I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

I got new carpet put in my living room Hall and stairs and 2000 . I did get the extra warranty with…read morethe pet warranty for any stains. In 2001 my dog puked on the floor they were unable to get it clean so they did replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet the whole thing looks brownish gray it's supposed to be just a gray carpet. I had a rug A Little Rock where you put shoes on if you looked up that rug you can actually see the color it should be nice light gray and now it's all brown and I'm embarrassed to have anyone over to my house. I did reach out to the owner rich and he never responded back I also text message to him no respond back. I would advise you not to go through this company because they don't stand by their product if the warranty company is not standing by it then the company should come back out look at your carpet put another claim in at the very least. they just don't care to be honest. Very disappointed because I looked at so many different companies with carpets and I chose them to do my carpet and now I regret it. So just know if you buy a rug from them it's going to where marks all throughout the carpet. So just walking on the carpet if you have dogs or kids playing and they're not going to replace your carpet and they should because it's where marks and in their warranty say if that happens I'll replace the rug. Well that never happened. I would just go to a different carpet company all together one that stands behind their warranty. You're going to end up in a couple years your carpet is going to look like crap with wear marks everywhere it's so disappointing. I went on Better Business Bureau you can see other people complaining of that same thing so

Very helpful and knowledgeable staff at the Penfield showroom. They had an incredible selection of…read moreboth solid and engineered floors as well as luxury vinyl flooring. We selected an engineered hardwood made by Naturally Aged Flooring. Definitely one of the best local flooring shops we visited.

Very knowledgeable staff. Each time we went in to sign out various flooring samples we had the same…read moregreat experience. Great local business!

Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

We had a bad experience with the installer…read more When we scheduled the installation, we asked Messner to send an installer that would wear a mask. When our installer arrived, I politely asked him to wear a mask when he was in my home. My wife and I are high risk for COVID, and we wore masks when he was in our home. The installer refused to wear a mask, and he wasn't very nice about it. This installer also did quite a bit of damage to our walls during installation and to our furniture that he moved. When I brought this to Messner's attention, their general manager came to our home and repaired some of the damage, but not all of it. He promised to come back and finish repairing the damage, but we never heard from him again. I suggest you go somewhere else for your carpet if you are looking for polite and professional installation services.

My apartment looks so nice! Everything is shiny and sparkling. My bathroom and kitchen haven't…read morelooked this good since I moved in. Thank you tons! Hoping to have these ladies back!!

These two women were so professional and sweet. They did a great job cleaning my dusty, messy house…read moreand I feel so good about my home now! Not enough stars'!

A+ service! Highly recommend Very thorough and professional. Will definitely keep using this agencyread more

From the owner: Unlike other cleaning services our cleaning service provides everythingread more

We had this company demolish a poorly built stamped concrete patio (not installed by them) and…read morereplace it with a new patio. We are totally thrilled with the job they did. Dave and his crew did a fantastic job and did it right. They did above and beyond what was expected, including installing drains to handle water runoff to repairing our lawn where their equipment was used. We highly recommend NG Concrete and would give the company 10 stars if we were able to.

From the owner: NG Masonry and Construction is a family-owned business with over twenty years of experience,…read morespecializing in high-quality masonry and construction. From garage floor replacements and epoxy coatings to stamped concrete patios and sidewalks, we've transformed thousands of properties across the greater Rochester area. Our crews combines decades of masonry experience with the latest concrete technology and equipment. 100+ five-star Google reviews don’t happen by accident. We strive for doing honest work, communicating clearly, and exceeding every customer’s expectations.