My experience at Touchstone Imaging was a great experience. The building was clean and well…read moremaintained. The ladies at reception were very friendly and professional. Once I went back, I told Brett (the CT Technician) that I was a little nervous and claustrophobic. He talked to me and then showed me how far I'd have to go into the scanner. He knew exactly what I needed. He was very knowledgeable and put me at ease. Touchstone Imaging is where I will go if I need any imaging in the future. Thank you for making a stressful situation a little easier.

I would give it less than a 1 if I could. Made an apt and got bumped off twice in less than a week…read more Never again

This shop is unprofessional. Never got an appointment confirmation until the day before the…read moreappointment. I reached out to call the shop a couple days to confirm my appointment, since we traveled from out of state to be with family. I called during work hours and was never able to get someone to answer the phone. The answering message said to text, so I did. (It's the owner's iPhone - not even a business phone). She answered and confirmed my appointment immediately. I had a weird feeling about this appointment for the next couple of days, since I had seen several previous reviews stating she kept rescheduling appointments, only to never see the client. Morning of my appointment and she reached out saying she needed to reschedule my appointment. We were disappointed to say the least.

My husband and I live about 3 hours away in Abilene, but frequently travel this way for hockey…read more Lisa was fantastic with scheduling and had pretty open availability. Baby was not cooperating at our first visit and we were only able to get a few pictures, but Lisa happily re-scheduled us to come back a few weeks later, and we're so pleased with the outcome! It was truly a great experience, and Lisa was extremely kind and pleasant to work with!

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.

Our best boy woke up lethargic and very sick. Our vet couldn't see us and recommended the Emergency…read moreAnimal hospital. We drove straight there and the staff was amazing. They helped us get him out of the car and onto a stretcher. The vet explained he was in bad shape and explained end of life services. They let us spend as much time as we wanted with him before taking him away. It was a terrible day but they were kind, comforting and efficient.

I do not write negative reviews lightly, but I feel other pet owners deserve to know about my…read moreexperience. I brought my dog to Emergency Animal Hospital of Collin County during a medical emergency expecting compassionate care, clear communication, and transparency. Instead, my family and I left feeling frustrated, uninformed, and deeply disappointed. After my dog was initially examined, I was given an estimate for treatment. I agreed to the estimate and authorized the hospital to proceed. Shortly afterward, I was presented with a higher estimate before anyone clearly explained my dog's condition. Throughout my visit, I repeatedly tried to understand what was happening with my dog. I wanted to know whether he was stable, what diagnosis was being considered, what treatment had been performed, and what the next steps were. Unfortunately, I felt that conversations focused primarily on approving additional treatment costs rather than keeping me informed about my dog's medical condition. Because I was uncomfortable with the lack of communication, I decided to pay for the services already provided and continue my dog's care with his primary veterinarian. I was not refusing to pay. I simply wanted to transfer my dog's care. Instead of respecting that decision, I was repeatedly questioned about leaving and encouraged to remain at the hospital. During an emergency involving a beloved pet, I found that extremely stressful and discouraging. After leaving, I called the hospital to obtain the name of the employee involved so I could accurately document my concerns. I was told the hospital could not provide the employee's name because they were "outsourced." I found that response disappointing because, regardless of employment arrangements, everyone interacting with clients represents the hospital. The only documentation I received after paying $500.91 was a payment receipt. I was not provided with an itemized invoice, treatment summary, examination findings, discharge instructions, or other documentation explaining my dog's care. This review is not about the cost of emergency veterinary care. Emergency medicine is expensive, and I understand that. My concern is the lack of communication, the way my family was treated, and the overall experience during one of the most stressful moments a pet owner can face. I have submitted a formal complaint to hospital leadership and requested a full review of this incident. I sincerely hope the hospital improves communication and transparency so future clients receive the information and support they deserve.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

I had the strangest experience there and probably the most surreal and uncomfortable situation at…read morean imaging place I've ever encountered in my life yesterday. I had to reschedule my first x-ray appointment in Wylie because their equipment had broke down and they were able to reschedule me in Allen the same morning. When I checked in, the lady I worked with was in the far left corner and she was very polite. I had mentioned to her. I did not fill out the online check-in information and preferred to fill out paperwork and she said no problem. When I returned the paperwork to her, I mentioned to her that my birthdate was wrong. I then noticed the lady on my right. (Her name was Coy) spoke under her breath out loud and said ,"If you had filled out the online application, you would've noticed that." It was very flippant remark and with a snippy tone. She was working with another patient and I was taken back by what she had just done and I decided to speak up and advocate for myself, and I said, " Did she just talk under her breath about me ?" to the lady in front of me. And then Coy spoke up again said," oh I didn't mean to hurt your feelings," in which I then replied," you have not hurt my feelings, but you're behaving in a very unprofessional manner, and I can't believe you would be checking out this patient beside me and also be talking under your breath about me which has nothing to do with you." She tried to defend herself and I just walked away and sat down and waited for my x-ray. Once I'm called back, Tricia takes me back to the x-ray room and as she's getting things ready there's a knock on the door and Tricia opens the door and isn't surprised to see Coy at the door and let's her in. !!!!!!!!! Mind you I feel like I'm in a movie right now. It's the craziest thing! I look at Tricia. She doesn't look surprised and is avoiding eye contact with me so I'm thinking to myself, "Had Coy asked permission from Tricia to allow her to corner me in the x-ray room to talk to me again about the situation up front? It was crazy. Coy starts apologizing to me and states that I've misunderstood and she had no bad intention. I'm still freaking out that this is even happening and I look at Coy and I tell her that I didn't appreciate her talking about me under her breath when she wasn't even the person checking me in or taking my payment and she kept talking over me and she wouldn't let me finish my sentence. Tricia, the x-ray tech was just watching not doing anything about it not telling Coy to go away not protecting me as a patient and I finally had to raise my voice and tell Coy to get out of the room so I could get my x-rays completed. It was absolutely bizarre and frightening at the same time and I couldn't believe Coy had gone from the front desk to the x-ray room to talk to me about this when I'm trying to get an x-ray. I was so shaken up. It was very hard for me to go through the next 15 minutes of x-rays. I was so upset. I was on the verge of tears. It was horrible. I spoke to the manager Lauren afterwards and she was very kind to listen to my experience and she assured me that they would be escalating this to upper management and it would be taken care of. I have not heard from their office yet, but I hope this never happens to anyone else. It was truly traumatic and it made no sense.

Called 972-920-0120 to set up an appt. Doctor already sent requested tests to the office twice…read more Normally the office would call the patient to set up the appt but i heard nothing from Rayus. I have Tried to call back for days but could not get through. How long does one need to be on hold? We have things to do. Answer the phone!!!!

I had an ultrasound and it went. The tech explained the procedure and what would after it…read morecompleted. Check in easy and quick.

Keeping my review very simple the team was very courteous and professional. Additionally the…read moreoverall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

~11-09-21~ Arrived…read more35 minutes early for our 12pm appointment. They went ahead and saw my sweet bad dog Dixie. We were out of there in no time. Ultrasound was preformed, and now just waiting to hear from the radiologist. Clean establishment with nice waiting area. Friendly staff and I most definitely would return if needed. Thank you for taking excellent care of Dixie:) Tuesday 11-09-21 was Dixie's appointment!

Wonderful place. In and out in no time. Everyone was super friendly. And, my Boxer got a toy for…read morebeing a good ultrasound patient!

Had a wonderful experience! The front desk helper named "Bernie" was amazing and full of…read morepersonality. The technician was a forgivable 2 minutes late and was surprised by that according to other reviews. She was also very sweet and knowledgeable. All-in-all, I would definitely make this my go-to for imaging!

BEWARE: When Rayus says it's .00 'Out of Pocket' this is not true…read more I made an appointment for my elderly Dad who is 87. I told them at the front desk "Before we go through with the CT scan I would like to know what his cost will be. Can you call my insurance to verify what our out of pocket cost will be?" When I called back they told me his cost would be .00. When we arrived for the appointment they gave us a paper that stated his cost would be .00 as well. Two weeks later we received a bill for 143.79. from RAYUS (not the insurance company). My Dad's insurance paid Rayus $757.57 for a CT Thorax W/O dye. It took 5 min. Rayus argues that I need to call Cigna. Cigna is not billing us....Rayus is. They refuse to adjust their amount & continue to blame it on Cigna. This review is to help protect those who can not pay & are relying on Rayus to be truthful & stick to their word. P.S. Front Desk personnel are wonderful & very polite

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!