Alan at this branch is amazing. He's the reason we stay with BBVA Compass. Any issues we have ever…read morehad we always go see Alan. He resolves any and everything quickly. He has the best customer service skills. He's there for you as a customer. He's AMAZING!

Hold onto your hats, former First One bank customers. It has already been a sxxx show, in less…read morethan 5 hours of their taking over. You have to sign in on-line, except your ID and password doesn't work, that is out. Tried to make an appointment, it says O.K, when I get the email confirmation it is for an entirely different time and location that I agreed to. They place your old account into the higher revenue generating account, instead of the PNC Simple plan, without your approval, you have to order new checks at your own cost, you have to contact all previous auto pays on your own, etc. etc. etc. Their info. booklet has 5 pages of consumer rights, and 25 pages of PNC rights!! That alone should give you a clue of what is about to come down the pike. Run as fast as you can away from this corporation.

They are the worst. Making it even worse is that they are displacing FirstBank which has been…read moreextremely well run local Colorado Bank for 60 years. This is a Colorado banking tragedy. FYI Alpine Bank which has identical roots and policies as FirstBank for 50 years is where I am heading. PNC reputation precedes them.

I got a pnc credit card for the 2% back on all purchases. Their credit card customer service and…read morewait times are ridiculously bad, making it not worth it for the 2%. When my card was near its limit, I went directly to a branch with cash to pay it down, so I could continue using the card for some upcoming purchases, getting the 2% back. It's been a week and neither the cash payment nor an additional payment I made with a check are reflected in my available balance. I'm now told that it might take up to seven business days. The folks at the branch were friendly and helpful, but completely clueless as to this situation, telling me I should get immediate credit or the next day worst case since I was paying cash Even when making a direct payment online from a PNC checking account to my PNC credit card there is still a several business day wait time to reflect the available balance on the credit card. Not worth it. Ridiculous policy. Zero stars. Not recommended.

horrible they switched my bank without even getting my permission and closed down my account for 4…read moredays, i could see no transaction history and neither could they. Nobody knew where my money was

I am just leaving PNC Bank in northglenn. I walked into cash a check that was issued by their Bank…read morebut unfortunately they charge 2% of the check if you don't have an account. Which would be about $200 out of my pocket . How does that make sense it's their check?

Horrible bank. The worst banking experience I have ever had. They will rob you and when you try and…read morecall...no answers. They charged me $10 for cashing a cashier check that was from them and I had an account.

The best banking experience I've ever had. Moved from North Carolina and needed to set up an…read moreaccount on a Sat. And they were open. The staff was so friendly and patient and helpful. Yajaria sat down with me and opened an account for me explaining and educating me on all my options throughout the process. I feel as though I can trust that yajaria and the other staff members at this PNC are trustworthy and truly did have my best interests in mind *

Coors field is amazing! I had never been to a Rockies game or Coors field for anything before, and…read moreI had always heard that it was amazing. I went to batting practice before the game and that was super fun, but I didn't catch a ball which was kind of sad. But the rest of the game was amazing, and the stadium is just super cool looking. I got a tournado and that was amazing, it's like some dough in a tornado shape that was cooked and then dipped in cinnamon sugar. I would highly recommend getting one if you go to a Rockies game here. The stadium was just a great atmosphere and there was lots of people too! I recommend going to a night game over a day game because it is just more fun to be under the lights. The Rockies did end up winning to Pirates 1-2! GO ROCKIES!!!

Take me out to the ball game CHEAP! Did you know you could go to a Home game to see the Rockies for…read more$4.00? It's the truth! On Home game night, show up at The Coors field and purchase a ticket at Gate "A", two hours before the game starts, for only $4 a ticket!! Seniors and students are $1.00. Then head to the Rooftop for a $3.00 Coors draft beer! The price is only good before the first pitch!

Horrible customer service. Tellers are very ignorant to company policies and procedures and when…read morespeaking with customers it comes off rude and makes simple transactions difficult. I am done with Wells been a member since 2004 going to Chase. Manager and tellers are just not trained and capable of providing customer service. Had to literally walk them through their company policies and procedures for depositing a check. Unbelievable on lack of training and experience at this branch.

I arrived this morning to open a new account and deposit a check and and was told by the branch…read moremanager that they are a small branch, they can't help me and to go to my own bank (BofA) to conduct business. I left embarrassed. Thankfully I just went down the street to another Wells Fargo run professionally. This branch is an embarrassment to the company. The branch manager here embarrasses the company by speaking.

Employees are very nice and helpful. They seem to go out of their way to help you in anyway…read morepossible.

I had a terrible time at two Compass Banks near downtown Denver, so I drove to Castle Rock, as…read morethere Compass Bank had a good review. At the city locations I spent over 6 hours in the past four months and at least 4 more hours on the phone, getting no where with my problem. Made an appointment at the Castle Rock branch. We met on time and Chris, the banker, cleared up all three of my issues within 20 minutes. Wonderful, wonderful wonderful. This is the Compass Bank to use!

Used this company in March and had an amazing experience!…read more Each person that helped us was very attentive and responsive and they always had their part of the equation done instantly to make sure that everything was working smoothly with our Realtors, and we got a better rate than we would have from typical lenders.

I called to inquire about current rates & got transferred to 2 different people that day to get…read moresuch. Lots of pressure to take a loan app, I said I was doing my due diligence & was not going to do a loan app that day. Then what really took the cake was I got a text message from Amy the following Monday stating the Fed had lowered rates, I immediately Googled such & found no such news. I texted her back asking her to send the link to confirm such. She said she didn't have that article but continued to try to get me to make an appointment in 3 more text messages. I told her I wanted nothing to do w an organization that was trying to mislead me w falsehoods. I asked for her NMLS#... no response so far.