more

Love this place! I just the masks and found all my brands. I was looking for a close place and am…read morehappy to found it!

I fell in love with Aesop's products about 5 years ago during a brief stint in Ft. Lauderdale. I've…read morebeen obsessed with their B triple C and range of incense ever since. This location is a good way's drive from where I live. I seldom have the time to travel, so when I was finally able to make the hours-long drive was furious to see the store had already closed. I double-checked the store's hours online and saw the store should indeed still be open. I contact customer support and was told their store is scheduled to close an entire hour earlier than their website's posted closing time. The time and money spent making this trip is enough to pay for what I was intending to buy from here. This experience has erased any and all trust I have in this location and brand, and have absolutely zero intentions spending my time or money with a company I can no longer trust.

I had not purchased anything from this skincare brand in the past but found myself drawn into this…read morelocation in the shops at North Bridge. The storefront itself is stunning, drawing inspiration from Lake Michigan and Chicago's winter and featuring accents of stone, curved shelving, and aluminum. I was in the market for some schmancy hand wash, having tired of my CVS rotation. I'm of the firm opinion that a nicely packaged, great-smelling hand soap can go a long way to instantly elevating one's space and mood. Nicholas greeted me right away and even led me over to the sinks to try out the two options that were available for hand soaps. The Reverence Aromatique handwash ($39) immediately won me over. The subtle lavender scent is amazing, woody and herbal without being cloying. Fyi- the bottles are of a good size, and Nicholas told me that people usually get a season (2 to 3 months) out of a bottle. Considering I can go through a bottle of Dial pump hand soap in two or three weeks, this is good to know. Since my hands have been annoyingly dry, I opted for the Reverence Aromatique duo which contains the handwash and a moisturizing balm. If I had stayed any longer in the store it could have gotten dangerous, but I ended up adding on a small travel kit of samples, including a smaller hand balm to pop in my handbag and a refreshing face mist. I look forward to testing out these little goodies before I commit to any larger sizes. Nicholas was kind enough to include a trial-size shampoo (a new offering) and even misted the bag, which is a cloth, reusable drawstring in line with the store's sustainable ethos. Lately I've not been shopping as much, because I want to make sure that whatever I am bringing into my life will help me feel good all the way through. Shopping at Aesop makes me feel that much closer to becoming a more conscious consumer.

As an Xennial/geriatric millennial consumer of beauty products, I'm notably outside of Glossier's…read moredemographic. I vaguely recall Glossier being briefly cancelled among its younger acolytes, although who can keep up with the tea. All I know is this location, in the midst of Rush Street shopping, came in clutch when I was seeking a sunscreen, stat. I was out and about post-microdermabrasion facial on a sweltering summer day (probably not the best scheduling call on my part) and could tell that the esthetician had left off the all-important sun protection step. Not knowing where to turn, and certainly not wanting to break the bank, I remembered there was a Glossier nearby. I walked in and was immediately greeted by a cheerful salesperson in a pink boiler suit- the signature Glossier uniform. The store itself immediately put me in a calm state. I explained what I was looking for and ended up with an invisible shield priming sunscreen. On the saleswoman's recommendation, I also picked up a mini of a hydrating/nourishing balm to apply after sun exposure. I was pleased with both products and ended up using them for the better part of that summer. It is important to note that unlike a Sephora or Ulta, which operate on a self-serve model, at least until one reaches the checkout, Glossier functions more as a showroom. After I selected my items, the saleswoman went to another part of the store to pull them, after which they were bagged, and I could complete my transaction at the register. Even though I was somewhat crunched for time on this visit, I don't think this overly slowed the process--in fact I appreciated this personalized, concierge-level of service. Will definitely be back here when craving a beauty boost, either premeditated or spur-of-the moment.

Cool and trendy store with lots of young 20 something's shopping Glossier products. This store will…read morelast a season or 2 but don't see it lasting as rents in this area for sure are pretty astronomical. With products running in mostly under 30 bucks... this store feels more like a pop-up than a permanent fixture. Still cute though.

I have been here twice with two different groups in less than 30 days and both times were…read morefantastic. Ask for Trish, Candace or Dean if you can. They know their stuff! Candace was super patient with my youngest sister with her choices, Trish used her expertise to create the color I wanted and Dean took our inspirations to the moon. I'll def be back!

Ehhh, can I give it a 3.5???…read more But if I had to round up or down, had to round down to 3 stars for overall experience. I visited lip lab on a Saturday evening. The reservation was easy to make online. I walk past this place often headed to Ramen San and decided to give it a go after hearing another friend was planning a visit. Overall the staff was super accommodating to shifting our appointment time as needed. The lady helping us was kind and introduced herself. Idk I guess I expected to be a pinch more hands on and feel like I was in a lab myself (Bio major here). I wanted to squeeze and stir but none of that occurred. Our host just asked what we wanted. She didn't go through options with us or show all the products. So we both just said gloss. Being inquisitive I asked what the other two tubes were next to the pink gloss and learned it was shimmer. But this woman gave very little without being prompted. She was kind and polite. Just not very detailed. We were shown a printed color sheet of colors separated by bright, neutrals, deep etc to gage what color family you wanted . We were given a sugar scrub to get our lips ready. Once we picked a starting color she mixed it up. And gave it to us to try out. I felt like she was patient and kind but we were rushed the entire time. I thought it was just me and then my friend said the same thing when our host stepped away and went to have our tubes engraved. More on that later. But lots of room for tube customization. You get to pick your top, tube, and engraving. You also get to pick the scent of your gloss. I was very shocked that my one tube was $55 before tax or tip. I get they have to pay for materials, labor and overhead of the building but goodnesssss. My Dior lip gloss was less than this. Back on being rushed. Do you know at a restaurant when a server checks in every 5 minutes because they want to turn the table? That's how I felt here but THERE WERE OPEN SEATS. It's not like they had a long wait to sit down and get started. We were in and out. The wildest part was after paying, by the time we put our cards up and coats on, the host had her coat on as was WALKING OUT WITH US. Actually before us. That sealed the deal. I feel like she had somewhere to be and kind of ensured we were out in a timely fashion for her schedule. I get it we all have lives and responsibilities but I wish she would have handed us off to a host with more availability (if my assumption is correct). Even with the little card we got to keep. It looks like my formula is written down at the bottom for if I ever wanted to recreate it. Who knew?! She didn't explain anything extra to us. My friend asked if they made blush. Who knows... she didn't even show us the lipsticks or what all was an option to buy. Do they sell the lip scrub? Like I have no clue what my options truly were. I could def see this being fun for a big event. But for a just because night...idk. I personally won't return just because. Yet I'd come back for a birthday party or celebration if asked.

My husband and I discovered Le Labo a couple years ago when we had dinner downtown. The restaurant…read moreused Le Labo products for the soap in their bathroom. Post our bathroom visit, both hubby and I agreed that the hand soap was irresistible. I kid you not, both hubby and I looked ridiculous as we cupped our hands to our noses to relive the euphoric scent high. It not only smelled fabulous, but it also didn't dry the hands. Our next mission was to get in on this near flawless hand soap. Hubby could not remember the name of the brand however I managed to take a pic of it. Lo and behold, it was Le Labo. Le Labo products are high quality with a price tag to match. The last bottle we purchased was their entry level small Edition scent, sized at 237 ml. It was $37.00 online (less tax) and lasted 2 years with minimal use. This time we chose the Basil scent hand soap. We love it a ton and enjoy the fact if we ran out there is a Le Labo nearby. If seeking top-notch skin and hair care, this is the place.

Amazing customer service , details. Got the sample fragrance package so far have been impressed…read morewith the selection and longevity of fragrance. Nice gender neutral options, will split between husband and I.

This unassuming Soap shop is phenomenal. We have walked past for years, and recently decided to…read morecheck out Abbey Brown. This is an amazing place to look for soaps, candles, lotions, and diffusers. If you are looking for nontoxic scents for your home. Salim is the most wonderful employee, always so kind and helpful. We look forward to seeing her on our soap re-up days. There are so many great scents to try and even make items of your own.

Hi, my name is Rosa J., and one of my addictions is buying handmade soaps and beauty products made…read morewith natural ingredients! I've been an advocate for shopping local, and I wanted to do so for my friends' Christmas presents. Since I was already in West Town/Noble Square area, I walked to "Abbey Brown Soap Artisan" and was immediately greeted by the owner, Deborah, and her beautiful and sweet dog, Madison. I was amazed by their "Chicago-themed" soap bars, candles, and lip balms, which they would make great stocking stuffers. I also saw shampoo balls (for both oily and normal hair), nourishing creams, body butters, facial cleansers, body oils, and some other deliciously-smelling items that I would love to fill up my bathroom with. Many of their products have already been nicely wrapped or packaged, so they are ready to "gift." Oh man, I was like a kid in a candy store. I was touching and sniffing those heavenly scents! "Abbey Brown Soap Artisan" isn't too awfully far from the CTA Grand Blue Line station, about 15 to 20 minute walking distance. Otherwise, it's accessible via #65 (Grand) bus and the nearest stop is Racine.