We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.

I received a horrible second degree burn on my leg last week and Jo Alch has been coming over daily…read moresince my accident to clean and re-bandage my burn. She is amazing. She is the most caring and most gentle person I have ever met. From the first day she treated me like we were old friends. I was comfortable around her from the first minute we met (which I feel is super important when it comes to someone in the medical field). She sympathizes with the fact I'm in pain and does everything in her power to make the cleaning of the wound as bearable as possible (if you've never had a bad burn, this is practically impossible). I wish I could give more than five stars, I highly recommend her!

From the owner: Home health care agency dedicated to providing compassionate in-home care for your loved ones. Our…read morelicensed nurses and skilled caregivers provide critical care services, long-term and managed care along with other personal health care services that allow our clients have an improved quality of life at home. Our mission is to offer these skilled services by our compassionate and professional personnel to those who need help caring for themselves. We feel that all of our clients, regardless of their station in life, deserve to have the best health care possible. Our job is to care for our clients so they can maintain their independence in the comfort of their own homes. Call us today for a consultation!

Low quality care. Nurses are over worked, always working short staff while managers lecture them on…read moregiving quality care. Nurses can't take care of patients because management lacks knowledge of what their own role so they think they are giving them right guidance. The so called upper leaders from all departments are inexperienced. They put themselves on a high horse while being arrogant with their dictatorial style of management. The HR department lacks the skills and abilities. What can you expect when the top is an inexperienced person. He got his position because he knew someone who put him there (that someone was also canned from the company. He didn't know what he was doing either. Just big talker.). Not a surprise. Most of the higher up managers got their position because they knew someone. Don't work for this company. It will be time wasted. Go get care from some other places. So many other better run organizations. Three Oaks is the best. Go there for your relatives care.

Worst Home Health experience I've personally had. I deal with many home health companies, but the…read morelack of communication, professionalism, and response has made this a very trying time. I had extensive back surgery, but they did not start my therapy sessions for almost a week once I was home. I did not get a shower for a week and that was only after calling the company three times to have someone sent out. Occupational therapy was basically nonexistent, but the work they did was not safe. The OTA had to redo everything the OT set up for safety reasons. Appointments were canceled, but I was not informed, there was never a care conference to explain to me what my care would be, for how long, or any outcome expectations. When I called my case manager, she was never once in the office nor did she return any phone calls. I was referred to her manager, and then the managers manager, and after multiple phone calls was still unable to even receive a return call. With so many choices of companies, this will never be on my list for myself or my clients. The only reason I did not drop this company and change was due to having a wonderful physical therapist and LVN. Without them, my recovery never would've happened to the point where I got. Sadly, I'm nowhere near where I should be.

I've used Synergy HomeCare North Dallas for several weeks now and their aides have been a great fit…read moreinto our home. From the initial interview and needs assessment to follow up communication it has been a huge comfort to know I'm being taken care of by such a professional team. I was a bit surprised to learn the owner of SynergyND would arrive with my care giver on the first appointment. She quietly kept in the background making detailed notes about what was being done. From how I like my coffee, where supplies are located, my use of a transfer board to get in and out of my wheelchair, etc. By keeping those notes it would allow her to update any of the care givers (or herself) to come and they'd know exactly what was required. I can't tell you how many times other service companies I used would send someone different out and I'd spend most of the allotted time telling them what was needed and then repeat the next day when another new person showed up. It was so tiresome. If you're looking for home care service I recommend them highly. No comparison to the other services I've used in the past.

Shanthi and her staff are exceptional. I've used this service for my mother for a couple of months…read morenow; and they have gone above and beyond to help and deliver great care. Shanthi and her staff and aides are professional, friendly and truly caring. I know that I don't have to worry about my mom with Synergy providing our at-home care. I would give this agency the highest recommendation.