I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

Really appreciate another excellent service call by Collin and Andre. Office staff is equally as…read moreprofessional and responsive as the technicians.

The crew were very friendly,informative and did repairs in a timely manner. Very professional…read more Would definitely refer to family and friends.

This company did a great job on my carpet. At first some spots came back and we were trying to…read morefigure out why. Well they came back and figured it out. Cleaned the bottom of the carpet to remove the stains. I'm so grateful for them. The cost was good. They did two rooms for me and complimentary did a third for me. I highly recommend them as they go above and beyond to help you. From DeeDee making appointments to the owner coming out to solve my issue it was A+ quality.

Amazing service would use again! They were extremly professional and worked with us! Scheduling a…read morebi annual service with the company! The value also is a match compatible to offer companies ie Stanley steamer

Answered my request right away and suggested a date and time. I made a suggestion on my time frame.read more

The team was so wonderful. They saved my Persian rug. Thankyou for your quality of care,…read moreprofessionalism and service. I can't say enough. I will never use anyone other than Elite Services Quality Clean.

Having my entire home carpet cleaned and stretch today. Elite is doing an outstanding job can't…read moresay enough on the service being provided. So much attention to detail on each step they have you review each the process to ensure it's what the customer is looking for. Elite will be my go to company for all cleaning service. Brett and Lateef was my tech for today happy with their service. Thank you Elite

Outstanding job! Called at the last minute to accommodate within a week and they were able to! And…read moreour carpets came out cleaner than they were when we moved in! Fast, efficient and excellent service!

We just moved to Pensacola into a previously occupied home and the carpets were not the best…read more Curtis with Blue Angel Cleaning made them look almost new. He was very professional and Courteous. A great choice

I asked the guy if he cleaned under my dresser and was told "we don't move big furniture." I told…read morehim that I just moved into the house and that I didn't know if the dresser was going to stay where it was and asked him if I moved it would the carpet look the same as that just having been cleaned. "No," he told me. He said he'd bring the equipment back in and clean under it an put it up on foam blocks. I also asked him to do the same with 2 pieces of light furniture in the other room he cleaned. I just went into both rooms and the carpet in front of these 3 pieces is damp but completely dry underneath all 3. This means that all he did was put them up on these foam blocks. So what happens if I want to move that dresser or the other two pieces?

Great service, was fast and well worth the money spent, the technician worked with me to figure out…read moreproblem areas and get the stains out.

My neighbor had them clean his carpets and after they were done he found out that they refuse to…read moreget the Covid Vaccine and also refuse to mask up. My neighbor is EXTREMELY high risk and most certainly would not of had these people in his house had he known this. This information should be offered up front!!!! Bad form, Neal's, Bad form!!!

horrible, horrible, horrible service..i don't know how this company stays in business.. first of…read moreall they did not stick with their discount offer 80.00 for 3 rm & i free rm, because i had about 4 pet stains in the living room and 2 dark stains in one of the bedrooms. he told me he would have to charge me 160.00 for everything but!!! they never sprayed anything special on any of those stains, just the same spray they put on all the carpet. he did 5 rooms and a 3ft hallway between two of the bedrooms.( 1 reg size living rm, 1 f shaped dinning rm, 1 u shaped b-rm, an l shaped b-rm and a reg size b-rm). when the carpets dried i had yellowish brown streaks thur-out the entire living room and dining room and dark dirt like streaks in 2 of the bedrooms and 1 dark stain still there like it was never touched. i called them and they came bk out and apologized and redid the living room dining room and 1 bedroom and all i can say ohhhh my god,,,,,,,,the streaks are still there but now i have round circle yellowish brown spots all over the living as well ( i mean what the?????) what are these spots from????? i counted 14 of them...and to make matters worst...the streaks in the dining room are now pitch black streaks. the carpets feel aweful...they are stiff and sticky in certain spots,,just simply horrible..and still dirty..i went barefooted all day and tonight my feet are black just from walking on the carpets all day. .. this is rediculous...i mean who do they think they are to give such poor service not once but """twice""".....im i gonna call them bk a 3rd time hahahahaha no ^^^%###$ way...they got my 160.00 dollars so what do they care.....merry f**in christmas to them....if anyone want to respond to this comment well lol ya have my number, send me ur cell number and i will send you all the pictures i took after the first cleaning and the second one and you will see for yourself how much worst the carpets look....ps my pictures are all date stamped on my phone..so no bs involved.

I was in a life altering mess. I had told his wife to tell him to expect that. My husband was and…read moreis seriously ill and I was past due for a total hip replacement. I knew that he had a daughter with a serious health condition that was going to have surgery the following Monday. I wanted to leave this alone for six months or so before I left a truthful review. He was to clean my couch and clean my carpets. My house isn't that big. He didn't finish the couch and at some point his machine disgorged a bunch of dirty water and left a big black blotch on the carpet. I have had to have other carpet cleaners out to work on it. know what he charged me for this bad experience? $495 I was embarrassed because of the condition of my house, so I just paid him. Other carpet cleaners that I've had in since have been superior in charge a third of what he charges. my carpet was wet for four days. Nothing dry about this chem dry. avoid.

The men cleaned my 7' sofa for $140 Did a great job and…read moredidn't charge more than the estimate

Making an appointment was easy and the crew showed up on time. The price was fantastic. It's not a…read morebig house and there is a lot of uncarpeted area. But I included 3 8x10 area rugs. The estimate matched the final charges. I did include a tip because they did a great job and they moved the heavier furniture pieces I could not move as an elderly lady. Highly recommend and will use again. They charged at least 50% less than the other guys

From the very start, these guys were very helpful and fit me in their schedule in a timely manner…read more Bryan cane out, early i will say. I like that. The office called ahead of time to confirm appointment. From the time Bryan got there, till the time he left, he was very professional and knew exactly what he was doing! I had a few bad spots, thanks to our puppy, but Brian cleaned our carpet and even patched a few areas, and you can't even tell there is a patch. He did Awsome work. I didn't realize how dirty the carpet was, but, it looks like New Now!! Its clean and even smells clean! This is a locally owned small business and I am so glad we found Bryan!! I highly recommend these guys!! Oh, and excellent price as well!!

I had a great experience with Floor City, both with the sales staff (Terry) and the installation…read moreteam (John Adams and company). The job was done slightly ahead of schedule and the final price was $200 less than the estimate. Update: My review is of the sales office and installation team in Pensacola, FL. For some strange reason it is showing up as referring to San Francisco.

We have bought tile from Floor City USA for several home projects during the past 10 years and have…read morealways been impressed with their service. All of the people there are super friendly, helpful and knowledgeable. Gary, the installer who put down tile in our hallways and front and back porches for our first order, did an awesome job. We requested him again this year when we replaced carpet with more tile. Once again, he and his crew delivered excellent work. I give them the highest recommendation possible!