What a change from my 2018 review. This place has gone downhill! I am lowering to 2 stars only…read morebecause the surroundings are beautiful, and the facilities are very nice (dining, pool, fitness room, activities) and the independent living places are nice. I can write books about my personal experience with the staff and Executives and care that my father received here. He liked it very much over his 10 years. If you care about the well-being of your loved one, I recommend that you ask questions. I'm guessing after Covid the staff shrunk. The organization became more profit driven. While in independent living I received numerous phone calls over and over because they couldn't deal with people in their late stages of life. Instead of dealing with dementia I received constant calls complaining about my father. I don't want to list all the complaints from the organization but they were many. You should be handling them instead of calling me 500 miles away. I kept asking what do you want me to do and what do you do if you had no one to call. My father had bed bugs 8 times in 2023. That is not acceptable. My father's place was dirty with take-out containers throughout his kitchen and expired products in the refrigerator. He had cookies in the dog biscuit tin. I have pictures of his place after he was moved out. I haven't decided if I will post them. Totally disgusting! The Vice-President claimed that my father said he didn't want his place cleaned. I said you called me for everything else why not for this! The best care my dad received was from someone I hired to watch over him. She was a past employee and would take him to doctor appointments and see how he was doing. She would call or text me to talk about what she saw. I recommend you ask what staff is on duty over the weekend. There is 1 security person and 1 staff member. If a resident complains of any ailments they throw them in an ambulance. There are no medical staff on-site. They do have part-time nurses in assisted-living and rehab/St Joseph of the Pines last stage living. I kept getting calls on weekends that my dad was wandering outside and complaining about his stomach. Let me add that they sell you with the stages. What they never tell you until the last minute is that there is a waiting list for assisted living. You need an advocate to put you on a list. They never told me or my sister who we met with the leadership and emailed/spoke to the Director many times. I did get many calls when my dad had trouble writing monthly checks until I put on autopay. If you don't use your monthly allowance for food you lose it. They don't tell you that you can go to some outside restaurants around Pinehurst. I will be writing another review on the St Joseph of the Pines final place. I wish I could give that negative numbers. The communication from the people in Assisted Living was fantastic but my dad never made it there because of the waiting list.

Sadly, in the past year, this place has deteriorated especially along the line of Dining. Food and…read moreservice is poor. Activities are along the lines of those for people in nursing homes, not independent living. This is suppposed to be independent living but is more like assisted living. It's not what it was 5 years ago.

St. Joseph, patron of the old and dying, is weeping…read more Dad went here for rehab, they sent him home with a raging UTI that will require 7 days of IV-antibiotics. He was so weak we had to call 911 because he couldn't get out of his chair without skilled assistance. So he's back in the hospital. They didn't shower him for 7 days despite my asking daily. A hood-eyed kid with a goatee every day told me: "Sorry, we're short-staffed." I told him we weren't paying the short-staffed rate. A surly nurse's aide had to be shamed into examining and cleaning a wound on my dad's buttocks. Everyone seemed of questionable competence -- but there was no question they didn't care what happened to my dad. Saturday night it all hit the fan. Dad was talking a little crazy, seemed infected. The nurse said nothing was wrong -- based on asking him one question. I requested blood work and a urinalysis. Much dialogue ensued about how "we don't have to do that because we're not a hospital." When I insisted, his NURSE actually said: "Maybe we could find someone who's on tonight who could draw blood, but none of us has done that in a long time, four or five years, probably more. But we can't get results till Monday anyway because no one knows where to take it in the hospital." Nightmare. No one to appeal to. Still no one. Calls and emails to Teresa, supposedly head of care, unreturned. Ditto for Charles the social worker, who gave the impression he cared. As always, individuals who care make all the difference. A compassionate day-nurse named Charles showered my dad when the aides wouldn't. And Heather -- an angel -- stepped in Saturday night, stayed two hours past her shift, this wasn't even her floor, cleaned my dad up, drew the blood and urine samples, and gave him an antibiotic injection. Both treated him with dignity. God bless you both for your kindness. To the rest: I pray to God that no one ever treats you or anyone you love the way you treated my dad.

Atrocious best describes the care received by my loved one in hospice at this establishment. They…read moreexperienced reportable levels of neglect by dietitians, nurses, and doctors. Only a lawyers intervention improved anything, and even then care was horrific.

I'm surprised by the 1 star reviews! My family had a wonderful experience there. We moved our…read moremother there from Wildewood Downs, in Columbia SC to be closer to my brother. (WWD was a huge disappointment!) Our mother was at Quail Haven for one year and it was a huge improvement! The staff are friendly, attentive, eager to help and please. We asked about an exercise program (which they didn't have) and the activities director made it happen with in the week! The social worker responded to all my emails and questions promptly and satisfactorily. The CNAs loved our mother and cared for her very well. Our mother passed away peacefully there and the staff were caring in dealing with us after her passing. Highly recommend.

I thought I had previously posted a review for Quail Haven but can't find it. Our parents were…read moremoved to Quail Haven from Elmcroft when our father needed more care and as his needs increased from assisted living to skilled nursing. We moved our mother to Quail Haven when a place opened up in their assisted living (the Cardinal) so that our parents could be at the same facility even if not in the same building and our mother could be taken to visit with our father. Our father died there in November 2022. His care was maybe acceptable but one thing we and our separate aide we had always kept had noticed was that nursing staff usually congregated at the nurse's station to talk. The staff at the Cardinal were generally good however there were some questions. Our mother had developed a half a golf ball sized callous and pressure wound while there and had skin issues on her feet and legs. Additionally the head nurse was telling us that our mother was becoming combative and needed skilled nursing care (she did not, she needed memory care which they said they were trained to handle). Our mother had relatively high functioning dementia and Quail Haven couldn't or wouldn't properly address her needs. Fortunately, we still had our aide that we continued to pay for to look in on her. Quail Haven informed us that they were moving our mother to skilled nursing over our objections (they had done an assessment at the time she had a UTI). First, they proposed on moving her into the room that our father was in before he died and we said no way. Once they did move her into skilled nursing she was basically isolated in her room 24/7 and they eventually put a plastic ankle bracelet on her leg (even though she had bad skin issues at the time and the bracelet would irritate her skin more) because she was supposedly an "elopement" risk. She needed a walker to walk and she couldn't walk more than about 100 yards, and that's being generous. At the skilled nursing part they continued to say our mother was combative and was a flight risk. For some reason they did not use the shower in her room but used one at the end of the hall, and she would apparently get aggravated over that and who could blame her for not wanting to be wheeled down a long cold hall in a bathrobe to get a shower and come back down the same long cold hall while still damp. We asked why they were having so much problem because our aide didn't have the same problems and we requested that their staff be in the room when our aide was there since our aide was supplemental to their staff and was not supposed to replace their staff. We wanted their staff to learn how our aide was able to get our mother to do things without a fight or drama. They eventually agreed (after getting defensive and saying that their staff were trained and didn't need to be trained by an outsider (my words)). They never did have their staff learn from our aide how to get our mother to cooperate. She had dementia and putting her in skilled nursing was about the worst thing to do. We got her out of there as fast as we could and moved her to Fox Hollow's memory care unit called "A Bridge to Rediscovery" where she did well until she died in February 2024. I can't say enough good things about Fox Hollow. Their memory care unit was 180 degrees from the poor treatment she received at Quail Haven. The best person at QH was the one who did the billing, etc. Their doctor seemed to just rubber stamped the head nurse's recommendations without an independent assessment or review and hadn't realized that our mother had a UTI when they did their assessment that reportedly said that she needed to be moved to skilled nursing.

The one review on here is a joke. I don't know what universe she is living in. I am giving it 2…read morestars only because the surroundings are beautiful, and the facilities are very nice (dining, pool, fitness room, activities) and the independent living places are nice. I can write books about my personal experience with the staff and Executives and care that my father received here. He liked it very much over his 10 years. If you care about the well-being of your loved one, I recommend that you ask questions. I'm guessing after Covid the staff shrunk. The organization became more profit driven. While in independent living I received numerous phone calls over and over because they couldn't deal with people in their late stages of life. Instead of dealing with dementia I received constant calls complaining about my father. I don't want to list all the complaints from the organization but they were many. You should be handling them instead of calling me 500 miles away. I kept asking what do you want me to do and what do you do if you had no one to call. My father had bed bugs 8 times in 2023. That is not acceptable. My father's place was dirty with take-out containers throughout his kitchen and expired products in the refrigerator. He had cookies in the dog biscuit tin. I have pictures of his place after he was moved out. I haven't decided if I will post them. Totally disgusting! The Vice-President claimed that my father said he didn't want his place cleaned. I said you called me for everything else why not for this! The best care my dad received was from someone I hired to watch over him. She was a past employee and would take him to doctor appointments and see how he was doing. She would call or text me to talk about what she saw. I recommend you ask what staff is on duty over the weekend. There is 1 security person and 1 staff member. If a resident complains of any ailments they throw them in an ambulance. There are no medical staff on-site. They do have part-time nurses in assisted-living and rehab/St Joseph of the Pines last stage living. I kept getting calls on weekends that my dad was wandering outside and complaining about his stomach. Let me add that they sell you with the stages. What they never tell you until the last minute is that there is a waiting list for assisted living. You need an advocate to put you on a list. They never told me or my sister who we met with the leadership and emailed/spoke to the Director many times. I did get many calls when my dad had trouble writing monthly checks until I put on autopay. If you don't use your monthly allowance for food you lose it. They don't tell you that you can go to some outside restaurants around Pinehurst. I will be writing another review on the St Joseph of the Pines final place. I wish I could give that negative numbers. The communication from the people in Assisted Living was fantastic but my dad never made it there because of the waiting list.

My mom lived here for decades. She has now passed, and I want you to know what great care she…read morereceived over the years. The staff is exemplary (caring, reliable, and communicative) and helped my mom make this her home. Through the years, all levels of staff were responsive to my mom's requests, and filled in for her growing needs through the toughest of times including her declining health and the pandemic. When my mom recently died, they were so kind to us, and we loved the staffs' stories of how they enjoyed knowing her.