Asked a woman if she was a stylist as she was in the back and she seemed busy but was nice enough to help. Wanted her honest opinion on a shampoo and conditioner. She pointed me in the direction to something different than I usually consider, and it happened to be on sale. I never heard of and I just wanna say thank you because I love it. read more

Only location where I was directed to wait in the regular line for a pickup order, defeating the purpose of a quick and easy pickup. I wasn't acknowledged or told to go to the regular line--had to ask the cashier while she continued helping others in line. Disappointing experience. read more

I have never felt so unseen until I went to this Ulta location. I was searching for a product while an employee was in very close proximity placing items on display shelves. I was literally there at least 10 minutes or more sampling make-up, in order to find the right product. She never asked if I needed help and continued to basically act as if I was invisible. Since she was so busy, I went to the checkout counter once there were no more customers paying for their products and asked if someone could help me. An employee said that they were short staffed after I told her that I was near another employee who didn't asked me for help that clearly saw me. The employee helped me search for the right product and suggested that an employee who was not there could help me better, as they had a specialty in that particular beauty line. I had a little free time during the evening to relax and shop at this Ulta, but was disappointed on how I was treated. Lastly, this Ulta location seems to frequently be out of products that are displayed. read more

Go in and see Ulta's Benefit Brow Bar Expert Yawandae ! You won't regret it. I showed her a picture of how I wanted my eyebrows and she brought my vision to life. I love my eyebrows soooo much! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

This is the closest Ulta to me. While on the smaller side, I find that they have a decent amount of stock and they do great with pickup orders. Customer service is great but I have been present to some incidents with other customers causing a ruckus - that they ultimately have handled well. read more

Great I shop here all the time all have what I need and is great with service. I love the place

I have been looking for a new place to get my eyebrows done, so I stopped into Ulta in a moment of desperation. I'm so happy that I did as Bradley at the Benefit Brow Bar is my new go-to. Making an appointment online was super simple and I was seated almost immediately. Bradley was finishing up with another client, so while I waited, he applied a complimentary eye mask. When it was my turn, he carefully mapped out my brows and frequently checked in to make sure everything was looking how I wanted. The wax was almost painless and my brows looked great. He went in with some tweezers to fine tune the shape - the attention to detail was much appreciated! At the end of my service, he color corrected the redness around my brows, touched up my makeup, and I was on my way. The price is a little more expensive than what you would pay at a nail salon, but I felt like Bradley went above and beyond with little extras and attention to detail. I'll be back for sure! read more

I had a great experience on my recent visit to Ulta on 6/29/25. I went there to make a return and to pick up an item and leave. I wasn't intending to stay very long. One associate by the name of Amy , who worked in the hair salon asked me if I needed anything. Mind you she worked in the hair salon , not on the floor. I said yes and she proceeded to assist, but unfortunately the item I wanted wasn't there, fine no problem. Then she showed me some other stuff and put me on to some brands and provided recommendations based on our shared racial identity. It was a cool experience. I appreciate service like this, she went above and beyond to assist someone not in her "area" so to speak. read more

They never have the Right Items we order in the app once you get there to pick up an order the cancel the order because they dont have it in stock ‍ read more

No one at this location offered to help and the person who I ended up asking for help didn't even come back to let me know the answer to my question read more

Great store and great and the employees are very helpful . Every time I go there they have what I am looking for

This Ulta is disgusting. It's hard to try on/sample to look at color shades since things are either destroyed or out of stock. It's the closest Ulta to me but when I need makeup I'll try going anywhere else but here. read more

Check everything before you leave this Salon or you will get a surprise. This store is a thief, they take your money and lie about your booking. I am a senior citizen who booked a full color but received a gloss, I read very well and I know full color from gloss but I went and got the worst gloss job ever. my hair looked better before she did it. When I called the store to complain I was told that I booked a gloss instead of full color which is a lie. I know what they have in their system but I also know you can make changes. I should have known that something was wrong when Anajah Stokes did not give me a mirror to check my hair before I left. I have gray hair so why would I want just a red gloss? Lying crooks here. read more

Was profiled by the manager or some other white person (see how that feels) that runs the store idk. Literally just got done purchasing $60 worth of stuff and asked for $5 worth of change and the chick looked me up and down and was like "she will have to buy something first" You work at Ulta simmer down b. read more

This is by far the worst experience I've ever had in a makeup store. The staff were ok, but they know nothing about their products to the point that the lady trying helping me find a foundation caused an allergic reaction. First of all, I would never blame a reaction on a person but here's what happened. This lady put two foundations on my face. All was fine until I said I didn't want the Benefit. She kept pushing for benefit, pulled other Benefit products I didn't ask for and put them on my face. In the end I caved, I was going to buy the benefit foundation. That's when everything went downhill. As soon as I said I'd take it, it was like her work was done and she started walking away. I asked to remove all the makeup she had put on me and with a big eyeroll she brought some clinique oil, some cotton, and left. Right when I put the oil on my face I broke out into a terrible rash. I went to her and her response was, "wow, I've never seen that!) She got the esthetician and left, never to be seen again! The other lady really helped calm my skin and that's when we noticed that the first lady gave me an oil that WAS NOT FOR THE FACE! Seriously, how do you work at Ulta and mess up this badly!? I ended up not buying a thing and with a horrible face rash the night before Valentine's Day. read more

Bradley is awesome with fixing up brows and adjusting your face accordingly. He takes the time to measure and make sure your brows are aligned perfectly! He's so kind and welcoming, you feel like you are with a friend the entire time! read more

Unprofessional and a waste of time. Doors locked and was completely ignored by the employee who locked and closed the store 40 MINUTES BEFORE closing time. That's almost an hour. Unprofessional and lazy. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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Vicious retail environment and predatory pricing. I stopped by during my lunch break for an eyeshadow base. I decided to come to Ulta because I found a $3.50 coupon for International Women's Day. I looked for associates to ask for help, there just wasn't anyone on the floor. I went with Lancome because I've always enjoyed their products. When I came to check out, I was told that the $3.50 coupon was not for the "prestige brands" and only for half of the store. The sales associate offered me 20% off with an Ulta credit card for my $28 purchase for my savings troubles. Here's what that math means: $5.20 off today for a credit card that has an APR up to 28%. In other words, if I mess up a payment by forgetting the payment date, I now owe $30 for my $28 eyeshadow base. Its very sad to see International Women's Day which has roots in Chicago's factories get abused with discounts which can only be redeemed for products piled high and cheap. I apologize to all the kind sales ladies at Macy's on State St. for ever thinking about going into Ulta. read more

Stay away from WICKER PARK ULTA! Took my daughter for a partial highlight appointment (Cierra R stylist). Not only the result was a DISASTER (wrong color, unevenly spread highlights, some highlights chunky some very thin) but I was also charged for color corrections. TOTTALY UNACCEPTABLE! read more

It's everything I need in one place, plus Ulta on Halsted has my fav brands, NARS, Hourglass, Laura Mercier,Fenty. Love.

I live near an Ulta salon, and I needed my hair washed and styled before a trip. So, I went online and made an appointment. I received a confirmation message and, moments later, a confirmation text. Great! Y'all, when I arrived, no record of my appointment. The stylist indicated that she would take me if I waited about 40 minutes. I was pressed as I was leaving the next morning so I waited. Overall, she did a nice job. However, it was jarring to hear that Ulta offers roller sets but with a pithy set of rollers and dryers that are not necessarily industrial or salon worthy. Lastly, this was my second scheduling snafu - the first was a few years ago using the online system. I simply had to leave that time due to time. Such a disappointing experience overall. Ulta Salon needs to do better. read more

Every single time I go to this ulta there are 10 customers in line, 1 cashier moving at a glacial pace, and 5 other employees standing around doing nothing instead of checking people out. read more

I just got a fantastic haircut from Finn at the salon. I don't typically do a lot to my long hair, so I just need a quick trim every few months. It's so painful to pay $100+ to some high end salon just to get less than an inch off your hair! I have to say I was skeptical about going to Ulta at first, but I figured they couldn't mess up my long hair too badly. It's not like I was getting some sort of drastic cut! I have to say, the experience at Ulta was really good! I got a great haircut with layers and a blow dry, it was fast and efficient (under an hour), and I paid $45 with tip! You can't beat that! Finn did a great job! I'll definitely be back! read more

I honestly love Ulta. I've gotten my hair dyed and cut here for years. I made an appointment for a simple blow out and had the worst experience ever. I currently am on my way home to rewash my hair. Shellie who is an "elite" stylist left my hair dirty, not blown out and I wasted $42. I couldn't recommend Ulta enough but avoid her and avoid this salon. read more

I have thick, curly, shoulder length hair and while my stylist did a pretty good cut, I was disappointed at the wash and blowout. Especially with curly hair, I was expecting a thorough, repetitive shampoo and condition; it turned out to be very surface level. Drying my hair was fine, but when she got to the hot curler (which is an extra $10 for any thermal equipment used), she did not allow the curler to actually give heat to the curls so that the curls would stay and not dwindle away by the winds of this city. In the moment the finished product looked fine, but hours later curls were falling. I needed to use my own curling iron to ensure the curls would stay more than a day, which isn't usually the case when I get a blow out. I don't think she was a bad stylist, she just may not have had much experience with thick, curly hair. read more

Ulta Beauty - After paying the extra $10 for thermal equipment, I still needed to use my own curling iron for these end curls. Not a huge fan. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

This review is focused on a particular stylist (Mischerie) rather than a review on this location altogether -- I have been to other Ulta locations for styling services and received great service and wonderful results. I needed a trim. I wanted to dye my red hair and possibly brighten my hair up a bit -- maybe with some dimension, but I planned on consulting with the stylist to go over options. I tried to explain what I want very specifically. It seemed simple enough; I wanted something natural. I decided on subtle highlights -- at most a shade or two lighter than my hair color. Here's a tip: if your stylist acts like they aren't listening to you or even attempting to understand what it is that you want, walk away. She hardly looked at the photos I brought for reference and seemed confused most of the time. What I ended up receiving was at least 3 inches of my hair cut off -- not a trim like I had asked. The highlights were chunky, poorly placed, very bright and brassy. The red color that my hair looked at the end was much darker than than the shade I had chosen. Regardless of how awful my hair looks, my biggest problem is how easily it could have been prevented. The pictures hardly do it justice. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I got my hair done by Chanel and OMG it came out amazing! I came in with a WRECK of a color (blue and purple) and after an 8 hour process, she got rid of all of it and gave me a natural look. I love it. Pictures are before and after. read more

Ulta Beauty - 8 hours later... this is what I walked out with :) - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I come to this location because I work directly across the street. Stopped in to look around for a small personal pallete for myself and a last minute bday gift for my sister. I was greeted upon entering and asked if I needed help, I said no was just gonna look around. They must've been very concerned about if I was going to find what I needed because a gentleman followed me all through the store. I heard another associate make remarks about shop lifters as she straightened out the displays. I continued to browse the aisles and be followed. Thankfully I found a pallet that was my sisters style, unfortunately I didn't find anything I liked for myself because they were out of 3/4 of the pallets I liked. The wonderful associates even stood at the front of the store to make sure I checked out ok. Thanks guys! read more

I called a few times to speak to an associate. Only ONCE was someone helpful. The other times I was met with a poor attitude after I named the associate. Very unfortunate considering location and brand. Hoping customer service improves. read more

I stopped in for my first time yesterday for some hair products. I was very impressed. Everyone was friendly and helpful, especially Jeanette. She spent a lot of time with me, explaining different products and services. I was also preapproved for an Ulta credit card at check out and received 20% off my purchase for signing up. I will definitely go back. Thanks! read more

I love this store. Helpful employees who are knowledgeable on the products. The rewards program rocks since you can use the points to buy anything. I also love the salon. Patrice is the best and makes my hair gorgeous every time I go in. She knows how to cut and style and it just makes me feel so fabulous! She always asks what I want to do and we talk about what will look best for the upcoming months. I really enjoy the salon. Ulta - Just wish there was WiFi since there is no cellphone service in the building. read more

Sam from the hair salon/department is fantastic. She is extremely knowledgeable and gave me a great suggestion to try for my shampoo/conditioner. I tried her recommendation last night and my hair feels great this morning. Thank you for your help Sam! read more

Service was not the greatest. Seemed that at least 3 of the people that worked there had a negative attitude when we asked them for assistance. read more

This Ulta has the worst customer service I have ever experienced. Whenever I come into this store - no matter the time - no one ever greeted me. If I ever needed help I had to search for an employee, and most of the time they are just talking amongst themselves. They're unhelpful and rude when they have helped me. I won't be going back to this location because the people who work there are extremely rude and obviously don't enjoy their jobs. read more

NOTE: This review is to reflect the shopping experience I had there with a particular staff member - Shontae. I will update it as and when I visit Ulta again. I dumped out all of make-up (I have a drugstore makeup buying problem, and I never seem to get my complexion shades right!) and headed to Ulta with a strict budget in mind, and a fair idea of how many, and what products I wanted to buy. The store was pretty empty for a Saturday afternoon, except for the salon part of it, and I told the staff member at the counter that I wanted a makeup consultation. The only reason that I'm docking a star off here, is because there were almost no staff members available to help me out, the lady I spoke to didn't seem to understand exactly what I wanted, and as a result I was waiting for about 10 minutes till someone was free. Compare this to Sephora, which while many people have accused of being over-staffed, never makes you wait for more than a minute or two till someone is free to help you out. Shontae was a winner from the get-go! She understood my make-up needs (basic, unfussy, 10-minute routine tops) and my budget clearly and went out of her way to suggest lower-priced alternatives of all the Urban Decay and Smashbox products I really liked, but my wallet didn't. She didn't push any products on me, let me know of all the sales/promotions they had running without me asking, and resolved pretty much every make-up query I threw at her (I'm a noob!). Most importantly, she took me through the steps of my newly found make-up routine twice, and made sure I knew how to use every product I was buying in the best possible manner. She also understood that there were certain products (eye shadow, lip stain) that I didn't want to pay much for, and showed me very affordable NYX alternatives. Shontae was also quick to refute any suggestions I had of buying products (mostly because of their shiny packaging) that I didn't need for my aforementioned basic make-up routine. Without her, I would've likely overshot my budget by at least $50. I spent almost an hour with her, but I emerged happier, more knowledgeable, and with a streamlined make-up routine to take on my rushed mornings. The store itself, while not too big in size, was well stocked with products, and I found every product I wanted (foundation, concealer, contouring kit) in my shade. The displays are eye-catching, and obviously intended to showcase the best-selling (hint - pricier) makeup lines, but there are also your usual drugstore suspects. All in all, it suits pretty much every budget. While checking out, they also threw in a couple of perfume samples, but I had to ask for them. It will be interesting to return and see if I have as good an experience with any other Ulta associate. I'll definitely be back when I need an upgrade! read more

I hardly ever give poor reviews, but after 4 visits this Ulta needs one. I love Ulta for their prices and being able to have a brief conversation on products with a Ulta consultant. That is not the case at this Ulta. I spent 10mins searching for a consultant, who rolled her eyes and responded w an attitude-filled "what do you want" after I asked if she could help me for a moment. Oh, and two of the Murad products I was looking for? Out of stock. Go to the Ulta on State Street, ladies and gentlemen. read more

When you go in to this location to get your hair done make sure you ask for Robby. He's been doing my hair for a few years at his previous salon and my experiences have been nothing but fantastic. My mother is a hair stylist and he was the first professional I ever saw outside of my mom and shhhh don't tell, but he does a better job and that says a lot. He does a fantastic job with color - he created a personal color solution for me as I am a faithful bright haired blond and it is difficult to keep it from looking brassy. My color has always ended up radiant and I have never been dissatisfied with his service. He makes great suggestions with regard to color, haircuts and the latest hairstyles and definitely knows what he's doing. Robby is extremely friendly and personable as well. I look forward to our monthly appointment as it is more than hair maintenance - it's a great social experience :) Don't waste any time or money - Ask for Robby stat!! You'll be more than satisfied. read more

Patrice is one of the best at Ulta very professional colorist and stylist.Ulta need to keep her on the best professional list..Keep your beautiful smile read more

If I could give this store a zero I Would. This store is so poorly run, the managers are a joke. The staff is uneducated except for these two amazing girls K and D. They are the only reason I go back. There is this weird guy that is always complementing me, and really freaks me out. His name is deangelo, very handsy person and it's scary. I don't understand how the manager would let anyone like him on the sales floor. He is also very rude, and very unprofessional. Get your shit together ulta read more

have been here numerous times and the staff is normally quite nice, if remote. however I stopped by the other day and an overly enthusiastic male employee loudly greeted me and tried to assist. I had some makeup on and was looking for a replacement for a discontinued product. even though i had make up on, he approached me and drew eyebrows on my face seriously too dramatic and dark for a senior whose make up is age appropriate and minimal. (you can't get a volor right if it is layered). he never tried to understand my needs or what i was looking for. I had to find products to remove the destruction while he wandered the store helping someone else instead of finishing with me. i am a hip 64 yr old, not someone use to complaining. however, this individual drew on my face like a child at play. I will not be asking for help again and that is if i return to the store at all. read more