The standard of what healthcare should be --…read more Terra Bella of Southern Pines is truly a remarkable place, and I speak from personal experience as someone who has had a family member live there. Choosing a retirement community and nursing home for someone you love is never easy, but Terra Bella exceeded every expectation and gave our family something priceless--peace of mind. From the very beginning, it was clear that this was not just a facility, but a true family environment. The care my family member received was exceptional. He was treated with dignity, patience, and genuine compassion every single day. The staff didn't just "do their jobs"--they formed real relationships, took the time to understand his needs, and cared for him with a level of kindness and attentiveness that went far beyond what we ever expected. You can feel the warmth the moment you walk in. There is a sense of love and respect throughout the community that is impossible to fake. As family members, we were also cared for--kept informed, welcomed, and reassured. Knowing that my loved one was safe, valued, and truly cared for brought an enormous sense of comfort during a very emotional time. The residents at Terra Bella are given thoughtfully planned daily activities and events that genuinely enrich their lives. These aren't just ways to pass time--they stimulate the mind, encourage connection, and help residents feel engaged and purposeful. It was clear that every activity was designed with intention and respect for the residents' well-being. The staff deserves endless praise. They are patient, nurturing, and deeply compassionate, even in challenging moments. Their commitment to quality care shows in everything they do, and it made a lasting impression on our entire family. Terra Bella of Southern Pines is a beautiful example of what quality healthcare should be. It is a place where residents are not just cared for, but truly loved--and where families can trust that their loved ones are in the best hands possible. I will always be grateful for the care my family member received and cannot recommend Terra Bella highly enough.

From the owner: Welcome to TerraBella Southern Pines. Our Assisted Living and GLOW℠ Memory Care community brings…read moretogether a host of desirable features and amenity offerings that are perfect for empowering fun and recreation, personal enrichment, socialization, health and wellness and so much more.

I spent time at this facility waiting for a opening somewhere else after having a stroke. I NEVER…read morefelt comfortable there. There weren't enough staff to adequately address the needs of people living there. They seemed to hire the lowest qualified person's to fill jobs. I felt they in return these low skilled employees were overseeing other low skilled mployees. Examples include hiring one LPN nurse and placing on her ALL the duties normally done by higher qualified nurses, like RN's. They're probably not doing anything illegal, but l think they're walking the line by pushing these employees to the max. I found the people dispensing medications to have minimal training. They were unable to pronounce the name of drugs they were dispensing or understand issues like appropriate milligrams, etc. The expectations were to track medications by reading and matching up who gets what. Only requiring the most basic of math skills. Out of curiosity l asked which organization gave them the *****rating and was stunned when l was told they themselves decided to add the 5 stars rating to their describing summary of the facility. This was not given by any regulatory organization who evaluate the care people there receive from the staff. In the time l was there, I experienced being told with whom l was to eat with and the chair/table l was expected to sit at. It was obvious not much thought was given to the task of seating arrangements in the dining room. They told me to sit with a very nice black woman, but she was unable to converse to any great extent because she was deaf. The food was not especially tasty, more institutional like than anything else. The whole mealtime arrangements seemed to be arranged for staff convenience and left me feeling. Seemed they didn't expect people to be able to find a place to sit for a meal. That people needed to be directed to a specified table/chair and with whom they're to share a meal with. They like to called Fox Hollow a "retirement community" but to me l found it to be more of a institution. I saw them repeatability, every day for hour's, sit a retired military man confined to a wheelchair to place him sitting alone in his chair until a time they wanted to assist him with getting into bed. No thought seemed to be given to matching his sex, personality or interests with other's in the place. While there a woman died alone in her room. It was obvious she was in a fragile state. I didn't however see staff making a effort to address her as a special person who shouldn't have been alone at her passing. Found most everything at Fox Hollow to be substandard and given by the least qualified person's. For what's given l think it's a expensive place. In all honesty l wouldn't recommend Fox Hollow. Staff's attitudes need adjustment. To be more individualized in meaningful ways. I believe most people residing there feel minimized as a person by staff employed to care for aging population. I also noticed they didn't treat people with the honesty l expect from care providers. Putting it nicely, a prior resident, gives the place a -5 rating. They repeatedly stretched truths to the point of dishonesty. It's clearly geared to meet the needs of person's who have significant cognitive impairment. I don't think they're so depersonalizing of residents, to allow bedsores or other types of mistreatment to occur, but it was a place l NEVER felt good about being part of. Other's felt the same way. Most staff Dicounted residents BIG time!!! Prior to moving in l met me the marketing director. She inquired as to my likes, hobbies, etc. But these issues were NEVER brought up again. It was clearly cheap useless chat and NEVER thought about again. This talk was not intended as part of anything. It's as if if we never had touched on such idea's. Just a place l didn't like. I felt the staff were definitely underqualified and protocols were everything.

Fox Hollow Assisted Living in Pinehurst, NC used to be a wonderful place for Senior Adults needing…read moreassistance. Their turnover was minimal. Now it's a regular occurrence. They are understaffed, many of the staff members seem to not like their job and take it out on the residents and the food is sub par. Food is cold and meat is tough more times than not. No matter how many times these issues are brought to the attention to the administration, you're told that they'll work on it. Nothing seems to change. Fox Hollow is now nothing like it was a few years ago. It's far from "assisted" living now. What a shame.