My experience at Touchstone Imaging was a great experience. The building was clean and well…read moremaintained. The ladies at reception were very friendly and professional. Once I went back, I told Brett (the CT Technician) that I was a little nervous and claustrophobic. He talked to me and then showed me how far I'd have to go into the scanner. He knew exactly what I needed. He was very knowledgeable and put me at ease. Touchstone Imaging is where I will go if I need any imaging in the future. Thank you for making a stressful situation a little easier.

I would give it less than a 1 if I could. Made an apt and got bumped off twice in less than a week…read more Never again

Thank you so much Melissa for such a wonderful and memorable moment …read more Service was great. And you were very patient and informative the whole process. We look forward to doing our Maternity shoot with you . Thank you again .

This shop is unprofessional. Never got an appointment confirmation until the day before the…read moreappointment. I reached out to call the shop a couple days to confirm my appointment, since we traveled from out of state to be with family. I called during work hours and was never able to get someone to answer the phone. The answering message said to text, so I did. (It's the owner's iPhone - not even a business phone). She answered and confirmed my appointment immediately. I had a weird feeling about this appointment for the next couple of days, since I had seen several previous reviews stating she kept rescheduling appointments, only to never see the client. Morning of my appointment and she reached out saying she needed to reschedule my appointment. We were disappointed to say the least.

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.

Our best boy woke up lethargic and very sick. Our vet couldn't see us and recommended the Emergency…read moreAnimal hospital. We drove straight there and the staff was amazing. They helped us get him out of the car and onto a stretcher. The vet explained he was in bad shape and explained end of life services. They let us spend as much time as we wanted with him before taking him away. It was a terrible day but they were kind, comforting and efficient.

The director of this facility, Dr. Cindy Echevarria, is a monster…read more My beloved baby girl, Devo, was at the end of her life, and we called this hospital to see if they could help her pass. They told us over the phone that they were not busy and would prioritize Devo's care, so we made the difficult decision to head over there to say goodbye. We believed she had passed on the car ride over, but when we arrived they took her to the back and Dr. Echevarria came to us and said she had a faint heartbeat. We said we wanted to hold her while she passed, and Dr. Echevarria proceeded to disappear for 15 minutes, leaving us in a room while our dog passed alone without us by her side. While this was happening, we were obviously very distressed, asking every employee we saw what was going on and where our dog was. When we finally saw Dr. Echevarria, we asked for our dog so we could hold her, she told us very rudely "we have other patients" and turned away. I cannot believe how heartless and uncompassionate these people are here. I would NEVER ever ever step foot in this place if you are in the vulnerable position of having your dog be at the end of their life. Dr. Echevarria stole our dog from us, stole that moment of being with her as she passed from us, then was rude to us on top of it. Her staff was apologizing to us for her attitude, blaming it on her having worked a long shift, but there is no excuse for what she did to us and our precious dog. She didn't even deserve to have touched my precious baby, let alone keep her from us when she needed us most. I will forever remember this doctor as being one of the most evil people I have ever encountered. DO NOT GO NEAR THIS PLACE.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

Awesome place imagining!! The place is nice and quiet and the employees are very professional and…read morenice. The procedure was done with care. The mri was quick.

I had an ultrasound and it went. The tech explained the procedure and what would after it…read morecompleted. Check in easy and quick.

Called 972-920-0120 to set up an appt. Doctor already sent requested tests to the office twice…read more Normally the office would call the patient to set up the appt but i heard nothing from Rayus. I have Tried to call back for days but could not get through. How long does one need to be on hold? We have things to do. Answer the phone!!!!

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

~11-09-21~ Arrived…read more35 minutes early for our 12pm appointment. They went ahead and saw my sweet bad dog Dixie. We were out of there in no time. Ultrasound was preformed, and now just waiting to hear from the radiologist. Clean establishment with nice waiting area. Friendly staff and I most definitely would return if needed. Thank you for taking excellent care of Dixie:) Tuesday 11-09-21 was Dixie's appointment!

Wonderful place. In and out in no time. Everyone was super friendly. And, my Boxer got a toy for…read morebeing a good ultrasound patient!

Had a wonderful experience! The front desk helper named "Bernie" was amazing and full of…read morepersonality. The technician was a forgivable 2 minutes late and was surprised by that according to other reviews. She was also very sweet and knowledgeable. All-in-all, I would definitely make this my go-to for imaging!

BEWARE: When Rayus says it's .00 'Out of Pocket' this is not true…read more I made an appointment for my elderly Dad who is 87. I told them at the front desk "Before we go through with the CT scan I would like to know what his cost will be. Can you call my insurance to verify what our out of pocket cost will be?" When I called back they told me his cost would be .00. When we arrived for the appointment they gave us a paper that stated his cost would be .00 as well. Two weeks later we received a bill for 143.79. from RAYUS (not the insurance company). My Dad's insurance paid Rayus $757.57 for a CT Thorax W/O dye. It took 5 min. Rayus argues that I need to call Cigna. Cigna is not billing us....Rayus is. They refuse to adjust their amount & continue to blame it on Cigna. This review is to help protect those who can not pay & are relying on Rayus to be truthful & stick to their word. P.S. Front Desk personnel are wonderful & very polite

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!