We were unable to open our garage door. Overhead repair person, Toren, came that afternoon. He was efficient, knowledgeable and was happy to answer questions about door design and function. read more

This is not an easy review to write. I have a long-standing relationship with Overhead Door, like to the tune of 40+ years. My dad was a builder and used Overhead Door in Houston, I have used them in three other states, but this location and it's utter lack of responsiveness made it so I took my business elsewhere. I contacted them for specialty residential doors and left three messages with the residential sales rep and no return call. I just don't have time to chase somebody and make them take my money so as I said, I went with another vendor. I probably would've been happier with the Overhead Door product (3 frosted glass 9 foot doors). I was clear in my messages, i was asking for a quote on items worth $15k+, I left my contact information, and zero feedback. I even called the location and asked if the name I had was the correct contact for the residential salesman, was told yes, and was connected to his voicemail. I tried. I have insulated Overhead Doors on my own home. I have had to replace the remote openers and add a keypad. I ordered the products from their national online store so that I knew that I would get responsive service. So, the reason I leaving the review is because as a builder, if I have problems, dealing with a supplier, the standard homeowner will have even more difficulty. read more

We accidentally dented the garage door with our car. We tried to figure out what to do, and in the process somehow ended up with it open and unable to close. The panels were bent, the tracks were bent, the little wheels that go in the tracks had come off... the situation looked dire. I called Overhead Door and booked an appointment for a technician to look into it. I also had one of their staff talked me through how to get the broken door back down again, so that the garage door was closed while we waited two days for the appointment. No charge for the advice, and it worked. When the day came, Toren showed up, looked at the broken door, started working on it, and within an hour he had it all fixed! No replacement parts needed. Toren somehow bent everything back into place and now it works fine! Amazing. I had been bracing for a cost of $500-$3000, but the final bill was $160. Highly recommended. read more

Was looking for a garage door company in Florence Oregon. Called Overhead Door to see if they could service my garage doors which I have 4. They said yes we can and scheduled service for a few days later. Joe who came to do service was prompt and on time . Did great job on adjusting all 4 doors and also programmed 2 new transmitters. Would highly recommend Joe and Overhead Door Company. They were also very reasonable with the service cost. Rob K read more

We had a broken spring on our garage door, discovered first thing in the morning. Made for a heavy lift to get the door open to move the cars. Called Overhead Door at 8 a.m., fortunately they had a cancellation and were able to get us on the schedule. Showed up at 10 a.m., job was done within the hour. Door operates smoothly now, Technician was cordial and efficient. read more

Some overhead garage door guy came and banged on our door and rang our doorbell for 5 minutes while I was sleeping and then I called the company to complain and they said he wasn't even supposed to be at this house he was supposed to be two houses down so I walked over there to confront him and don't get so much as a simple apology. If this is how you let your employees treat your customers then shame on you... He was driving truck #31 and I was sure to make a complaint with the company. read more

Overhead Door Company of Eugene-Springfield - Overhead Garage Truck #31 - Garage Door Services Near Me - Eugene, Oregon

Work was done well, but unfortunately the lady in the billing department was so rude that it negates the quality of service. Do not recommend read more

While i didn't actually use Coffey b/c a neighbor figured out the problem, they worked w/ me to find a time to come out in spite of the fact that they were pretty booked up. The person who answered the phone was extremely nice & accommodating, and not at all upset that I was cancelling. If I run into a problem again I will definitely call them! read more

Great service! Spring broke on garage door, couldn't get my truck out. Overhead Door came out the next day, replaced spring, problem solved. Joe the technician was quick, thorough and left the job in immaculate condition. Lubed all moving parts, tested the operation of the door, made sure all was perfect before leaving. Price was very reasonable and gave me a veterans discount as well! Thanks, Overhead Door! read more

Had them come over to fix a single wide garage door. The job was spring replacement, cables, and adjust. They got the spring replaced - after one week of waiting - but cable fell off after 2 days. Called them back, and after another week of waiting, he came back, put the cable back on, and apparently didn't notice that one roller falls off the track on every up-travel. It's been 3 weeks and the door is still not operational. I will now have to call someone else or fix it myself. Their troubleshooting skills and attention to detail is lacking. read more

I am actually pleased with the service I got from Overhead Door. The tech they sent out was polite, and quite personable. I don't know about you, but when I invite someone into my home for any reason, they better be able to look me in the eye, and have a conversation with me. I was also pleased with the way the tech treated me. My husband was out of state at the time, and it would not have been the first time a male tech had treated me like a "dumb female". This gentleman did not. He asked what was wrong, and I told him the tension spring on one side had sheered in half. We went into the garage, he looked at it and he asked if I wanted to replace the other side as well. I did! It took him about an hour from start to finish. He was great! I do have one complaint. The girl they have answering the phones and making appointments was so rude to me. I understand people have bad days, so hopefully that was all it was. read more

Shady company. Did not inform that a service call had a base fee and had endless excuses why they could not fix the garage door model! In response to their Yelp thoughts. No one explained there was a service fee prior to arriving and after they wanted $600 to replace two devices for 2 doors, I asked a friendly neighbor to look at the existing Overhead Door device and he fixed it by tightening two screws in 5 minutes! read more

We use Overhead door for both the company I work for and I have an opener they installed in my house as well. One day while sitting in the living room I heard what sounded like a gunshot. After not finding anything I gave up looking and forgot about it. I needed to go to the store later that day and found that the garage door would not open, the main spring had failed on the door (not the openers fault, it was an original spring from the door itself). I called Overhead and they had a tech right out to remove and replace the springs in record time. A great company with speedy service and good quality work. read more

Do with this information what you will, at least you know what type of company you are dealing with and you can make your own decision. Wife was on her way home from work when their truck pulling a trailer illegally, negligently, and carelessly switched lanes colliding with the front end of my wife's car. The driver apologized and admitted he didn't see her. We were thinking there would be no problem and a reputable multi-million dollar commercial company would do the morally correct thing and pay for the little damage they caused. Couldn't be further from the truth as the story was switched and their insurance "Cincinnati" chose to play the insurance tug of war with a denial. Shameful and Unbelievable that a company would go this morally vacant route. It's measly pocket change in comparison to us, friends, family, and future acquaintances who will have their own opinion when I share this story with them. Good riddance and I hope you can sleep at night overhead door! read more

We called this company to install a security gate for our business. They came up with an inexpensive solution for our needs and installed it fast and professionally. We were really impressed by the service at all levels, including their office staff. The installers cleaned up after themselves and worked fast. Now our inventory is secure! Thanks Chris and co. www.eugeneelectricbicycles.com read more

My garage door motor unit failed after 10 years. We called overhead door to come evaluate. We decided to replace the unit. They installed the unit which seemed to be working fine. When I looked at it more carefully, the belt drive that was attached to the garage wall was being ripped out due to the tension. Ok... mistakes happen. I called and they send out another person to evaluate/fix the problem. The technician comes out and states there's nothing wrong with it... ummmm... what?! You mean it's normal to have the metal bar attaching the belt drive to the garage wall that's bolted down to be ripped out halfway?! I literally got into an argument with this guy!! He finally retracts his statement and says he meant that the garage door would still work... yes it will work, until the other half of the bolts holding it in place fails!! He ends up fixing it and concedes there may have been a little too much tension when the door closed. I know mistakes happen. I just need people to be accountable and fix their mistakes. Very disappointed with this company and their technician. read more

Overhead Door Company of Eugene-Springfield - Garage Door Services Near Me - Eugene, Oregon

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Needed to purchase a new garage door keypad and remote and called for advice. Spoke to a lady over the phone who was helpful and recommended I buy the equipment in the store instead of online or from a third party due to concerns over quality of the equipment. Went to the physical location and was stopped outside by an employee who asked me what I wanted, took my payment and went inside to buy me the equipment. He came back without really consulting me and it was much more than I wanted to spend and I wanted to actually see the equipment before buying to make the decision myself so that was not expected. read more

I explained on the phone exactly what was wrong with my garage door, giving specifics about the age of the door and which pieces had broken. They came out and took one look and then they could not work on it, they do not repair those kinds of doors at all. I would need to replace it for $600. They charged me for the call and the after-hours charge (at 5:30 PM on a weekday) when they could have told me over the phone that they would not be able to repair it. I was not happy. read more

Although I was happy they came to fix the issue this morning, one thing I wasn't pleased about when I came home. When I opened the garage door, I discovered both the trash can and pet house sitting right in the middle of the driveway inside. It was quite inconvenient cuz for one, it was raining and I was already tired after a long day at work (an hour commute). I had to put them back to its original places and getting soaked, in and out from and to the car. The technician should have clean up the "mess", not leaving it for us to do it. read more

I came home for lunch to find my garage door would not open. I found that the spring had broken. I called overhead door to arrange for the repair. They had a service technician out within 3 hours and the door was fixed by the time I was home from work. Thank you overhead door for your quick service! read more

Rude people. My main spring broke and they could not come out for 8 days! 8 days!! I explained the only mode of transportation for me lies behind the garage door. They were unconcerned. I asked if there was any other place in town and they told me to look it up, but to be aware that most other door places work out of their garages. What does that have to do with anything?? read more

Good response time. We met to get a bid the next day. Overhead Door seems to have a monoply on repair of their doors. We were told we would have to have all new doors installed as dented panels cannot be replaced. And no recourse for another bid. Otherwise good service... read more

These guys know their stuff! I have used them twice for repairs to our garage door opener over the last few years. Great customer service and the bill on the repair from yesterday was about half of what I was expecting! read more

Overhead door was great to work with. Alan was very professional, knowledgeable, and friendly. Dennis did a fantastic job with the installation. My garage door is whisper quiet and smooth. Excellent service, I highly recommend! read more

Very disappointed with my $90 service call. Overhead Door installed my garage door several years ago and their supervisory staff did an excellent job ensuring it worked correctly. But $90 for a 15-minute service call is excessive when that time was spent installing a wireless entry box for the garage (for which I paid an additional $50), with only a quick rudimentary scan of the garage door mechanics. The door rollers and track were not lubed, contrary to the receipt, and cables were not physically readjusted, even though the receipt indicates I was billed for one hour of labor. So, sorry Overhead Door but I'll contact another company for my next service - you failed me this time! read more

I called Overhead Door to replace the springs on my garage door, as one had broke. My initial phone call interaction consisted of "What's wrong with your door?", and we resulted in scheduling an appointment for one week away (I thought this was reasonable given it was around New Years). Rather than making this a criticism, I want to offer some advice. I would have like to be explained the details of how they were going to provide me with their service and how our transaction would play out. Instead they took my name, phone number, and address. Our conversation ended with "Ok, bye." Polite phone etiquette would have been appreciated and reassuring. A week went by and the day before they call to schedule the time frame when someone would be coming by. This conversation was, again, short and some may say rude. I want to keep this about offering advice. I would have liked to have been told who was coming to repair my door, contact information, and that they would call me prior to coming to my house (Being it was the middle of the day on a Wednesday). Details of what was expected of me would have been nice. The day they were suppose to fix my door, I heard nothing from them all day. I missed a phone call while I was at work and the service individual was at my house. They did not leave a voicemail. I called back 15 minutes later and got a voicemail box that was not set up yet. I didn't even know if it was the service individual that called me. I recommend making it company policy to set up all voicemail boxes, this is professionalism basics. I then called the company directly and was told "He was there, let me try to get a hold of him". The office person could not get a hold of the service individual either. They then got back on the phone and said only "Well we can reschedule". I agree to at least being rescheduled, which they were unable to do until Monday, another five days away. This conversation ended with "Ok, bye". This was another missed opportunity for displaying professionalism, and good customer service. Given my dissatisfaction with these interactions, I called two other companies who could fix the door tomorrow for the same price and had much better customer service. I called back Overhead Door to cancel my appointment and go the response "Um hmm, bye". This is when I thought their customer service could not get worse. In conclusion, I want to recommend Overhead Door revisit their professionalism and customer service. Including setting up voicemail box messages, and offering training on phone etiquette. Also, take time to talk with customers and explain the service to them, gather more contact information as a back up, and create a service plan. I hope this helps. read more

Absolutely terrible customer service. Disinterested, unhelpful on the phone. Called the problem I described "weird" (it's a pretty typical garage door problem) but made no suggestion about what to try. Had nobody available for a repair for 4 days, and when asked if there was another company I could call, replied "probably." I've used this company in the past, but this is unacceptably rude and unhelpful. read more

I've been a customer of Overhead Door for many years, as a residential builder and for my own homes, and I've always been impressed with the caliber of the people who work there and with the product. The last time I had an interaction, they came out and rescued us by getting into our garage when it wouldn't open and coming up with a solution so that wouldn't happen to us again.Thank you, Overhead Door! Highly recommended! read more

Contacted this company by phone for assistance in replacing broken garage door track and opener. Willing to help but their staff is so booked up with commercial and new residential construction work that retail residential repairs seem to receive the lowest priority in scheduling. Waiting seven plus days for a repair is painful to say the least. This company is very successful and well established but the person with whom I spoke exhibited zero empathy for my concerns and need for timely help. Too successful to worry about such things, I guess. read more

Serviceman came right on time, had no trouble diagnosing the problem and recommending a fix. After a couple years of applying my amateurish fix-it time and energy to no avail, the problem was solved with the replacement of the sensors in just a few minutes. Lubricating the doors took a few minutes more and the job was done. Of course, my wife says it was that easy I should have been able to do it myself. Ha! read more

The worst. Bought a new garage door unit from them in 2011, in 2013 the circuit board went out, paid to have it fixed, now it is out again. Went in to talk to them, the service manager told me the unit was "junk". Really, I replied, I don't buy junk why did you sell it to me? He replied they sold a lot of them but they are "junk". He used that exact term no less than 6 times. Said they would sell me a newer model but the "junk" I had was out of warranty. Also, the women behind the front desk? The absolute worst, could not care less and only grudgingly got the service manager for me. RUN don't walk away from this company. read more

when i booked the install i told the person on the phone about my garage door and they said they will have re enforcement put on the door when the opener is installed come install day i check that the guy putting the opener in will also put in the reinforcement and he said "no you don't need it on this door" i questioned him and he said "i cannot put the opener in unless i feel that it will not have an effect on the door" come a few weeks later the door is closing and it folds in half up top spent 9 hours trying to get hold of Overhead (this being the Monday after Christmas so they should at least have a person on call for stuff like this) and did not get any answers there was also no emergency service number left on there voice mail or any were else to be found I ended up calling the store in Roseburg and they hand a emergency number left on there voice mail called it and they guy called the emergency number in Eugene and no emergency tech called him back until the next day when they came out to look at the damage the tech. said all the can do is un bend the door and install re enforcement but the cannot do it for 5 days i would no recommend this company to people. read more